How can we help?
Quick links
Check up on your support ticket Your support ticket
Case number: This number begins with a ‘C-’ followed by a series of digits. Tracking number: This is just a series of digits –– it’s also the same as the air waybill number
Where can I find my case or tracking number?
To get your case number, just contact us by email, phone or chat. It should always start with a ‘C-’ followed by a series of digits. Your tracking number can be found on the shipment confirmation page, confirmation email and shipping label. Bear in mind the air waybill number is also the same as the tracking number.| Case |
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