Learn More about How to Ship with FedEx

New Customer Center

New Customer Center

Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.

Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.

Before You Ship


Open a FedEx Account

Open a FedEx Account

Open an account with FedEx to take advantage of all the great features and benefits that are offered.

Learn about our Shipping Services

Learn about our Shipping Services

Determine the right FedEx service for you.

Get Rates and Transit Times

Get Rates and Transit Times

Compare rates and transit times for all available services.

Customer Support

Pack Shipments and Order Supplies

Get tips on how to fill out and prepare your shipping documentation.

Manage Your Shipment


Prepare Shipments Online

Prepare Shipments Online

Preparing shipments is easier, faster and smarter with FedEx Ship ManagerTM at fedex.com

Prepare Shipping Documents

Prepare Shipping Documents

Get tips on how to fill out and prepare your shipping documentation.

Schedule Pickup or Drop off

Schedule Pickup or Drop off

Schedule a pickup online or find a FedEx drop off location near you.

After You Ship


Tracking

Tracking

Get visibility into your shipment's status any time with our online tracking tools. 

Frequently Asked Questions

Opening a FedEx account is easy. You can open an account online or contact FedEx Customer Service at 800 FedEx (800 33339)

If you have regular shipping requirements, we recommend that you open a FedEx account. With an account number and a fedex.com login, you can use FedEx Ship ManagerTM to benefit from a full range of services and start shipping. For one-off requirements, you can personally drop off your unsealed package at one of our FedEx Service Centers (list available online) and proceed with the shipment without an account number. For further information, please contact FedEx Customer Service at 800 FedEx (800 33339).

If you are a FedEx account holder, you can create a FedEx user ID and password to access FedEx Ship ManagerTM, which allows you to prepare shipments online. For further information, please contact FedEx Customer Service at 800 FedEx (800 33339).

Shipping with FedEx is quick and easy. We invite you to read the FedEx Service Guide and get more information on import and export shipments. You can also call FedEx Customer Service at 800 FedEx (800 33339).

FedEx Express offers a wide range of international and domestic services, including express and economy services to over 220 countries and territories. We invite you to visit Shipping Services and select the service that best meets your needs.

Yes, you can easily prepare your shipping documents online. If you are a FedEx account holder, please login to FedEx Ship ManagerTM with your registered* FedEx user ID and password to process your shipment. Create your shipping label, print it and you are ready to ship.

Non-account holders can contact FedEx Customer Service at 800 FedEx (800 33339).

* If you are not a registered user, click here to get a FedEx login now

Yes, FedEx Ship ManagerTM allows you to schedule a pickup online. Please ensure to keep a record of your booking number. Should you require any support, please contact FedEx Customer Service at 800 FedEx (800 33339).

You can access the list of our FedEx Services Centers in Oman on fedex.com/om

With your FedEx user ID and password, you can arrange for a courier pickup online using FedEx Ship ManagerTM. If you wish to schedule a regular pickup or in case you do not have a FedEx account number, you can contact FedEx Customer Service at 800 FedEx (800 33339). Alternatively, you can drop your package at any FedEx Service Centers (list available online).

Yes, you can change the delivery address only if the requested change is in the same country and if the shipment is still at origin. Please note that rerouting a shipment attracts a correction surcharge. For further information, please contact FedEx Customer Service at 800 FedEx (800 33339). 

No, Money Back Guarantee doesn’t apply to a shipment that has been rerouted.

Additional restrictions and fees may apply to get your shipment to its new destination as quickly as possible. FedEx will attempt to honor the new delivery request, but verification and handling procedures may result in delays. For more information, please contact FedEx Customer Service at 800 FedEx (800 33339).

You can cancel a shipment created online within seven days, only if the shipment has not been picked up yet. Please login to FedEx Ship ManagerTM and click on the ‘Ship History’ tab of the label being generated. Select the shipment and click on the ‘Cancel’ button.

If your shipment has already been picked-up, please contact FedEx Customer Service at 800 FedEx (800 33339) to proceed with the cancellation.

Yes, FedEx Ship ManagerTM allows you to reprint shipping labels and documentation. FedEx labels and documents may be reprinted up to 12 hours after they are processed, or until midnight local time (whichever comes first). Click on the ‘Ship History’ tab, select the shipment and click on the ‘Reprint’ button. If you do not have a FedEx account, please call FedEx Customer service at 800 FedEx (800 33339) and provide the Air Waybill details.

You can order packaging supplies online, by log in to FedEx Ship ManagerTM with your FedEx ID and password. Alternatively, you can call FedEx Customer Service at 800 FedEx (800 33339).

* If you are not a registered user, click here to get a FedEx login now

With your tracking number, you can access the delivery city and signature information by clicking on the ‘Track’ button on fedex.com. If you need further detailed delivery information, please call FedEx Customer Service at 800 FedEx (800 33339).

Delivery days and times vary between services and locations, and generally happens from 8am to 8pm. Please visit the ‘Get Rates and Transit Times’ section to confirm the commitment time for your shipment.

Shipments may move through regional sorting locations before arriving at their final destination.

Dimensional weight is determined by multiplying a package’s length x height x width (all in centimeters) and divided by 5,000 or such other number as specified by FedEx from time to time on fedex.com. FedEx reserves the right to assess transportation charges based on dimensional weight for all shipments. For more information, you can read the FedEx Conditions of Carriage or contact FedEx Customer Service at 800 FedEx (800 33339).

FedEx Electronic Trade Documents (ETD) allows you to submit your customs documentation electronically so you no longer need to print multiple copies, enabling an earlier broker review of your customs documents and avoiding losing them. For countries that require paper copies for customs clearance you can benefit from Electronic with Original (EWO), which also enables you to seamlessly upload your customs documentation. EWO gives you access to all countries that ETD doesn’t support. When you choose the country you are shipping to, the system will default automatically to EWO if it’s not ETD supported.

Customs and clearance delays occur for various reasons. For further support, please contact FedEx Customer Service at 800 FedEx (800 33339). 

If you are an account holder, you can visit FedEx Global Trade Manager with your registered* FedEx user ID and password. Alternatively, you can contact FedEx Customer Service at 800 FedEx (800 33339).

* If you are not a registered user, click here to get a FedEx login now

If you are an account holder, you can visit FedEx® Global Trade Manager  with your registered* FedEx user ID and password. Alternatively, you can contact FedEx Customer Service at 800 FedEx (800 33339).

* If you are not a registered user, click here to get a FedEx login now

You can track the status of your shipment on fedex.com by using your tracking number and clicking on the ‘Track’ button. If you do not have your tracking number or should you have any question, please contact FedEx Customer Service at 800 FedEx (800 33339).

You can track the status of your shipment on fedex.com/ae by using your tracking number and reviewing the Estimated Delivery Date. Deliveries occur during business hours and depend on the selected service and location. If you do not have your tracking number or should you have any question, please contact FedEx Customer Service at 800 FedEx (800 33339).

Packages in the FedEx system are scanned at various points between pickup and delivery. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may still be traveling as intended.

For further information, please contact FedEx Customer Service at 800 FedEx (800 33339).

When a shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the package to be delivered. Delivery commitment changes based on the type of delays and our effort to mitigate the delay. For more information on your shipment, please call FedEx Customer Service at 800 FedEx (800 33339).

In most cases, we will attempt to deliver your package three times before returning it to your shipper. When a FedEx courier is unable to deliver your package, he will leave a tag on your door informing you of the Air Waybill number and the next delivery attempt.

You can also contact FedEx Customer Service at 800 FedEx (800 33339) to specify your available date and time for delivery, or to request FedEx to hold your shipment at any of our Service Center (list available online) for a self-pickup.

You can track the status of your package online. Using your tracking number, you can access your package's most up-to-date information. If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment will arrive.

If the tracking results do not answer your question, please contact FedEx Customer Service at 800 FedEx (800 33339).

Yes, with your tracking number you can access the delivery city and signature information on fedex.com by clicking on the ‘Track’ button. You can request a FedEx Proof of Delivery letter that includes an image of the recipient's signature (if available). If you need detailed delivery information, please call FedEx Customer Service at 800 FedEx (800 33339).

To obtain a soft copy of your Air Waybill, you can contact FedEx Customer Service at 800 FedEx (800 33339).

Your payment terms will vary based on the type of invoice you have received. Your payment due date is printed on each invoice on the top right corner.

Payment may be in the form of cheque, bank transfer or cash.

Please contact FedEx Customer Service at 800 FedEx (800 33339) to arrange for the invoice to be sent to you.

You can contact FedEx Customer Service at 800 FedEx (800 33339) to request a breakdown of the tax calculation.

Please send an email to oman@fedex.com to register an invoice dispute. Disputes should be received within 30 days of invoice date.

To request a billing adjustment or a refund, please contact FedEx Customer Service at 800 FedEx (800 33339) who will investigate the case.

All claims due to damage (visible or concealed), delay (including spoilage claims) or shortage must be notified to FedEx in writing within 21 calendar days after delivery of the shipment. All other claims, including, but not limited to, claims for loss, non-delivery or miss-delivery must be received by FedEx within nine months after the package was tendered to FedEx. Within nine months after the package was tendered to FedEx, it must be documented by sending all relevant information about it to FedEx. Only one claim can be filed in connection with a shipment. For more information, please refer to the FedEx Conditions of Carriage or call FedEx Customer Service at 800 FedEx (800 33339).

The sender, the recipient or a third-party can file a claim. Please note that a letter of authorization of the account holder or the shipper is required if a recipient or a third party wants to raise a claim.

Yes, you can. If your claim is directly sent by email to FedEx (oman@fedex.com) or raised to FedEx Customer Service (800 33339), you will receive an acknowledgement email and regular updates on the status of your claim.

Unless additional time for research is required, most cases are resolved between five and seven business days after we receive your claim form.

Claim settlement can be received by the shipper, recipient or third party subject to our terms and conditions.

Yes, you can benefit from the money-back guarantee if your shipment didn’t arrive by the delivery commitment time. Please read the FedEx Conditions of Carriage to learn more about our money-back guarantee policy.

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