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Complete Your Shipment

Help Options



Help Menu
  • Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Interactive Help Guide – Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.


Contact FedEx
Refer to FedEx Customer Support for ways to contact FedEx via email, mail, or phone.

Complete Your Shipment



Shipment Profiles
Use one of the following options to save your information to use for future shipments:
  • Select Create a Shipment Profile to store the shipment information as a Shipment Profile to use for future shipments. Enter a unique profile nickname.
  • Select Save changes to My Shipment Profiles if you used a Shipment Profile and made updates you want to save.
  • Select Save as a new profile in My Shipment Profiles if you used a Shipment Profile and want to save the information to a new profile. Enter a unique profile nickname.


Note: When you use a Shipment Profile, you may enter additional information needed for your shipment or make changes to the profile information before processing the shipment. Refer to Shipment Profiles for more information.

Print terms and conditions with Bill of Lading
Select this option to print terms and conditions with your Bill of Lading.

Prepare BOL using VICS format
Select this option to create a Voluntary Interindustry Commerce Standards (VICS) Bill of Lading.

Prepare Shipping Labels
To simplify your packaging process, you can print shipping labels that correspond to your Bill of Lading for each piece of your shipment.

Please note the number of labels needed (up to a maximum of 500) and select the position on the page you would like to start printing your labels from. Your shipping labels will be available to print along with your final Bill of Lading.

Create Bill of Lading
Click Create Bill of Lading to complete your shipment.


This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager ® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.

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