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FedEx Ship Manager® Help
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FedEx Ship Manager® Address Book
Import/Export
 

Help Options


Help Menu

Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Online Technical Support –Gives you the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent or Submit a Question.
  • Interactive Help Guide –Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx

Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.

To Import Addresses


  1. Click the Import/Export tab on the Address Book screen.
  2. Select Import from the Choose Action drop-down menu. Note: If you are a Shipping Administration User, you may have additional options in the drop-down menu:
    • Import to Personal Address Book
    • Import to Central Address Book
    • Export from Personal Address Book
    • Export from Central Address Book
  3. Click Replace Address Book to replace the addresses in the Address Book with imported addresses.
    • You can leave this option unchecked to append the imported addresses to the Address Book.
  4. Select to import the addresses as Recipients, Senders, broker, both recipient/sender or all (recipient, sender and broker).
  5. Select the file type, or Map My File Fields to the FedEx Import Template
  6. To import the addresses using a template with a comma separated format, click Download a Sample .CSV File.
  7. Click Browse, and choose the appropriate file to import.
  8. Select the file type from the drop-down menu.
  9. Click Import to complete the import process and return to the Addresses screen.

Limited Special Characters for Importing

As part of the importing process, SWAB users can import contact details that contain the following special characters:

Special Characters ONLY Include:
  1. blank space
  2. = equal sign
  3. @ at sign
  4. , comma
  5. < less than sign
  6. # pound sign
  7. . period
  8. > greater than sign
  9. $ dollar sign
  10. / forward slash
  11. ? question mark
  12. % percent sign
  13. ; semicolon
  14. : colon
  15. ^ circumflex
  16. & ampersand
  17. [ left bracket
  18. * asterisk
  19. ] right bracket
  20. ( left parenthesis
  21. | broken vertical bar
  22. ) right parenthesis
  23. ` backtick
  24. ~ tilde
  25. _ underscore
  26. - dash
  27. ! exclamation point
  28. + plus sign

Map My File Fields to the FedEx Import Template

The Map Fields screen displays when you click Import after you have selected Map My File Fields to the FedEx Import Template.
  1. Select a field to map, and click Map to next to the corresponding FedEx field.
  2. To remove a mapped field, click Remove next to the corresponding FedEx field.
  3. When you have completed mapping your fields, click Use this Mapping to complete the import process and return to the Addresses screen.

View Last Import Report

Click View Last Import Report to correct the contacts that have been imported with errors. Contacts that have been imported with errors appear in this import report but not on the address book.

Export


  1. Select the Import/Export tab on the Address Book screen.
  2. Select Export from the Choose Action drop-down menu. Note: If you are a Shipping Administration User, you may have additional options in the drop-down menu:
    • Import to Personal Address Book
    • Import to Central Address Book
    • Export from Personal Address Book
    • Export from Central Address Book
  3. Select the addresses to export, and save it in a .csv file.
  4. Click Export.
  5. Select or enter the file name with a .csv file type.
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