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FedEx Billing Online
Quick Help
FedEx Billing Online is an Internet-based invoicing solution that allows FedEx Express® and FedEx Ground® customers to easily review and manage FedEx invoices online. It offers a highly secure, easy-to-use, convenient system to manage invoice-related tasks by eliminating excess paperwork and improving productivity.
 
 
Click on any of the following key activity areas to learn more about FedEx Billing Online:
Registration 
Account Summary
All Open Invoices
Past Due Invoices
Paid/Closed Invoices
In Dispute Invoices
FedEx Express® Invoice Detail
FedEx Express® Tracking ID Detail
FedEx Ground® Invoice Detail
FedEx Ground® Tracking ID Detail
FedEx Other Charges
Disputing Invoices
Search and Downloads
Saved Searches
Downloading Files
Preferences and Administration 
Frequently Asked Questions
Or you can see how easy it is to manage invoices online by watching this interactive FedEx Billing Online Demo (Flash plugin required).
 


Registration
To register for FedEx Billing Online , go to the login page by selecting View/Pay Bills under the Manage tab on fedex.com. If you already have a fedex.com username and password (used for FedEx Ship Manager, My FedEx, etc.), enter it, click "Login", and verify your account information. If you are new to fedex.com, register first by clicking on the "Register Now" link on the login page.
 
The first user to register an account for FedEx Billing Online is by default the billing online administrator. A new administrator can be designated at any time following the completion of registration and receipt of password. Please provide all requested company and contact information, and if necessary, two recent FedEx invoice numbers issued within the last 60 days. (If you do not have two recent invoice numbers, please contact FedEx customer support for account verification over the phone.)
 
Once the registration process is complete, the account administrator may register as many users as required to appropriately manage the invoice review and approval process. All users registered by the account administrator will receive notification via e-mail inviting them to access and use FedEx Billing Online.
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Account Summary
Get help with:
Account Summary Overview
Icons and graphics
Customizing Views
Viewing Invoice Detail
Viewing Invoice History
Message Center
Notifying Other Users
Printer Friendly Pages
Account Summary Overview
The Account Summary screen provides a complete overview of recent activity on your account, including an up-to-date balance and list of all open and past due invoices. You can also select invoices from this screen for notification to other users.
 
At the top of this page you will see your primary account number and totals for charges, payments, adjustments, balance due, and any past due charges you have accrued. If you have multiple Bill To (primary or parent) accounts in FedEx Billing Online, then you can switch between them by using the provided drop-down. The selected primary account will drive all activity and administration within FedEx Billing Online. The table on this page shows more detail - including invoice numbers and invoice dates, and status so that you can review invoice information quickly and conveniently. This is a listing of all open invoices with their corresponding balances. You will also see invoices that are past due, in dispute, or have been submitted for payment. And, you can click on the PDF icon to view, print, or save the PDF formatted copy of your invoice.
 
You can also view invoices by status. Just click on the corresponding tab to view All Open Invoices, Past Due Invoices, Paid/Closed Invoices, or Invoices that are In Dispute.
 
Note that when you leave the Account Summary screen to go to other screens in FedEx Billing Online, your web browser’s “Back” button will always take you back to this screen.

Icons and Graphics
Payment is pending for this item
A shipment of this item is currently in the payment cart
A shipment level payment is pending for this item
 
Dispute is pending for this item
Invoice payment statuses are designated by an icon in the left hand column. The pending payment icon represents that a payment has been made for this invoice and it is currently in progress. The pending dispute icon represents that a dispute is in progress for this invoice. It is not recommended to pay an invoice with a pending dispute icon until the dispute has been processed, as a credit may be applied to the invoice. Once the invoice status has been moved from In Dispute to either Open, Past Due, or Closed, the pending dispute icon will be removed and Open or Past Due invoices can be paid.
 
Invoices with a shipment in cart icon showing currently have one or more shipments, miscellaneous items, or packaging sale items placed in the payment cart. To pay at the invoice level, you must first remove the associated shipments or items from the payment cart.
 
Invoices with a shipment payment pending icon showing currently have one or more shipments, miscellaneous items, or packaging sale items that have a scheduled or submitted payment applied. To pay the remaining items on the invoice, click on the invoice number and select the FedEx Express® or FedEx Ground® items that remain open.
 
Customizing Views
This page is easily customized if you want to see the information in a particular manner. For example, to show your invoices by date, simply click the arrow next to the name of the field that you would like to sort. The table will automatically rearrange to show invoices sorted by your selected field.
A snapshot of your account balance is available at the bottom of the Account Summary screen. Open invoices are grouped into the following time ranges:
  • 0 - 15 days
  • 16 - 30 days
  • 31 - 60 days
  • 61 - 90 days
  • More than 90 days
 
If there are open invoices in any of the time ranges, the total amount of those invoices will appear under the heading. Click on the heading to see the details of the invoices that make up the total.
 
Viewing Invoice History
In the Invoice list, click on the status in the Invoice Status column to view all payment instructions, disputes and adjustment activity on the invoice.
 
Message Center
FedEx periodically needs to send you important messages about your account and promotions. The number of new messages you have is indicated in the Messages section on the Account Summary screen. You can read your new messages by clicking the messages link or by clicking the Message Center tab at the top of the page.

Once in the Message Center, you will see a list of any messages you have been sent. Clicking on a message subject link will open a new screen that shows the message details. Messages can be deleted from either the Message Center screen or the Message Detail screen.
 
Notifying Other Users
The Account Summary screen allows you to select one or more invoices and send a notification to other users. Simply click on the checkbox to the left of each invoice number and click the Notify button. This will allow you to choose which of your additional users to send a notification to, and enter specific comment text that will be included in your email notification.
 
Printer Friendly Pages
All views have a print feature, which allows you to print your chosen view directly to your printer - in a print-friendly format for easy reference and filing.
 
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All Open Invoices
This tab gives you an easy to view summary of all open invoices for your account. If you need additional detail information for an invoice, click on the invoice number to view the invoice detail.
 
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Past Due Invoices
This tab gives you an easy to view summary of all past due invoices for your account. If you need additional detail information before paying for an invoice, click on the invoice number to view the invoice detail.
 
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Paid/Closed Invoices
This tab gives you an easy to view summary of all closed invoices for your account from the last 180 days. To view detail information regarding these invoices, simply click on the invoice number to be taken to the Invoice Detail screen. From the Invoice Detail screen, you can click on the View Invoice History link to view all information regarding payments, disputes, and credits for this invoice.
 
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In Dispute Invoices
This tab gives you an easy to view summary of all invoices that are in dispute. From this screen you can quickly see the disputed amount and date of the invoice level dispute. To view more information regarding this invoice, simply click on the invoice number to be taken to the Invoice Detail screen. From the Invoice Detail screen, you can click on the View Invoice History link to view all information regarding payments, disputes, and credits for this invoice.
 
Note that Duty/Tax items will not display in this section.
 
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FedEx Express® Invoice Detail
Get help with:
FedEx Express® Invoice Detail Overview
Duty/Tax Invoices
Disputing FedEx Express® Shipments
Icons and graphics
 
FedEx Express® Invoice Detail Overview
The FedEx Billing Online Invoice Detail screen uses a similar format as the original printed invoice to present an easy to view summary of all invoice information. You can dispute, download, or send a notification on the entire invoice from this screen. At the top of this screen, you will see the invoice summary information, including the balance due, payment due date, total FedEx Express® charges, total FedEx Ground® charges, and total Other Charges due for this invoice. On the left hand side of the summary there is a link to the Invoice History screen. This screen contains all information regarding payments, disputes and adjustments made on the invoice.
 
To navigate to other invoices, use the drop down menu at the top left of the screen containing the invoice number. This drop down will contain all of the invoices related to the screen you were previously viewing. For instance, if you were previously viewing the Account Summary screen, this drop down menu would contain all open, past due, or in dispute invoices. Or, if you were previously viewing the closed tab, the drop down menu would only contain the closed invoices.
 
From this screen, you can see a detailed list of the shipment summary for your FedEx Express® shipments. Each individual shipment is listed in the table along with the tracking ID, ship date, associated account number, reference, pay type, meter number, status, original charges and balance due. To view detailed tracking ID information, click on the tracking ID number. You will be taken to the Tracking ID Detail page giving you detailed information. And you can click on the value in the Product Group column to see additional details of “grouped” shipments (i.e. FedEx Express Multiweight® (MWT), FedEx International Priority DirectDistribution® (IPD), FedEx International Priority DirectDistribution® Freight (IDF), etc.).
 
You can print a copy of the original invoice by clicking the link "View/Print PDF" near the top of the Invoice Detail screen. Adobe Acrobat Reader will open a copy of your original invoice in PDF format. You can then print it by selecting Print from the File menu.

NOTE: To view the invoice in PDF format, you need the free Adobe Acrobat Reader to be installed on your computer. To install, click on the Adobe Acrobat icon below, and follow the instructions on how to download the version that's right for your computer.

Get Adobe Acrobat Reader

Any adjustments or payments made to the invoice can be viewed by clicking the "View Invoice History" link. The activity summary includes payment activity, dispute history, adjustment history, an updated balance due and can also be printed.
 
Duty/Tax Invoices
Duty/tax charges are displayed on duty/tax invoices separate from your shipping invoices. Duty/tax invoices are displayed alongside shipping invoices on the Account Summary screen. The supporting documentation as well as a printout of the invoice will be sent in hard-copy format to your account bill-to address.
 
Disputing FedEx Express® Shipments
If you only need to dispute an individual tracking ID, simply click on the tracking ID link to go to the Tracking ID Detail screen. This screen will allow you to dispute the shipment.
 
This function is not available if you are on EDI billing.
 
Icons and graphics
Payment is pending for this item
A shipment of this item is currently in the payment cart
A shipment level payment is pending for this item
 
Dispute is pending for this item

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FedEx Express® Tracking ID Detail
This screen gives detailed information regarding your shipment. All available information regarding the shipment is presented on this page, with the exception of the detailed tracking information. To access this information, use the Track feature on fedex.com.
 
Charges for each shipment are presented in an easy to read format. These charges may include: fuel surcharges, discounts, transportation charges and other special charges such as dangerous goods, Saturday delivery, etc.
 
If you believe that there has been an error made in rating this shipment or if the shipment was not delivered in a timely manner, click on the Dispute button to begin the dispute request process. This function is not available if you are on EDI billing.
 
Clicking the Signature Proof-of-Delivery link will open a new window containing the recipient's signature if available. If no signature is available, you will be given a message indicating that no signature is available.
 
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FedEx Ground® Invoice Detail
Get Help With:
FedEx Ground® Invoice Detail Overview
Disputing FedEx Ground® Charges
FedEx Ground Multiweight® Summary
FedEx Ground® Miscellaneous Charges

FedEx Ground® Invoice Detail Overview
The FedEx Billing Online Invoice Detail screen uses a similar format as the original printed invoice to present an easy to view summary of all invoice information. You can dispute, download, or send a notification on the entire invoice from this screen. At the top of this screen, you will see the invoice summary information, including the balance due, payment due date, total FedEx Express® charges, total FedEx Ground® charges, and total Other Charges due for this invoice. On the left hand side of the summary there is a link to the Invoice History screen. This screen contains all information regarding payments, disputes and adjustments made on the invoice.
 
To navigate to other invoices, use the drop down menu at the top left of the screen containing the invoice number. This drop down will contain all of the invoices related to the screen you were previously viewing. For instance, if you were previously viewing the Account Summary screen, this drop down menu would contain all open, past due, or in dispute invoices. Or, if you were previously viewing the closed tab, the drop down menu would only contain the closed invoices.
 
From this screen, you can view the summary of your FedEx Ground® shipments at a service type level. Each individual shipment is listed in the table along with the tracking ID, ship date, associated account number, reference, pay type, meter number, status, original charges and balance due. To view detailed tracking ID information, click on the tracking ID number. You will be taken to the Tracking ID Detail page giving you detailed information. And you can click on the value in the Product Group column to see additional details of “grouped” shipments (i.e. FedEx Ground Multiweight® (MWT), etc.).
 
You can print a copy of the original invoice by clicking the link "View/Print PDF" near the top of the Invoice Detail screen. Adobe Acrobat Reader will open a copy of your original invoice in PDF format. You can then print it by selecting Print from the File menu.
 
Disputing FedEx Ground® Charges
If you need to dispute an individual FedEx Ground® shipment, click on the FedEx Ground® Tracking ID number to be taken to the Tracking ID detail screen. From this screen, click on the Dispute button at the bottom of the screen to begin your dispute request.
 
This function is not available if you are on EDI billing.
 
FedEx Ground Multiweight® Summary
On this screen, multiweight shipment bundles are indicated with the Product Group value MWT. To receive further details for each bundle, click on the MWT link. Details regarding these shipments are provided, including the number of packages per bundle, origin zip code, destination zip code, shipment weight, multiweight, and net charge. You will then be taken to the Multiweight detail screen by clicking the associated tracking ID for the bundle. The Multiweight detail screen provides an accurate breakdown of all charges associated with the bundled shipment. You can also dispute at the Multiweight detail level (this function is not available if you are on EDI billing).
 
 
FedEx Ground® Miscellaneous Charges
This screen presents links to the lists of all miscellaneous charges, such as Residential Surcharges and Weekly Pickup Charges. In addition, a link to view address correction detail information is also provided.
 
If you feel that a charge has been billed in error, this screen also allows you to dispute individual miscellaneous charges by clicking on the dispute link on the right hand side of each line item. This function is not available if you are on EDI billing.
 

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FedEx Ground® Tracking ID Detail
On this screen all of the detailed information for the FedEx Ground® Tracking ID is presented in an organized format. Information presented on this screen includes: recipient information, shipper details, transportation charges, customer reference information, and tracking ID specific messages.
 
If you believe that there has been an error in rating this shipment or if the shipment was not delivered in a timely manner, click on the Dispute button to begin the dispute request process. This function is not available if you are on EDI billing.
 
Clicking the Signature Proof-of-Delivery link will open a new window containing the recipient's signature if available. If no signature is available, you will be given a message indicating that no signature is available.
 
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FedEx Other Charges
These items on the invoice provide access to details on FedEx Other Charges, such as packaging purchased at a FedEx World Service Center. These items are indicated in the Type column.
 
Each packaging purchase made at a World Service Center is identified by a transaction ID number and click on this for a list all items purchased within that transaction. Packaging sales charges cannot be disputed on FedEx Billing Online . Please call 800.622.1147 if you have questions regarding these charges.
 
Electronic Export Information (EEI) charges are also indicated in the Type column. Click on the transaction ID to an EEI item for more details regarding the specific charges included in your invoice.
 
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Disputing FedEx Express® Charges and FedEx Ground® Charges
If you have questions about an invoice or specific shipment and feel the need to dispute it prior to payment, you can click the Dispute button and enter the reasons for your dispute.
 
To dispute an entire invoice, click on the Invoice Number from the Account Summary screen. Once on the Invoice Detail screen, click on the 'Dispute Invoice' button. Individual shipments and related charges can be disputed from the Shipment Detail screens.
 
Dispute Requests
When "Dispute" is selected, you will be asked to select a reason for the dispute and depending on the dispute type, you may be prompted to provide other information regarding your request. Once submitted your request will be researched and a response will be provided within 72 business hours.
 
Disputed invoices and their status can be checked at any time by clicking on the "In Dispute" tab on the Account Summary screen. Or, you can view the Dispute History from the Invoice History screen.
 
This function is not available if you are on EDI billing.

 
 
 
Dispute Requests
When "Research" is selected, you will be asked to select a reason for the research (dispute), and you will also be prompted to provide a detailed description regarding your request. Once submitted, your request will be researched and an email response will be provided.
 
This function is not available if you are on EDI billing.

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Search and Downloads
Get help with:
Using Quick Search
Using Search
Search Results Screen
Standard Download Templates
Creating a Customized Download
 
You can create reports of shipments, invoices, etc. which can be displayed online. Click on the "Search/Download" tab at the top of any page within FedEx Billing Online, and select the New Search or Download option. Two important sections on this page give you the power to search and download information you need.
 
Using Quick Search
Use the Quick Search feature if you know the specific item you need to find such as invoice number, tracking id, reference number, etc. Enter the information and click the "Quick Search" button. Your results will be displayed online,and made available to you to download.
 
Using Search
Use the Search feature on the screen to create customized reports that can be printed or downloaded for your use. You can search by account, date range, type of shipment and various other shipment details. Your results will be displayed online, and made available to you to download. You can also save your report type as a Saved Search, allowing you to quickly launch a similar report from the Saved Search section. To save your search, click on the "Save Search" checkbox and enter a name for your search. Saved searches are available from the New Search or Download screen as well as the Saved Searches section on the Search and Download Settings screen of FedEx Billing Online.
 
Search Results Screen
Depending on the type of report results, you will have a number of options available.
 
If you need to download the search results, you can either download the screen results using a standard template or select a customized template to customize your download. Once you select a template, you will be prompted to enter a name for your download. Once your download is complete, the file will be available in the Download Center. To view your Download Center, simply select the "Search/Download" tab and the Download Center option at the top of the screen in the FedEx Billing Online navigation bar.
 
Standard Download Templates
There are standard download templates for FedEx Express® and FedEx Ground® for your use: Detailed Report Template, and Brief Report Template. The Detailed Report Template (Express & Ground - Flat File Tool) is the correct template for use with the FedEx Flat File Reporting Tool.
 
 
Creating a Custom Download
To create your own customized download, you will first need to create a new template. Select the 'Create template' option from the Search and Download Settings screen. You will then be prompted to name your template, and select a report type.
 
You will then have the option to pick which fields you would like to include in your download file. Required fields are denoted by the asterisk. These fields must be added to your download based on the type of report being requested. Required fields will automatically be added when selecting a non-required field from the corresponding field group.
 
The list of available fields appears in the left hand column organized in groups. You have the option to select the entire group, which includes all of the fields for the group, or select individual fields from the list provided. To add a field or group, highlight the field name and click on the "Add >>" button. Your fields will be added to the second column. You can adjust which order the fields appear in by selecting the field and clicking on the up or down buttons.
 
Once you are satisfied that the download is formatted appropriately, click on the Save and Create Download button to request the file. Your template will automatically be saved, and you will be taken to the New Search or Download screen to create a download file. Or, simply click the Save Template button.
 
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Saved Searches
On the Search and Download Settings screen you can access all of your Saved Searches. Saved Searches for your account can be edited or deleted. Up to 15 favorite searches may be stored for your account.
 
To launch a report from a Saved Search, click on the Saved Search name. You will be taken to the Search screen with all fields pre-populated. Click on the Search button to search and create your report.
 
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Downloading Files

You can create download files by using New Search or Download, or Saved Searches. You will have the option to either download the screen results using a standard template or create a customized download file using a customized template.
 
If you desire information in specific order, create a customized download file, and you will have the option to name it and later collect it from the Download Center. To download a file from the Download Center, right click on the file name and select "Save Target As" (Internet Explorer) or "Save Link As" (Netscape Communicator). Then, select the Save option presented to you by your browser.
 
The invoice download process can be made more efficient by signing up for Automatic Downloads. Click on the Automatic Download option on the Search and Download Settings screen and you will be prompted to select a template and file type. Download files will automatically be created as soon as the invoice is available on FedEx Billing Online.
 
 
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Preferences and Administration
Get help with:
Activate FedEx Accounts
Edit Store ID
Manage and Invite Other Users
Change Administrator
Manage User Settings
 
Administrative functions under the My Options tab include adding accounts, editing Store ID labels, changing/adding/deleting secondary users, and updating the company address information.
 
Administration information is secure and is maintained by the FedEx Billing Online administrator. Secondary (or invited) users are only allowed to enroll in email notifications, update personal information, and change their passwords.
 

Activate FedEx Accounts
From the Manage Account Settings screen, you can add new Bill To (primary or parent) accounts to FedEx Billing Online. You may switch between primary accounts on the Accounts Summary screen. Your selected primary account will drive all activity and administration within FedEx Billing Online.
 
To close an account with FedEx, please contact FedEx Customer Service.

Edit Store ID
You can add a store or location name to each account number to help identify the accounts and bills for that store or location. Click on the My Options tab and select Manage Account Settings. Just select the account number and enter the store or location name, and click “Update Store ID”.
 
Manage and Invite Other Users
To add or delete users from FedEx Billing Online, click on the My Options tab and select the Manage Users option.
 
When you add users, they receive an email inviting them to use FedEx Billing Online. If your invited user doesn't already have a fedex.com username and password, they will be asked to go through a short registration process in order to create one. You control what features your users will have access to. You can authorize other users to (1) review and dispute invoices, or (2) only view invoices online, with no disputing privileges.
 
Change Administrator
If you ever want to identify someone else to be responsible for your account, use this area to designate a new FedEx Billing Online administrator.
 
Manage User Settings
This section allows you to customize your settings and save them.
 
 
 
  • Optional emails
    For invited users, FedEx Billing Online can send out emails to notify you of many different situations. Check the box next to the email description to indicate that you would like to receive these messages. Note that the FedEx Billing Online administrator will automatically receive these emails.
 
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