FedEx Reporting Online Frequently Asked Questions

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FedEx Reporting Online
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Frequently Asked Questions
What is FedEx® Reporting Online?  
FedEx Reporting Online is a Web-based application that enables you to request, view and download reports concerning the business activity you have with FedEx.  FedEx Reporting Online allows you to check the status of current report requests, schedule weekly and/or monthly reports and invite other registered users to access your accounts.  All data in FedEx Reporting Online reflects shipments that have been invoiced.
 
What shipments are available in FedEx Reporting Online?
FedEx Reporting Online reports include all U.S. and International FedEx Express and FedEx Ground shipments for U.S.-based accounts.  Other operating company shipments may be available in the future.
 
How many months of reporting data can I request?
FedEx Reporting Online allows you to request 12 weeks of weekly data, 24 months of monthly data and 90 days of shipment detail data.
 
How quickly does my shipment data become available in FedEx Reporting Online reports?
Availability of data in FedEx Reporting Online is based upon the invoice date, not the ship or delivery date.  Three days after the invoice week has closed, the data will be available in FedEx Reporting Online reports.
 
Who can request reports through FedEx Reporting Online?
All customers who have an active U.S.-based shipping account with FedEx can register to use FedEx Reporting Online.  The first user to register for FedEx Reporting Online will automatically become the administrator for the account, and will be able to invite additional users to use FedEx Reporting Online.
 
What types of reports can I request?
FedEx Reporting Online enables you to request one of our standard reports.
 
What is a standard report?
Standard reports are a set of reports created by FedEx to provide you with shipment information about your packages.  These reports are intended to help you manage your business or shipments more effectively.
 
How do I schedule a report?
On any of the standard report request screens, you have the option to either run a one-time report or schedule your reports to run either weekly or monthly.
 
How do I check the status of my report requests?
You can check the status of your report requests through the Report Status page in FedEx Reporting Online.  Once your report is ready for download, the Report Status page will display a status of Complete.  If you choose to receive e-mail status notifications from your e-mail preferences in FedEx Reporting Online, an e-mail will be sent to you informing you that your report is ready for download or viewing.
 
Can other employees at my company request reports on my account(s)?
You can invite other employees within your company to share your accounts for reporting purposes.  FedEx Reporting Online provides administrative functionality that allows the administrator to invite other users to share accounts.  The administrator is the only authorized person who can invite other users.
 
What is an invited user?
An invited user is a registered user of FedEx Reporting Online that is invited to share and run reports on the accounts of another registered user.
 
How do I use a Microsoft® Excel PivotTable?
Please refer to the Microsoft® Excel Help file    “ PivotTable reports 101”.
 
Can I import downloaded detailed files into a database?
Detailed reports are provided in the Comma Separated Values (CSV) format only.  This file format can be opened as a Microsoft® Excel file by changing the “Files of type:” prompt in the “Open File” dialogue box to text.  CSV files can be imported quickly into other database programs.  Please refer to the Microsoft® Help file “ Importing, exporting and linking” for help with importing CSV report files into Microsoft® Access.
 
Can I create groups of accounts to use in my reports?
A registered user with multiple accounts can group those accounts and save the groups for future reporting needs.
 
Can I change the way data in reports is graphed?
The graph type or format cannot be changed in the online view.  However, graphs contained in downloaded Microsoft® Excel files or Microsoft® Excel files with PivotTable format can be manipulated.  Please refer to Microsoft® Excel Help, key word “Graph” or “Chart” to learn how to change the graphs in Microsoft® Excel.
 
Can I add other accounts to my profile?
You can add accounts to your profile as long as you can authenticate yourself as the administrator for those accounts.  Alternatively, you can also be invited to access accounts as an invited user.
 
To add an account, follow the instructions provided on the Administration tab within FedEx Reporting Online.
 
To authenticate that you are the administrator for an account, you will need to provide account-specific information, such as invoice information.
 
Can I transfer administrator rights for my accounts?
Using the Change Administrator tab, you can transfer administrator rights on your accounts.  When you take this action, you will no longer have any administrative control for reporting purposes on the accounts to which you have reassigned administrator rights.
 
Can anyone else see my shipments?
You and any registered users you have invited to share your account(s) can view reports on your shipments.
 
How do I know that FedEx is protecting the information about my shipments that I’m transferring electronically?
FedEx is committed to managing all of the information associated with your account on FedEx Reporting Online with the highest standards of information security.  Every effort is made to ensure complete confidentiality.  FedEx Reporting Online automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits, the highest encryption level commercially available. 
 
How do I find an explanation for a service type?
A “Notes” page listing all service-type abbreviations and corresponding descriptions is provided in each downloaded report.  Or, you can access report descriptions from the online Report Results screen by clicking the “Show report legend” link.
 
Who do I contact if I have questions about the data in my reports?
Questions concerning data in your report(s) should be entered via our Customer Feedback section within FedEx Reporting Online.
 
Where can I get additional information and technical assistance on FedEx Reporting Online?
From any of the FedEx Reporting Online screens, select the Quick Help link at the top of the page.  In the U.S. , you may also call 1.877.339.2774.
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