Print   Print    Close
Freight Bill of Lading - To

Help Options

Help Menu
Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Interactive Help Guide – Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx
Refer to FedEx Customer Support for ways to contact FedEx via email, mail, or phone.


Recipient information
If you selected consignee as your payment type, the recipient’s information will be filled out for you. You are required to enter a phone number for the recipient. Additionally, you can add the recipient’s email address and a consignee ID.

If you selected shipper or third party as your payment type, use one of the following options to enter or select the recipient’s information:
  • Check the box labeled Only show contacts associated with this account to filter contacts so only the contacts associated with the selected account are displayed. Select the sender using the Company or Contact name drop-down menus. This feature must be enabled from the Customize tab of the Address Book.
  • Click Select Address from Microsoft Outlook®. This feature must be enabled in the To section on the Preferences screen.
  • Enter all required information for a new recipient.
Perform detailed address check
FedEx will automatically check the recipient address for you. If the address is missing information, a suggested address will be given, or you can choose to use the address as entered. Note — shipping to an incorrect address may result in an address correction surcharge.

This is a residential address
  • Select this option to indicate that you are shipping to a residence within the U.S. instead of a business address. A residential address is a home or private residence, even if a business is operated from the home.
  • FedEx will automatically check the residential address box if our records indicate the address is a residence. You may choose to deselect the box.
  • There is a charge for delivery to a residence. Please refer to the FedEx Service Guide at for more information on residential delivery surcharges.

Save recipient information
  • Save new recipient in address book — Saves the recipient for future use.
  • Update existing address book entry — Save updates to the recipient information in the Address Book.
Check Government List of Unacceptable Trading Partners
If you are creating an international shipment, click this option to display the Denied Party Screening Tool, which retrieves potential matches from governmental lists of countries, individuals, companies or other organizations who have had economic and trade sanctions imposed against them.

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager ® at No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.