Customer Support
Contact Us
Please be aware that due to the current situation related to COVID-19, we are experiencing increased call volumes. Please use our online tools to check the status of your shipment, obtain a quote or process new bookings. Alternatively you can also email us and we will follow up as soon as possible.
Chat to us
Our team is available Monday to Friday 8.00 am - 6.00pm
Write to us
Reach the right person the first time, our contact form will help you.
Call Us
Customer Service : (0049) (0)1806 111 800 (20 Ct./call from a German landline; mobiles not more than 60 Ct./call)
Overseas Phone Number : +49 (0)6107 68 40 660
Opening hours:
Our team is available Monday to Friday from 08:00 to 19:00.
Freight Customer Service : +49 (0)69-45005-4267
Opening hours:
If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:00 to 18:00.
FedEx Sales Team : verkauf@fedex.com
For questions about your rates or individual tariffs please contact our sales team directly.