HAL FAQs

Hold at location is an option that allows you to pick up your incoming packages at participating 2GO outlets.

This option is only available in select 2GO outlets. Current participating outlets are:

  1. 2GO Mall of Asia
  2. 2GO SM Centerpoint
  3. 2GO Domestic Road

 

Our clearance team will inform customers once their packages are ready for delivery, and qualified customers will be offered the option to select a 2GO branch as a pick-up location. Customers must then request their packages to be rerouted to a 2GO outlet upon arrival by contacting our Customer Service Hotline at the following numbers:

For PLDT, Sun and Smart subscribers: 1800.10.46.33339

For Globe subscribers: 1800.8.46.33339

For other network subscribers: 045.4993900

The holding period at the 2GO Stores will only be for a maximum of 48 hours or 2 days. Any uncollected shipment after this period will be returned to the 2GO Hangar Station and will be held for 30 days. FedEx CS will inform the consignee that their shipment can be self-collect at 2GO Durian or Hangar station within 30 days holding period.

The holding period at the 2GO Stores will only be for a maximum of 48 hours or 2 days. Any uncollected shipment after this period will be returned to the 2GO Hangar Station and will be held for 30 days. FedEx CS will inform the consignee that their shipment can be self-collect at 2GO Durian or Hangar station within 30 days holding period.

Qualified shipments include documents, FedEx Small box, Medium box, and Large box

There will be no extra charges to the customer for this option

Releasing of packages will be during normal store operating hours (please check with the store, as such operating hours may be subject to change):

  • 2GO Mall of Asia - 10am to 10pm
  • 2GO SM Centerpoint - 10am to 9:00pm
  • 2GO Domestic Road - 9am to 7:30pm

We are currently unable to provide further online tracking after your package has been scheduled for rerouting to your nominated HAL branch. However, you may still contact our customer service hotline for updates.

To follow up the status of your package after it has been scheduled for HAL rerouting, please contact our Customer Service Hotline at the following numbers:

For PLDT, Sun and Smart subscribers: 1800.10.46.33339

For Globe subscribers: 1800.8.46.33339

For other network subscribers: 045.4993900

It is possible to request for redelivery to the 2GO store you nominated or to your original delivery address through customer service. However, doing so will incur an additional computed delivery charge which may vary depending on location.