In-house print process

Print
Perspectives

Print
Perspectives

Subscription company streamlines print to support rapid growth

Subscription company streamlines print to support rapid growth

“Before FedEx Office, our in-house print process needed improvement. Our equipment sometimes caused delays, and the print quality wasn’t as consistent as it could be. Now we have a reliable, constant supply of high-quality booklets.”

—Ignacio Morillas, Chief Operating Officer

 


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Care/of is a subscription vitamin and supplement company. Since working with FedEx Office, they have transformed their printing process into a reliable operation that ensures fulfillment is fast and efficient, shipments leave on time, and customers stay happy.


Care/of at a glance

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Custom combinations of vitamins and supplements are sent based on each customer’s health profile.

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Personalized pill packs and booklets include the customer’s name, a special quote and supplement information.

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Each shipment includes a new dispenser design, keeping the unboxing experience fun and exciting each month.




Challenges

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Rapid growth
Care/of was struggling to scale their print operations to meet ever-growing demand for their product.


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Equipment issues
Their in-house printer wasn’t able to keep up with demand. The quality wasn’t always consistent, sometimes producing stripes and color variations.

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Delayed shipments
When they were unable to print personalized inserts, their shipments couldn’t go out, bringing their entire operation to a stand-still.


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Misspent time
Key personnel were spending hours trying to fix the printer or days waiting on replacement parts.


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Expensive workarounds
Working with local print shops cost them significant amounts of money.


Solutions

“Our printing process used to take four hours a day. Now it takes about four hours a week.”

—Ignacio Morillas

 

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Customized processes
To manage their tremendous print volume, FedEx Office created a customized workflow. Care/of personnel send files once a day, and the booklets are produced within 24 hours, so the Care/of team can focus on running their business instead of fixing their print processes.


White-glove service


White-glove service
Care/of has direct contact with FedEx Office team members who know their products and processes and are experienced with all aspects of commercial printing. If they have a special need or an urgent request, they’re able to get in touch immediately.


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Reliable production
During the transition to FedEx Office, Care/of needed to make sure their fulfillment processes weren’t affected. The transition was seamless, and the Care/of team saw improved speed to market with no shipment interruptions for their customers.

image of  a person looking at Care/of printed material

Results

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Simplified processes

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Time saved

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A seamless
transition

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Unprecedented quality

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Predictable pricing

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Peace of mind

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Simplified processes

Clock Icon

Time saved

Profile Icon

A seamless transition

Watch list Icon

Unprecedented quality

Calculator Icon

Predictable pricing

Profile Icon

Peace of mind