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FedEx Billing Online
Quick Help
FedEx Billing Online is an Internet-based invoicing solution that allows FedEx Express® and FedEx Ground®. Customers to easily review and manage FedEx shipments online. It offers a highly secure, easy-to-use, convenient system to manage charge-related tasks by eliminating excess paperwork and improving productivity.
 
 
Click on any of the following key activity areas to learn more about FedEx Billing Online:
Registration 
Account Summary
Invoices Due to Declines
Tracking ID Detail
FedEx Ground Multiweight®
FedEx Other Charges
Disputing Shipments
Search and Downloads
Saved Searches
Downloading Files
Preferences and Administration 
Frequently Asked Questions
Or you can see how easy it is to manage shipments online by watching this interactive FedEx Billing Online Demo (Flash plugin required).
 


Registration
To register for FedEx Billing Online, go to the login page by selecting View/Pay Bills under the Manage tab on fedex.com. If you already have a fedex.com username and password (used for FedEx Ship Manager, My FedEx, etc.), enter it, click "Login", and verify your account information. If you are new to fedex.com, register first by clicking on the "Register Now" link on the login page.
 
The first user to register an account for FedEx Billing Online is by default the billing online administrator. A new administrator can be designated at any time following the completion of registration and receipt of password. Please provide all requested company, contact, or credit card information.
 
Once the registration process is complete, the account administrator may register as many users as required to appropriately manage the charge review process. All users registered by the account administrator will receive notification via e-mail inviting them to access and use FedEx Billing Online.
 
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Account Summary
Get help with:
Account Summary Overview
Customizing Views
Viewing Shipment Detail
Message Center
Notifying Other Users
Printer Friendly Pages
Account Summary Overview
The Account Summary screen provides a complete overview of recent activity on your account, including an up-to-date balance and list of all charges. You can also select shipments from this screen for notification to other users.
 
At the top of this page you will see your primary account number and totals for any balance due you have accrued. If you have multiple Bill To (primary or parent) accounts in FedEx Billing Online, then you can switch between them by using the provided drop-down. The selected primary account will drive all activity and administration within FedEx Billing Online. The table on this page shows more detail - including tracking numbers and dates, and status so that you can review shipment information quickly and conveniently. This is a listing of all recent shipments with their corresponding charges.
 
You can also view shipment charges by date range and status. Just click on the corresponding tab to view billing activity from the Last 30 days, 31-60 days, 61-90 days, 91-180 days, or charges that are In Dispute. Duty/Tax items will not display in the In Dispute section.
 
Duty/Tax, miscellaneous, and some other charges are displayed separately from your shipping charges in the same table.
 
Note that when you leave the Account Summary screen to go to other screens in FedEx Billing Online, your web browser’s “Back” button will always take you back to this screen.
 
Customizing Views
This page is easily customized if you want to see the information in a particular manner. For example, to show your shipments by date, simply click the arrow next to the name of the field that you would like to sort. The table will automatically rearrange to show shipments sorted by your selected field.
A snapshot of your billing activity is available at the bottom of the Account Summary screen. Charges are grouped into the following time ranges:
  • 0 - 30 days
  • 31 - 60 days
  • 61 - 90 days
  • 90 - 180 days
 
If there are charges in any of the time ranges, the total amount of those charges will appear under the heading.
 
Viewing Shipment Detail
If you need to review detail information on a particular shipment, click on the tracking number in the table. All shipment detail will appear on the screen - including sender information, recipient information, shipment details, charge details, reference information, and proof of delivery. There are also actions you can take on your shipment from this screen.
 
Also, from the Account Summary screen, you can click on the value in the Product Group column to see additional details of “grouped” shipments (i.e. FedEx Express Multiweight® (MWT), FedEx Ground Multiweight® (MWT), FedEx International Priority DirectDistribution® (IPD), FedEx International Priority DirectDistribution® Freight (IDF), etc.).
 
Message Center
FedEx periodically needs to send you important messages about your account and promotions. The number of new messages you have is indicated in the Messages section on the Account Summary screen. You can read your new messages by clicking the messages link or by clicking the Message Center tab at the top of the page.

Once in the Message Center, you will see a list of any messages you have been sent. Clicking on a message subject link will open a new screen that shows the message details. Messages can be deleted from either the Message Center screen or the Message Detail screen.
 
Notifying Other Users
The Account Summary screen allows you to select one or more shipments and send a notification to other users. Simply click on the checkbox to the left of each tracking number and click the Notify user button. This will allow you to choose which of your additional users to send a notification to, and enter specific comment text that will be included in your email notification.
 
Printer Friendly Pages
All views have a print feature, which allows you to print your chosen view directly to your printer - in a print-friendly format for easy reference and filing.
 
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Invoice Due to Declines
Your charges are automatically paid for each shipment using your credit card information on file. If your card has expired or is declined for any other reason, your Account Summary will show an Invoices Due to Declines box.
 
Any unpaid shipment charges are rolled into an invoice. To pay these charges, click the Update Credit Card & Pay button and enter your new card details. Once this is done, your outstanding balance will automatically be paid using your updated information.
 
For additional details on an Invoice, click the invoice number. The FedEx Billing Online Invoice Detail screen presents an easy to view summary of all invoice information. You can dispute, download, or send a notification on the entire invoice from this screen. At the top of this screen, you will see the invoice summary information, including the balance due, payment due date, total FedEx Express® charges, total FedEx Ground® charges, and total Other Charges due for this invoice. On the left hand side of the summary there is a link to the Invoice History screen. This screen contains all information regarding payments, disputes and adjustments made on the invoice.
 
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Tracking ID Detail
This screen gives detailed information regarding your shipment. All available information regarding the shipment is presented on this page, with the exception of the detailed tracking information. To access this information, use the Track feature on fedex.com.
 
Charges for each shipment are presented in an easy to read format. These charges may include: fuel surcharges, discounts, transportation charges and other special charges such as dangerous goods, Saturday delivery, etc.
 
If you believe that there has been an error made in rating this shipment or if the shipment was not delivered in a timely manner, click on the Dispute button to begin the dispute request process.
 
This screen allows you to send a notification to other users. Simply click the Notify user button. This will allow you to choose which of your additional users to send a notification to, and enter specific comment text that will be included in your email notification
 
Clicking the Signature Proof-of-Delivery link will open a new window containing the recipient's signature if available. If no signature is available, you will be given a message indicating that no signature is available.
 
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FedEx Ground Multiweight® Detail
Get Help With:
FedEx Ground Multiweight® Summary
FedEx Ground Multiweight® Summary
On the Account Summary screen, multiweight shipment bundles are indicated with the Product Group value MWT. To receive further details for each bundle, click on the MWT link. Details regarding these shipments are provided, including the number of packages per bundle, origin zip code, destination zip code, shipment weight, multiweight, and net charge. You will then be taken to the Multiweight detail screen by clicking the associated tracking ID for the bundle. The Multiweight detail screen provides an accurate breakdown of all charges associated with the bundled shipment.
 
 
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FedEx Other Charges
These items provide access to details on FedEx Other Charges, such as packaging purchased at a FedEx World Service Center. These items are indicated in the Type column.
 
Each packaging purchase made at a World Service Center is identified by a transaction ID number and click on this for a list all items purchased within that transaction. Packaging sales charges cannot be disputed on FedEx Billing Online . Please call 800.622.1147 if you have questions regarding these charges.
 
Electronic Export Information (EEI) charges are also indicated in the Type column. Click on the transaction ID to an EEI item for more details regarding the specific charges included in your shipment.
 
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Disputing FedEx Express® Charges and FedEx Ground® Charges
If you have questions about a specific shipment and feel the need to dispute it, you can click the Dispute button and enter the reasons for your dispute. Individual shipments and related charges can be disputed from the Shipment Detail screens.
 
Dispute Requests
When "Dispute" is selected, you will be asked to select a reason for the dispute and depending on the dispute type, you may be prompted to provide other information regarding your request. Once submitted your request will be researched and a response will be provided within 72 business hours.
 
Disputed shipments and their status can be checked at any time by clicking on the "In Dispute" tab on the Account Summary screen.
 
 
Dispute Requests
When "Research" is selected, you will be asked to select a reason for the research (dispute), and you will also be prompted to provide a detailed description regarding your request. Once submitted, your request will be researched and an email response will be provided.

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Search and Downloads
Get help with:
Using Quick Search
Using Search
Search Results Screen
Standard Download Templates
Creating a Customized Download
 
You can create reports of shipments, etc. which can be displayed online. Click on the "Search/Download" tab at the top of any page within FedEx Billing Online, and select the New Search or Download option. Two important sections on this page give you the power to search and download information you need.
 
Using Quick Search
Use the Quick Search feature if you know the specific item you need to find such as tracking id, reference number, etc. Enter the information and click the "Quick Search" button. Your results will be displayed online,and made available to you to download.
 
Using Search
Use the Search feature on the screen to create customized reports that can be printed or downloaded for your use. You can search by account, date range, type of shipment and various other shipment details. Your results will be displayed online, and made available to you to download. You can also save your report type as a Saved Search, allowing you to quickly launch a similar report from the Saved Search section. To save your search, click on the "Save Search" checkbox and enter a name for your search. Saved searches are available from the New Search or Download screen as well as the Saved Searches section on the Search and Download Settings screen of FedEx Billing Online.
 
Search Results Screen
Depending on the type of report results, you will have a number of options available.
 
If you need to download the search results, you can either download the screen results using a standard template or select a customized template to customize your download. Once you select a template, you will be prompted to enter a name for your download. Once your download is complete, the file will be available in the Download Center. To view your Download Center, simply select the "Search/Download" tab and the Download Center option at the top of the screen in the FedEx Billing Online navigation bar.
 
Standard Download Templates
There are standard download templates for FedEx Express® and FedEx Ground® for your use: Detailed Report Template, and Brief Report Template. The Detailed Report Template (Express & Ground - Flat File Tool) is the correct template for use with the FedEx Flat File Reporting Tool.
 
 
Creating a Custom Download
To create your own customized download, you will first need to create a new template. Select the 'Create template' option from the Search and Download Settings screen. You will then be prompted to name your template, and select a report type.
 
You will then have the option to pick which fields you would like to include in your download file. Required fields are denoted by the asterisk. These fields must be added to your download based on the type of report being requested. Required fields will automatically be added when selecting a non-required field from the corresponding field group.
 
The list of available fields appears in the left hand column organized in groups. You have the option to select the entire group, which includes all of the fields for the group, or select individual fields from the list provided. To add a field or group, highlight the field name and click on the "Add >>" button. Your fields will be added to the second column. You can adjust which order the fields appear in by selecting the field and clicking on the up or down buttons.
 
Once you are satisfied that the download is formatted appropriately, click on the Save and Create Download button to request the file. Your template will automatically be saved, and you will be taken to the New Search or Download screen to create a download file. Or, simply click the Save Template button.
 
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Saved Searches
On the Search and Download Settings screen you can access all of your Saved Searches. Saved Searches for your account can be edited or deleted. Up to 15 favorite searches may be stored for your account.
 
To launch a report from a Saved Search, click on the Saved Search name. You will be taken to the Search screen with all fields pre-populated. Click on the Search button to search and create your report.
 
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Downloading Files

You can create download files by using New Search or Download, or Saved Searches. You will have the option to either download the screen results using a standard template or create a customized download file using a customized template.
 
If you desire information in specific order, create a customized download file, and you will have the option to name it and later collect it from the Download Center. The name of the file is mandatory but can be anything which will help you identify the file; for example ExpFile110102011. To download a file from the Download Center, right click on the file name and select "Save Target As" (Internet Explorer) or "Save Link As" (Netscape Communicator). Then, select the Save option presented to you by your browser.
 
The shipment download process can be made more efficient by signing up for Automatic Downloads. Click on the Automatic Download option on the Search and Download Settings screen and you will be prompted to select a template and file type. Download files will automatically be created as soon as the charges are available on FedEx Billing Online.
 
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Preferences and Administration
Get help with:
Updating Credit Card Information
Activate FedEx Accounts
Edit Store ID
Manage and Invite Other Users
Change Administrator
Manage User Settings
 
Administrative functions under the My Options tab include adding accounts, editing Store ID labels, updating credit card information, changing/adding/deleting secondary users, and updating the company address information.
 
Administration information is secure and is maintained by the FedEx Billing Online administrator. Secondary (or invited) users are only allowed to enroll in email notifications, update personal information, and change their passwords.
 
Updating Credit Card Information
To update your credit card profile, select the Update Credit Card option from the My Options tab. You will need to enter all of the information, including your billing address, for the new credit card. Be sure to have your card in front of you, as you will need to enter the three digit CVV code that appears on the back of your credit card. Information entered is secure and utilizes 128 bit secure encryption.

Activate FedEx Accounts
From the Manage Account Settings screen, you can add new Bill To (primary or parent) accounts to FedEx Billing Online. You may switch between primary accounts on the Accounts Summary screen. Your selected primary account will drive all activity and administration within FedEx Billing Online.
 
To close an account with FedEx, please contact FedEx Customer Service.

Edit Store ID
You can add a store or location name to each account number to help identify the accounts and bills for that store or location. Click on the My Options tab and select Manage Account Settings. Just select the account number and enter the store or location name, and click “Update Store ID”.
 
Manage and Invite Other Users
To add or delete users from FedEx Billing Online, click on the My Options tab and select the Manage Users option.
 
When you add users, they receive an email inviting them to use FedEx Billing Online. If your invited user doesn't already have a fedex.com username and password, they will be asked to go through a short registration process in order to create one. You control what features your users will have access to. You can authorize other users to (1) review and dispute shipments, or (2) only view shipments online, with no disputing privileges.
 
Change Administrator
If you ever want to identify someone else to be responsible for your account, use this area to designate a new FedEx Billing Online administrator.
 
Manage User Settings
This section allows you to customize your settings and save them.
  • Optional emails
    For invited users, FedEx Billing Online can send out emails to notify you of many different situations. Check the box next to the email description to indicate that you would like to receive these messages. Note that the FedEx Billing Online administrator will automatically receive these emails, including when your credit card needs updating.
 
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