FedEx Express worker

Helping you navigate the road ahead

Helping you navigate the road ahead

As the world evolves, so do we. And as your business adapts to the challenges of the COVID-19 crisis, so does our support.

As the world evolves, so do we. And as your business adapts to the challenges of the COVID-19 crisis, so does our support.

Support to help you adapt, evolve and thrive

The world is always changing. We’re here to help you adapt, evolve and thrive. We know that now more than ever, your customers rely on you for the things that matter most, when they matter most, for their homes, health and businesses. That’s why we’re committed to help you continue delivering for your customers—whether you’re reopening, reimagining your business, or managing growth.

Keeping safety top of mind

As we continue to support the global supply chain, we’re committed to following all the recommended practices for keeping our customers and team members safe. We are keeping our workforce informed about COVID-19, providing them with the proper personal protective equipment and informing them of the importance of social distancing, a clean workspace and careful personal hygiene.


We understand that your business may have had to change the way it's accepting deliveries. To help us serve you better, we've created a customizable sign for you to place on your door so our drivers will know if you're open or closed for deliveries, your updated hours. and any special instructions you have for your deliveries.


When you're ready, restarting your regular FedEx parcel pickup service can help you get back to business. Our online form makes it easy. 


Service updates and hours related to COVID-19

Find updates to money-back guarantee, mask requirements, exclusive store hours and more.

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  • The COVID-19 outbreak has disrupted supply chains around the world. We're continuing to operate in impacted areas as local conditions and restrictions allow.
  • We have suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.
  • We’ve suspended Signature Required for most shipments.
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We will adjust delivery commitment times for several FedEx Express services in order to operate more efficiently. The changes will affect shipments scheduled for delivery on, or after, September 28, 2020.

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  • FedEx Office continues to focus on the health and safety of customers, team members and visitors to our locations. To ensure safety in our communities, we request that all customers/visitors to FedEx Office locations wear a face covering.
  • FedEx Office exclusive hours are available at many locations for customers over 60 and those with special health or physical needs. Contact your local FedEx Office for more information.
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Before shipping, check if the recipient business is open as some of them may have closed temporarily. 

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Take care of deliveries to your home with FedEx Delivery Manager.

To continue providing our customers with the best possible service during this time, we have
implemented surcharges on some shipments.

To continue providing our customers with the best possible service during this time, we have implemented surcharges on some shipments.

Stay informed by signing up for Service Disruption Notifications.

 


Frequently asked questions

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Safety precautions

We completely understand your concern. According to WHO, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low.

Many businesses have developed their own protocols for receiving shipments or allowing delivery personnel into their facility. These protocols may include asking FedEx delivery personnel to fill out a health questionnaire and/or submit to a temperature check before being permitted to enter a facility. To prevent our team members from being put in the position of having to sign a health questionnaire that may intrude into their personal privacy, we have developed a document that each of our drivers can provide individual customers who may ask them to fill out a questionnaire. This document contains much of the information customers have been seeking on their respective questionnaires. The use of this document is not mandatory. Excluding FedEx Freight, drivers will submit to a non-contact temperature check at the customer's request.

To promote the Centers for Disease Control’s guidance on social distancing and do our part to help prevent the spread of COVID-19 across our communities, effective immediately we have temporarily implemented no-contact pickups and deliveries, including temporarily suspending most signature requirements for FedEx Express and FedEx Ground commercial and residential deliveries in the U.S. and Canada. The signature suspension also includes FedEx Freight in the U.S. and those normally required as part of our same-day service, as well as in our FedEx Office retail stores and FedEx OnSite locations at various retailers. In most cases, after making contact with the recipient, the team member will collect the recipient’s first initial and last name and enter “C-19” in place of the signature image. If an adult signature was requested by the shipper, the team member will collect the recipient’s first initial and last name, and then attempt to collect a signature with the recipient’s own writing instrument; if the recipient refuses to sign, the team member will enter “C-19” in place of the signature image.

We are also reinforcing team member education through regular communications and reminders on good hygiene practices and keeping the workplace clean. Our FedEx operations and sourcing teams are working diligently with multiple suppliers to procure and distribute supplies to team members, and we continue to gather feedback from team members about additional needs. Our ongoing efforts include:

  • Providing sanitizer and disinfectants to team members
  • Promoting social distancing at security screening and on employee shuttles 
  • Disinfecting facilities more frequently 
  • Supplying masks to team members, for use at their discretion and in accordance with local regulations
  • Implementing temperature checking of team members in some high risk areas
  • Temperature self-monitoring by pilots per FAA Guidelines 
  • Disinfecting the cockpits, jumpseat areas, and aircraft lavatories 
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Business operations and impact

We continue to operate inbound and outbound flights to and from impacted areas as local conditions and restrictions allow, and we’re taking recommended precautions in terms of pilot, team member and customer health and safety. Global work and travel restrictions may affect shipments inbound and outbound to and from impacted areas, as well as shipments moving within those areas. Customers can visit fedex.com or tnt.com to check the status of their shipments.

In times of need, our FedEx Cares team steps up to support organizations with mission-critical demands. Since the outbreak of coronavirus, we have provided delivery of personal protective equipment and critical supplies to organizations around the world.

Learn more about how FedEx is Delivering for Good.

We are suspending our fiscal 2020 earnings forecast for our consolidated and segment results due to the great uncertainty caused by the coronavirus pandemic. While we cannot currently predict how long the economic impact of the pandemic will last, we do remain confident in our long-term strategy and our ability to adjust to market conditions. We will continue to manage network capacity at FedEx Express by reducing international flight hours in the fourth quarter if global conditions deteriorate further. However, if global airfreight demand increases, as the world recovers from the COVID-19 pandemic, we have the ability to flex our network to meet the needs of customers. For more information, see our 3Q FY20 earnings release, earnings call transcript and Form 10-Q, as well as our other filings with the Securities and Exchange Commission.

FedEx is one of the few companies in the world that has the network and capabilities to keep essential commerce and aid moving during this time. We view it as our duty and responsibility to actively support our people, customers and communities.  We have implemented a variety of measures to minimize risk for our team members and our customers. This includes suspending most signature requirements to allow drivers to maintain distance from others and reinforcing team member education through regular communications and reminders on good hygiene practices and keeping the workplace clean. 

We’ve seen an increase in e-commerce orders and shipments – and we expect this to continue. Each of our operating companies have developed business continuity plans to ensure we are optimizing our services to best support this increased demand, while also keeping team member and customer health & safety our number one priority. We will adjust delivery commitment times for several FedEx Express services in order to operate more efficiently. The changes will affect shipments scheduled for delivery on, or after, September 28, 2020.

The restrictions issued by various governments to contain the spread of COVID-19 are disrupting the global supply chain. Air cargo capacity is limited, and we’ve had to make adjustments so that our international networks can best deliver much-needed goods and services in this constrained environment. This temporary surcharge will allow us to continue providing customers with the best possible service during this time.  Surcharge details are outlined in the FedEx Shipping Rates tables. 

Until further notice. We will evaluate this surcharge on an ongoing basis. Market conditions are shifting rapidly as a result of the coronavirus. Our priority is to continue providing the best possible service to our customers during this time.  

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Shipping and receiving

Prior to shipping, check to see if your recipient is open, as many commercial businesses are now closed. Shipping internationally? For timely delivery of your international shipments, refer to our FedEx Electronic Trade Documents for assistance.

 

Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an essential business and may continue to operate under state of emergency and shelter in place orders recently issued in
the U.S.

We have been and will continue to operate to and from impacted areas as local conditions and restrictions allow. The safety and well-being of our team members is our top priority as they continue to deliver critical goods and services to support communities across the globe.

Prior to shipping, please check to see if your recipient's location is open, as many commercial businesses are now closed. In the event a delivery location is closed, we will follow our current operating procedures to attempt to complete delivery at a later time. 

 

You can let your FedEx driver know that you are accepting deliveries—even if your business is still closed to customers—by filling in your information on the "Open for Deliveries" PDF, printing it, and posting it on or near your front door.

If your business is still closed and not accepting any deliveries, you can let your driver know your anticipated opening date by filling in your information on the "Closed for Deliveries" PDF, printing it, and posting it on or near your front door. 

You can let us know you're ready to restart regular parcel pickups by submitting this restart pickups form

If a package is on the way to your home and circumstances have changed, there are several options available to update your delivery.  Register for FedEx Delivery Manager to request delivery to an alternate location, leave detailed delivery instructions for your FedEx driver, or place a temporary delivery hold on your deliveries for up to 14 days. You may also contact Customer Support with your tracking number or door tag number for assistance with redirecting
a package.

 

For the safety of our customers and team members, and to follow local government recommendations, stores across our network have temporarily reduced hours and some may have temporarily closed. This situation is changing rapidly. Get store details including current hours and services available by searching a FedEx location near you. For FedEx partner locations, including Walgreens, Dollar General, Office Depot, OfficeMax and others, we recommend checking with the specific location before you visit, as store hours may change depending on the policy of that location.

FedEx makes it easy to ship packages without going inside a store. Choose the option most convenient
for you.

When your package is ready to be shipped:

  • Drop off your package 24/7 at one of our 30,000+ FedEx Drop Boxes available for FedEx Express, FedEx Ground and FedEx SmartPost shipments. Note that Drop Boxes can accept packages up to 20” x 12” x 6”.
    Find a drop box location near you by entering your zip code. 
  • Schedule a pickup at your home, business or other location.

FedEx Express and FedEx Ground-Hold at Location

  • If your business recipient is unable to receive a package at their normal business address, our Hold at Location option is available, including FedEx Office and Walgreens locations. To find locations where this option is available, go to fedex.com/locate and enter an address, then select “hold at location” from the More drop-down menu.
  • To request a Hold at Location. Enter your recipient address and all other required information about your shipment (weight, etc.), Choose ‘Hold at Location’ in the Special Options section. When you click ‘Hold at Location,’ you will see a list of the five closest locations that match your shipping requirements. Select one and complete your shipment.

FedEx Freight-Service Center Hold

  • FedEx Freight allows customers to hold a shipment at the destination service center for recipient pickup.
  • To request a HOLD, go to www.fedexfreight.fedex.com/locations and enter the zip code of the recipient to find the nearest service center or call Freight Customer Service at 866.393.4585.  

FedEx Express and FedEx Ground-Redirect to a FedEx Location

  • You can redirect your shipment to a FedEx location to be held for your recipient. There is no additional charge for redirecting to a FedEx location.
  • Go to fedex.com, click on the Tracking drop down menu, enter tracking #, select “Manage Delivery” and select Hold at Location or call 1-800-GoFedEx.

 

FedEx Express and FedEx Ground-Reroute

  • You may request to have a shipment re-routed to another address by calling 1-800-GOFEDEX. 
  • Reroute requests are subject to restrictions. Packages delivered to addresses other than the original destination may be subject to additional transportation fees and surcharges as outlined in the FedEx Service Guide.

FedEx Express and FedEx Ground-Return to Shipper

  • As a shipper, you can request to have the shipment returned to you by calling 1-800-GOFEDEX.
  • Returns to the shipper are billed to the original shipper or the appropriate payor. The shipper or the appropriate payor must agree to pay for the return charges which include freight charges, and any applicable duties and taxes as outlined in the FedEx Service Guide.

FedEx Freight-Re-route (reconsignment)

A shipment can be stopped in transit, re-rated based on the miles already traveled, and returned to you or sent to another location on another tracking number. To request reconsignment for a shipment prior to delivery, please contact Freight Customer Service at 866.393.4585. Reconsignment charges are applicable.

FedEx Express and FedEx Ground

In the event a business is closed, we will follow our current operating procedures to attempt to complete delivery at a later time. As mentioned above, Hold at Location/Redirect to Hold, Re-route and Return to Shipper are additional options.  Requests for Hold at Location/Redirect to Hold, Re-route and Return to Shipper may experience delays in areas where shelter in place orders are in effect due to significant backlogs of undeliverable shipments.

You can either cancel, suspend, reschedule or move your pickup to an alternate location by talking to your FedEx account executive. If you choose to cancel your regularly scheduled pickups altogether, you can still schedule one-time pickups online or drop-off at a nearby FedEx Drop Box at a participating FedEx location. 

Hand sanitizers are typically flammable liquids and therefore considered dangerous goods/hazardous materials. Some exceptions apply for U.S. domestic shipments. Find additional information

Other helpful information

Find facts and the latest information on the COVID-19 at the CDC website or WHO website.