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FedEx Ship Manager® Help
FedEx Ship Manager® Get Rates and Transit Times

Help Options

Help Menu
Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Interactive Help Guide – Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx
Refer to FedEx Customer Support for ways to contact FedEx via email, mail, or phone.


Manage Users
  • If you are the Account Administrator, click Manage Users to add or delete users for your account.
  • Once you add a user, an invitation will be sent granting them access to Account Specific Rates.

Change Administrators
  • If you are currently the Account Administrator for Account Specific Rates on, click Change Administrators to transfer the administrative rights to an existing user on your account.
  • Important: Once you make this change, you will no longer have administrative privileges, including granting or deleting access to Account Specific Rates.

My Profile
Click My Profile to set your default account for an active service, to add a service to this account, or to update additional profile information.

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager® at No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.