Help Menu

• Click the Help menu at the top of each page to access the following tools:
• Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
• Online Technical Support – Gives you the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent or Submit a Question.
• Interactive Help Guide – Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx

Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.

Import Report

Edit or Correct an Address

For Shipping Administration Users

1. Select the appropriate Address Book from the Addresses tab.
2. The Address Books and features available to you depend on the user privileges assigned to you by your administrator.
3. All Other Users: You have access one main Address Book when you click the Addresses tab.
4. Choose the address with errors, and click Edit to edit or correct the address information. Please review the Edit Address section for more information.

Delete an Address

• Choose the address, and click Delete. If required, click Yes to confirm the deletion.

Save Addresses to a File

1. Choose one or more addresses that you want to correct, and click Save to file.
2. The File Download dialog box displays, and allows you to open or save the report. You should correct any invalid or missing fields and re-import the file so that the contacts with errors can be displayed in your address book.
3. The contacts that have been imported with errors will remain in the Import Report for up to 90 days or until you import again.