Frequently Asked Questions

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1. How do I import addresses from other applications?
2. How do I export addresses so I can use them in other applications?
3. What special characters can be imported into my address book?

To Import Addresses

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1. Click the Import/Export tab on the Address Book screen.
2. Select Import from the Choose Action drop-down menu. Note: If you are a Shipping Administration User, you may have additional options in the drop-down menu:
   • Import to Personal Address Book
   • Import to Central Address Book
   • Export from Personal Address Book
   • Export from Central Address Book
3. Click Replace Address Book to replace the addresses in the Address Book with imported addresses.
   • You can leave this option unchecked to append the imported addresses to the Address Book.
4. Select to import the addresses as Recipients, Senders, broker, both recipient/sender or all (recipient, sender and broker).
5. Select the file type, or Map My File Fields to the FedEx Import Template
6. To import the addresses using a template with a comma separated format, click Download a Sample .CSV File.
7. Click Browse, and choose the appropriate file to import.
8. Select the file type from the drop-down menu.
9. Click Import to complete the import process and return to the Addresses screen.

Limited Special Characters for Importing

As part of the importing process, SWAB users can import contact details that contain the following special characters:

Special Characters ONLY Include:

1. blank space
2. = equal sign
3. @ at sign
4. , comma
5. < less than sign
6. # pound sign
7. . period
8. > greater than sign
9. $ dollar sign
10. / forward slash
11. ? question mark
12. % percent sign
13. ; semicolon
14. : colon
15. ^ circumflex
16. & ampersand
17. [ left bracket
18. * asterisk
19. ] right bracket
20. ( left parenthesis
21. | broken vertical bar
22. ) right parenthesis
23. ` backtick
24. ~ tilde
25. _ underscore
26. - dash
27. ! exclamation point
28. + plus sign

Map My File Fields to the FedEx Import Template

1. Select a field to map, and click Map to next to the corresponding FedEx field.
2. To remove a mapped field, click Remove next to the corresponding FedEx field.
3. When you have completed mapping your fields, click Use this Mapping to complete the import process and return to the Addresses screen.

View Last Import Report

Export

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1. Select the Import/Export tab on the Address Book screen.
2. Select Export from the Choose Action drop-down menu. Note: If you are a Shipping Administration User, you may have additional options in the drop-down menu:
   • Import to Personal Address Book
   • Import to Central Address Book
   • Export from Personal Address Book
   • Export from Central Address Book
3. Select the addresses to export, and save it in a .csv file.
4. Click Export.
5. Select or enter the file name with a .csv file type.