Hold your package at a secure location

Hold at Location allows you to pick up your incoming package on your schedule at locations that are convenient to where you work or live.

Not going to be there? Not a problem.

Request to redirect a package that’s already heading your way to a secure FedEx location for pickup. Just follow the steps below for more information.

  1. Track your package to begin
  2. Request to redirect your package to a participating outlet
  3. Stop by the retail location you selected for pickup.

 

Participating outlets for HAL

OUTLET NAME

ADDRESS

CITY

ZIP CODE

2GO - CUBAO

34 Superstore Building, Cubao, Quezon City (In front of Araneta Bus Terminal)

Quezon City

1109

2GO - ROBINSONS ERMITA

Level 1, Adriatico Wing, Robinsons Place, Ermita, Manila

Manila

1000

SM MALL OF ASIA

Sp 127 South Parking SM Mall of Asia, Central Business Park Bay Boulevard Brgy. 76 Pasay City

Pasay

1750

SM CENTERPOINT

Annex Building, SM Centerpoint, Sta. Mesa, Manila

Manila

1016

Frequently Asked Questions

Hold at Location allows you to pick up your incoming package at a FedEx location. You can pick up your package on your schedule at locations that that are convenient to where you work or live.

We have four (4) 2GO participating outlets that are available for Hold at Location.

Customers must send an email request to FedEx Customer Service

Send to: phcs@fedex.com
Subject: Hold at Location Request
Info needed: tracking number, consignee name, and selected location for pickup

Requests made before 20:00 the day before the scheduled delivery will be available for pick up the next day.

Location will hold the package up to 2 days before it’s returned to 2GO Station and will be held for 30 days.

Qualified shipments include documents.

This is free. No additional charges to the customer.

You can pick up your package during normal business hours. Hours may vary from location to location.

To follow up status of your package after it has been scheduled to be redirected to a pickup location, please contact our Customer Service by writing to us, customer support chat or via email (phcs@fedex.com).

It is possible to request for redelivery to your selected pickup location or to your original delivery address. Request must be submitted to Customer Service. However, doing so will incur an additional computed delivery charge which may vary depending on location.

You will need to present one (1) government-issued ID. If a representative will pick up the package, he/she must present a signed Letter of Authority (LOA), photocopy of the government-issued ID of the ultimate consignee, and one (1) government-issued ID of the authorized representative.