Print   Print    Close
Freight - Service Type and Guarantees

Help Options


Help Menu
Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Interactive Help Guide – Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx
Refer to FedEx Customer Support for ways to contact FedEx via email, mail, or phone.

Service Type and Guarantees


Service Selection
Click the appropriate service selection for your shipment. You are required to select either FedEx Freight ® Priority or FedEx Freight ® Economy for each shipment.

Additionally, you may select optional money-back-guarantee-supported delivery options for your shipment. Note that additional fees and tariff limitations may apply.

Service Overview
  • FedEx Freight Priority when speed is critical to meet your supply chain needs.
  • FedEx Freight Economy for less time-sensitive shipping to meet your budget.

To add one of the money-back-guarantee-supported service options, select from the drop-down menu. Please note that additional charges apply.
  • Close of Business Delivery — delivery by 5:00 p.m. local time on our published delivery day (Upcharge amount to be applied) for both FedEx Freight Priority and FedEx Freight Economy shipments. Note: customers on the FedEx Freight 1000 Rate base qualify for the FedEx supported money-back guarantee at no charge for FedEx Freight Priority shipments.
  • A.M. Delivery — delivery by 10:30 a.m. on the standard due date (upcharge amount to be applied) Note: This service is not available to every ZIP code. You can check ZIP code availability at: http://www.freightam.com/. This service is available for both FedEx Freight Priority and FedEx Freight Economy shipments.


This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager ® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.

Close