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Schedule Pickup

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  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
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Contact FedEx
Refer to FedEx Customer Support for ways to contact FedEx via email, mail, or phone.

Schedule Pickup


  1. Select this option if you do not have a regularly scheduled pickup at your location.
  2. If you entered shipper as your payment type, the pickup address will be filled out for you. You must also enter who requested the pickup and a phone number and email address for the pickup contact. If you entered consignee or third party as your payment type, enter the pickup address information.
  3. Enter or select the date of your pickup. Please note that only those days that qualify for pickup of your shipment can be selected on the calendar. If the date you need is not available, call FedEx Customer Support at 1.800.GoFedEx 1.800.463.3339 to schedule your pickup.
  4. If needed, make any changes to package detail information and fill in the Pickup special instructions field.

Use an already scheduled pickup at my location
  1. Select this option if you are a FedEx account holder who has already scheduled a previous on-call pickup request on fedex.com. Please note: FedEx Express, FedEx Ground, and FedEx Express Freight pickups must be scheduled separately.
  2. If you entered shipper as your payment type, the pickup address will be filled out for you. You must also enter who requested the pickup and a phone number and email address for the pickup contact. If you entered consignee or third party as your payment type, enter the pickup address information.
  3. Enter or select the date of your pickup. Please note that only those days that qualify for pickup of your shipment can be selected on the calendar. If the date you need is not available, call FedEx Customer Support at 1.800.GoFedEx 1.800.463.3339 to schedule your pickup.
  4. If needed, make any changes to package detail information and fill in the Pickup special instructions field.

Schedule a pickup later
To schedule a pickup after creating your Bill of Lading, select Schedule a Pickup from the Freight section of the Ship tab at fedex.com or call FedEx Customer Support at 1.800.GoFedEx 1.800.463.3339.

Managed scheduled pickups
To view, edit, cancel or print your scheduled pickups outside of FedEx Ship Manager, select Schedule a Pickup from the Ship tab at fedex.com. Refer to Schedule a Pickup for help with this feature.


This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager ® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.

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