FedEx TNT Acquisition

FedEx Express and TNT. Creating more connections and new opportunities.

FedEx Express and TNT are coming together in Namibia to support your needs as the world grows more connected. We’re combining the world’s largest air express network with an unparalleled European road network – building on the strength of both companies to connect you to even more possibilities.


What’s happening when

Over time, you’ll see improvements to our international service coverage, plus a broader selection of service options.

Our teams are committed to delivering the same exceptional service you expect from both brands. This means the outstanding services you receive today will stay the same. There are no immediate changes to:

  • Your booking solutions
  • Products and services
  • Your rates, terms and conditions
courier TNT

courier FedEx

What you’ll notice first

Successful integrations take time. That’s why we are working in stages – each of which will bring different parts of FedEx Express and TNT together and deliver improvements to your service.

The two companies have worked together to optimize the local ground network, and once the Namibian local operations are fully integrated, you will benefit from having one courier for all your shipping needs. Throughout the integration journey, exceptional service will remain our number-one priority.

Our Sales teams have come together to give you access to the whole portfolio of FedEx Express and TNT services. 

Throughout the integration journey, exceptional service will remain our number-one priority.


What the integration means for you

airplane

Access to an unparalleled network

We’re bringing together the unmatched FedEx Express global air network with the TNT unparalleled European and Southern Africa road network to connect you to more markets around the world.

FedEx Express serves more than 220 countries and territories, and we’re combining this with a TNT network that connects over 45 countries in Europe and 6 in Southern Africa. The FedEx Express global network provides time-sensitive, express services through 375 airports worldwide

Access

Easier access to more opportunities and services

You’ll soon get access to exciting new opportunities, but to take advantage of the broader range of services before the integration process is complete, please visit fedex.com or TNT.com.

dropoff and pick-up locations

An extended network with more drop-off and pick-up points

We are integrating our local ground operations to give you even more drop-off and pick-up points across Namibia.

Customer Support

Outstanding customer support

Both TNT and FedEx Express have a reputation for outstanding customer service.

During this first stage of the integration, you can be assured you’ll get the same exceptional service you have come to expect.

global delivery

An enhanced global delivery network optimized for packages and pallets

The TNT worldwide delivery network is optimized to collect and deliver parcels and pallets. It covers over 200 countries and territories via global and regional air connections and regional road networks in Europe, the Middle East, South Africa, South America and Asia.

A Partnership for growth

A partnership for growth

By choosing FedEx Express, you are working with the world’s leading shipping company. We invented express distribution and, in 2018, FedEx was ranked among the world’s top 20 “Most Admired Companies” by Fortune magazine, for the 18th consecutive year.

Frequently Asked Questions

I want to know if my services are changing

FedEx Express and TNT will continue to provide services as they do today. You will benefit from one Sales Representative giving you easier access to the full FedEx Express and TNT service portfolio. Our team members are fully committed to delivering the same exceptional service you expect from FedEx Express and TNT. You can also rely on the same Customer Service team that you currently deal with.

For the time being, FedEx Express and TNT will continue to provide services as they do today. We intend to develop our services jointly for the future benefit of all our customers. We will keep you updated as progress is made on integration. To find out more about the services of each company, please contact FedEx Express or TNT customer service or visit our website.

There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.

For the time being, FedEx Express and TNT will continue to provide services as they do today in countries that are not integrating locally. Our integration has a phased approach with countries going through integration in phases. We will keep you updated as progress is made on integration in other regions. To find if your destination country is integrating, please contact FedEx Express or TNT customer service.

There are no changes to your pick-up times or delivery schedules. For the time being, FedEx Express and TNT will continue to provide services as they do today. Commitment to exceptional service remains our number one priority. We will keep you updated as progress is made on our integration.

I want to ship


There are no immediate changes to the applications or the customer service number you use to book packages or pallets. However, if you would like to start using the services of either company, we welcome your business. Please contact your new sales representative or call customer service to open an account.

There are no immediate changes to the applications you use to book packages or pallets. FedEx Express and TNT will continue to provide services as they do today.

For now, there are no changes to scheduling pick up. You can continue to use the same applications and tools you always have. However, as we integrate our local ground network operations, a FedEx Express courier may pick up TNT shipments, and vice versa.

There are no immediate changes to your existing clearance operations, services or times. However for TNT customers importing from the U.S., the shipment will be cleared and delivered by FedEx Express.

Yes, it will be possible. As part of the local ground network integration, in certain locations, FedEx Express couriers will deliver and pick up your FedEx Express and TNT shipments; and TNT couriers will deliver and pick up your FedEx Express shipments

This is a phased approach, and we will keep you updated as we progress through this stage of integration. Commitment to exceptional service remains our number-one priority.

You will be able to drop off your packages in certain areas in Namibia. Please call customer service for a list of FedEx Express or TNT locations accepting packages from both companies.

Yes, your courier can provide you with both FedEx Express and TNT supplies.

Each company's packaging is customized and optimized for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.

If you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service team to open your account.

For now, there are no changes to scheduling pick up. You can continue to use the same applications and tools you always have. However, as we integrate our local operations, a FedEx Express courier may pick up TNT shipments, and vice versa.

No. For now, there are no changes to the use of the air waybill. For FedEx Express shipments, please continue to use the FedEx Express air waybill, and for TNT shipments, please continue to use the TNT air waybill.

I want to track a shipment.

There are no immediate changes to the applications you use to track packages. Track FedEx Express shipments on fedex.com and TNT shipments on TNT.com

I want to know who to contact (sales, courier, customer service)

We have started combining our courier teams in South Africa. Depending on your location, your FedEx Express and TNT shipments may be picked up or delivered by a FedEx Express or a TNT courier. Once we complete the integration of our ground operations teams, you will benefit from a single courier picking up and delivering your FedEx Express and TNT shipments.

Our sales teams are coming together for customers to benefit from a single sales contact, making it easier to access the world class services offered by both FedEx Express and TNT. As we’re bringing our sales teams together, your sales contact may change. However, our sales teams have been trained in FedEx Express and TNT services to make sure you receive the shipping support you expect from both companies.

Please contact your dedicated FedEx Express and TNT Sales Representative or contact TNT Customer Service for TNT services and FedEx Express Customer Service for FedEx Express services.

There is no immediate change to customer service number you use today. FedEx Express and TNT will continue to provide services as they do today.

Please contact TNT for a question about a TNT shipment and contact FedEx Express about a FedEx Express shipment. For now, FedEx Express and TNT will continue to provide services as they do today.

I want to know more about your integration plans

Successful integrations take time. We have a dedicated team to oversee the integration process and ensure the transition is seamless for you and your business. At the forefront of our planning is maintaining the quality of service we provide to you today. We're working behind the scenes for now and we’ll share new opportunities with you as soon as they become available. Until then, it is business as usual.

There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.

I want to use new services - Move up and combine with Book a Shipment

Account numbers can only be used for services from the individual company that issued them. FedEx and TNT will continue to provide services as they do today. There are no immediate changes to how you manage your account, billing or invoicing.

However, if you would like to start using services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

To open an account with FedEx Express or TNT, please contact your new sales representatives, or call TNT Customer Service for TNT services and FedEx Express Customer Service for FedEx Express services. You can also ship without opening an account. Simply visit tnt.com or fedex.com for shipping and booking options.

To learn how to ship with FedEx Express or TNT, please contact the FedEx Express or TNT customer service team to open an account. You can also ship without opening an account. Simply visit fedex.com or tnt.com for shipping and booking options.

Please reach out to your sales representative or contact TNT Customer Service for TNT services and FedEx Express Customer Service for FedEx Express services.

I want to understand any potential impact on my account

There are no changes to your payment and credit terms. However, for TNT customers importing from the U.S., FedEx Express ancillary fees, duties and taxes will be applicable.

There are no immediate changes to your rates or terms and conditions. FedEx Express and TNT will continue to provide services as before.

I have a question on my payment

You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.

You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.

Get in touch

FedEx Express and TNT sales and customer service team members are ready to help you with information about our products and services. Please contact us if you have any questions.

FedEx Express

You can also learn more about the history of FedEx Express here.

TNT

You can also learn more about the history of TNT here.