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FedEx® Billing Online
Quick Help
FedEx Billing Online is an internet-based invoicing solution that allows FedEx Express and FedEx Ground customers to easily review, manage, and pay FedEx invoices online. It offers a highly secure, easy-to-use, convenient system to manage invoice-related tasks by eliminating excess paperwork and improving productivity.
 
 
Click on any of the following key activity areas to learn more about FedEx Billing Online Plus:
Registration 
Account Summary
All Open Invoices
Past Due Invoices
Paid/Closed Invoices
In Dispute Invoices
FedEx Express Invoice Detail
FedEx Express Tracking ID Detail
FedEx Ground Invoice Detail
FedEx Ground Tracking ID Detail
Promotion Code
FedEx Other Charges
Using the Payment Cart
Disputing Invoices
Search Downloads and Rules
Saved Searches
Downloading Files
Preferences and Administration 
Frequently Asked Questions
Or you can see how easy it is to pay invoices online by watching this interactive FedEx Billing Online Demo (Flash plugin required).
 


Registration
To register for FedEx Billing Online, go to the login page by selecting View/Pay Bills under the Manage tab on fedex.com. If you already have a fedex.com username and password (used for FedEx Ship Manager®, My FedEx, etc.), enter it, click "Login", and verify your account information. If you are new to fedex.com, register first by clicking on the "Register Now" link on the login page.
 
The first user to register an account for FedEx Billing Online is by default the billing online administrator. A new administrator can be designated at any time following the completion of registration and receipt of password. Please provide all requested company and contact information, and if necessary, two recent FedEx invoice numbers issued within the last 60 days. (If you do not have two recent invoice numbers, please contact FedEx customer support for account verification over the phone.)
 
Once the registration process is complete, the account administrator may register as many users as required to appropriately manage the invoice review, approval and payment process. All users registered by the account administrator will receive notification via email inviting them to access and use FedEx Billing Online.
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Account Summary
Get help with:
Account Summary Overview
Icons and graphics
Customizing Views
Viewing Invoice Detail
Viewing Invoice History
Message Center
Paying Invoices
Approve and Notifying Other Users
Printer Friendly Pages
 
Account Summary Overview
The Account Summary screen provides a complete overview of recent activity on your account, including an up-to- date balance and list of all open and past due invoices. You can also select invoices from this screen for payment or notification to other users.
 
At the top of this page you will see your primary account number and totals for charges, payments, adjustments, balance due, and any past due charges you have accrued. If you have multiple Bill To (primary or parent) accounts in FedEx Billing Online, then you can switch between them by using the provided drop-down. The selected primary account will drive all activity and administration within FedEx Billing Online. The table on this page shows more detail - including invoice numbers and invoice dates, and status so that you can review invoice information quickly and conveniently. This is a listing of all open invoices with their corresponding balances. You will also see invoices that are past due, in dispute, or have been submitted for payment. And, you can click on the PDF icon to view, print, or save the PDF formatted copy of your invoice.
 
You can also view invoices by status. Just click on the corresponding tab to view All Open Invoices, Past Due Invoices, Paid/Closed Invoices, or Invoices that are In Dispute.
 
Note that when you leave the Account Summary screen to go to other screens in FedEx Billing Online, your web browser’s “Back” button will always take you back to this screen.

Icons and Graphics
Payment is pending for this item
A shipment of this item is currently in the payment cart
A shipment level payment is pending for this item
 
Dispute is pending for this item
Invoice payment statuses are designated by an icon in the left hand column. The pending payment icon represents that a payment has been made for this invoice and it is currently in progress. The pending dispute icon represents that a dispute is in progress for this invoice. It is not recommended to pay an invoice with a pending dispute icon until the dispute has been processed, as a credit may be applied to the invoice. Once the invoice status has been moved from In Dispute to either Open, Past Due, or Closed, the pending dispute icon will be removed and Open or Past Due invoices can be paid.
 
Invoices with a shipment in cart icon showing currently have one or more shipments, miscellaneous items, or packaging sale items placed in the payment cart. To pay at the invoice level, you must first remove the associated shipments or items from the payment cart.
 
Invoices with a shipment payment pending icon showing currently have one or more shipments, miscellaneous items, or packaging sale items that have a scheduled or submitted payment applied. To pay the remaining items on the invoice, click on the invoice number and select the FedEx Express or FedEx Ground items that remain open.
 
Customizing Views
This page is easily customized if you want to see the information in a particular manner. For example, to show your invoices by date, simply click the arrow next to the name of the field that you would like to sort. The table will automatically rearrange to show invoices sorted by your selected field.
A snapshot of your account balance is available at the bottom of the Account Summary screen. Open invoices are grouped into the following time ranges:
  • 0 - 15 days
  • 16 - 30 days
  • 31 - 60 days
  • 61 - 90 days
  • More than 90 days
 
If there are open invoices in any of the time ranges, the total amount of those invoices will appear under the heading. Click on the heading to see the details of the invoices that make up the total.
 
Viewing Invoice Detail
If you need to review detail information on a particular invoice, click on the invoice number in the table. All invoice detail will appear on the screen - including tracking numbers, reference codes, status, and balance. As with the Summary page, you can sort details of each invoice. Clicking a tracking number provides the tracking information for each individual shipment.
 
Viewing Invoice History
In the Invoice list, click on the status in the Invoice Status column to view all payment instructions, disputes and adjustment activity on the invoice.
 
Message Center
FedEx periodically needs to send you important messages about your account and promotions. The number of new messages you have is indicated in the Messages section on the Account Summary screen. You can read your new messages by clicking the messages link or by clicking the Message Center tab at the top of the page.
Once in the Message Center, you will see a list of any messages you have been sent. Clicking on a message subject link will open a new screen that shows the message details. Messages can be deleted from either the Message Center screen or the Message Detail screen.
 
Paying Invoices from the Account Summary Screen
The Account Summary screen allows you to pay any or all of your open invoices. Simply click on the checkbox to the left of each invoice number and click the Pay Selected button. This will automatically add your selected invoices to the FedEx Billing Online payment cart. Once you are taken to the payment cart screen you will have the opportunity to review your selections, make any changes, add more items, or complete your payment by checking out.
 
Approve and Notifying Other Users
The Account Summary screen allows you to select one or more invoices and send a approve/notification to other users that the invoices are available to pay. Simply click on the checkbox to the left of each invoice number and click the Approve/Notify button. This will allow you to choose which of your additional users to send a notification to, and enter specific comment text that will be included in your email notification. You can approve or send approval request through this feature to other listed users.
 
Printer Friendly Pages
All views have a print feature, which allows you to print your chosen view directly to your printer - in a print- friendly format for easy reference and filing.
 
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All Open Invoices
This tab gives you an easy to view summary of all open invoices for your account. Just as the Account Summary screen allows you to pay or click on invoices for more detail, the All Open Invoices view allows you to pay any or all of the invoices by selecting the checkbox to the left of the invoice number. If you need additional detail information for an invoice, click on the invoice number to view the invoice detail.
 
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Past Due Invoices
This tab gives you an easy to view summary of all past due invoices for your account. To quickly pay these invoices from this screen, simply click on the checkboxes to the left-hand side of the invoice number and click on the Pay button. These invoices will be added to your payment cart and you will be taken to the payment cart review screen, allowing you to complete your payment. If you need additional detail information before paying for an invoice, click on the invoice number to view the invoice detail.
 
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Paid/Closed Invoices
This tab gives you an easy to view summary of all closed invoices for your account from the last 180 days. To view detail information regarding these invoices, simply click on the invoice number to be taken to the Invoice Detail screen. From the Invoice Detail screen, you can click on the View Invoice History link to view all information regarding payments, disputes, and credits for this invoice.
 
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In Dispute Invoices
This tab gives you an easy to view summary of all invoices that are in dispute. From this screen you can quickly see the disputed amount and date of the invoice level dispute. To view more information regarding this invoice, simply click on the invoice number to be taken to the Invoice Detail screen. From the Invoice Detail screen, you can click on the View Invoice History link to view all information regarding payments, disputes, and credits for this invoice.
 
Note that Duty/Tax disputed items will not display in this section.
 
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FedEx Express Invoice Detail
Get help with:
FedEx Express Invoice Detail Overview
Duty/Tax Invoices
Paying FedEx Express Shipments
Disputing FedEx Express Shipments
Icons and graphics
 
FedEx Express Invoice Detail Overview
The FedEx Billing Online Invoice Detail screen uses a similar format as the original printed invoice to present an easy to view summary of all invoice information. You can pay, dispute, download, or send a notification on the entire invoice from this screen. At the top of this screen, you will see the invoice summary information, including the balance due, payment due date, total FedEx Express charges, total FedEx Ground charges, and total Other Charges due for this invoice. On the left hand side of the summary there is a link to the Invoice History screen. This screen contains all information regarding payments, disputes and adjustments made on the invoice.
 
To navigate to other invoices, use the drop down menu at the top left of the screen containing the invoice number. This drop down will contain all of the invoices related to the screen you were previously viewing. For instance, if you were previously viewing the Account Summary screen, this drop down menu would contain all open, past due, or in dispute invoices. Or, if you were previously viewing the closed tab, the drop down menu would only contain the closed invoices.
 
From this screen, you can see a detailed list of the shipment summary for your FedEx Express shipments. Each individual shipment is listed in the table along with the tracking ID, ship date, associated account number, reference, pay type, meter number, status, original charges and balance due. To view detailed tracking ID information, click on the tracking ID number. You will be taken to the Tracking ID Detail page giving you detailed information. And you can click on the value in the Product Group column to see additional details of “grouped” shipments (i.e. FedEx Express Multiweight® (MWT), FedEx International Priority DirectDistribution® (IPD), FedEx International Priority DirectDistribution® Freight (IDF), etc.).
 
You can print a copy of the original invoice by clicking the link "View/Print PDF" near the top of the Invoice Detail screen. Adobe Acrobat Reader will open a copy of your original invoice in PDF format. You can then print it by selecting Print from the File menu.
NOTE: To view the invoice in PDF format, you need the free Adobe Acrobat Reader to be installed on your computer. To install, click on the Adobe Acrobat icon below, and follow the instructions on how to download the version that's right for your computer.

Get Adobe Acrobat Reader

Any adjustments or payments made to the invoice can be viewed by clicking the "View Invoice History" link. The activity summary includes payment activity, dispute history, adjustment history, an updated balance due and can also be printed.
 
Duty/Tax Invoices
Duty/tax charges are displayed on duty/tax invoices separate from your shipping invoices. Duty/tax invoices are displayed alongside shipping invoices on the Account Summary screen. The supporting documentation as well as a printout of the invoice will be sent in hard-copy format to your account bill-to address. You can pay for duty/tax invoices on FedEx Billing Online just as you pay for shipping invoices.
 
Paying FedEx Express Shipments
If you only need to pay individual tracking IDs, simply click on the corresponding checkboxes in the left-hand column of the shipment table and then click the Pay button. This will add only the tracking IDs that you have selected to the payment cart.
 
Disputing FedEx Express Shipments
If you only need to dispute an individual tracking ID, simply click on the tracking ID link to go to the Tracking ID Detail screen. This screen will allow you to dispute the shipment.
 
Icons and graphics
Payment is pending for this item
A shipment of this item is currently in the payment cart
A shipment level payment is pending for this item
 
Dispute is pending for this item
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FedEx Express Tracking ID Detail
This screen gives detailed information regarding your shipment. All available information regarding the shipment is presented on this page, with the exception of the detailed tracking information. To access this information, use the Track feature on fedex.com.
 
Charges for each shipment are presented in an easy to read format. These charges may include: fuel surcharges, discounts, transportation charges and other special charges such as dangerous goods, Saturday delivery, etc.
 
To pay the individual tracking ID, click on the pay button at the bottom of the screen. If you believe that there has been an error made in rating this shipment or if the shipment was not delivered in a timely manner, click on the Dispute button to begin the dispute request process.
 
Clicking the Signature Proof-of-Delivery link will open a new window containing the recipient's signature if available. If no signature is available, you will be given a message indicating that no signature is available.
 
In addition to these features, you can update your FedEx Express Tracking ID reference information by clicking on the Edit link in the Updated Reference section. A pop-up window will appear allowing you to update the reference information for either the individual tracking ID or you can choose to update all of the FedEx Express shipments for only that particular invoice with the value that you choose.
 
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FedEx Ground Invoice Detail
Get Help With:
FedEx Ground Invoice Detail Overview
Paying FedEx Ground Charges
Disputing FedEx Ground Charges
FedEx Ground Multiweight® Summary
FedEx Ground Miscellaneous Charges

FedEx Ground Invoice Detail Overview
The FedEx Billing Online Invoice Detail screen uses a similar format as the original printed invoice to present an easy to view summary of all invoice information. You can pay, dispute, download, or send a notification on the entire invoice from this screen. At the top of this screen, you will see the invoice summary information, including the balance due, payment due date, total FedEx Express charges, total FedEx Ground charges, and total Other Charges due for this invoice. On the left hand side of the summary there is a link to the Invoice History screen. This screen contains all information regarding payments, disputes and adjustments made on the invoice.
 
To navigate to other invoices, use the drop down menu at the top left of the screen containing the invoice number. This drop down will contain all of the invoices related to the screen you were previously viewing. For instance, if you were previously viewing the Account Summary screen, this drop down menu would contain all open, past due, or in dispute invoices. Or, if you were previously viewing the closed tab, the drop down menu would only contain the closed invoices.
 
From this screen, you can view the summary of your FedEx Ground shipments at a service type level. Each individual shipment is listed in the table along with the tracking ID, ship date, associated account number, reference, pay type, meter number, status, original charges and balance due. To view detailed tracking ID information, click on the tracking ID number. You will be taken to the Tracking ID Detail page giving you detailed information. And you can click on the value in the Product Group column to see additional details of “grouped” shipments (i.e. FedEx Ground Multiweight® (MWT).
 
You can print a copy of the original invoice by clicking the link "View/Print PDF" near the top of the Invoice Detail screen. Adobe Acrobat Reader will open a copy of your original invoice in PDF format. You can then print it by selecting Print from the File menu.
 
Paying FedEx Ground Charges
From this screen you can also pay for individual FedEx Ground charges by selecting the FedEx Ground Tracking IDs and clicking on the Pay button. This will add these items to your payment cart.
 
Disputing FedEx Ground Charges
If you need to dispute an individual FedEx Ground shipment, click on the FedEx Ground Tracking ID number to be taken to the Tracking ID detail screen. From this screen, click on the Dispute button at the bottom of the screen to begin your dispute request.
 
 
FedEx Ground Multiweight® Summary
On this screen, multiweight shipment bundles are indicated with the Product Group value MWT. To receive further details for each bundle, click on the MWT link. Details regarding these shipments are provided, including the number of packages per bundle, origin zip code, destination zip code, shipment weight, multiweight, and net charge. You will then be taken to the Multiweight detail screen by clicking the associated tracking ID for the bundle. The Multiweight detail screen provides an accurate breakdown of all charges associated with the bundled shipment. You can also pay or dispute at the Multiweight detail level.
 
FedEx Ground Miscellaneous Charges
This screen presents links to the lists of all miscellaneous charges, such as Residential Surcharges and Weekly Pickup Charges. In addition, a link to view address correction detail information is also provided.
 
If you feel that a charge has been billed in error, this screen also allows you to dispute individual miscellaneous charges by clicking on the dispute link on the right hand side of each line item.

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FedEx Ground Tracking ID Detail
On this screen all of the detailed information for the FedEx Ground Tracking ID is presented in an organized format. Information presented on this screen includes: recipient information, shipper details, transportation charges, customer reference information, and tracking ID specific messages.
 
To pay the individual tracking ID, click on the pay button at the bottom of the screen. If you believe that there has been an error in rating this shipment or if the shipment was not delivered in a timely manner, click on the Dispute button to begin the dispute request process.
 
Clicking the Signature Proof-of-Delivery link will open a new window containing the recipient's signature if available. If no signature is available, you will be given a message indicating that no signature is available.
 
From this screen you can update your customer provided FedEx Ground Tracking ID reference information by clicking on the Edit link in the Updated Reference section. A pop-up window will appear allowing you to update the reference information for either the individual tracking ID or you can choose to update all of the FedEx Ground shipments for only that particular invoice with the value that you choose.
 
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Promotion Code
FedEx periodically offers promotions in the form of discounts which can be used on invoice payments. If you are selected to receive a promotion, you will be sent a promotion code which you can enter on the Tracking ID Detail screen before paying. Make sure that the details of the promotion match the details of the shipment, or it cannot be applied. Once the promotion discount is applied, you can view the changes made to your balance on the following screens:
  • Account Summary
  • Invoice Detail
  • Tracking ID Detail
  • Invoice History
 
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FedEx Other Charges
These items on the invoice provide access to details on FedEx Other Charges, such as packaging purchased at a FedEx World Service Center. These items are indicated in the Type column.
 
Each packaging purchase made at a World Service Center is identified by a transaction ID number and click on this for a list all items purchased within that transaction. Packaging sales charges cannot be disputed on FedEx Billing Online Plus. Please call 800.622.1147 if you have questions regarding these charges.
 
Electronic Export Information (EEI) charges are also indicated in the Type column. Click on the transaction ID to an EEI item for more details regarding the specific charges included in your invoice.
 
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Using the Payment Cart
Get Help With:
Paying an Invoice or Individual Shipment
Viewing the Cart
Paying by Check
Payment Confirmation

 
With FedEx Billing Online, you are in control of how you pay, when you pay, and what you pay. There are three methods of payment currently available with FedEx Billing Online - electronic payment, credit card or paper check. You can schedule payments of FedEx invoices from your bank account via Electronic Funds Transfer (EFT) or credit card or print a payment summary form and mail your payment to FedEx. Banking or credit card information needed to perform an EFT or credit card payment can be entered by accessing the My Options tab within FedEx Billing Online.
 
Paying an Invoice or Individual Shipment
Invoices that are open for payment are available from the Account Summary screen, under the All Open or Past Due tabs. The invoices are displayed in a list, and you can choose all invoices to pay by clicking the checkbox at the top of the table, or selecting individual invoices or shipments. Choose as many invoices or shipments as you like and click "Pay". You will see a summary of all the items selected for payment. Click "Add Items" to continue to select more invoices or shipments for payment until you ready to checkout.
 
Viewing the Cart
To easily view your payment cart items from any screen with FedEx Invoice Online, click on the View Cart link in the top right hand corner to see the invoices that you have selected for payment. For payment using Electronic Funds Transfer from your bank account, you will need to schedule the date that you want the payment to be sent from your bank account using the drop-down box. An Electronic Funds Transfer payment can be scheduled up to 15 days from the actual date the payment request is made and submitted. Payments using a credit card payment profile will be submitted on the current date.
 
Paying by Check
If you choose to pay by check, you will need to enter the check number. Once completed, click "Continue" to complete the payment process and see the confirmation screen that indicates your payment request has been submitted. You will then need to print your Payment Summary form by clicking the "Generate Payment Summary Form" link.
 
When sending your Payment Summary to FedEx with your payment, be sure to send the complete summary and do not detach any part of the summary from the original printout. You will be notified via email if FedEx has not received the payment within 10 days.
 
Payment Confirmation
When a payment request is submitted, you will receive a reference number which identifies a specific payment. The status of your payment will be updated automatically and indicated on the Payment Confirmation page. Pending payment invoices will be indicated by the payment pending icon on the left-hand side of the table.
 
You always have the option to change the status of a pending payment. A payment can be cancelled any time from the date the payment request is submitted until the scheduled payment date. Simply click the link in the payment status column on the Account Summary screen to edit your scheduled payment.

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Dispute Requests
When "Dispute" is selected, you will be asked to select a reason for the dispute and depending on the dispute type, you may be prompted to provide other information regarding your request. Once submitted your request will be researched and a response will be provided within 72 business hours.
 
Disputed invoices and their status can be checked at any time by clicking on the "In Dispute" tab on the Account Summary screen. Or, you can view the Dispute History from the Invoice History screen.
 
 
Dispute Requests
When "Research" is selected, you will be asked to select a reason for the research (dispute), and you will also be prompted to provide a detailed description regarding your request. Once submitted, your request will be researched and an email response will be provided.

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Search Downloads and Rules
Get help with:
Using Quick Search
Using Search
Search Results Screen
Standard Download Templates
Creating a Customized Download
Automatic Downloads/Rules
Manage Rules
 
You can create reports of shipments, invoices, payments, rules etc. which can be displayed online. Click on the "Search/Download/Rules" tab at the top of any page within FedEx Billing Online, and select the New Search or Download option. Two important sections on this page give you the power to search and download information you need.
 
Using Quick Search
Use the Quick Search feature if you know the specific item you need to find such as invoice number, tracking id, reference number, etc. Enter the information and click the "Quick Search" button. Your results will be displayed online,and made available to you to download.
 
Using Search
Use the Search feature on the screen to create customized reports that can be printed or downloaded for your use. You can search by account, date range, type of shipment and various other shipment details. Your results will be displayed online, and made available to you to download. You can also save your report type as a Saved Search, allowing you to quickly launch a similar report from the Saved Search section. To save your search, click on the "Save Search" checkbox and enter a name for your search. Saved searches are available from the New Search or Download screen as well as the Saved Searches section on the Search and Download Settings screen of FedEx Billing Online.
 
Search Results Screen
Depending on the type of report results, you will have a number of options available. For invoice or tracking ID results, you can select to pay available items by clicking to the checkbox next to the invoice number or tracking id and then clicking the "Pay" button.
 
If you need to download the search results, you can either download the screen results using a standard template or select a customized template to customize your download. Once you select a template, you will be prompted to enter a name for your download. Once your download is complete, the file will be available in the Download Center. To view your Download Center, simply select the "Search/Download" tab and the Download Center option at the top of the screen in the FedEx Billing Online navigation bar.
 
Standard Download Templates
There are several standard download templates for FedEx Express and FedEx Ground for your use: Standard Template, Detailed Report Template, Brief Report Template, Payment Template, and Dispute Template. The Standard Template (Flat File Tool) is the correct template for use with the FedEx Flat File Reporting Tool.
 
Creating a Custom Download
To create your own customized download, you will first need to create a new template. Select the 'Create template' option from the Search and Download Settings screen. You will then be prompted to name your template, and select a report type.
 
You will then have the option to pick which fields you would like to include in your download file. Required fields are denoted by the asterisk. These fields must be added to your download based on the type of report being requested. Required fields will automatically be added when selecting a non-required field from the corresponding field group.
 
The list of available fields appears in the left hand column organized in groups. You have the option to select the entire group, which includes all of the fields for the group, or select individual fields from the list provided. To add a field or group, highlight the field name and click on the "Add >>" button. Your fields will be added to the second column. You can adjust which order the fields appear in by selecting the field and clicking on the up or down buttons.
 
Once you are satisfied that the download is formatted appropriately, click on the Save and Create Download button to request the file. Your template will automatically be saved, and you will be taken to the New Search or Download screen to create a download file. Or, simply click the Save Template button.
 
Automatic Download/Rules Settings
On the Search/Download/Rules Settings screen you can select auto download and auto rules settings. If you have turned off the rules feature by deactivating from the “My options” -> “Manage my account settings”, you will only see the auto download settings here. However if the Rules is turned on then both auto download and auto rules setting will be visible here. Auto rules can only be used if auto download is selected. Auto Rules is only applicable to Ground and Express invoices. You can select your download templates and format here. If you choose both auto download and auto rule, you have the option to select “view results only”, ”download results only” and both “view and download results”. If you elect download, the rules result will be placed in the Download Center.
 
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Manage Rules
Get help with:
Creating Rules
Updating Deleting and Managing Rules
Running Rules
 
Rules provide a way to create a shipment data record containing fields populated with a cost center/code, making cost allocation much more efficient. Once a rule is run and the shipment fields updated, the information can be viewed online or downloaded for further use.
  • Enabled auto rules will be run against any new invoices.
  • All rules can be run manually at any time by clicking the 'Run rules now' button.
  • Auto rule enablement and order are updated by clicking the Update Auto rules/order button.
  • If you do not run a Rule for 180 days, the unused Rule will be deleted.
 
Creating Rules
Click on the Search/Download/Rules tab from the main page, and select Manage Rules. Click on the “create rules” to create a new rule. In the next screen, enter the rule name and description. The Rule name should be unique and mandatory with maximum 32 character field. While the description field is optional but recommended. Click on continue to add rule conditions. From the drop down lists select a field and the criteria. Enter a value to be tested. For example it will say “Condition 1: When Store-ID is equal to a value of 121”. The condition can be edited or removed. When finished adding conditions click continue to go to “define action” section. Select an action from the available drop down list. Each action item will ask you to enter appropriate value. Once done, click “add action and continue”. From here you can save and add another rule, or cancel the newly created rule or save and go the manage rules page.
 
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Updating Deleting and Managing Rules
In the manage rules section all the previously created rules will be listed. You can update the number of rules per page to view, on the “Results per page” top right corner. The navigation buttons will get you different pages. For quick access to a particular rule, select the desired rule from the drop down list on the left top corner called “Go to rule”. In this manage rules section, the rules can be turned on or off by clicking on the yes/no in the Auto rule column. You can enter the order in which the rules will run (both auto and manual whichever is applicable) in the third column called “Order”. Clicking on the rule name will get to view (only) details of the rule. Description of the rules will also be listed. The last column helps you to edit copy or delete any rule. To edit or delete a rule select the desired one and click “Edit” or “Remove” link. Remember you can remove, edit or copy one rule at a time. Click copy rule, to copy an existing rule to a new one. Sorting of the rules can be done by clicking either of the following header – “Auto Rule”, “Order”, ”Rule Name”, “Rule Description”. To save any change on the manage rule screen, click “Update Auto rule/order” before exiting.
 
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Running Rules
Select the check box for a rule and click “Run Rules now” to run the rule. The run rule criteria will be displayed at the bottom. The user need to fill up the criteria like whether to overwrite existing values, which invoice to choose and file type. File type can be XML, TXT, CSV and XSL. You must name the rule result. You can view the result or download the result in the download center. To download the rules result from the download center click on the name of the download file. To view the rule results click on the "view" link on "Rules Results" column. This will land you to Rules Results screen which will have both the summary and the details of the results.
 
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Saved Searches
On the Search/Download/Rules Settings screen you can access all of your Saved Searches. Saved Searches for your account can be edited or deleted. Up to 15 favorite searches may be stored for your account.
 
To launch a report from a Saved Search, click on the Saved Search name. You will be taken to the Search screen with all fields pre-populated. Click on the Search button to search and create your report.
 
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Downloading Files

You can create download files by using New Search or Download, or Saved Searches. You will have the option to either download the screen results using a standard template or create a customized download file using a customized template.
 
If you desire information in specific order, create a customized download file, and you will have the option to name it and later collect it from the Download Center. The name of the file is mandatory but can be anything which will help you identify the file; for example ExpFile110102011. To download a file from the Download Center, right click on the file name and select "Save Target As" or "Save Link As" depending on your browser. Then, select the Save option presented to you by your browser.
 
The invoice download process can be made more efficient by signing up for Automatic Downloads. Click on the Automatic Download option on the Search and Download Settings screen and you will be prompted to select a template and file type. Download files will automatically be created as soon as the invoice is available on FedEx Billing Online. You will receive an email notification when your invoice and download are ready in the download center.
 
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Preferences and Administration
Get help with:
Manage Automatic Payment Scheduling
Updating or Enrolling for EFT or Credit Card Payment Profiles
Activate or Deactivate FedEx Accounts
Activate or Deactivate Approval and Rules Features
Edit Store ID
Change Your Billing Medium to Paper
Manage and Invite Other Users
Change Administrator
Manage User Settings
 
Administrative functions under the My Options tab include adding and deleting accounts, canceling FedEx Billing Online enrollment, updating application settings, editing Store ID labels, updating payment information, changing/adding/deleting secondary users, and updating the company address information.
 
Administration information is secure and is maintained by the FedEx Billing Online administrator. Secondary (or invited) users are only allowed to enroll in email notifications, update personal information, and change their passwords.
 
Manage Automatic Payment Scheduling
Clicking the Enroll in Autopay button on the Manage Payment Preferences screen, and selecting the "Automatically Schedule Payment of Invoices" radio button will schedule your new FedEx invoices for payment via Electronic Funds Transfer (EFT) or credit card without needing to manually select them. To set up the automatically scheduled payments, you will have to enter three pieces of information.
  • The number of days from invoice issue date for payments to be processed:
    This drop-down list allows you to select when the payment will be processed in relation to the invoice issue date. You can select a processing date for payment from the invoice issue date all the way up to 15 days past the invoice issue date.
  • The maximum invoice amount:
    This is the threshold for automatic payment scheduling to activate. When you enter a threshold amount, all invoices that total less than the amount entered will be automatically scheduled for payment. Invoices with totals greater than the amount entered will not be automatically scheduled for payment. This allows you to better monitor invoices with unexpectedly large totals. For example, if you set the maximum invoice amount to be $500, an invoice for $450 will be automatically scheduled and an invoice for $750 will still need to be manually scheduled for payment. Setting the amount higher than all anticipated invoice totals will effectively automatically schedule all of your invoices.
  • The automatic payment Electronic Funds Transfer (EFT) or credit card payment profile:
    This is the EFT account or credit card from which the automatically scheduled payments will be drawn. If you have multiple EFT accounts or credit cards entered, all will be displayed.
 
Please note that any changes you make to the automatic payment settings (including switching back to all manual payments) will not affect any payments already scheduled. To make changes or cancel a payment already scheduled, click on the payment status indicator on the Account Summary screen to view the payment details and make any desired adjustments.
 
Updating or Enrolling for Electronic Funds Transfer (EFT) or Credit Card Payment Profiles
From Manage Payment Preferences, you can update, delete or add the Electronic Funds Transfer or credit card payment profiles you want to use for quick online payment. Only the administrator has the ability to edit banking or credit card information.
 
You can store up to 10 EFT accounts and up to 5 credit cards in your payment profiles. To add a new payment profile, click on the Add payment profile button. You will be prompted to enter the EFT or Credit Card information. Your bank routing and bank account number are available at the bottom of one of your bank checks or deposit slips. If you have trouble identifying your bank routing number or bank account number, please contact your financial institution for assistance. For credit card payment profiles, you will be required to enter your Card Identification Number as well as the credit card number.
 
To update a payment profile, click on the Edit option to the right of the Profile name. To delete a payment profile, click on the Remove option to the right of the Profile name. If payments are currently scheduled to use the EFT account or credit card, you will not be able to delete the EFT account or credit card from your profile until the payments have processed.

Activate or Deactivate FedEx Accounts
From the Manage Account Settings screen, you can add new Bill To (primary or parent) accounts to FedEx Billing Online. After adding new primary accounts, you can add related sub (or child) accounts. You may switch between primary accounts on the Accounts Summary screen. Your selected primary account will drive all activity and administration within FedEx Billing Online.
 
If you have one or more active FedEx accounts linked to your Bill To (or primary) Account, you can add, edit, and remove these sub (or child) accounts within Manage Account Settings, as well. Accounts that are removed are only removed from FedEx Billing Online and will begin receiving paper invoices, but still remain active for company use.
 
If you want to link an account to your Bill To Account and begin receiving those invoices within FedEx Billing Online, enter the account number and the Bill To zip code for that account. Pending authorization, this account will be moved to FedEx Billing Online and will no longer receive paper invoices.
 
To close an account with FedEx, please contact FedEx Customer Service.

Activate or Deactivate Approval and Rules features
When you click the tab “My option” and choose “Manage Account Settings” you can activate or deactivate approval and rules feature by editing your account settings. If you choose to use Approval feature, you need to turn it on by clicking the check box under “Update Application Settings”. Similarly, if you choose to use rules feature, you need to turn it on by clicking the check box in the Application settings. Once you made your choice, click on the “update settings” to save the changes.
 

Edit Store ID
You can add a store or location name to each account number to help identify the accounts and bills for that store or location. Click on the My Options tab and select Manage Account Settings. Just select the account number and enter the store or location name, and click “Update Store ID”.
 
Change Your Billing Medium to Paper
If you no longer want to receive your invoices only on FedEx Billing Online and want to begin receiving a paper invoice in the mail, you can change your billing medium back to Paper. To switch your billing medium preference, click on the Change Billing Medium to Paper option.
 
Manage and Invite Other Users
To add or delete users from FedEx Billing Online, click on the My Options tab and select the Manage Users option.
 
When you add users, they receive an email inviting them to use FedEx Billing Online. If your invited user doesn't already have a fedex.com username and password, they will be asked to go through a short registration process in order to create one. You control what features your users will have access to. You can authorize other users to (1) review, pay, and dispute invoices, or (2) only view invoices online, with no payment or disputing privileges.
 
Change Administrator
If you ever want to identify someone else to be responsible for your account, use this area to designate a new FedEx Billing Online administrator.
 
Manage User Settings
This section allows you to customize your settings and save them.
  • Optional emails
    For invited users, FedEx Billing Online can send out emails to notify you of many different situations. Check the box next to the email description to indicate that you would like to receive these messages. Note that the FedEx Billing Online administrator will automatically receive these emails, including when your invoice is ready for payment, your automatic download file is ready, or there are payment updates.
 
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