|Get a Quick Rate Module Help|
Click the Help menu at the top of each section to access the following tools:
Refer to FedEx Customer Support for ways to contact FedEx via email, mail, or phone
For detailed help with sections in the Get a Quick Rate module, continue reading or select one of the following specific topics:
From and To
FedEx Standard Rate: Enter Weight
FedEx One Rate: Package Types
Select Your Desired Rate
From and ToWhat can I enter in the From and To address fields?
From is the address from which you are shipping. To is the delivery address. As you type in the From and To fields, you will be shown a dropdown list of possible matches. You can type:
How should I enter a zip/postal code?
The following is a list of the countries that use a postal code as well as the correct format for each postal code. Additional and optional formats may also be acceptable.
What if I don’t have an exact From or To location?
A city or ZIP/postal code will be enough to provide you with rates and transit times. If you enter a city or ZIP/postal code without additional location information, you will be shown a dropdown list of matching cities to choose from.
What if my exact address is not found?
If you enter an invalid address, try using just the city or ZIP/postal code to get rates and transit times. As you type in the From and To fields, you will be shown a dropdown list of possible matches. If you enter a ZIP/postal code where FedEx does not provide service, you will see an error message.
I’m shipping within the US. What’s the difference between FedEx Standard Rate and FedEx One RateSM?
FedEx Standard Rate is available for all shipments in the US and worldwide. FedEx Standard Rate includes FedEx Standard List Rates and Account-Specific Rates. The FedEx Standard Rate quote you receive is based on package weight entered, dimensions and other shipment details. For additional information on how shipping charges are calculated, please refer to the FedEx Service Guide at fedex.com.
FedEx One Rate is a US domestic pricing option for FedEx Express® shipments that includes any applicable residential surcharges, delivery area surcharges and fuel surcharge. Shippers are required to use FedEx packaging and US domestic FedEx Express shipping services (FO, PO, SO, E2, E2AM and ESP). FedEx One Rate is still subject to other charges including but not limited to on-call pickup, Saturday deliver, signature service options, additional declared value, and address/account corrections. For additional information about FedEx One Rate, please refer to the FedEx Service Guide at fedex.com.
Note: While weighing your package is not required for FedEx One Rate pricing, to qualify, FedEx® Envelopes must weigh 10 lbs. or less and FedEx paks and boxes must weigh 50 lbs. or less. If your package exceeds these weight limits, it will be rated based on FedEx Standard List Rates or FedEx® Retail Rates as applicable. Please refer to the specific packaging for recommended weight limits.
Why do I need to enter a weight?
The FedEx Standard Rate quote you receive is based in part on package weight. For additional information on how shipping charges are calculated, please refer to the FedEx Service Guide at fedex.com.
I entered a weight over 68 kg/150 lbs. Why did I get an error message?
FedEx Express packages are limited to 68kg/150 lbs. or less. For heavier shipments, get an advanced rate by visiting the Get Rates & Transit Times tool.
Please Note: When the dimensional weight of a shipment exceeds the actual weight, shipping charges are based on the shipment's dimensional weight. Please refer to the Service Guide for additional information on dimensional weight.
What if I get the weight wrong?
A staffed FedEx location can assist you in weighing your package accurately. Any disparities between entered and actual data for your shipment may affect the availability of different service options and may result in a different delivery time, date, and price.
How do I select a Package Type?
Scroll from side to side to select a package type and proceed to get a rate.
US Domestic Only: FedEx One Rate: Package Types
Why aren’t all package types listed?
All FedEx Envelopes, FedEx® Paks, and FedEx® Boxes which are eligible for FedEx One Rate are shown. FedEx One Rate does not apply to your own packaging. Note: FedEx One Rate is only available for domestic US shipments.
Which package type should I select?
To help ensure your package arrives safely and undamaged, please observe the weight limits above. Weight exceeding 10 lbs for envelopes or 50 lbs for paks and boxes may result in additional charges. Packaging that has been overfilled may result in additional charges or rerating. Note: FedEx One Rate is only available for domestic US shipments.
What do the displayed rates, dates/times and services mean?
The Results table displays the estimated delivery date/time and estimated rate for each service available for your shipment. Results are arranged starting with the first available delivery date/time.
How do I select a rate?
Hover over the service name you want to use and “Select” option appears.
If I selected FedEx One Rate. How do I choose a different package type?
If you chose FedEx One Rate, you can choose a different package type by clicking Get another quick rate. This will return you to the beginning of the Get a Quick Rate module.
Will my rate be the same if I ship on another day?
The rates and times shown are based on a shipment leaving today. Rates and times are valid only if your shipment is prepared and provided to FedEx by the latest published cut-off time for today in your origin city. To view rates and times for shipments leaving tomorrow or another future date, get an advanced rate by visiting the Get Rates & Transit Times tool.
How do I view my account-specific rates?
To receive account-specific rates, you must be logged in to fedex.com. To log in:
For my international shipment, do the displayed rates apply to documents or products?
For international shipments, the displayed rates and transit times are based on a document shipment containing a personal or business letter with no commercial value. Annual reports, brochures, and newspapers are among a variety of documents deemed by some governments to have a commercial value. If your shipment contains products or documents with a commercial or customs value, they are considered to be commodities by customs and may require additional import and/or export clearance time and documentation. To get rates for such shipments, consult the Get Rates & Transit Times tool and select “Get detailed quote.” The distinction between documents and products does not apply to shipments within the US.
When I ship, will I pay exactly the rate shown here?
Rates quoted here may be different than the actual charges for your shipment. Differences may occur based on actual weight, dimensions, currency conversion rate, other surcharges and taxes. Consult the applicable FedEx Service Guide for details.
When I ship, will I get the exact delivery date/time and service option that I select here?
The service options and delivery dates/times shown here assume there are no clearance delays and are dependent on the ship date, weight, dimensions, declared value, goods descriptions, packaging, and/or address entered for your shipment. Rates and times are valid only if your shipment is prepared and provided to FedEx by the latest published cut-off time for today. Any disparities between entered and actual data for your shipment may affect the availability of different service options and may result in a different delivery time and date. Please make sure your shipment meets the terms and conditions of the service you have requested. In the event of a conflict between the FedEx Service Guide and the transit time shown in the Get a Quick Rate module, the terms and conditions in the FedEx Service Guide will prevail.
What if my shipment needs special handling?
If you need a transit time for a service with special handling options, please consult the Get Rates & Transit Times tool and select “Get detailed quote.” Special handling options include:
No, value-added tax (VAT) and other duties, surcharges and taxes are not included in the estimated rate. To include estimated duties and taxes, get an advanced rate by visiting the Get Rates & Transit Times tool.
What happens if I click the ‘Get another quick rate’ link?
Click Get another quick rate to return to the beginning of the Get a Quick Rate module. Your original From address will be shown, but you may change it if you wish.
What happens if I click the ‘Get an advanced rate’ link?
Click Get an advanced rate to consult the Get Rates & Transit Times tool. There you can:
What happens when I click the Ship button?
Click Ship to complete your shipment information and print your label.
Rates quoted here may be different than the actual charges for your shipment. Differences may occur based on actual weight, dimensions, currency conversion rate, other surcharges and taxes. Consult the applicable FedEx Service Guide for details. To receive account-specific rates, you must be logged in to fedex.com. To log in: