FedEx Ship Manager Print Tutorial
 
FAQs
 

Searching the Frequently Asked Questions (FAQs)



You can search the FAQs in either of 2 ways:

  1. Use your browser's Find feature (usually Ctrl + F) to search for a word or short phrase matching your query. For instance, you might search for the word "tracking" to find FAQs about how to track your shipments.

  2. Scroll down through the list of topics and questions below, then click on the link that best fits your query.

General FedEx Ship Manager Information FAQs



Registration FAQs


How do I register for FedEx Ship Manager?
How do I get a FedEx Account Number?
Logging In, User ID, and Password FAQs


How do I use Remember my User ID?
What if I have forgotten my Password?
How do I change my Password?
Can I change My FedEx ID?
Can there be more than one FedEx Ship Manager user/User ID per FedEx account number?
How do I update my user information: account number, addresses, or phone number?
Secure Transaction FAQs


How do I know my online transactions with FedEx are secure?
How do I prevent ex-employees from using my company's account number?
 

Domestic and International Shipping FAQs



Shipping a Package FAQs


How do I create the online shipping label for Domestic Shipping (U.S. and Canada Only)?
How do I create the online shipping label for International Shipping?
How do I set up Sender Profiles?
How do I use Sender Profiles?
How do I set up Dimensions Profiles?
How do I use Dimensions Profiles?
What type of shipping label will I need?
Can I find out how much my shipment will cost?
How can I add my handling charges to the rate quote I receive from FedEx?
Can I print a label for a shipment that will be sent tomorrow?
Can I schedule a pickup for a future day?
How can I get assistance in preparing my international documentation?
What are the postal code requirements and which countries are affected?
What are the 2-digit province codes for Canadian provinces accepted by FedEx?
What are the state abbreviations in the U.S.?
What are the state abbreviations in Mexico?
What is the shipment preparation process I must follow for FedEx International GroundSM shipments?
FedEx Express Freight Skid FAQs (Not Available from Asia Pacific Origins)


What is an Express Freight Shipment?
How do I create the online shipping label for Domestic Express Freight Shipping (U.S. Only)?
How do I create the online shipping label for International Express Freight Shipping?
How do I produce a FedEx Express Freight label?
What if I am shipping from a different address than my billing address?
Can I find out how much my shipment will cost?
Can I print a label for a FedEx Express Freight skid that will be shipped tomorrow?
What is Booking Confirmation Number and when is it required?
How do I request a freight pickup?
FedEx Ground FAQs (U.S. and Canada Only)

I thought FedEx now offered a ground service. Why do I not see this service on my screen?
What is FedEx Ground?
How is FedEx Ground different from FedEx Express?
Why is Ground Shipping information included in the License Agreement for all shippers?
Where can I ship a FedEx Ground package?
How can I get a FedEx Ground account?
How long will it take for my FedEx Ground package to arrive?
Are there any package weight and size restrictions for FedEx Ground shipments?
How much does it cost to ship a package using FedEx Ground?
Can I ship packages to residential addresses with FedEx Ground?
Are there additional fees for shipping my FedEx Ground package to a residential address?
What documentation requirements are necessary in order for FedEx Ground to pick up my FedEx Ground packages?
How do I print an additional copy of my FedEx Ground Manifest report after I have already proceeded with the End of Day close for FedEx Ground?
What happens if I process additional FedEx Ground shipments after I have already completed an End of Day Close for that day?
FedEx Return Shipment FAQs (U.S. Only)


What are FedEx Return shipments?
What are the various FedEx Return services and how do they work?
How does a FedEx Email Return Label work?
Can I add a customized email message for FedEx Email Return Labels?
How does a FedEx Express Tag work?
Why is FedEx Express Tag not available for all zip codes covered by FedEx Express?
How can I tell my customers the time the courier will attempt to pick up the package for a FedEx Express Tag?
How does a FedEx Ground Call Tag work?
How can I tell my customers the time the courier will attempt to pick up the package for a FedEx Ground Call Tag?
How is a return shipment different from a regular shipment?
Are the terms and conditions and accessorial fees different than regular shipments?
What are the optional and special services offered through FedEx Return services?
Are there any package weight, size, or value restrictions?
How do I process a return shipment?
Can I process a return shipment with my outbound shipment?
What payment options are available for return shipments?
How can I monitor my FedEx Return shipments?
Can I run reports on my return shipments?
Will I be billed for return shipments that are not shipped?
Will return shipments be manifested?
How will my customer know what to do with the return shipment label?
How do I cancel a FedEx Return shipment?
How do I edit my return shipping defaults?
How do I activate or deactivate the FedEx Return shipment option?
Where Can I Ship Using FedEx Ship Manager?


What countries can I ship FedEx Express shipments to using FedEx Ship Manager?
What countries can I ship FedEx Ground shipments to using FedEx Ship Manager?
What if the country I want is not on the drop-down menu for my international shipment?
Why can't I select FedEx International Economy® from my shipping country or to all my international destinations?
Why can't I select FedEx International First® from my shipping country or to all my international destinations?
International Document FAQs


What is the difference between "document" and "nondocument" shipments for international shipping?
What is a Shipper's Export Declaration (SED) / Electronic Export Information (EEI) (U.S. Only)?
Which Proscribed Countries require a Shipper's Export Declaration (SED) / Electronic Export Information (EEI) (U.S. Only)?
When do I need a Canadian Export Permit (Canada Export Only)?
When do I need to submit a B13A Canada Export Declaration (Canada Export Only)?
Do I need a Commercial Invoice using the FedEx International GroundSM service?
Shipping Default FAQs


How do I set up my shipping defaults?
Remind Me to Enter Reference Option FAQs


What is the Remind me to enter reference option?
How do I use this Remind me to enter reference option?
How do I turn off the Remind me to enter reference option?
Address Checker FAQs


What is FedEx Address Checker?
How do I use Address Checker?
Why don't the results have the individual's name?
Why did I get multiple addresses?
How can I get better address matches?
How are Puerto Rico addresses different?
Dry Ice, Dangerous Goods, Alcohol, and Dimensional Weight FAQs


What special requirements are needed to ship Dry Ice?
How do I ship a Dry Ice shipment?
What special requirements are needed to ship Dangerous Goods?
How do I ship a Dangerous Goods shipment?
How can I obtain more information on Dangerous Goods shipping?
Alcoholic Beverages (U.S. Only)
How do I ship an Alcoholic Beverages shipment (U.S. Only)?
How can I obtain more information on Alcoholic Beverages shipping (U.S. Only)?
When do my package/Express Freight dimensions determine my rates?
How do I calculate dimensional weight?
Printing a Label FAQs


How do I print the FedEx Ship Manager label?
Why does my shipping label look different?
How should I fold and insert the label into a package?
How should I attach the clear plastic pouch to a skid for freight shipments?
What if my shipment requires a Commercial Invoice document?
How many copies of the label do I need?
Why are so many copies required for an international shipment?
What if a label doesn't print?
How do I adjust the printer settings on my Web browser?
What if my FedEx Ship Manager shipping document has gray lines across the bottom portion or prints without a bar code?
How do I print multiple labels at one time?
Pending Shipments FAQs (U.S. and Canada Only)


What is the Pending Shipment Option?
How do I activate the Pending Shipment Option?
How do I create a Pending Shipment?
Can I create Pending Shipments for a future date and print them today?
Will I be billed for Pending Shipments if I never create the labels?
What is the Pending Shipment Log?
How long do Pending Shipments stay in the Pending Shipment Log?
How do I print Pending Shipment labels?
How do I cancel Pending Shipments?
What is the Pending Shipments Reminder?
How do I turn off the Pending Shipment Option?
Getting My Package to FedEx FAQs


How do I get my package to FedEx?
 

Address Book FAQs



Address Book FAQs


How can I enter addresses directly into my Address Book?
How do I edit addresses in my Address Book?
How do I save addresses to my Address Book?
How do I delete addresses from my Address Book?
How can I import addresses from other applications into my Address Book?
How can I export my FedEx Ship Manager Address Book so I can bring it into other applications or use with another FedEx Ship Manager ID?
Address Book Group FAQs


What is an Address Book Group?
How do I create a group?
How do I ship to a group?
How do I update a group?
How do I delete a group?
How do I edit the group description?
Why do some addresses not display on the Add Group screen?
Why must all members of a group be in the same country?
Why did I not get a label for one of my group members?
 

Tracking/History FAQs



Tracking FAQs


How do I track a package/shipment using FedEx Ship Manager?
How do I track shipments that were not shipped on FedEx Ship Manager at fedex.com?
How do I track by date, reference information, recipient, company, or exception?
How do I use Shipment Notifications to track packages / shipment?
Shipping History FAQs


How do I view previous shipments?
How do I download my Shipping History?
How do I track the status of previous shipments?
How do I cancel a shipment from my Shipping History?
How do I reprint a Shipping Label or Commercial Invoice/Pro Forma Invoice?
How do I request a Signature Proof of Delivery (for U.S., Canada, and Puerto Rico Destinations Only)?
How can I generate a Shipping Report?
Signature Proof of Delivery FAQs


What is Signature Proof of Delivery?
How do I request a Signature Proof of Delivery? (for U.S., Canada, and Puerto Rico Destinations Only)
What is the difference between Track and Signature Proof of Delivery?
What does "No signature found" mean?
When is a Signature Proof of Delivery available?
 

Fast Ship FAQs



Fast Ship FAQs


What is Fast Ship and how do I use it?
How can I enter an address directly into my Fast Ship Profiles?
How can I convert an address from my Address Book into my Fast Ship Profiles?
How can I edit my Fast Ship Profiles?
How can I save shipping profiles to Fast Ship?
How do I delete a profile from Fast Ship?
How do I review a shipment before I ship a package using Fast Ship?
 

Report FAQs



Report FAQs


How do I create a report?
How do I sort my report?
What does it mean if "N/A" is displayed on the report?
 

Shipping Administration FAQs (U.S. Only)



General Information about Shipping Administration FAQs


How does a Shipping Administrator get started?
How do I add more account numbers to Shipping Administration?
How do I add account numbers from different countries to Shipping Administration?
What functions can a user perform if they are assigned administrative privileges?
What are the features of the Admin tab?
Can a Shipping Administration user with administrative privileges also access the FedEx Ship Manager® screens?
What functions can a user perform if they are not assigned administrative privileges?
How do I get a FedEx account number?
Why do I see options for FedEx Ground in the Department profile, but cannot see FedEx Ground service options on the Ship screen?

Logging in to Shipping Administration FAQs



How do users in my Company log in to Shipping Administration?
Can Shipping Administration users change their password?
What happens if a Shipping Administration user in my Company forgets their password?

Shipping Administration Company Information FAQs



What is the Company Profile?
What is the Company name and how is it used?
What is the Contact name?
What is the Email ID and how is it used?
How can I create a new Company Profile?
Shipping Administration User FAQs


What is a user?
What user administrative functions can be performed from the Admin tab?
How do I add a new user?
What is the User Privileges screen and how is it used?
What is the User References screen and how is it used?
What is the User Defaults screen and how is it used?
How do I enforce the department settings so they cannot be changed at the user level?
How do I update a user?
How do I view all users in the Company?
How do I view users by Department?
How do I assign a user to a Department?
Do I have to assign all users to a Department?
What information do I need to provide to each Shipping Administration user in order for them to start shipping with FedEx Ship Manager®?
What is a User ID?
What is a password and how is it used?
What happens if a user has forgotten their password?
How is the address information used in the User Profile?
How do I delete an existing user?
How do I assign a FedEx Account to a new user?
How do I change the FedEx Account Number assigned to an existing user?
How do I set one or more default reference codes?
What is the Default and cannot change reference option and how does it work?
How do I require the user to enter a reference when shipping?
What are administrative privileges?
How can I import users into Shipping Administration?
How can I export users from Shipping Administration?

Shipping Administration Department FAQs



What is a Department
What Department administrative functions can be performed from the Admin tab?
What is the Default Department and how is it used?
How do I add a new Department?
What is the Department Privileges screen and how is it used?
What is the Department References screen and how is it used?
What is the Department Defaults screen and how is it used?
How do I view a list of existing Departments?
How do I view a list of users in a particular Department?
How do I update or view a Department?
How can I delete an existing Department?
What is Department details and how do I complete it?
What is the Department ID and how is it used in Shipping Administration?
What is the Department address information?
What is the Department contact information?
What are account settings?
What are Company Accounts?
How do I assign an account number to a new Department?
How do I add an account to my Department if it is not already in the Available accounts list?
How do I add more account number(s) to a Department?
What happens if an account was not successfully added?
How do I restrict the service options available for users in each Department?
Why do I see options for FedEx Ground in the Department and User Privileges screens, but cannot see FedEx Ground service options on the Ship screen?
How do I set up default reference codes for members of each Department?
Can a user override the default reference?
How can I ensure that Department members cannot change their reference information when shipping?
Can I change the reference options and settings for a particular user in the Department?
How do I make the Reference field required when users ship?
How can I import departments or accounts into Shipping Administration?
How can I export departments from Shipping Administration?
Shipping Administration Reference FAQs


What is a reference?
What reference administrative functions can be performed from the Admin tab?
How do I view a list of existing references?
How do I add a new reference?
How do I update a reference?
How can I delete an existing reference?
How can I import references into Shipping Administration?
How can I export references from Shipping Administration?
What is a reference list?
How do I view a reference list?
How do I add a new reference list?
How do I update a reference list?
How do I add references to a reference list?
How can I delete an existing reference list?
How do I set one or more default reference codes?
What is the Default and cannot change reference option and how does it work?
How do I require the user to enter a reference when shipping?
How do I set up default reference codes for members of each Department?
Can a user override the default reference?
How can I ensure that Department members cannot change their reference information when shipping?
Can I change the reference options and settings for a particular user in the Department?
How do I make the Reference field required when users ship?
Shipping Administration Address Book FAQs


What types of Address Books are available?
How can I make my Personal Address Book available for other Shipping Administration users in my Company to use?
How do I access an Address Book recipient from a Shared Address Book?
What is the maximum number of entries we can store in the Personal and Shared Address Books?
Shipping Administration Admin Reports FAQs


What functions can I perform in the Admin Reports section of the Admin tab?
How does the Shipping Administrator generate a shipping report?
What information is included on the Shipping Administration shipping report?
How can I track a shipment that has been generated by Shipping Administration users in my Company?
 

General FedEx Ship Manager Information FAQs



Registration FAQs


Review the following information for answers to some frequently asked questions about registering for FedEx Ship Manager:

  • How do I register for FedEx Ship Manager?
  • How do I get a FedEx Account Number?

How do I register for FedEx Ship Manager?


If you already have a FedEx Account Number, registration is a quick and easy process. Fill out the fedex.com Registration Form and select your User ID and Password. If you don't have a FedEx Account Number, see below for details on how to obtain one.

When you register for FedEx Ship Manager, be sure to use the same address and ZIP code or Postal code that you used for your FedEx Account Number. If you do not plan to ship from that address, you can enter the correct shipping address later when you customize FedEx Ship Manager for your individual needs.

How do I get a FedEx Account Number?


Applying for a FedEx Account Number is just one click away with FedEx online account registration. (Online account registration is not available in all countries. Contact your local customer service for more information.)

Tip: If you already have an account number, but are unfamiliar with FedEx and the many services we provide, get a quick overview by clicking on About FedEx at www.fedex.com.

Logging In, User ID, and Password FAQs


Review the following information for answers to some frequently asked questions about logging in, User IDs, and Passwords:

  • How do I use Remember my User ID?
  • What if I've forgotten my Password?
  • How do I change my Password?
  • Can I change My FedEx ID?
  • Can there be more than one FedEx Ship Manager user/User ID per FedEx account number?
  • How do I update my user information: account number, addresses or phone number?

How do I use Remember my User ID?


FedEx Ship Manager gives you the option of saving your User ID so you don't have to enter it each time you login. Choose the Remember my User ID option on the Login screen.

What if I have forgotten my Password?

Click on the Forgot Your Password link on the FedEx Ship Manager login screen. You will be asked for your User ID, you will then be presented with your reminder question. Once you answer your reminder question you can either have your password emailed to you or reset your password online.

How do I change my Password?

If you would like to change your Password, just log in to FedEx Ship Manager with your current password, click the Preferences tab and then click the Go to My Profile button at the bottom of the screen. Simply change your Password, confirm your new password, and click Save/Update.

Can I change My FedEx ID?

If you would like to change your fedex.com User ID, just log in to My FedEx with your current password and click the My Profile link. Change your User ID, and click Submit.

Can there be more than one FedEx Ship Manager user/User ID per FedEx account number?

Yes. Each new user must register for an individual FedEx Ship Manager User ID.

How do I update my user information: account number, addresses, or phone number?

Select the Preferences tab from the top of any FedEx Ship Manager screen. Click Go to My Profile at the bottom of the screen. Make your changes to this form then click Save/Update. If your FedEx account number information has changed, you will need to contact FedEx to update your records.

Secure Transaction FAQs


Review the following information for answers to some frequently asked questions about secure transactions:

  • How do I know my online transactions with FedEx are secure?
  • How do I prevent ex-employees from using my company's account number?

How do I know my online transactions with FedEx are secure?

FedEx Ship Manager uses the SSL (Secure Sockets Layer) security standard, supported by Netscape Navigator® 4.6 (or above) and Microsoft® Internet Explorer 4.x (or above) browsers. FedEx Ship Manager validates the FedEx account numbers used. In addition, FedEx uses back-end checks and other security measures to help protect against improper use of your account number or credit card information.

How do I prevent ex-employees from using my company's account number?

It is your company's responsibility to entrust the usage of its account number to those individuals it feels will use it properly. FedEx is not responsible for unauthorized use of account numbers. If you experience any problems in this regard, please contact us to inquire about potential solutions.

 

Domestic and International Shipping FAQs



Shipping a Package FAQs


Review the following information for answers to some frequently asked questions about Shipping:

  • How do I create the online shipping label for Domestic Shipping (U.S. and Canada Only)?
  • How do I create the online shipping label for International Shipping?
  • How do I set up Sender Profiles?
  • How do I use Sender Profiles?
  • How do I set up Dimensions Profiles?
  • How do I use Dimensions Profiles?
  • What type of shipping label will I need?
  • Can I find out how much my shipment will cost?
  • How can I add my handling charges to the rate quote I receive from FedEx?
  • Can I print a label for a shipment that will be sent tomorrow?
  • Can I schedule a pickup for a future day?
  • How can I get assistance in preparing my international documentation?
  • What are the postal code requirements and which countries are affected?
  • What are the 2-digit province codes for Canadian provinces accepted by FedEx?
  • What are the state abbreviations in the U.S.?
  • What are the state abbreviations in Mexico?
  • What is the shipment preparation process I must follow for FedEx International GroundSM shipments?

How do I create the online shipping label for Domestic Shipping (U.S. and Canada Only)?

If you are shipping a package within the U.S. or Canada, you use the Ship tab to complete the shipment information. FedEx Ship Manager guides you through the steps to complete this task. For details, see Shipping a Package or Freight Skid.

When all required information for the shipping label is complete, you can request a Courtesy Rate Quote to preview shipping charges, cancel the shipment, or generate the shipping label, which is printed, from your browser on an inkjet or laser printer.

How do I create the online shipping label for International Shipping?

If you are shipping a package outside the country, you use the Ship tab to complete the shipment information. FedEx Ship Manager guides you through the steps to complete this task. For details, see Shipping a Package or Freight Skid.

When all required information for the shipping label is complete, you can request a Courtesy Rate Quote to preview shipping charges, cancel the shipment, or generate the shipping label, which is printed, from your browser on an inkjet or laser printer. For nondocument shipments, click on the Continue button below the shipping label in order to view the Commercial Invoice or Pro Forma Invoice.

Note: If you are creating an Intra-European Union shipment, you can choose whether or not you want to create a Commercial Invoice. This option is available on the Preferences screen.
The Commercial Invoice should also be printed from your browser on an inkjet or laser printer.

How do I set up Sender Profiles?

Within your FedEx Ship Manager account, you can set up a database of up to 500 profiles containing sender name and address information, and can switch from one sender profile to another without having to log out of the program and log back in with a different User ID.

The change to a different sender profile remains in effect until you log out of FedEx Ship Manager or select another profile. Each time you log in, your sender is set to the default profile in which your account is set up.

To set up new Sender Profiles, click on the Address Book tab, and then click on the Sender Information link in the secondary navigation bar near the top of the screen. When the Sender Information screen displays, you can create new sender profiles, or edit existing profiles. You can also delete profiles, validate the correctness of the addresses in your profiles, or export your profiles to a comma-separated values (.csv) file on your computer.

How do I use Sender Profiles?

While creating a shipment with FedEx Ship Manager, you can change the sender information that is associated with the shipment by clicking Change sender address. When the Sender information popup displays, select the sender you want to use from the Current sender pull-down list.

How do I set up Dimensions Profiles?

Within your FedEx Ship Manager account, you can set up a database of up to 20 preset package sizes for packaging that you use repeatedly for your shipments. There are 2 methods to add dimensions to your database:

  • On the Shipping screen, click on the Choose dimension pull-down list, then select Add new dimensions profile. When the Dimensions popup displays, name the profile you are creating, enter the correct dimensions, and indicate whether to use inches or centimeters.
  • On the Preference screen, click on the Dimensions link in the secondary navigation bar near the top of the screen. When the Dimensions screen displays, you can edit or delete an existing dimensions profile, or create a new one.

How do I use Dimensions Profiles?

While creating a shipment with FedEx Ship Manager, you can use the Choose dimensions pull-down list to select any of the dimensions profiles you have previously created.

What type of shipping label will I need?

Depending on the destination for the shipment you are sending, you will need to prepare either a domestic or international shipping label. With FedEx Ship Manager, you can prepare both of these online and print them using a laser or inkjet printer.

Can I find out how much my shipment will cost?

You can get a Courtesy rate quote online. After completing the shipping information form, click on the Get courtesy rate button at the bottom of the form.

You can also view or print the Shipment Details screen to obtain a Courtesy Rate Quote for shipments that you have already shipped. The Shipment Details screen is accessed from the label screen and from the Track/History tab.

For FedEx Express and FedEx Ground shipments, your quote is based on rates associated with your FedEx Account number. In either case, the rate you receive may be different from the actual charges for your shipment. Differences may be based on actual weight, dimensions, and other factors. For details on how shipping charges are calculated consult the FedEx Service Guide.

How can I add my handling charges to the rate quote I receive from FedEx?

(U.S. and Canada origins only, excluding Puerto Rico) For your convenience, you can set up your FedEx Ship Manager account so that your handling charges will be added to the rate quote you receive from FedEx. Handling charges are added to the actual shipping charges by the shipper. These are not charges assessed by FedEx and are not paid to FedEx.

Additional handling charges are set up in the Customize your features section of the Preference screen. Click the checkbox or the Edit button beside Enable additional handling charges for Express shipments or Enable additional handling charges for Ground shipments. Then make the appropriate selections on the Additional handling charges popup that displays. Additional handling charges can be set up either as a fixed amount per shipment, or a designated percentage of the courtesy rate quote amount that FedEx provides you.

After you set up additional handling charges for your FedEx Ship Manager account, they are displayed each time you request a rate quote for a shipment.

Can I print a label for a shipment that will be sent tomorrow?

Yes. You can process a shipment for up to 10 days in advance for FedEx Express shipments (5 days in advance for FedEx Express Freight shipments).

Can I schedule a pickup for a future day?

For FedEx Express U.S. and Canada origin shipments, courier pickup is available online for the current day and the next day only. Courier pickup for future day shipments beyond next day is not available online through FedEx Ship Manager. To schedule a courier you must call Customer Service on the day your shipment is to be picked up.

For FedEx Express and FedEx Ground shipments originating outside the U.S. and Canada, courier pickup for future day shipments is not available online through FedEx Ship Manager. To schedule a courier you must contact Customer Service on the day your shipment is to be picked up.

For FedEx Ground U.S. and Canada origin shipments, package pickup can be scheduled for the next day or for a future date up to 14 days in the future. A FedEx Ground package pickup cannot be scheduled for the same day.

How can I get assistance in preparing my international documentation?

FedEx Ship Manager guides you through the shipping process for international shipments. FedEx Ship Manager also helps you determine when you require certain customs documentation including Commodities Invoice and Shipper's Export Declaration (SED) / Electronic Export Information (EEI). If you still require assistance, FedEx Global Trade Manager is a one-stop resource for international shipping assistance and can help you find and print the right documents to accompany your international shipment - saving you time and reducing the chance of your shipment being delayed at customs. If you require assistance preparing an International Non-Document shipment, click Go to FedEx Global Trade Manager on the Next Steps screen. FedEx Global Trade Manager provides information for required international documentation, estimating duties and taxes and updates on international shipping. Currently FedEx Global Trade Manager is available for selected countries.

Global Trade Manager is not available in Canada. For assistance with international customs documentation from Canada, visit the Customs Tools tab at www.fedex.ca.

What are the postal code requirements and which countries are affected?

Recipient postal codes are required when shipping to certain countries. Using postal codes helps minimize delays and routes packages to their destinations more efficiently.

Following is a list of the countries that require a postal code. The correct format for each postal code is included in the table below. Additional optional formats might also be acceptable. This will vary depending on the destination country.

Country Optional Postal Prefix # Postal Code Digits Postal Code Pattern
A = Alpha
N = Numeric
Australia None 4 NNNN
Austria A- 4 NNNN
Belgium B- 4 NNNN
Brazil None 8 NNNNNNNN
Canada None 6 ANA NAN
China CN- 6 NNNNNN
Denmark DK- 4 NNNN
Finland FI- 5 NNNNN
France F- 5 NNNNN
Germany D- 5 NNNNN
Greece GR- 5 NNNNN
India IN- 6 NNNNNN
Indonesia None 5 NNNNN
Italy I- 5 NNNNN
Japan None 7 NNNNNNN
Luxembourg LU- 4 NNNN
Malaysia None 5 NNNNN
Mexico CP- 5 NNNNN
Netherlands NL- 4 NNNN
Norway N- or NO- 4 NNNN
Philippines None 4 NNNN
Portugal PT- 4 NNNN
Puerto Rico None 5 NNNNN
Singapore None 6 NNNNNN
Spain None 5 NNNNN
Sweden SE- 5 NNNNN
Switzerland CH- 4 NNNN
Thailand None 5 NNNNN
United Kingdom (Great Britain) None Various AANNAA
AANANAA
AANNNAA
ANNAA
ANANAA
ANNNAA
United States None 5 NNNNN
What are the 2-digit province codes for Canadian provinces accepted by FedEx?


Province Code Canadian Province / Territory
AB Alberta
NF Newfoundland
PE Prince Edward Island
BC British Columbia
NT Northwest Territories / Nunavut
PQ Quebec
MB Manitoba
NS Nova Scotia
SK Saskatchewan
NB New Brunswick
ON Ontario
YT Yukon
What are the state abbreviations in the U.S.?


Abbreviation State
AL Alabama
AK Alaska
AZ Arizona
AR Arkansas
CA California
CO Colorado
CT Connecticut
DE Delaware
DC District of Columbia
FL Florida
GA Georgia
HI Hawaii
ID Idaho
IL Illinois
IN Indiana
IA Iowa
KS Kansas
KY Kentucky
LA Louisiana
ME Maine
MD Maryland
MA Massachusetts
MI Michigan
MN Minnesota
MS Mississippi
MO Missouri
MT Montana
NE Nebraska
NV Nevada
NH New Hampshire
NJ New Jersey
NM New Mexico
NY New York
NC North Carolina
ND North Dakota
OH Ohio
OK Oklahoma
OR Oregon
PA Pennsylvania
RI Rhode Island
SC South Carolina
SD South Dakota
TN Tennessee
TX Texas
UT Utah
VT Vermont
VA Virginia
WA Washington
WV West Virginia
WI Wisconsin
WY Wyoming
What are the state abbreviations in Mexico?


Abbreviation State
AG Aguascalientes
BC Baja California Norte
BS Baja California Sur
CH Chihuahua
CL Colima
CM Campeche
CO Coahuila
CS Chiapas
DF Distrito Federal
DG Durango
GR Guerrero
GT Guanajuato
HG Hidalgo
JA Jalisco
MI Michoacan
MO Morelos
MX Estado de Mexico
NA Nayarit
NL Nuevo Leon
OA Oaxaca
PU Puebla
QR Quintana Roo
QT Queretaro
SI Sinaloa
SL San Luis Potosi
SO Sonora
TB Tabasco
TL Tlaxcala
TM Tamaulipas
VE Veracruz
YU Yucatan
ZA Zacatecas

What is the shipment preparation process I must follow for FedEx International GroundSM shipments?

Each FedEx International Ground package requires:

  • Blue FedEx International Ground shipment label
  • FedEx International Ground bar code (prepaid or COLLECT)
  • Address label: The address label must include the business name of your recipient, plus the street address (with suite or floor number, if any), city and state or province, ZIP or postal code and destination country, as well as a contact name and complete phone number.

For more information on these label requirements, refer to www.fedex.com/us/services/processshipment/intl/groundlabel.html?link2.

Each FedEx International Ground shipment requires:

  • Commercial Invoice: 3 copies for U.S. to Puerto Rico shipments and 5 copies for U.S. to Canada or Canada to U.S. shipments
  • One Shipper's Export Declaration (SED) / Electronic Export Information (EEI) if the shipment value is greater than US $2,500 for U.S. to Puerto Rico shipments

All export documents go into the Customs Documents Enclosed pouch and should be attached to the lead box (labeled 1 of "X" on the blue international shipment label).

FedEx Express Freight Skid FAQs (Not Available from Asia Pacific Origins)



Review the following information for answers to some frequently asked questions about shipping a FedEx Express Freight shipment:

  • What is an Express Freight Shipment?
  • How do I create the online shipping label for Domestic Express Freight Shipping (U.S. and Canada Only)?
  • How do I create the online shipping label for International Express Freight Shipping?
  • What if I am shipping from a different address than my billing address?
  • Can I find out how much my shipment will cost?
  • How do I produce a FedEx Express Freight label?
  • Can I print a label for a FedEx Express Freight skid that will be shipped tomorrow?
  • What is Booking Confirmation Number and when is it required?
  • How do I request a freight pickup?

What is an Express Freight Shipment?

FedEx considers Express Freight a single handling unit or package, typically attached to a skid weighing 151 pounds (69 kilograms) to 2,200 pounds (997 kilograms). A skid is a forkliftable base used to support/elevate an object. Typical types of skids are made of hardwood or plastic, at least 4 inches (10 cm) high, and can vary in length and width.

Maximum skid dimensions are 119 inches (302 cm) long, 70 inches (178 cm) high, with a maximum length and girth of 300 inches (762 cm). All Express freight must be forkliftable, stackable, banded, and shrink-wrapped.

Note: Special handling arrangements must be made for single skids that exceed the maximum dimensions or that weigh over 2,200 pounds (997 kg). Please call FedEx to schedule the shipment. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.Go.FedEx® or 1.800.463.3339. For all other locations, see the Contact Information screen for your local FedEx Customer Service telephone number.

Space must be booked for all FedEx 1DaySM Freight (U.S. and Canada only), International Priority® Freight, and International Economy® Freight (U.S. only). FedEx Ship Manager can prepare your shipment and generate a booking confirmation number for it, or you can call FedEx to book a shipment. Then use FedEx Ship Manager to prepare the label. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.Go.FedEx® or 1.800.463.3339. For all other locations, see the Contact Information screen for your local FedEx Customer Service telephone number.

Single or combined shipments of 20,000 pounds (9,091 kilograms) or more from one origin, moving on FedEx 2Day Freight® (U.S. only) and FedEx 3DaySM Freight (U.S. only), require a booking confirmation. Please contact Express Freight Customer Service at 1.800.332.0807.

How do I create the online shipping label for Domestic Express Freight Shipping (U.S. and Canada Only)?

If you are shipping a skid(s) within the U.S., you use the Ship tab to complete the shipment information. Select FedEx 1Day Freight, FedEx 2Day Freight, or FedEx 3Day Freight (In Canada, select FedEx 1Day Freight as the FedEx Service). FedEx Ship Manager guides you through the steps to complete this task. For details, see Shipping a Package or Freight Skid. When all required information for the shipping label is complete, you can request a Courtesy Rate Quote to preview shipping charges, cancel the shipment, or generate the shipping label, which is printed, from your browser on an inkjet or laser printer.

How do I create the online shipping label for International Express Freight Shipping?

If you are shipping a skid(s) outside the country, you use the Ship tab to complete the shipment information. FedEx Ship Manager guides you through the steps to complete this task. For details, see Shipping a Package or Freight Skid.

When all required information for the shipping label is complete, you can request a Courtesy Rate Quote to preview shipping charges, cancel the shipment, or generate the shipping label, which is printed, from your browser on an inkjet or laser printer. Click on the Continue button below the shipping label in order to view the Commercial Invoice or Pro Forma Invoice. (Note: If you are creating an Intra-European Union shipment, you can choose whether or not you want to create a Commercial Invoice. This option is available on the Preferences screen.)
The Commercial Invoice should also be printed from your browser on an inkjet or laser printer.

How do I produce a FedEx Express Freight label?

Fill out a domestic (U.S. and Canada only) or international FedEx shipping label online, use a laser or inkjet printer to print the shipping label on plain paper. FedEx scanners cannot presently read shipping labels printed by other printers. FedEx now has self-adhesive labels that can be prepared using a laser or ink jet printer (Logos number 146525) (U.S. only).

What if I am shipping from a different address than my billing address?

If shipping from a different address, you must click on the Change sender address button at the bottom of the Ship screen. The Ship screen will re-display showing the Sender Information. You can then make any necessary changes to the Sender Information screen.

Can I find out how much my shipment will cost?

You can get a quote online. Click on the Get courtesy rate button at the bottom of the Ship screen. You can also view or print the Shipment Details screen to obtain a Courtesy Rate Quote for shipments that you have already shipped. The Shipment Details screen can be accessed from the label screen and from the Track/History tab.

For FedEx Express Freight shipments, your quote is based on rates associated with your FedEx Account number. The rate you receive may be different from the actual charges for your shipment. Differences may be based on actual weight, dimensions, and other factors. For details on how shipping charges are calculated, consult the FedEx Service Guide.

Can I print a label for a FedEx Express Freight skid that will be shipped tomorrow?

Yes. You can request a FedEx Freight shipment for up to 5 days in advance.

For all FedEx Express Freight shipments, a freight pickup is available for the current day only. FedEx Express Freight pickup for future day shipments beyond the current day is not available online through FedEx Ship Manager. To schedule a FedEx Express Freight pickup, you must call FedEx on the day your shipment is to be picked up. In the U.S., call FedEx Express Freight Customer Service at 1.800. 332.0807. In Canada, call 1.800.Go.FedEx® or 1.800.463.3339. For all other locations, see the Contact Information screen for your local FedEx Customer Service telephone number.

What is Booking Confirmation Number and when is it required?


  • Booking - Refers to an advance "reservation" or confirmation made in the FedEx booking system for shipment being tendered to FedEx by a shipper. The FedEx Express Freight services which require booking are: FedEx 1Day Freight (F1), FedEx International Priority Freight (IPF or IPF-BSO), and FedEx International Economy Freight (IEF or IEF-BSO).
  • Booking Confirmation Number (BCN) - A booking confirmation number will be assigned for all shipments that have been assigned space on a plane. This number is proof that a "reservation" has been made for the shipment in the FedEx booking system.

Space must be booked for all FedEx 1DaySM Freight, International Priority Freight, and International Economy Freight shipments. FedEx Ship Manager can prepare your shipment and generate a booking number, or you may call FedEx to book a shipment. Then use FedEx Ship Manager to prepare the label. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.Go.FedEx® or 1.800.463.3339. For all other locations, see the Contact Information screen for your local FedEx Customer Service telephone number.

Booking confirmation is required for FedEx 2Day Freight® and FedEx 3DaySM Freight shipments, if the total from one origin location exceed 20,000 lb (9,091 kg). Please call FedEx Express Freight Customer Service at 1.800.332.0807 to schedule a shipment.

How do I request a freight pickup?

Contact FedEx to schedule a pickup or to obtain a booking confirmation. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.Go.FedEx® or 1.800.463.3339. For all other locations, see the Contact Information screen for your local FedEx Customer Service telephone number. In the U.S., an Express Freight pickup can also be scheduled by clicking on the Schedule pickup button on the Ship screen.

FedEx Ground FAQs (U.S. and Canada Only)


Review the following information for common questions about FedEx Ground® services:

  • I thought FedEx now offered a ground service. Why do I not see this service on my screen?
  • What is FedEx Ground?
  • How is FedEx Ground different from FedEx Express?
  • Why is Ground Shipping information included in the License Agreement for all shippers?
  • Where can I ship a FedEx Ground package?
  • How can I get a FedEx Ground account?
  • How long will it take for my FedEx Ground package to arrive?
  • Are there any package weight and size restrictions for FedEx Ground shipments?
  • How much does it cost to ship a package using FedEx Ground?
  • Can I ship packages to residential addresses with FedEx Ground?
  • Are there additional fees for shipping my FedEx Ground package to a residential address?
  • What documentation requirements are necessary in order for FedEx Ground to pick up my FedEx Ground packages?
  • How do I print an additional copy of my FedEx Ground Manifest report after I have already proceeded with the End of Day close for FedEx Ground?
  • What happens if I process additional FedEx Ground shipments after I have already completed an End of Day Close for that day?

I thought FedEx now offered a ground service. Why do I not see this service on my screen?

If you do not see FedEx Ground services listed in the Type of service dropdown selection on the shipping screen, please call 1-800-Go-FedEx®, (800) 463-3339, to request that your account be set up for Ground shipping.

What is FedEx Ground?

The fastest-growing small-package ground carrier in history and the second largest in North America. FedEx Ground, formerly RPS, delivers approximately 1.8 million ground packages each business day to customers throughout the U.S. and Canada via 35,000 employees and independent contractors and a network of 369 facilities. Living up to the FedEx name, deliveries in the continental U.S. are backed by a Money-Back Guarantee.

The company is part of FedEx Corporation, the global transportation and logistics leader. For more information on all aspects of FedEx Ground service, reference our website at www.fedex.com/us/about/today/companies/ground/?link=4.

How is FedEx Ground different from FedEx Express?

FedEx Express offers time-definite express delivery to 210 countries in 24 to 48 hours. From the U.S., FedEx Ground offers cost-effective 1 to 5 day ground delivery to businesses in the continental United States, and 3-7 days to Alaska, Hawaii, Canada, and Puerto Rico. From Canada, FedEx Ground offers cost-effective 1 to 7 day ground delivery to businesses in the continental United States and Canada.

Why is Ground Shipping information included in the License Agreement for all shippers?

While this section does not apply to all FedEx Shippers, we believe having all the information in one document ensures our customers have the most consistent, updated information. If you do not ship packages with FedEx Ground, this section does not apply to you. However, when you open a FedEx Ground account, please review these terms of shipping.

Where can I ship a FedEx Ground package?

From the U.S., FedEx Ground offers cost-effective 1 to 5 day ground delivery to businesses in the continental United States, and 3-7 days to Alaska, Hawaii, Canada, and Puerto Rico. From Canada, FedEx Ground offers cost-effective 1 to 7 day ground delivery to businesses in the continental United States and Canada.

How can I get a FedEx Ground account?

You can contact 1.800.Go.FedEx®, 1.800.463.3339 from the U.S. and Canada.

Alternatively for U.S. Shippers, access the on-line FedEx Ground account registration located on our website.

How long will it take for my FedEx Ground package to arrive?

Typically, FedEx Ground packages are delivered within one to five business days, depending upon point of origin and final destination. FedEx International GroundSM packages are delivered within three to seven business days from the United States to Puerto Rico and Canada. Packages traveling through Customs may take longer to arrive. You can determine standard transit times for your FedEx Ground shipments within the United States by going to www.fedex.com/us/, clicking on Select More Online Services and selecting Ground Transit schedules.

From Canada, FedEx Ground packages are typically delivered within one to seven business days, depending upon point of origin and final destination. Packages traveling through Customs may take longer to arrive. To determine transit times from Canada call 1.800.Go.FedEx.

Are there any package weight and size restrictions for FedEx Ground shipments?

Yes. A package may weigh up to 150 lb and have a combined length and girth of no more than 165 inches.

How much does it cost to ship a package using FedEx Ground?

Shipping charges depend on each package's weight and size as well as the distance it is being shipped.

Can I ship packages to residential addresses with FedEx Ground?

Yes, through our residential-only ground service, FedEx Home Delivery®. The service includes many requested extras such as deliveries until 8:00 P.M. and on Saturdays, as well as scheduled appointment deliveries. FedEx Home Delivery is available only within the U.S. A FedEx Home Delivery package may weigh up to 70 pounds and have a combined length and girth of no more than 130 inches.

If you select FedEx Home Delivery for a package weighing over 70 pounds, you will be asked to change the service type to FedEx Ground. Once you change to FedEx Ground, you will be able to continue processing your shipment.

Are there additional fees for shipping my FedEx Ground package to a residential address?

For rates on U.S. Domestic FedEx Ground packages shipped to a residence, please click on the following URL: /ratefinder/home?cc=US&language=en. For rates on Canadian FedEx Ground packages shipped to a residence, please click on the following URL: /ratefinder/home?cc=CA&language=en.

What documentation requirements are necessary in order for FedEx Ground to pick up my FedEx Ground packages?

FedEx Ground drivers will not pick up Ground packages without a copy of the FedEx Ground Manifest Report. This report is generated after the End of Day Close for FedEx Ground shipments. The Manifest Report will include all FedEx Ground shipments generated in the previous 24 hours, and will include shipments that span over multiple closes if applicable. If you would like to be reminded to print your FedEx Ground Manifest, select Remind me to print Ground Manifest on the Preferences screen.

Each International FedEx Ground shipment requires a Commercial Invoice (1 original and 2 copies for shipments from the U.S. to Puerto Rico; 1 original and 4 copies for shipments from the U.S. to Canada or from Canada to the U.S.).

To request that FedEx Ship Manager generate a Commercial Invoice, select the I want to create a Ground Commercial Invoice checkbox under the More shipment details section on the shipping screen.

If a Commercial Invoice is not produced for the shipment, the shipper is responsible for completing this document as required by the destination country.

How do I print an additional copy of my FedEx Ground Manifest report after I have already proceeded with the End of Day close for FedEx Ground?

The FedEx Ground Manifest report can be printed or reprinted at any time immediately after the End of Day Close or at a later time if there has been more than one close for the day. The Manifest report will include all FedEx Ground shipments generated over the last 24 hours, and is necessary to print off a complete copy of the Manifest Report in order for the FedEx Ground agent to pick up the Ground shipments.

You can print an additional copy of the manifest log by clicking on the Track/History tab, and then clicking on the Print additional manifest button at the bottom of the screen.

What happens if I process additional FedEx Ground shipments after I have already completed an End of Day Close for that day?

It is necessary to close all FedEx Ground shipping transactions for the current day. The End of Day Close will send all transactions processed since the last close to FedEx Ground. You can have multiple closes over one 24 hour period. However, FedEx Ground will not retransmit transactions that have already been closed.

FedEx Return Shipment FAQs (U.S. Only)


Review the following information for common questions about using FedEx Return Shipments:

  • What are FedEx Return shipments?
  • What are the various FedEx Return services and how do they work?
  • How does a FedEx Email Return Label work?
  • Can I add a customized email message for FedEx Email Return Labels?
  • How does a FedEx Express Tag work?
  • Why is FedEx Express Tag not available for all zip codes covered by FedEx Express?
  • How can I tell my customers the time the courier will attempt to pick up the package for a FedEx Express Tag?
  • How does a FedEx Ground Call Tag work?
  • How can I tell my customers the time the courier will attempt to pick up the package for a FedEx Ground Call Tag?
  • How is a return shipment different from a regular shipment?
  • Are the terms and conditions and accessorial fees different than regular shipments?
  • What are the optional and special services offered through FedEx Return services?
  • Are there any package weight, size, or value restrictions?
  • How do I process a return shipment?
  • Can I process a return shipment with my outbound shipment?
  • What payment options are available for return shipments?
  • How can I monitor my FedEx Return shipments?
  • Can I run reports on my return shipments?
  • Will I be billed for return shipments that are not shipped?
  • Will return shipments be manifested?
  • How will my customer know what to do with the return shipment label?
  • How do I cancel a FedEx Return shipment?
  • How do I edit my return shipping defaults?
  • How do I activate or deactivate the FedEx Return shipment option?

What are FedEx Return shipments?

FedEx Return shipments automate the returns process by providing merchants with the ability to

  • Print a FedEx Express or FedEx Ground return shipping label to send along with the outbound package
  • E-mail customers a ready-to-use, password protected FedEx Express or FedEx Ground shipping label
  • Generate a pickup and label request for their customer's return shipment
  • Track a return package by a merchant assigned RMA (Return Merchandise Authorization) number)
  • Ability to track an outbound and return shipment simultaneously
  • Have inbound visibility by enrolling in FedEx InSight®
  • Generate return package reports through FedEx Ship Manager.
  • Be billed for transportation only if the return shipment label is used
  • Visibility of return shipments and RMA numbers on the invoice details

This functionality helps to monitor the returns process from package pickup through delivery back to the desired return location (i.e., shipping in reverse).

What are the various FedEx Return services and how do they work?

FedEx provides a number of return services that allow you and your package recipient (return shipper) to return goods by paying a nominal fee.

  • FedEx® Print Return Label - Allows you to print a return label. This label can be included in either the original shipment or in a separate correspondence to your customer. This label can be used at a future time. Shipping services available for this return option are: FedEx Express (FO, PO, SO, 2day), FedEx Ground, and FedEx Home Delivery.
  • FedEx® Email Return Label - Allows you to e-mail a return label to your customer, which can be printed directly from your customer's desk. An additional link to find the closest drop-off location is also available for your customer's convenience. Shipping services available for this return option are: FedEx Express (FO, PO, SO, 2day), FedEx Ground and FedEx Home Delivery.
  • FedEx® Express Tag - Allows you to arrange for FedEx Express to create and deliver your return shipping label to your customer and collect the item for return. One pickup attempt will be made as part of the service. Shipping services available for this return option are: FedEx Express (PO, SO, 2day).
  • FedEx® Ground Call Tag - Allows you to arrange for FedEx Ground to create and deliver your return shipping label to your customer and collect the item for return. Three pickup attempts will be made as part of the service. Shipping services available for this return option are: FedEx Ground and FedEx Home Delivery for commercial and residential pickup requests.
How does a FedEx Email Return Label work?

FedEx Email Return Labels allow you to electronically transmit a label via e-mail to your customer for the easy return of a package. Your customer will receive an email containing a link to retrieve their return label. Your customer will then print the label, apply it to the package, and drop off the package at any FedEx drop-off location or give it to a FedEx driver. Your customer can find the closest drop-off location directly from their return label screen.

When you process a FedEx Email Return Label shipment, you will not see a copy of the label. Instead you will receive a confirmation with the tracking number(s) related to the specific request. The details for your FedEx Email Return Label request will be stored in your Track/History screen.

Can I add a customized email message for FedEx Email Return Labels?

You can store a message for your customers to be sent every time a FedEx Email Return Label is sent. To store your message, go to the Preferences tab and click the Edit button next to Enable processing of return shipments. You are allowed to store up to 200 characters.

How does a FedEx Express Tag work?

A FedEx Express driver will come to your customer's location, print a return label, and take the package for return. Your customer will receive a receipt containing the tracking number(s) associated with the FedEx Express Tag request. Package pickup can be scheduled for the same day or next day (Monday through Friday) and 1 package pickup attempt will be made.

When you process a FedEx Express Tag request, you will not see a copy of the label. Instead you will receive a confirmation with the tracking number related to the specific request. The FedEx Express Tag will provide you with a master tracking number. Additional tracking numbers will be generated when the courier prints the labels on site. You will be able to track your packages by using the master tracking number. The details for your FedEx Express Tag request will be stored in your Track/History screen.

Why is FedEx Express Tag not available for all zip codes covered by FedEx Express?

FedEx Express Tag availability is dependent upon location and availability of the wireless signal needed for the courier to receive the FedEx Express Tag request and to be able to print the label. Wireless signals may not be available in remote locations.

How can I tell my customers the time the courier will attempt to pick up the package for a FedEx Express Tag?

The time availability and lead time required by FedEx couriers to pick up packages can differ by geographical area, service selected, and zip code. Traditionally, most packages can be picked up after 1:00 PM. The average amount of notice that is needed for a courier to pickup a package is 2 hours. In some cases the lead time required may be 3 hours. When you create a FedEx Express Tag request, you will be asked to enter the Package Ready Time and the Business Close Time. The difference between these 2 should be at least 2 hours. If FedEx requires more than 2 hours, you will receive an error message indicating invalid Package Ready Time.

You can add Pickup Instructions to identify any specific location where the package will be located (e.g., front desk). Make sure to instruct your customers to have the package ready and packed for the courier on the requested date and time. Doing so will help minimize the number of failed pickup attempts.

How does a FedEx Ground Call Tag work?

A FedEx Ground contractor will bring a preprinted label to your customer's location and pick up the package for return. Commercial pickups are available Monday through Friday and can be scheduled for pickup no earlier than next day and no farther in advance than 14 days in the future. Residential pickups are available Tuesday through Saturday and can be scheduled for pickup no earlier than next day and no farther in advance than 14 days in the future. Up to 3 pickup attempts will be made for each FedEx Ground Call Tag request. Pickup attempts will be made on the next 3 consecutive days.

When you process a FedEx Ground Call Tag request, you will not see a copy of the label. Instead, you will receive a confirmation with the tracking number(s) related to the specific FedEx Ground Call Tag request. You will receive a tracking number for each package. The details for your FedEx Ground Call Tag request will be stored in your Track/History screen.

How can I tell my customers the time the courier will attempt to pick up the package for a FedEx Ground Call Tag?

Hours of operation for FedEx Ground are 8:00 AM to 6:00 PM. There is no set time when the FedEx Ground contractor will attempt to pickup the package.

You can, however, add Pickup Instructions to specify the location where the package will be located (e.g., front desk) in case your customer is not available. Make sure to instruct your customers to have the package ready and packed on the requested date. Doing so will help minimize the number of failed pickup attempts.

How is a return shipment different from a regular shipment?

A return shipment is initiated by a merchant or customer and allows for the return package to enter the FedEx system at any location. Tracking and visibility of the package starts at the point where the first scan is received into the FedEx system.

A regular outbound label cannot be used for return purposes since the package origin is always the origin location. Tracking of the package will not be accurate since the system will have conflicting information from where the package originated and where it is delivered.

Are the terms and conditions and accessorial fees different than regular shipments?

The terms and conditions, rates, and accessorial fees for return services differ from those associated with regular FedEx shipments. Review the FedEx Service Guide for details on Terms and Conditions and accessorial fees at www.fedex.com/us/services/termsandconditions/.

What are the optional and special services offered through FedEx Return services?

You can only ship an outbound FedEx Ground or FedEx Express U.S. domestic shipment with a return label. The return label must always be for a FedEx Express, FedEx Ground, or FedEx Home Delivery service.


The following services are available using FedEx Express Print Return Labels:

  • Deliver Weekday
  • Hold at Location
  • Delivery Saturday
  • Saturday Hold
  • Signature Release
  • Signature Proof of Delivery
  • No Indirect Delivery
  • Saturday Pickup
  • Dry Ice
  • Residential Delivery

The following services are not available using FedEx Express Print Return Labels:

  • Dangerous Goods
  • Electronic Surveillance Service
  • COD
  • Priority Alert
  • Alcohol
  • Emerge
  • Alternate Sender
  • Future Day Shipping (except in cases where coupled with an outbound shipment)

The following service is available using FedEx Ground Print Return Labels:

  • Residential Delivery

The following services are not available using FedEx Ground Print Return Labels:

  • Insight Shipment Content Capture
  • Auto Proof of Delivery
  • AOD
  • Alternate Sender
  • Future Day shipping (except in cases where coupled with an outbound shipment)
  • Hazardous Materials
  • COD
  • ECOD
  • Home Delivery special options (appointments, evening delivery, signature, etc.)


The following services are available using FedEx Express Email Return Labels:

  • Weekday Delivery
  • Hold at Location
  • Saturday Delivery
  • Saturday Hold
  • Signature Release
  • Signature Proof of Delivery
  • No Indirect Delivery
  • Saturday Pickup
  • Dry Ice
  • Residential Delivery

The following services are not available using FedEx Express Email Return Labels:

  • Variable Handling
  • Insight Shipment Content Capture
  • Dangerous Goods
  • Electronic Surveillance Service
  • COD
  • Priority Alert
  • Alcohol
  • Alternate Sender
  • Future Day Shipping (except in cases where coupled with an outbound shipment)

The following service is available using FedEx Ground Email Return Labels:

  • Residential Delivery

The following services are not available using FedEx Ground Email Return Labels:

  • Insight Shipment Content Capture
  • Auto Proof of Delivery
  • AOD
  • Alternate Sender
  • Future Day shipping (except in cases where coupled with an outbound shipment)
  • Hazardous MaterialsCOD
  • ECOD
  • Home Delivery special options (appointment, evening delivery, signature, etc.)

The following services are available using FedEx Express Tag returns:

  • Weekday Delivery
  • Saturday Delivery
  • Saturday Hold
  • Signature Release
  • No Indirect Delivery

The following services are not available using FedEx Express Tag returns:

  • Saturday Pickup
  • COD
  • Dangerous Goods
  • Electronic Surveillance Service
  • Priority Alert
  • Insight Shipment Content Capture<<br/>
  • IV Shipment Blocking
  • Alcohol
  • Ship Alert
  • Delivery Notification
  • Excessive Declared Value
  • Dry Ice

The following services are available using FedEx Ground Call Tag returns:

  • Weekday Delivery
  • Saturday Delivery
  • Saturday Hold
  • Signature Release
  • No Indirect Delivery

The following services are not available using FedEx Ground Call Tag returns:

  • Saturday Pickup
  • COD
  • Dangerous Goods
  • Electronic Surveillance Service
  • Priority Alert
  • Insight Shipment Content Capture
  • IV Shipment Blocking
  • Alcohol
  • Ship Alert
  • Delivery Notification
  • Excessive Declared Value
  • Dry Ice
Are there any package weight, size, or value restrictions?

Yes. FedEx Express packages may weigh up to 150 pounds and have a combined length and girth of no more than 165 inches. The maximum declared value for FedEx Express Print Return Label and FedEx Email Return Label shipments is $1,000 USD. FedEx Express Tag shipments have a maximum declared value of $50,000 USD. FedEx Ground packages may weigh up to 150 pounds and have a combined length and girth of no more than 165 inches. The maximum declared value for FedEx Ground Print Return Label and FedEx Ground Email Return Label shipments is $100 USD. FedEx Ground Call Tag shipments have a maximum declared value of $25,000 USD. Please refer to the FedEx Service Guide (including FedEx Express and FedEx Ground services) for additional details.

How do I process a return shipment?

To display the Return screen, click on the Return Shipment button, which appears on the secondary navigation bar at the top of the Ship screen. Your address (the address you entered when you registered at fedex.com) displays in the Return package to section. You need to complete the Return package from section with the name and address of the person/company who will be shipping the return package. The Address Book drop-down menu is available for alternate selections. You may also enter a new contact not listed in your address book.

You can select the Return label type from the drop-down menu at the top of the Return screen. After selecting a Return label type, select the FedEx Service type from the appropriate drop-down menu.

Since it may not be possible to know the exact ship date or weight for the return shipment, these fields are displayed as Date Created and Estimated Weight. The Date Created will be defaulted to the ship date that was indicated for the outbound shipment. You should enter the expected weight of the return shipment in the Estimated Weight field. Once the return package is actually shipped, this information will be updated based on FedEx package scans.

Billing details, including the Bill to account number which displays your default payment method, should be confirmed. If you wish to change your default option, select a different account number from the drop-down menu. If you would like to use the Bill Third Party option, select Third Party from the drop-down menu and enter a third party account number in the Third party account # field.

For your convenience, FedEx provides you with a field to add an RMA (Return Merchandise Authorization) number. This number helps you identify this shipment as an authorized FedEx Return shipment, helping you speed up your reverse logistics processes. This number will be printed on the FedEx label and will also be displayed on the reference section of your invoice.

When you click Continue on this screen, the FedEx label screen displays. The Return Shipment label and Return Shipment instructions (if applicable) can be printed from this screen. In the case of FedEx Express and FedEx Ground Email Return Labels, FedEx Express Tags, and FedEx Ground Call Tags, you will receive a confirmation with the tracking number but no labels will be available for printing. The details of your shipment will be displayed on your Track/History screen.

Can I process a return shipment with my outbound shipment?

If you have activated the Return Shipment option, a box labeled Process return label with outbound shipment appears in the More shipment details section of the Ship screen. If you would like to process a return label, select this box. Complete all other shipping information as you normally would. You may choose either a Ground or Express service for your outbound shipment.

If you are processing an outbound and a return shipment together, you can select the option Link outbound and return tracking. This option allows you to track both shipments simultaneously. The RMA number entered will also be shown in your invoice details.

When you click Continue, the Return Shipment screen displays. The information on the Return Shipment screen mirrors the applicable information entered for the outbound shipment you have just completed. The sender information and recipient information displays as the reverse of what was entered on the previous screen. The Address Book drop-down menu is available for alternative selections. You have the option of editing any of the displayed information before you confirm your shipment. Updating the Return Shipment information will not alter the information entered for the outbound shipment.

Select the desired return label type from the drop-down menu and select a FedEx Shipping service from the corresponding drop-down menu.

Since you may not know the exact ship date or weight for the return shipment, these fields are displayed as Create Date and Estimated Weight. The Create Date will be displayed as the ship date you indicated for the outbound shipment. You should enter the expected weight of the return shipment in the Estimated Weight field. Once the return package is actually shipped, this information will be updated based on FedEx package scans.

Billing details, including the Bill to account number which displays your default payment method, should be confirmed. If you wish to change your default option, select a different account number from the drop-down menu. If you would like to use the Bill Third Party option, select Third Party from the drop-down menu and enter a third party account number in the Third party account # field.

For your convenience, FedEx provides you with a field to add an RMA (Return Merchandise Authorization) number. This number helps you identify this shipment as an authorized FedEx Return shipment, helping you speed up your reverse logistics processes. This number will be printed on the FedEx label and will also be displayed on the reference section of your invoice. If you choose to link your outbound and return shipments together using the RMA number, this number will display on your outbound and return shipment labels for easy cross-reference.

When you click Continue on this screen, the FedEx label screen displays. The Return Shipment label and Return Shipment instructions (if applicable) can be printed from this screen. In the case of FedEx Express and FedEx Ground Email Return Labels, FedEx Express Tags, and FedEx Ground Call Tags, you will receive a confirmation with the tracking number but no labels will be available for printing. The details of your shipment will be displayed on your Track/History screen.

What payment options are available for return shipments?

A return shipment can be billed to your FedEx account number or to a third party FedEx account number. The account number entered for third party billing must be the customer's 9-digit FedEx Express account number. Bill Recipient and Bill Collect are not valid payment options for a return shipment.

How can I monitor my FedEx Return shipments?

Your outbound shipments will display in your Shipping History in the same manner as they do today. Your return shipments will also display in your Shipping History. The Return shipments column contains the following letters to help you identify the FedEx Return type used:

  • R-P - FedEx Print Return Label
  • R-Email - FedEx Email Return Label
  • R-ET - FedEx Express Tag
  • R-CT - FedEx Ground Call Tag

To view all of your return shipments, you can select Return Shipment from the Sort drop-down menu on the Shipping History screen. You can select these shipments and click Track Shipment to determine the status of these shipments.

Can I run reports on my return shipments?

Return Shipment Type and RMA Number are fields that you can select on the Reports screen. These fields allow you to run reports showing only your return shipments. In the report, you will also be able to identify the FedEx Return type and the FedEx service that was requested.

Will I be billed for return shipments that are not shipped?

No, you will not be invoiced for the return shipment if it is not actually shipped.

Will return shipments be manifested?

No, return shipments will not display on the Shipping Manifest. The End of Day Close should be performed for outbound shipments in the same manner as today.

How will my customer know what to do with the return shipment label?

When you print the return shipment label, you will also have the option of printing a Return Shipment Instruction sheet to include with the label.

How do I cancel a FedEx Return shipment?

You can cancel outbound and return shipments in the same way as you would cancel any other shipment. The shipment can be cancelled by clicking Cancel shipment during the shipping process. You can also select the shipment from the Shipping History screen and click Cancel shipment. In the case of a FedEx Email Return Label, if your customer has already printed the label, you will not be able to cancel the shipment. You will need to contact your customer to ensure that the package is not shipped. For FedEx Express Tag and FedEx Ground Call Tag shipments, you can cancel your return shipment up until midnight (Central) of the day that the FedEx Express Tag or FedEx Ground Call Tag request was made. If a FedEx Express Tag request was made for the same day and a courier has already been dispatched for pickup, you will not be able to cancel the FedEx Express Tag request.

How do I edit my return shipping defaults?

To edit your Return Shipping defaults, click the Preferences tab. Select the Enable processing of return shipments option or click the Edit button next to this option. The Return Contact Information screen displays and allows you to edit the following information:

  • Return contact telephone number - This telephone number should be a number that your customers can call when they have questions about their return shipment.
  • Personalized email return message - You can store a generic email message for your customers. This message will be added to the email sent to your customers when requesting a FedEx Email Return Label.

How do I activate or deactivate the FedEx Return shipment option?

To use FedEx Return shipments, select the Preferences tab from the top of any FedEx Ship Manager screen. To activate this option, select Enable processing of return shipments. To turn off this option, click the Preferences tab and deselect the Enable processing of return shipments option.

Where Can I Ship Using FedEx Ship Manager?



Review the following information for common questions about where you can ship:

  • What countries can I ship FedEx Express shipments to using FedEx Ship Manager?
  • What countries can I ship FedEx Ground shipments to using FedEx Ship Manager?
  • What if the country I want is not on the drop-down menu for my international shipment?
  • Why can't I select FedEx International Economy® from my shipping country or to all my international destinations?
  • Why can't I select FedEx International First® from my shipping country or to all my international destinations?

What countries can I ship FedEx Express shipments to using FedEx Ship Manager?

FedEx offers express delivery of virtually any size shipment to more than 220 countries and territories around the world. The countries that currently accept FedEx Ship Manager shipping documentation are listed below. Refer to Service Info at fedex.com for a full listing of countries served by FedEx Express. These include:

Albania Algeria American Samoa Andorra
Angola Anguilla Antigua Argentina
Armenia Aruba Australia Austria
Azerbaijan Bahamas Bahrain Bangladesh
Barbados Barbuda Belarus Belgium
Belize Benin Bermuda Bolivia
Bonaire Bosnia - Herzegovina Botswana Brazil
British Virgin Islands Brunei Bulgaria Burkina Faso
Burundi Cambodia Cameroon Canada
Canary Islands Cape Verde Cayman Islands Chad
Channel Islands Chile China Colombia
Congo Congo, Democratic Republic of Cook Islands Costa Rica
Croatia Curacao Cyprus Czech Republic
Denmark Djibouti Dominica<</td/> Dominican Republic
Ecuador Egypt El Salvador England
Equitorial Guinea Eritrea Estonia Ethiopia
Faeroe Islands Fiji Finland France
French Guiana French Polynesia Gabon Gambia
Georgia Germany Ghana Gibraltar
Grand Cayman Great Britain Great Thatch Island Great Tobago Islands
Greece Greenland Grenada Guadeloupe
Guam Guatemala Guinea Guinea - Bissau
Guyana Haiti Holland Honduras
Hong Kong Hungary Iceland India
Indonesia Ireland, Northern Ireland, Republic of Israel
Italy Ivory Coast Jamaica Japan
Jordan Jost Van Dyke Islands Kazakhstan Kenya
Kiribati Kuwait Kyrgyztan Laos
Latvia Lebanon Lesotho Liberia
Libya Liechtenstein Lithuania Luxembourg
Macau Macedonia Madagascar Malawi
Malaysia Maldives Mali Malta
Marshall Islands Martinique Mauritaniav Mauritius
Mexico Micronesia Moldova Monaco
Montserrat Morocco Mozambique Myanmar/Burma
Namibia Nauru Netherlands Antilles Netherlands, The
New Caledonia New Zealand Nicaragua Niger
Nigeria Niue Norman Island Northern Mariana Islands
Norway Oman Pakistan Palau
Palestine Autonomous Panama Papua New Guinea Peru
Philippines Poland Portugal Puerto Rico
Qatar Reunion Romania Rota
Russian Federation Rwanda Saba Saipan
Samoa San Marino Saudi Arabia Scotland
Senegal Serbia and Montenegro Seychelles Singapore
Slovak Republic Slovenia Solomon Islands South Africa
South Korea Spain Sri Lanka St. Barthelemy
St. Christopher St. Eustatius St. Kitts/Nevis St. Lucia
St. Martin St. Thomas St. Vincent Sudan
Suriname Swaziland Sweden Switzerland
Syria Tahiti Taiwan Tanzania
Thailand Tinian Togo Tonga
Tortola Island Trinidad and Tobago Tunisia Turkey
Turkmenistan Turks and Caicos Islands Tuvalu U.S. Virgin Islands
Uganda Ukraine Union Island United Arab Emirates
United Kingdom United States Uruguay Uzbekistan
Vanuatu Vatican City Venezuela Vietnam
Wales Wallis and Futuna Yemen Yugoslavia
Zambia Zimbabwe    
What countries can I ship FedEx Ground shipments to using FedEx Ship Manager?

FedEx offers FedEx Ground delivery from the United States to Puerto Rico and Canada.

What if the country I want is not on the drop-down menu for my international shipment?

Either the country is not served by FedEx, or it does not accept FedEx Ship Manager documentation. Currently, over 180 countries accept the FedEx Ship Manager shipping document.

Why can't I select FedEx International Economy® from my shipping country or to all my international destinations?

FedEx International Economy service is only available to and from the United States and selected countries. Contact your local FedEx office for more details.

Why can't I select FedEx International First® from my shipping country or to all my international destinations?

FedEx International First service is only available to the U.S. from Canada, and Europe and to Europe from the U.S., Canada, and Puerto Rico. FedEx Ship Manager does not necessarily allow shipping to or from all locations. Contact your local FedEx office for more details.

International Document FAQs


Review the following information for common questions about international documents:

  • What is the difference between "document" and "nondocument" shipments for international shipping?
  • What is a Shipper's Export Declaration (SED) / Electronic Export Information (EEI) (U.S. Only)?
  • Which Proscribed Countries require a Shipper's Export Declaration (SED) / Electronic Export Information (EEI) (U.S. Only)?
  • When do I need a Canadian Export Permit (Canada Export Only)?
  • When do I need to submit a B13A Canada Export Declaration (Canada Export Only)?
  • Do I need a Commercial Invoice using the FedEx International GroundSM service?

What is the difference between "document" and "nondocument" shipments for international shipping?

A "document" shipment includes paper of little or no commercial value and generally doesn't require a Commercial Invoice, such as business correspondence. A "nondocument" shipment defines all other shipments, including printed materials of value. Examples include books and magazines.

What is a Shipper's Export Declaration (SED) / Electronic Export Information (EEI)?

An SED/EEI is used by the U.S. Census Bureau to compile official U.S. export statistics. It's also used for export control. Exports originating from the U.S., Puerto Rico or the U.S. Virgin Islands require an SED/EEI if any commodity in the shipment fits any of these criteria:

  • Customs value of more than US $2,500.
  • Requires Commerce (formally validated) export license
  • Destined to a Proscribed Country.

To determine whether or not your shipment requires an SED/EEI, call toll-free: 1.888.333.3976, weekdays, 8:00 A.M. to 5:00 P.M., Central Time. Which Proscribed Countries require a Shipper's Export Declaration (SED) / Electronic Export Information (EEI)?

All export shipments from the U.S., Puerto Rico or the U.S. Virgin Islands (except Personal, Interoffice, and Business documents) and destined to any of the countries listed below, require an SED/EEI.

For help, please contact International Shipping Assistance at 1.800.247.4747.

AL - Albania KZ - Kazakhstan RU - Russia
AM - Armenia KG - Kyrgyztan RW - Rwanda
AZ - Azerbaijan LA - Laos SD - Sudan
BY - Belarus LV - Latvia SY - Syria
BG - Bulgaria LT - Lithuania TM - Turkmenistan
KH - Cambodia MD - Moldova UA - Ukraine
EE - Estonia MN - Mongolia UZ - Uzbekistan
GE - Georgia RO - Romania VN - Vietnam
When do I need a Canadian Export Permit (Canada Export Only)?

When exporting any controlled, regulated, or prohibited goods from Canada destined to various countries, you must provide the required permit, certificate, or license, as well as any other documents required by the government departments or agencies prior to exportation.

In order to ensure that your shipments are not delayed and to avoid unnecessary penalties and fines by Canada Customs, please ensure that you comply with the Export Permit regulation. The Export Permit Number field should be completed if it is applicable for your shipment. For more information, click Export Permit Information.

When do I need to submit a B13A Canada Export Declaration (Canada Export Only)?

For shipments destined to any country other than the United States, Puerto Rico, and the U.S. Virgin Islands, exporters are required to complete and submit an Export Declaration (B13A) for goods that are valued at CAN $2,000 or more, as well as any controlled, regulated, or prohibited goods of any value.

In order to ensure that your shipments are not delayed and to avoid unnecessary penalties and fines by Canada Customs, please ensure that you comply with the B13A regulation.

FedEx Ship Manager does not provide the option to create a manual B13A declaration with your shipping label. To help expedite your shipment, filing your B13A electronically with Canada Customs prior to shipping is recommended. If you wish to complete a manual Export Declaration B13A, click on the International Tools tab from the fedex.ca home page and complete the B13A online or create a blank form.

The additional information required for the B13A option you select must be obtained from Canada Customs. For example, the applicable Authorization Code Number and Summary ID Number will be provided to you when you file a B13A with Canada Customs.

For more information, click B13A Information.

If you wish to select a default for the B13A option, go to the Preferences tab, select the appropriate B13A option in the section Canada Customs export information, then click Save/Update to save your changes.

Do I need a Commercial Invoice using the FedEx International GroundSM service?

Each FedEx International Ground shipment requires a Commercial Invoice (1 original and 2 copies for shipments from the U.S. to Puerto Rico; 1 original and 4 copies for shipments from the U.S. to Canada). To request that FedEx Ship Manager generate a Commercial Invoice, select the I want to create a Ground Commercial Invoice checkbox under the More shipment details section on the shipping screen.

If a Commercial Invoice is not produced for the shipment, the shipper is responsible for completing this document as required by the destination country.

Shipping Default FAQs


Review the following information for common questions about shipping defaults:

How do I set up my shipping defaults?

During FedEx Ship Manager registration you can fill out an optional area that reflects your shipping preferences. You can also fill out this information or make changes to it at any time using the Preferences tab. For details, see Defining Preferences.

Remind Me to Enter Reference Option FAQs


Review the following information for common questions about the Remind me to enter reference option:

  • What is the Remind me to enter reference option?
  • How do I use this Remind me to enter reference option?
  • How do I turn off the Remind me to enter reference option?

What is the Remind me to enter reference option?

This option allows you to receive a warning message if you are shipping a package and have not entered information in the selected Reference fields. This feature can be useful if your company needs to have specific information (e.g., invoice number, case number) associated with each shipment. For FedEx Express and FedEx Express Freight shipments, information entered in the Your Reference field will print on your invoice. For FedEx Ground shipments, information entered in the Your Reference and P.O Number fields will print on your invoice.

How do I use the Remind me to enter reference option?

To use this option, select the Preferences tab and select the Set up reference options button in the Default shipping information section. A pop up window will display. This window will allow you to enter default information for each reference field and/or select the Remind me to enter reference checkbox. Once you select the Done button at the bottom of the Preferences screen, you will receive a warning message any time you attempt to create a shipping label with no information entered in the selected reference field. The warning message screen will allow you to either return to the Ship screen to enter reference information or continue to the shipping label. For details, see Defining Preferences.

How do I turn off the Remind me to enter reference option?

To turn off this option, select the Preferences tab and select the Set up reference options button in the Default shipping information section. Deselect the Remind me to enter reference box(es) in the popup window. For details, see Defining Preferences.

Address Checker FAQs


Review the following information for common questions about checking addresses:

  • What is FedEx Address Checker?
  • How do I use Address Checker?
  • Why don't the results have the individual's name?
  • Why did I get multiple addresses?
  • How can I get better address matches?
  • How are Puerto Rico addresses different?

What is FedEx Address Checker?

FedEx Address Checker is an application that provides street level address matches. This application is currently only available for checking U.S. and Puerto Rico addresses. Its database is updated on a monthly basis. The following are some of the functions of FedEx Address Checker:

  • Checks to see if the street exists in the city and state, or zip code entered.
  • Checks to see if the street number is within a valid range for the street entered.
  • Provides possible alternatives when an exact match cannot be found based upon the street number, city, state, and zip code entered.
  • Checks to see if the address is Commercial or Residential if the address is found in the database. If this field is blank, FedEx is unable to deetermine the type of address, and you should confirm this with the recipient.
  • Contains a database of company listings to improve your results (not all companies are listed).

FedEx Address Checker does not currently match an address based upon an individual's personal name and does not verify suite or apartment numbers.

How do I use Address Checker?

Complete the address information section on the Ship screen (or select a recipient from the drop-down menu). Select Check recipient address at the bottom of this screen. You will receive one of three responses.

  • Match Found - If a match was found for the address you entered, the Match Found screen will display and no changes will be made to the address you have entered. To close this screen, click on the 'x' in the top right hand corner of the screen. Note: If you click outside of the screen, it will be minimized at the bottom of your screen and it will not automatically display future Address Checker results. You will need to select the open screen from your task bar to redisplay the screen.
  • Match Not Found - If no match was found for the address you entered, the Match Not Found screen will display and no changes will be made to the address you have entered. To close this screen, click on the 'x' in the top right hand corner of the screen. Please see How can I get better address matches? below.

Note: If you click outside of the screen, it will be minimized at the bottom of your screen and it will not automatically display future Address Checker results. You will need to select the open screen from your task bar to redisplay the screen.
  • Address Checker Results - The address matching database did not find an exact match for the address you entered, and is supplying possible alternatives. The Address Checker Results screen will display. Results are ordered by rank; the more likely matches will have a lower numbered rank. To choose one of the addresses displayed, click on the select button next to that address. The selected address will replace the address you had entered on the previous screen. If the address selected contains an "Address Line 2," this will replace the Address2 line on the previous screen. If the address selected does not contain an "Address Line 2," any information that you had entered in the Address2 line on the previous screen will remain.
Note: You should confirm any alternate address results for accuracy before using. Why don't the results have the individual's name?

FedEx Address Checker is unable to match an address based upon an individual's personal name.

Why did I get multiple addresses?
The address matching database did not find an exact match for the address you entered, and is supplying possible alternatives. You should confirm any alternate address results for accuracy before using.

How can I get better address matches?

Simple changes can improve your results, some of these changes include:

  • Spacing - Make sure spaces are placed correctly and avoid unnecessary spaces.
  • Spelling - Eliminate spelling and typographical errors. Make sure you have the correct usage of the number 0 and letter O.
  • Avoid special characters - Refrain from using special characters not absolutely required for the address, such as commas between street names and suites, or periods after abbreviations (use Ave instead of Ave.)
  • Additional address information - Providing additional address information can improve your search results such as:
    • Building or House number - "1", "1A", "1 ½"
    • Street names - "Main", "George Washington", or "42nd."
    • Street Suffix - "Road", "Avenue", or "Rd", "Ave"
    • Sometimes the standard elements of an address are not included, for example, 157 S Parkway E Memphis TN, includes a street number (157), a pre-directional (S), a name (Parkway), and a post-directional (E), but no street suffix, such as "Ave", or "Rd"
  • Order of street and address entries - Street address elements usually follow a format starting with the building or house number, followed by a pre-directional, a street name, street type/suffix, post-directional, apartment designation, apartment number, and/or private mail box designation and number. Different orders as well as language differences apply to addresses in Puerto Rico (see How are Puerto Rico addresses different?).
  • Standard abbreviations - The United States Postal Service designates abbreviation standards for state, street suffix, and apartment/unit designations. A non-standard abbreviation may cause poor search results. If you are unsure about the abbreviation, do not use it.
How are Puerto Rico addresses different?

The Spanish representation of an address can differ significantly from English in the spelling and order, and additional information may be required. Other considerations for addresses in Puerto Rico include:

English Translation. English language addresses can often be translated when displayed in the Address Checker Results screen, for example, 651 Roosevelt St Apt 1A San Juan PR can be translated/displayed as:

  • 651 Callejon Roosevelt Apt 1A San Juan PR or
  • Apt 1A 651 Callejon Roosevelt San Juan PR.

Common Spanish Street Abbreviations. Street abbreviations include:

  • Calle = Street
  • Avenida = Avenue
  • Cond = Condominium

Dry Ice, Dangerous Goods, Alcohol, and Dimensional Weight FAQs


Review the following information for answers to some frequently asked questions about using Dry Ice and Dangerous Goods and calculating dimensional weight:

  • What special requirements are needed to ship Dry Ice?
  • How do I ship a Dry Ice shipment?
  • What special requirements are needed to ship Dangerous Goods?
  • How do I ship a Dangerous Goods shipment?
  • How can I obtain more information on Dangerous Goods shipping?
  • Alcoholic Beverages (U.S. Only)
  • How do I ship an Alcoholic Beverages shipment (U.S. Only)?
  • How can I obtain more information on Alcoholic Beverages shipping (U.S. Only)?
  • When do my package/Express Freight dimensions determine my rates?
  • How do I calculate dimensional weight?

Dry Ice

Note: Shipment preparation via FedEx Ship Manager for shipments containing dry ice is available for U.S. domestic and U.S. export FedEx Express shipments only.

What special requirements are needed to ship Dry Ice?

Dry Ice shipments must be prepared in accordance with International Air Transport Association ("IATA") Dangerous Goods Regulations. Dry Ice shipments require special packaging, marking, labeling, and airbill entries.

If you have any questions regarding your dry ice shipment, please call 1.800.Go.FedEx (463-3339) and press "81" to reach the Dangerous Goods/Hazardous Materials Hot line.

How do I ship a Dry Ice shipment?

After entering your shipment information on the Ship screen, click Go to options. On the Options screen, click the Dry Ice box to display the Dry Ice popup. For U.S. Domestic shipments, enter the weight of the dry ice only, then click Ok. For U.S. Export shipments, enter the number of packages/skids containing dry ice and the weight of the dry ice only, then click OK. Complete all other fields.

Dangerous Goods

Note: Dangerous Goods is currently available via FedEx Ship Manager for U.S. domestic and U.S. export FedEx Express shipments only.

What special requirements are needed to ship Dangerous Goods?

Dangerous Goods/Hazardous Material shipments must be prepared in accordance with International Air Transport Association ("IATA") Dangerous Goods Regulations. Dangerous Goods/Hazardous Materials require special packaging, marking, labeling, and documentation. These shipments must comply with government regulations and FedEx Policies.

More than 3,000 commonly shipped materials, such as aerosol cans or flammable paint, are regulated as "dangerous" by the U.S. Department of Transportation (DOT). Penalties could result in substantial fines or imprisonment.

It is the shipper's responsibility to correctly identify, classify, package, mark, and complete documentation for their dangerous goods shipment. FedEx offers public seminars on dangerous goods as prepared under the International Air Transport Association (IATA).

If you have any questions regarding your dangerous goods shipment, please call 1.800.Go.FedEx (463-3339) and press "81" to reach the Dangerous Goods/Hazardous Materials Hot line.

How do I ship a Dangerous Goods shipment?

After entering your shipment information on the Ship screen, click Go to options. On the Options screen, click the Dangerous Goods box to display the Dangerous Goods popup. Select the type/class of the dangerous goods you are shipping, then click OK. Complete all other fields.

How can I obtain more information on Dangerous Goods shipping?

FedEx provides information on Dangerous goods shipping at the following URL: www.fedex.com/us/services/options/express/dangerousgoods/. This site includes links to sections on Special Handling fees, Regulatory Updates, Seminars, Resources, Declaration Forms, and other information. The Declaration Forms section provides Shipper's Declaration for Dangerous Goods form templates. The Resources section offers helpful aids to check procedures for shipping dangerous goods.

Alcoholic Beverages (U.S. Only)

Alcoholic beverages can currently be shipped by FedEx approved licensees via FedEx Ship Manager for U.S. domestic and U.S. export FedEx Express shipments only.

How do I ship an Alcoholic Beverages shipment (U.S. Only)?

After entering your shipment information on the Ship screen, click Go to options. On the Options screen, click the Alcoholic beverages checkbox to display the Alcoholic beverages contents popup. Provide all required information on the popup window, and then click OK to return to the Options screen.

How can I obtain more information on Alcoholic Beverages shipping (U.S. Only)?

Before you are permitted to ship alcoholic beverages with FedEx, you must be enrolled to ship Express Alcohol. Contact your FedEx Sales professional for more information about how to enroll.

FedEx provides information on alcoholic beverages shipping at the following URL: /us/wine.

When do my package/Express Freight dimensions determine my rates?

Shipments in FedEx provided packaging are not currently subject to dimensional weight pricing. Dimensional weight is optional when using your own packaging. FedEx reserves the right to assess transportation charges based on volumetric standards for all shipments. This includes using the International Air Transport Association (IATA) volumetric standard for international shipments. Dimensional weight pricing is applicable, on a per package or shipment basis, on all shipments larger than one cubic foot. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed.

How do I calculate dimensional weight?

For U.S. domestic shipments, multiply the length by width by height (in inches) and divide by 194. (L x W x H) /194. (Dimensional weight (in lb) = L x W x H (in inch) / 194.)
For U.S. export shipments or any Canadian shipments, multiply the length by width by height (in inches) and divide by 166. (L x W x H)/166. (Dimensional weight (in lb) = L x W x H (in inch) / 166.)
For international shipments or any Canadian shipments, multiply the length by width by height (in centimeters) and divide by 6,000. (L x W x H)/6000. (Dimensional weight (in kg) = L x W x H (in cm) / 6000.)
If the dimensional weight exceeds the actual weight, charges may be assessed based on the dimensional weight. Contact your local FedEx office for more details.

Printing a Label FAQs



Review the following information for answers to some frequently asked questions about printing labels:

  • How do I print the FedEx Ship Manager label?

  • Why does my shipping label look different?

  • How should I fold and insert the label into a package?

  • How should I attach the clear plastic pouch to a skid for FedEx Express Freight shipments?

  • What if my shipment requires a Commercial Invoice Document?

  • How many copies of the label do I need?

  • Why are so many copies required for an international shipment?

  • What if a label doesn't print?

  • How do I adjust the printer settings on my Web browser?

  • What if my FedEx Ship Manager shipping document has gray lines across the bottom portion or prints without a bar code?

  • How do I print multiple labels at one time?

How do I print the FedEx Ship Manager label?

Once you have completed your online Shipping Information form, click the appropriate button at the bottom of the screen. (For FedEx Express international nondocument shipments, additional screens will be displayed for customs information.) Once the label screen is displayed, use the Print button in your Web browser to print the label on 81/2 x11" paper on your laser or inkjet printer. Only a laser or inkjet printer can be used to print FedEx shipping labels. FedEx scanners cannot presently read shipping labels printed by other printers.

Why does my shipping label look different?

FedEx is putting more information into the shipping label. A new 2-dimensional bar code will accommodate 16 times more information about your FedEx Express and FedEx Ground shipments, improving our ability to process, track, and deliver your shipments. How should I fold and insert the label into a package?

Fold the printed label where indicated and place it in the clear plastic pouch on your package so that the barcode portion can be read and scanned. Make sure you include the required number of printed label page copies in the clear plastic pouch (varies according to the country of origin and which FedEx service you select).

How should I attach the clear plastic pouch to a skid for freight shipments?

  • Customers sometimes place orientation markings, in words or symbols, on their shipments. Place labels and markings on the same side of the shipment.

  • Place the labels on an even surface (bar code surface must be smooth for scanning)

  • Do not wrap label around corner of packaging.

  • Remove old or incorrect labels.

Note: Orientation instructions on a shipment other than a FedEx standard exception sticker are interpreted by FedEx to imply preferred orientation and FedEx does not offer to comply with such instructions. Freight shipments that need to maintain a specific orientation should be pre-approved by FedEx Packaging Design and Development. What if my shipment requires a Commercial Invoice document?

Prepare and print the required number of copies. Sign each one and place all of them behind the shipping label in the clear plastic pouch.

Each FedEx International GroundSM shipment requires a Commercial Invoice (1 original and 2 copies for shipments from the U.S. to Puerto Rico; 1 original and 4 copies for shipments from the U.S. to Canada). To request that FedEx Ship Manager generate a Commercial Invoice, select the I want to create a Ground Commercial Invoice checkbox under the More shipment details section on the shipping screen.

If a Commercial Invoice is not produced for the shipment, the shipper is responsible for completing this document as required by the destination country.

How many copies of the label do I need?

The customs authorities in each destination country determine how many copies of the shipping document, including the Legal Terms and Conditions, are required. The number also varies by origin country. A pop up message will be displayed on the label screen indicating the number of copies required.

Why are so many copies required for an international shipment?

The number of copies required is determined by the Customs authorities at each destination country for your shipment.

What if a label doesn't print?

If you have trouble printing a FedEx Ship Manager label from your browser, first verify that a local or network printer is correctly installed and configured on your PC.

Shipping labels can only be printed immediately after the shipment has been processed and the shipping label appears on your screen. Additional copies can be printed directly from this screen. However, once shipping has resumed, you will not be able to edit your shipment or reprint the Shipping label. The original shipment must first be deleted from your Shipping History and reprocessed to produce another shipping label. This will ensure you will not be billed in duplicate for the same shipment.

How do I adjust the printer settings on my Web browser?

The printer settings on your Web browser can be used to ensure consistent sizing of the shipping label you print. To confirm the printer settings are accurate select File at the top of the screen. In the menu that appears select Print. In the print options select Portrait as the page orientation and 8-1/2 x 11" as the page/sheet size.

What if my FedEx Ship Manager shipping document has gray lines across the bottom portion or prints without a bar code?

Check the DPI setting for your inkjet or laser printer in your Printer Setup/Printer Control Files. If it's 600 or higher, reset to 300 and set Print Quality to low. Try printing again. If you produce a shipping document with a different tracking number than the misprint, you must cancel the shipment. Use the tracking number from the misprinted document to cancel it.

How do I print multiple labels at one time?

In order to select the 'Print all labels' button to print one copy of each label, your system must have Sun Java J2SDK/J2RE version 1.4.1_02 or higher.

To check your current version of Java, open your browser and go to Tools. Select Sun Java Console and then scroll to the top to see your Java version.

To download the necessary software, follow these steps:

1. Please uninstall all jvm's in the system: Open the operating systems control panel, select the Add or Remove Programs item from the list in the Control Panel, and then select each JVM or Java Runtime environment item in the list and select remove

2. Go to the Java site at: http://java.sun.com/products/archive/index.html

3. Under Java 2 Platform Standard Edition (J2SE), go to the subheading J2SDK/J2RE - 1.4 and choose 1.4.1_02 in the dropdown. After you have selected the correct version please select the Go button next to it and following the installation instructions from Sun's website

4. After you have installed Java 1.4.1_02, try printing your labels

Pending Shipments FAQs (U.S. and Canada Only)



Review the following information for answers to some frequently asked questions about pending shipments:

  • What is the Pending Shipment Option?

  • How do I activate the Pending Shipment Option?

  • How do I create a Pending Shipment?

  • Can I create Pending Shipments for a future date and print them today?

  • Will I be billed for Pending Shipments if I never create the labels?

  • What is the Pending Shipment Log?

  • How long do Pending Shipments stay in the Pending Shipment Log?

  • How do I print Pending Shipment labels?

  • How do I cancel Pending Shipments?

  • What is the Pending Shipments Reminder?

  • How do I turn off the Pending Shipment Option?

Note: This option is currently available for U.S. Domestic and Canada Domestic Express and Ground shipments only. It is not available for Freight shipments.

What is the Pending Shipment Option?

This option allows you to save completed shipping transactions and process them later. This allows you to enter all shipment information ahead of time and print the labels when your packages are ready to be shipped.

How do I activate the Pending Shipment Option?

To use the Pending Shipment Option, click on the Preferences tab, then select the box labeled Enable processing of pending shipments. Click Done.

Once you select this checkbox, a Create as Pending Shipment box appears on your Ship screen. Once you begin creating Pending Shipments, a Pending Shipment Log will appear in the secondary navigation bar of the Ship screen.

How do I create a Pending Shipment?

On the Ship screen, select the Create as Pending Shipment box and complete all other information as you normally would. (The Create as Pending Shipment checkbox is located in the Optional Information section just below the Payment section.)
When you click Continue, you have 2 options. You can create more shipments, or you can choose Shipping History. On the Shipping History screen, you can print your labels from the Pending Shipment Log.

Can I create Pending Shipments for a future date and print them today?

Yes, you can create Pending Shipments for a future date in the same manner as you would create a future day label. You can print Pending Shipment labels at any time.

Will I be billed for Pending Shipments if I never create the labels?

No, the shipment is not actually 'processed' until you create the label. Once you create the label, the shipment will be billed according to the normal process.

What is the Pending Shipment Log?

The Pending Shipment Log is a list of your pending shipments. These shipments will be displayed in a similar manner to your Shipping History display. They will be listed by ship date. There will be no tracking number displayed, since these shipments have not been processed yet.

You can print labels at any time for any shipment in the Pending Shipment Log. You can save up to 100 shipments in your Pending Shipment Log, and you can ship up to 10 shipments at a time.

How long do Pending Shipments stay in the Pending Shipment Log?

Shipments remain in the Pending Shipment Log for 10 days from the Ship Date entered for the shipment. If you created a Pending Shipment for a future ship date, it will remain in the Pending Log for 10 days after that ship date.

How do I print Pending Shipment labels?

On the Shipping History screen, click on the Pending Shipments label at the top of the screen.

  • To print a label for a pending shipment, select the shipment and click Print selected labels. A label is created for the shipment. Follow the steps provided to print the label.

  • To print labels for all of today's pending shipments, click Print today's labels. A label is created for each shipment. Follow the steps provided to print the labels.

How do I cancel Pending Shipments?

To cancel labels, select the shipments from the Pending Shipment Log and click Cancel Labels. All selected shipments will be cancelled.

What is the Pending Shipments Reminder?

If you have shipments in the Pending Shipment Log for the current ship date or a future date, you will receive a message advising you that you have Pending Shipments each time you login to FedEx Ship Manager. This screen gives you 2 options: You can select Continue to login, or you can choose Shipping History. On the Shipping History screen, you can print your labels from the Pending Shipment Log.

If you do not wish to receive this message, you can click on the Don't show me this again box on the Reminder screen. If you later decide that you would like to receive the Reminder message, you can select the Remind me to print pending shipments box on the Preferences tab.

How do I turn off the Pending Shipment Option?

To turn off this option, deselect the Pending Shipment checkbox on the Preferences screen.

Getting My Package to FedEx FAQs



Review the following information for answers to some frequently asked questions about getting your package to FedEx:

  • How do I get my package to FedEx?

How do I get my package to FedEx?

You can choose from three options:

  • Use a scheduled FedEx pickup

  • Arrange for a pickup online (not available in all countries)

  • Drop your package off at a FedEx location.

You can arrange for a pickup or find a dropoff location by selecting the appropriate choices either on the Options screen or the Next Steps screen.

Address Book FAQs



Address Book FAQs


Review the following information for answers to some frequently asked questions about the Address Book:

  • How can I enter addresses directly into my Address Book?

  • How do I edit addresses in my Address Book?

  • How do I save addresses to my Address Book?

  • How do I delete addresses from my Address Book?

  • How can I import addresses from other applications into my Address Book?

  • How can I export my FedEx Ship Manager Address Book so I can bring it into other applications or use with another FedEx Ship Manager ID?

How can I enter addresses directly into my Address Book?

Select the Address Book tab from the top of any FedEx Ship Manager screen. At the top of the Address Book screen, click Add/Update. You can then enter the recipient information along with any shipping defaults that you would like to set for that recipient. For details on using the Address Book tab, see Using the Address Book.

How do I edit addresses in my Address Book?

Select the Address Book tab from the top of any FedEx Ship Manager screen. Select a recipient and click Edit. The edited changes will be saved to your Address Book. For details, see Using the Address Book.

How do I save addresses to my Address Book?

After entering a new shipping address on the Domestic or International Shipping screen, you can save it to your Address Book. Just select Save in/update my Address Book below the Recipient Information section. The recipient address information and basic shipping selections that you entered will be saved in your Address Book. For details, see Using the Address Book.

How do I delete addresses from my Address Book?

Select the Address Book tab from the top of any FedEx Ship Manager screen. Select the recipient you want to delete. Click Delete. Confirm your choice. For details, see Using the Address Book.

How can I import addresses from other applications into my Address Book?

Select the Address Book tab from the top of any FedEx Ship Manager screen. At the top of the Address Book screen, click Import. Enter the location of your Address Book or click Browse to search for it. Select your Address Book format from the drop-down menu of choices. Click Import to import the file. The imported addresses will be saved to your Address Book. For details, see Using the Address Book. Note: FedEx Ship Manager supports a maximum of 2000 Address Book entries per user.
How can I export my FedEx Ship Manager Address Book so I can bring it into other applications or use with another FedEx Ship Manager ID?

Select the Address Book tab from the top of any FedEx Ship Manager screen. At the bottom of the Address Book screen, click on Export. Your browser will display a standard download message asking if you want to open or save. Choose Save. Your browser allows you to specify a format and destination of the file. The file must be specified as a comma-separated values (.csv) format. The exported Address Book will be saved to the hard drive on your computer in a format that will allow you to import your Address Book into other applications or use with another FedEx Ship Manager ID. For details on using the Address Book tab, see Using the Address Book.

Note: You can select individual records to export. By default, all records are exported.

Address Book Group FAQs



Review the following information for answers to some frequently asked questions about the Address Book Groups.

  • What is the Address Book Group?

  • How do I create a Group?

  • How do I ship to a Group?

  • How do I update a Group?

  • How do I delete a Group?

  • How do I edit the Group Description?

  • Why do some addresses not display on the Add Group screen?

  • Why must all members of a group be in the same country?

  • Why did I not get a label for one of my group members?

What is an Address Book Group?

An Address Book Group allows you to save time when you send the same package to a number of recipients. You can create groups of up to 10 recipients.

How do I create a group?

To review the current list of groups in your Address Book, add new group or edit existing groups, click the Address Book tab from the top of any FedEx Ship Manager screen and click Create new group at the bottom of the screen. Type the group information and add members to the group. For details, see Add New Group and Add Group Members.

How do I ship to a group?

You can either use the Ship screen or the Address Book tab from the top of any FedEx Ship Manager screen to ship to a group.

  • From the Ship screen, simply select Ship to a Group from the Reference ID drop-down menu. Select a group name from the drop-down menu and complete the Ship screen.

  • From the Address Book tab, select the group by clicking the box to the left of the group name. Click Ship. The Ship screen appears with your group's name, address, and default shipping information automatically entered. For details on shipping, see Shipping a package.

All shipment information must be the same for all recipients in the group. This includes service type, packaging, weight, declared value and all other applicable fields. For international shipments, all customs information must be the same for all packages. If you use the Shipment Notifications or Shipment Contents options, the information you enter for these options will apply to all packages and all shipments must be going to the same country. Note: Group shipping is not available for Freight shipments.
How do I update a group?

From the Address Book main page, select the Groups label from the secondary navigation bar. Select the group you want to edit and click Edit.

To add additional recipients to your group, select the appropriate name from the Address Book List and click Add. To remove a recipient from your group, select the name and click Remove. To select multiple recipients, hold down the Ctrl key while selecting each recipient. Each time you add or remove a member from the group, these revisions are automatically saved. For details, see Using the Address Book.

How do I delete a group?

From the Address Book main page, select the Groups label from the secondary navigation bar. To delete a group, select the group(s) by clicking the box to the left of the name and click Delete. Confirm your choice, and click OK. For details, see Using the Address Book.

How do I edit the group description?

From the Address Book main page, select the Groups label from the secondary navigation bar. On the Groups screen, select the group you want to edit and click Edit. You can make changes to the Group Nickname and/or Group Description. For details on using the Address Book tab, see Using the Address Book.

Why do some addresses not display on the Add Group screen?

If you have imported an Address Book, you may have recipients with incomplete information in your FedEx Ship Manager Address Book. These recipients will not appear in your Address Book List on the Add Group screen. To make these eligible for group membership, you will need to complete all required information for these recipients in your Address Book.

Why must all members of a group be in the same country?

There are a number of criteria that vary according to the destination country. These include weight and declared value limitations, as well as international documentation requirements. In order to ensure that all shipments comply with destination requirements, all members in a group must be in the same country.

Why did I not get a label for one of my group members?

If a group member does not qualify for a service or special service selected, you will receive an error message screen advising you of the reason that this label could not be created. This screen can be printed and used as a reference for creating another shipping label for this recipient.

Note: It is important that you verify that the number of labels printed match the number of shipments you plan to send. Additionally, please make sure that the appropriate label is attached to each package.

Tracking/History FAQs



Tracking FAQs


Review the following information for answers to some frequently asked questions about tracking and shipping history.

  • How do I track a package/shipment using FedEx Ship Manager?

  • How do I track shipments that were not shipped on FedEx Ship Manager at fedex.com?

  • How do I track by date, reference information, recipient, company, or exception?

  • How do I use Shipment notifications to track packages?

How do I track a package/shipment using FedEx Ship Manager?

Select the Track/History tab from the top of any FedEx Ship Manager screen. Then select the shipment you want to track and click on Track shipment. You can select up to 30 shipments at one time by holding down the Ctrl key while selecting each shipment.

How do I track shipments that were not shipped on FedEx Ship Manager at fedex.com?

Select the Track/History tab. In the Track another shipment section at the bottom of the screen, enter up to 30 tracking numbers (one per line) and click Track. You can also choose to track by any one of the following reference numbers: your reference, PO number, Invoice number, and Department number. Choose the type of reference number from the drop-down menu, enter the number(s), and click Track.

How do I track by date, reference information, recipient, company, or exception?

Select the Track/History tab. In the Additional Tracking Options section at the bottom of the screen, enter a start date and end date for the shipments you want to track. You can also choose to track by any one of the following options: reference information, recipient, company, or exception.

How do I use Shipment notifications to track packages / shipment?

The Shipment notifications feature of FedEx Ship Manager allows you to send notification to others and to yourself when your FedEx Express or FedEx Ground package / freight has been sent. The alert message includes a link you can click for tracking information about the shipment.

Shipping History FAQs



Review the following information for common questions about Shipping History:

  • How do I view previous shipments?

  • How do I download my Shipping History?

  • How do I track the status of previous shipments?

  • How do I cancel a shipment from my Shipping History?

  • How do I reprint a Shipping Label or Commercial Invoice/Pro Forma Invoice?

  • How do I request a Signature Proof of Delivery (for U.S., Canada, and Puerto Rico Destinations Only)?

  • How can I generate a Shipping Report?

How do I view previous shipments?

Select the Track/History tab from the top of any FedEx Ship Manager screen. You can review or print information for any shipment you have processed using FedEx Ship Manager in the last 45 days. Your shipping history automatically displays by date. You can use the Sort By drop-down menu to view by Ship Date, Company, Contact name, Your reference, P.O. number, Invoice number, Department number, Return Shipments, Tracking Number, Destination, Service Name, Weight, and COD Amount. Just select an option and click Sort.

How do I download my Shipping History?

Select the Track/History tab from the top of any FedEx Ship Manager screen. To download your shipping history, click Download. Your browser will display a standard download message asking if you want to open or save. Choose Save. Your browser allows you to specify a format and destination of file. Then you can download the shipping history file.

How do I track the status of previous shipments?

Select the Track/History tab from the top of any FedEx Ship Manager screen. Select the shipment you want to track and click on Track shipment.

Tracking information is available for FedEx Express shipments within 120 days of shipment. To find the status of a shipment older than 120 days, please call 1-800-Go-FedEx® (800) 463-3339 in the U.S. or Canada, or see the Contact Information screen for your local customer service number. For freight shipments please call (800) 332-0807.

How do I cancel a shipment from my Shipping History?

You can use FedEx Ship Manager to cancel a shipment on the ship date, provided it has not been picked up by one of our couriers.

Select the Track/History tab from the top of any FedEx Ship Manager screen. Select a shipment from the Shipping History list, then select Cancel shipment. To cancel multiple shipments, hold down the Ctrl key while selecting each shipment. When canceling multiple shipments, please select ground, express and Express Freight and express shipments separately. An asterisk(*) next to a Ground shipment indicates that it has already been closed and may not be cancelled.

How do I reprint a Shipping Label or Commercial Invoice/Pro Forma Invoice?


Select the Track/History tab from the top of any FedEx Ship Manager screen. Select a shipment from the Shipping History list, then select Reprint. These documents can be reprinted for up to 12 hours from the time that the shipment was processed.

Note: The Reprint label should only be used when the original label is not available. Use of this label for shipping additional shipments is fraudulent and could result in additional billing charges, along with the cancellation of your FedEx account number. This feature is not currently available for FedEx Ground shipments.
How do I request a Signature Proof of Delivery (for U.S., Canada, and Puerto Rico Destinations Only)?

Select the Track/History tab from the top of any FedEx Ship Manager screen. Select the shipment you want to view and click on Track shipment. If a signature is unavailable for this shipment, it will be noted on the Results screen.

How can I generate a Shipping Report?

Shipping Reports can be accessed by selecting the Reports tab from the top of any FedEx Ship Manager screen. For more information, see Generating Reports.

Signature Proof of Delivery FAQs



Review the following information for common questions about Signature of Proof of Delivery:

  • What is Signature Proof of Delivery?

  • How do I request a Signature Proof of Delivery? (for U.S., Canada, and Puerto Rico Destinations Only)

  • What is the difference between Track and Signature Proof of Delivery?

  • What does "No signature found" mean?

  • When is a Signature Proof of Delivery available?

What is Signature Proof of Delivery?

To confirm a shipment has been received and signed for, you can use our Signature Proof of Delivery (SPOD) feature. With this feature, you can see a picture of the recipient's signature. Signature Proof is available for shipments from anywhere delivered to destinations within the U.S., Puerto Rico, and Canada.

How do I request a Signature Proof of Delivery (for U.S., Canada, and Puerto Rico Destinations Only)?

Select the Track/History tab from the top of any FedEx Ship Manager screen. Select the shipment you want to view and click on Track shipment. If a signature is unavailable for this shipment, it will be noted on the Results screen.

What is the difference between Track and Signature Proof of Delivery?

Track is available for all shipments. Signature Proof of Delivery is currently only available for shipments delivered in the U.S., Puerto Rico, and Canada. You can use Track to check the status of your shipment at any time during and within 120 days after the ship date. You can use Signature Proof of Delivery to get a picture of the recipient's signature (if the signature is available) after the shipment has been delivered.

What does "No signature found" mean?

"No signature found" may mean that the signature has not been processed yet or that no signature was received at the time of delivery. Signatures can take approximately 2 to 5 days to process. Even if no signature is available, you can still view and print proof of delivery information by selecting Track. You can also check again later for the signature. If no signature is available after seven business days, please call 1.800.Go.FedEx® 1.800463.3339 in the U.S. and Canada. Please note that the signature may be unavailable if it was released (the sender indicated that no signature was required). For Express Freight shipments call 1.800.332.0807.

When is a Signature Proof of Delivery available?

Signatures can take approximately 2 to 5 days to process after the package has been delivered.

Fast Ship FAQs



Fast Ship FAQs


Review the following information for common questions about Fast Ship Profiles:

  • What is Fast Ship and how do I use it?

  • How can I enter an address directly into my Fast Ship Profiles?

  • How can I convert an address from my Address Book into my Fast Ship Profiles?

  • How can I edit my Fast Ship Profiles?

  • How can I save shipping profiles to Fast Ship?

  • How do I delete a profile from Fast Ship?

  • How do I review a shipment before I ship a package using Fast Ship?

What is Fast Ship and how do I use it?

The Fast Ship feature can be used when you ship the same package repeatedly to the same recipient. Click on the Fast Ship tab at the top of any FedEx Ship Manager screen, or select the Use a Fast Ship profile option in the Recipient ID drop-down menu on the Ship screen.

Do not use Fast Ship when you need to use a special FedEx service like Saturday Pickup or Delivery. Fast Ship is not available for FedEx Express Freight shipments. Fast Ship cannot be used for Freight shipments.

Note: For international nondocument shipments, the product/commodity information will not be saved as part of the Fast Ship profile. When you select a Fast Ship profile for an international shipment containing products/commodities, you will be taken to the Products screen to complete the additional required information.
How can I enter an address directly into my Fast Ship Profiles?

You can either enter information on the Ship tab and select Add to my Fast Ship profiles or click on the Fast Ship tab and click Edit. You can then enter the recipient information along with all the shipping information including package type, service, weight, and declared value.

Fast Ship Profile is not currently available for Freight shipments.

How can I convert an address from my Address Book into my Fast Ship Profiles?

Click the Address Book tab and select the address you would like to create a Fast Ship Profile for, then click Edit. You will then need to enter all the shipping information including package type, service, weight, and Declared value for that recipient.

How can I edit my Fast Ship Profiles?

Click the Fast Ship tab. Select the recipient you wish to edit and click Edit. Enter your changes and click Save/Update. The edited changes will be saved.

How can I save shipping profiles to Fast Ship?

After entering a new shipping address on the Ship screen, you can save it to your Fast Ship Profiles. Just select Add to my Fast Ship Profiles below the Recipient Information section. The recipient address information and all the shipping selections that you entered will be saved in your Fast Ship Profiles.

How do I delete a profile from Fast Ship?

Click the Fast Ship tab. Select a profile and click Delete. You are asked to confirm your decision before the profile is removed.

How do I review a shipment before I ship a package using Fast Ship?

Select the Fast Ship tab. Select the recipient you wish to ship to and click on Review shipment. You will then be taken to the shipping screen where you can review all the shipment details and make any necessary corrections.

Report FAQs



Report FAQs


Review the following information for answers to some frequently asked questions about Reports:

  • How do I create a report?

  • How do I sort my report?

  • What does it mean if "N/A" is displayed on the report?

How do I create a report?

To create reports, select the Reports tab from the top of any FedEx Ship Manager screen. On the Report screen, you must first specify a Shipment Date Range for the report by selecting a Beginning Date and Ending Date from the drop-down menus. The report will include only those shipments that fall within the date range you selected.

Note: Reports can only contain shipments for the last 45 days.
The Report tab allows you to create a report containing one or more of a number of shipment data elements. These include Recipient Information, Tracking Number, Ship Date, Service type, Weight and others. When you select Create report, the report will be displayed containing the data elements you have selected. You can view the report online, print the report from your browser or download it and save it to a file. For details, see Generating Reports.

How do I sort my report?

When you create a report, it will automatically be sorted by the Ship Date. If you would like to have the report sorted by different criteria, you can select up to 3 different sort criteria. Select these from the Sort 1, Sort 2, and Sort 3 drop-down menus. For details, see Generating Reports.

What does it mean if "N/A" is displayed on the report?

If you have selected a field for the customized report and did not populate the field when shipping, "N/A" will be displayed in the report. For example, if you have selected Express Reference Information as one of the report data elements, but did not complete this field for these shipments, "N/A" will appear.

Shipping Administration FAQs (U.S. Only)



General Information about Shipping Administration FAQs


Review the following information for answers to frequently asked questions about Shipping Administration users and Shipping Administrators:

  • How does a Shipping Administrator get started?

  • How do I add more account numbers to Shipping Administration?

  • How do I add account numbers from different countries to Shipping Administration?

  • What functions can a user perform if they are assigned administrative privileges?

  • What are the features of the Admin tab?

  • Can a Shipping Administration user with administrative privileges access the FedEx Ship Manager® Ship screens?

  • What functions can a user perform if they are not assigned administrative privileges?

  • How do I get a FedEx account number?

  • Why do I see options for FedEx Ground® in the Department Profile, but cannot see FedEx Ground service options on the Ship screen?

How does a Shipping Administrator get started?

After the Shipping Administrator logs in, the Admin tab appears. The Shipping Administrator can then take the following steps to start using Shipping Administration:

  • Add one or more Departments and set service and reference options for each Department.

  • Update Departments to add additional account numbers, if required

  • Update Company Profile for additional configuration options (e.g., allow users to change password).

  • Add Shipping Administration users to Departments and assign users to FedEx account numbers.

  • Provide Shipping Administration users with their login information (User IDs and passwords).

How do I add more account numbers to Shipping Administration?

A Shipping Administrator can add new FedEx account numbers by updating a Department Profile. Any new account numbers added in a Department will also be added to the Company Accounts list. In the Department Profile screen, click Add new account. A separate screen displays with blank fields where you can enter the account number and address information. The account added must be an existing and valid FedEx account that already exists on the FedEx database. Although the account information (city, state, ZIP) must match the account information provided to FedEx when the account number was requested, it does not have to match the Department address information. Shipping Administration users can be shipping from a different physical location than where the account number is based.

How do I add account numbers from different countries to Shipping Administration?

Separate country-specific Shipping Administration User IDs need to be created to administer accounts from different countries. For example, a U.S. Shipping Administration User ID would be needed to administer U.S. account numbers and a Canadian Shipping Administration User ID would be needed to administer Canadian account numbers. A U.S. Shipping Administration User ID would not be able to administer Canadian account numbers.

What functions can a user perform if they are assigned administrative privileges?


The Shipping Administration user with administrative privileges will have access to certain administrative functions, depending on what administrator level her/she has been assigned, for managing groups of users within the Company. With a single User ID, the Shipping Administrator can also ship packages and manage their own personal shipments via FedEx Ship Manager®.

Shipping administrator functions include:

  • Department, User, and Reference Administration (adding, configuring, updating, and deleting Departments, users, and references).

  • Reporting (running customized reports to monitor shipping activity of users Company-wide).

  • Tracking (ability to track users' shipments from within a report).

  • Maintenance of Company information.

  • Creating and managing a Central Address book, which can be shared with all users that have been added to Shipping Administration.

Department Administrator functions include:

  • Add new users to the Department that they are assigned as administrator

  • View and update Department settings for the Department they are assigned as administrator

Company Administrator functions include:

  • Creation/control/edit privileges for all of the Department administrators

What are the features of the Admin tab?

The Admin tab allows users who are assigned administrative privileges to easily perform the key administrative functions: User Administration, Department Administration, Reference Administration, and Administrative Reports. With these administrative tools, the Shipping Administrator can manage and control shipments that are processed by multiple users within the Company. A user with administrative privileges can also access any of the FedEx Ship Manager screens via the tabs located at the top of each screen.

Can a Shipping Administration user with administrative privileges also access the FedEx Ship Manager® screens?

When administrative privileges are assigned to the Shipping Administration user, the Admin tab will automatically be available to them when they log on to Shipping Administration and by default the Administration section will appear. The user will have access to all the FedEx Ship Manager® shipping functionality through the additional tabs at the top of the screen. The Shipping Administrator can return to the Admin section from FedEx Ship Manager® by clicking on the Admin tab.

What functions can a user perform if they are not assigned administrative privileges?

The Shipping Administration user without administrative privileges assigned to their User ID has the same capabilities as a regular FedEx Ship Manager user, except that certain features will only be available to them if the Shipping Administrator has granted this privilege. Shipping Administration users will be able to view and manage their own personal shipping history for tracking and reporting, but cannot see the shipment activity for other users in the Company. Users without administrative privileges do not have access to any of the administrative functionality of Shipping Administration.

How do I get a FedEx account number?

Applying for a FedEx account number is just one click away with FedEx Online Account Registration.

Tip: If you already have an account number, but are unfamiliar with FedEx and its many services, get a quick overview in the Customer Center at www.fedex.com. If you would like to set up an additional account number to add to your Shipping Administration profile, you can apply for one online at fedex.com.
Why do I see options for FedEx Ground in the Department profile, but cannot see FedEx Ground service options on the Ship screen?

The Company must be set up and authorized to ship FedEx Ground in order for users to see the FedEx Ground service options on the Ship screen. If the user is assigned to a FedEx account that is set up and authorized to ship via FedEx Ground, these options will appear. If the account to which the user is assigned is not set up and authorized for FedEx Ground, FedEx Ground service will not be available. To be set up and authorized for FedEx Ground shipping, please contact your FedEx Sales professional for more information.

Logging in to Shipping Administration FAQs



Review the following information for frequently asked questions about Shipping Administration Login Information:

  • How do users in my Company log in to Shipping Administration?

  • Can Shipping Administration users change their password?

  • What happens if a Shipping Administration user in my Company forgets his password?

How do users in my Company log in to Shipping Administration?

After the Shipping Administrator sends an invitation to each user (or imports users), the user creates a fedex.com login ID and password to log in for shipping.

Shipping Administration users can log in to Shipping Administration by following these simple steps:

  • Go to www.fedex.com and click on the Ship tab. The FedEx Ship Manager at fedex.com login screen displays.

  • Enter both the User ID and Password in the blank fields and click Login. The FedEx Ship Manager Ship screen displays for most users. However, if a user has been assigned administrative privileges, the Shipping Administrator screens automatically display.

Can Shipping Administration users change their password?

If you would like to change your fedex.com password, just log in to any online service with your current user ID and password and click the My Profile tab. Type in your new password, confirm your new password, and click Submit. You can also click on the Forgot your password? link on the login page, answer your reminder question, and reset your password.

What happens if a Shipping Administration user in my Company forgets their password?

If a Shipping Administration user forgets his or her password, they can get assistance via email by clicking on the Forgot your password? link on the login page and following the instructions.

Shipping Administration Company Information FAQs



Review the following information for answers to frequently asked questions about completing your Company profile:

  • What is the Company Profile?

  • What is the Company name and how is it used?

  • What is the Contact name?

  • What is the Email ID and how is it used?

  • How can I create a new Company Profile?

What is the Company Profile?

The Company Profile can be accessed by clicking on the Company Info section under the Admin tab. The Company Profile contains all of the basic company information, which includes the company name, contact name, telephone number, and email ID for the company. By default, the first user created during the Shipping Administration setup process will be the Contact Name designated in the company profile. The Select contact drop-down menu also contains the names of all of the company administrators. These users will be assigned full administrative privileges.

What is the Company name and how is it used?

The Company name is the name of the company to which the user is assigned. The user can be assigned to another company, if necessary.

What is the Contact name?

The Contact name is the Shipping Administrator who is the main company contact. This field displays information from the contact user's profile.

What is the Email ID and how is it used?

The Email ID is used as the Shipping Administrator contact when users select Contact your Shipping Administrator on designated FedEx Ship Manager at fedex.com screens. This field displays information from the contact user's profile.

How can I create a new Company Profile?

Click Sign Up Now on the FedEx Ship Manager at fedex.com login screen. When the Contact info screen displays, enter your information in the appropriate sections and enter a new company name in the Company field in the Your Contact Information section. Click I Accept to display the Account info screen, where you can enter the appropriate FedEx account number. If you enter a FedEx account number that is already registered, contact your Shipping Administrator for an invitation to use that account number. Enter the appropriate account nickname in the Nickname this account (optional) field. Click Continue to display the Confirmation screen. Click register to display the Account info screen. (Do not click Start Using FedEx Ship Manager, since this displays the Ship screen within FedEx Ship Manager at fedex.com and will not allow you to register as a Shipping Administrator.) Confirm that the new company name and account nickname display on the Account info screen. Click Continue to display the Confirmation screen. Click Set up New user group to display the Welcome to Shipping Administration screen.

Shipping Administration User FAQs



Review the following information for answers to frequently asked questions about Shipping Administration user administration:

  • What is a user?

  • What user administrative functions can be performed from the Admin tab?

  • How do I add a new user?

  • What is the User Privileges screen and how is it used?

  • What is the User References screen and how is it used?

  • What is the User Defaults screen and how is it used?

  • How do I enforce the department settings so they cannot be changed at the user level?

  • How do I update a user?

  • How do I view all users in the Company?

  • How do I view users by Department?

  • How do I assign a user to a Department?

  • Do I have to assign all users to a Department?

  • What information do I need to provide to each Shipping Administration user in order for them to start shipping with FedEx Ship Manager®?

  • What is a User ID?

  • What is a password and how is it used?

  • What happens if a user has forgotten their password?

  • How is the address information used in the User Profile?

  • How do I delete an existing user?

  • How do I assign a FedEx Account to a new user?

  • How do I change the FedEx Account Number assigned to an existing user?

  • How do I set one or more default reference codes?

  • What is the Default and cannot change reference option and how does it work?

  • How do I require the user to enter a reference when shipping?

  • What are administrative privileges?

  • How can I import users into Shipping Administration?

  • How can I export users from Shipping Administration?

What is a user?

A user is an individual in the Company that has been set up by a Shipping Administrator to access FedEx Ship Manager using Shipping Administration. Users are individuals who are granted administrative privileges as well as those who are only authorized to use the shipping functionality of FedEx Ship Manager.

What user administrative functions can be performed from the Admin tab?

From the Admin tab, the User section allows Shipping Administrators to perform all of the tasks associated with User Administration. From here the Shipping Administrator can
  • Add new users

  • View all users in the Company, grouped and sorted by Department

  • View and update users by Department

  • View and update User Profiles.

  • Search for a specific user by User name or User alias

How do I add a new user?

To add a new user, select Create user or Invite user from the Admin Home section of the Admin tab to display a blank User Profile screen. Alternatively, a user can also be added in the Users section of the Admin tab. There are 4 screens that must be completed to add a new user: User Profile, User Privileges, User References, and User Defaults. The Shipping Administrator must assign the user to a Department before proceeding. After assigning the user to a Department, the User Profile, User Privileges, User References, and User Defaults will automatically auto-populate with the settings of the Department to which they are assigned. The Shipping Administrator can update this information at the user level. For example, in the User Profile screen, the Shipping Administrator can change the shipping address of the individual user if they are shipping from a different location. The user must be assigned to one of the account numbers that are available to the department. Click on the Next button to move through the remaining screens (User Privileges, User References, and User Defaults) to complete adding a new user to Shipping Administration. The User Privileges, User References, and User Defaults screens can also be modified for any changes that will apply to the specific user. When all of the information in the User Profile, User Privileges, User References, and User Defaults are complete, click Create user or Invite user (depending on which option you chose) to save the changes. The new user should now appear as a member of the Department to which he/she was assigned.

What is the User Privileges screen and how is it used?

The User Privileges screen allows a Shipping Administrator to select the options that the Shipping Administration user will be permitted to use in FedEx Ship Manager as well as the restrictions that will be enforced. In this screen, the Shipping Administrator can set permissions on address books, customize feature settings, and select services the user will be allowed to use. When a user is assigned to a department, the department privileges will be the default settings in the User Privileges screen. These settings can be modified at the user level if required.

What is the User References screen and how is it used?

The User References screen allows the Shipping Administrator to configure information for references users will see on the FedEx Ship Manager screens. These reference configuration options are activated by selecting the appropriate options from the drop-down menus (as required). A reference is an optional number or a description that appears on your FedEx invoice or within the Shipping Administration administrative reports. The Shipping Administrator has the option of configuring up to 4 default reference codes that will auto-populate the corresponding reference fields on the FedEx Ship Manager® screens when Shipping Administration users log on. Defaults can be entered for Your reference, Department number, PO number, and Invoice number. The Your reference field displays on the Ship screen and the other fields display on the secondary screens.

What is the User Defaults screen and how is it used?

The User Defaults screen allows a Shipping Administrator to configure customized features and screen options, as well as set shipping defaults for the user. The defaults that are configured in this screen will correspond to the available options in the Shipping Administration user's Preferences screen. When a user is assigned to a department, the department defaults will be the default settings in the User Defaults screen. These settings can be modified at the user level if required.

How do I enforce the department settings so they cannot be changed at the user level?

When a new user is added to Shipping Administration and assigned to a department, the department settings for Privileges, References, and Defaults will auto-populate the User Privileges, User References, and User Defaults screen. Normally these settings can be modified at the user level. However, if you do not want to change these department selections, then click on Use department privileges, references and defaults in the User Profile screen. If this option is selected, then you will not be able to make any changes to the User Privileges, User References, or User Defaults screens. When Use department privileges, references and defaults is selected in the User Profile, then any updates made to the department to which the user is assigned, will automatically be enforced. If this option is not selected, then changes made to the Department will not automatically be applied to the User.

How do I update a user?

A user can be updated directly by entering the User alias manually in the Admin Home section of the Admin tab. Alternatively, the Shipping Administrator can view a list of users (by Department or all users in the Company) and update a user by selecting the appropriate User alias from the list and clicking Edit. The Edit user screen displays and the Shipping Administrator can make the necessary changes to the User Profile, User Privileges, User References, and User Defaults screens. Click Save/Update to save the changes or Cancel to return to the Admin Home screen.

How do I view all users in the Company?

To view all users in any Department, go to the Users section of the Admin tab. The entire list of Shipping Administration users will appear, grouped and sorted alphabetically by Department. You can also search for a specific user by User name or User alias, or sort users by clicking on the column heading. From this screen the Shipping Administrator can select a User Profile to update, view, or delete.

How do I view users by Department?

To view users in a specific Department, go to the Users section of the Admin tab. Select a Department from the Filter by department drop-down menu. Alternatively, the same selection can be made from the Admin Home section of the Admin tab. The Shipping Administration users that have been assigned to that Department will appear. Then, the Shipping Administrator can select a User Profile to update or view. Shipping Administrators can also delete users directly from this screen.

How do I assign a user to a Department?

To assign a user to a Department, select a Department ID from the Department drop-down menu in the Invite new user screen. Once selected, the Department address information and available accounts will auto-populate the User Profile. The department settings will also display in the User Privileges, User References, and User Defaults screens. However, these options can be updated for the individual user if required.

Do I have to assign all users to a Department?

Yes. All users must be assigned a Department ID. If the user has not been assigned to a particular department, the user must be added to the default department. The Shipping Administrator can reassign users to another department at any time.

What information do I need to provide to each Shipping Administration user in order for them to start shipping with FedEx Ship Manager®?

When new User aliases are created with Shipping Administration, the Shipping Administrator must provide all of the necessary login information to all Shipping Administration users in order for them to start shipping with FedEx Ship Manager. This information includes
  • URL link to the FedEx Ship Manager at fedex.com login screen

  • User ID and Password

  • Login instructions

What is a User ID?

The User ID is a unique ID that identifies individual users of Shipping Administration within the Company. Users will login with their User ID and Password on the FedEx Ship Manager at fedex.com login screen.

Note: Once created, User IDs cannot be changed by the Shipping Administrator or by the user.
What is a password and how is it used?

The user password, in combination with the User ID, is required to login to FedEx Ship Manager. The Shipping Administrator must provide each new user with their login information, which includes the User ID and password. If you would like to change your fedex.com password, just log in to any online service with your current user ID and password and click the My Profile tab. Type in your new password, confirm your new password, and click Submit. You can also click on the Forgot your password? link on the login page, answer your reminder question, and reset your password.

What happens if a user has forgotten their password?

If a Shipping Administration user forgets his or her password, they can get assistance via email by clicking on the Forgot your password? link on the login page and following the instructions.

How is the address information used in the User Profile?

The address entered in the User Profile should be the default physical location where the packages are being picked up or the return address where the user is located. If a user is shipping a package from a different location, they can change their sender information on the shipping screens in FedEx Ship Manager for that particular shipment. The user can also change and save their default shipping address in their Preferences screens by selecting Change Pick-up address.

How do I delete an existing user?

If a Shipping Administrator deletes a user from the company, the user will no longer be able to ship using this company's account. Users can be deleted by selecting a user from a list of users in the Users section of the Admin tab and clicking Delete.

Note: Once a user is deleted and removed, the Personal Address Book for that user will also be deleted and cannot be retrieved.
How do I assign a FedEx Account to a new user?

Users can be created in the Users section of the Admin tab. In the User Profile, after the User has been assigned to a department and the User alias and contact information has been entered, the Shipping Administrator must assign the user to an account in the Accounts available section of the User profile. To assign a user to an account number for shipping, select an account number from the list. The account numbers that are available for assignment are based on the user's department, and will display in the Accounts assigned list. After the User profile screen is complete, the Shipping Administrator should click Next to access the User Privileges, User References, and User Defaults screens. Click Save/Update on the User defaults screen to save all of the changes.

How do I change the FedEx Account Number assigned to an existing user?

A Shipping Administrator can reassign users to an existing account in the Accounts assigned list by updating the User Profile. Once the Shipping Administrator selects an existing account from the Accounts assigned list and selects Save/Update, the user will be reassigned to that department account. These changes will be updated in the User Profile.

How do I set one or more default reference codes?

In the Department References and User References screens, a Shipping Administrator has the option of configuring up to 4 default reference codes that will auto-populate the corresponding reference fields on the FedEx Ship Manager screens when Shipping Administration users log on. Defaults can be entered for Your reference, Department number, PO number, and Invoice number. The Your reference field displays on the Ship screen and the other fields display on the secondary screens.

  • For FedEx Express shipments, the information entered in the Your reference field will display on your company's FedEx Invoice.

  • For FedEx Ground shipments, the information entered in the Your reference, PO number, and department number fields will display on your FedEx invoice.

  • All reference fields will display on the Admin Report and in the Shipment Confirmation screen, the Shipment Details, Shipment Record, and Reports for Shipping Administration users.

When users are assigned to a particular Department, the defaults entered for Your reference, Department number, PO number, and Invoice number in the Department References screen will auto-populate the User References screen. However, it can be updated for each individual user in the User References screen. What is the Default and cannot change reference option and how does it work?

If the Shipping Administrator has configured a default reference and wants to enforce this reference for every shipment, then they should select this option in the User (or Department) References screen. If Default and cannot change is selected, the corresponding default reference entered on the User (or Department) References screen cannot be deleted or changed on the Ship screen.

How do I require the user to enter a reference when shipping?

If the Shipping Administrator wants to make the reference field required for every shipment, they can select Required (text field), Required (view list), Required with validation (text field), or Required with validation (view list) in the Validation section of the User (or Department) References screen. This option can be selected for one or more of the following references on the FedEx Ship Manager screens: Your reference, Department number, PO number, and Invoice number.

What are administrative privileges?


The Shipping Administrator can assign administrative privileges to a user by selecting one of the options in the User settings section of the User Profile screen, either at setup or at a later time by updating the User Profile screen. These options include:

  • Regular user (non-admin)– A regular user is a managed user who is controlled by the Department administrator and does not have access to the Shipping Administration functionalities and screens. The regular user does have access to the FSM functionalities and screens.

  • Department administrator – A Department administrator performs all administrative functions, including adding, updating and deleting users and Departments only within the Department that they are assigned as an administrator. For example, if a user is assigned Department administrator for a Department called “Human Resources”, he/she can only view/edit users and Department settings that are assigned to “Human Resources”.

  • Company administrator – A Company administrator is assigned creation/control/edit privileges for all of the Department administrators.

How can I import users into Shipping Administration?

Before importing a user file, ensure that the file is formatted properly. Please refer to the Shipping Administration Import Guide for detailed instructions on completing the import templates and for the proper layout and format of the data. The file must be saved to a comma-separated values (.csv) format prior to importing into Shipping Administration.

Complete your import file by entering the required information in the appropriate fields. Select Users from the secondary navigation bar. When the Users screen displays, click Import. The Import users screen displays. Enter the location of your user file or click Browse to search for it. Select Invite New Users to specify your desired import action. Click Import to import the user file into your Users section. For details, see Users.

Note: A maximum of 250 records can be imported at one time. Therefore, if you need to import more than 250 users, you will need to create several files before importing them.
Note: The department(s) and account number(s) that you assign to a user must already by set up in Shipping Administration for your company. The user can only be assigned to an account number that has already been added to the department to which they are being assigned.
How can I export users from Shipping Administration?

Select Users from the secondary navigation bar. When the Users screen displays, click Export. When the Export users screen displays, select Users to specify the database from which to export data. Click Export to export the data. A confirmation screen displays showing that your data has been successfully exported.

Note: When you export user files from Shipping Administration, the system defaults to the comma-separated values (.csv) format.
Shipping Administration Department FAQs


Review the following information for answers to frequently asked questions about Departments:
  • What is a Department?

  • What Department administrative functions can be performed from the Admin tab?

  • What is the Default Department and how is it used?

  • How do I add a new Department?

  • What is the Department Privileges screen and how is it used?

  • What is the Department References screen and how is it used?

  • What is the Department Defaults screen and how is it used?

  • How do I view a list of existing Departments?

  • How do I view a list of users in a particular Department?

  • How do I update or view a Department?

  • How can I delete an existing Department?

  • What is Department details and how do I complete it?

  • What is the Department ID and how is it used in Shipping Administration?

  • What is the Department address information?

  • What is the Department contact information?

  • What are account settings?

  • What are Company Accounts?

  • How do I assign an account number to a new Department?

  • How do I add an account to my Department if it is not already in the Available accounts list?

  • How do I add more account number(s) to a Department?

  • What happens if an account was not successfully added?

  • How do I restrict the service options available for users in each Department?

  • Why do I see options for FedEx Ground® in the Department and User Privileges screens, but cannot see FedEx Ground service options on the Ship screen?

  • How do I set up default reference codes for members of each Department?

  • Can a user override a default reference?

  • How can I ensure that Department members cannot change their reference information when shipping?

  • Can I change the reference options and settings for a particular user in the Department?

  • How do I make the Reference field required when users ship?

  • How can I import departments or accounts into Shipping Administration?

  • How can I export departments from Shipping Administration?

What is a Department?

A Department is a profile for a group of users that are either grouped by function, geographical area, or some other means that fits the needs of the Company. Members of each Department will share certain default settings and service restrictions. However, the default settings for the Department can be updated at the individual user level if required. All users in the Company must be assigned to a Department. Departments allow the Shipping Administrator to centrally manage and control shipments for multiple individuals by assigning default privileges and defaults at the Department level, and by running reports on the shipping activity of users. By creating Departments, the Shipping Administrator can save time when adding new Shipping Administration users. By simply assigning users to a Department, the User Profiles, Privileges, References, and Defaults will automatically auto-populate with the settings of the Department to which they are assigned. The Shipping Administrator can update this information at the user level, if required.

What Department administrative functions can be performed from the Admin tab?

From the Admin tab, the Departments section of the screen allows Shipping Administrators to perform all of the tasks associated with Department administration.

From here the Shipping Administrator can
  • Add new Departments

  • View and update Department settings

The Department Administrator can
  • Add new users to the Department that they are assigned as administrator

  • View and update Department settings for the Department they are assigned as administrator

What is the Default Department and how is it used?

The Default Department is the first Department that was automatically created during the Shipping Administration registration process. The Default Department will auto-populate with the information that the Company Administrator provided to FedEx prior to registration (Company, account and contact information). If your Company does not group users by separate Departments, then all users in the Company must be made a member of the Default Department. The Default Department name can be updated, but the Department ID cannot be changed.

How do I add a new Department?

To add a new Department, select Add department from the Admin Home section of the Admin tab or select Add from the Departments section of the Admin tab. A blank Department Profile screen will appear. There are 4 screens that must be completed to add a new department: Department Profile, Department Privileges, Department References, and Department Defaults. The Shipping Administrator must first assign a Department name and Department ID to the Department, and complete the remaining sections of the Department Profile, which includes assigning the FedEx account number(s) that will be used for members of the Department. After the Department Profile is complete, the Shipping Administrator must click Next to complete the Department Privileges, Department References, and Department Defaults screens.

What is the Department Privileges screen and how is it used?

The Department Privileges screen allows a Shipping Administrator to select the options that the Shipping Administration users in this department will be permitted to use in FedEx Ship Manager, as well as the restrictions that will be enforced. In this screen, the Shipping Administrator can set permissions on address books, customize feature settings, and select services the users will be allowed to use. When a user is assigned to a department, the department privileges will be the default settings in the User Privileges screen. These settings can be modified at the user level if required.

What is the Department References screen and how is it used?

The Department References screen allows the Shipping Administrator to configure information for references users will see on the FedEx Ship Manager screens. These reference configuration options are activated by selecting the appropriate options from the drop-down menus (as required). A reference is an optional number or a description that appears on your FedEx invoice or within the Shipping Administration administrative reports. The Shipping Administrator has the option of configuring up to 4 default reference codes that will auto-populate the corresponding reference fields on the FedEx Ship Manager® screens when Shipping Administration users log on. Defaults can be entered for Your reference, Department number, PO number, and Invoice number. The Your reference field displays on the Ship screen and the other fields display on the secondary screens.

What is the Department Defaults screen and how is it used?

The Department Defaults screen allows a Shipping Administrator to configure customized features and screen options, as well as set shipping defaults for Shipping Administration users in this department. The defaults that are configured in this screen will correspond to the available options in the Shipping Administration user's Preferences screen. When a user is assigned to a department, the department defaults will be the default settings in the User Defaults screen. These settings can be modified at the user level, if required.

How do I view a list of existing Departments?

You can view a list of existing Departments by clicking on the Departments section of the Admin tab. A list of existing Departments appears where you can access a Department Profile or view users within a specific Department. You can also search for a specific department by Department Name or Department ID or sort Departments by clicking on the column heading.

How do I view a list of users in a particular Department?

Shipping Administrators can view a list of users assigned to each Department in one of 3 ways:

  • In the Admin Home section of the Admin tab, the Shipping Administrator can view a list of users in a specific Department by selecting a Department from the Update dept drop-down menu. A list of users in that Department will appear.

  • In the Departments section of the Admin tab, the Shipping Administrator can select a particular Department from the list and click View users to view the users for this Department.

  • In the Users section of the Admin tab, the Shipping Administrator can view a list of users in all Departments sorted by Department.

How do I update or view a Department?

The Shipping Administrator can update or view Department settings by selecting the Department from the Update dept drop-down menu in the Admin Home section of the Admin tab or by clicking on the Departments section of the Admin tab and selecting a Department from the list. A department can be updated to add additional account numbers (Department Profile) or to make changes to the Department Privileges, Department References, or Department Defaults settings. When changes are made to the Department Privileges, Department References, and Department Defaults screens, these changes will not automatically update the individual users assigned to this department unless Use department privileges, references and defaults is configured in the User Profile screen.

How can I delete an existing Department?

Departments cannot be deleted unless all users assigned to that Department have been deleted or reassigned to another Department. If there are no users in a Department and the Department needs to be deleted, the Shipping Administrator can do so by accessing (updating) an existing Department and clicking Delete.

What is Department details and how do I complete it?

The Department details section of the Department Profile includes the Company name and the information to identify the Department (Department name, Department ID).

What is the Department ID and how is it used in Shipping Administration?

The Department ID is the unique ID that is assigned to the Department when it is initially created. Departments are identified by Department IDs when searching for or viewing a Department Profile or when the Shipping Administrator is running a report. The Department ID is a maximum of 10 characters and is alphanumeric.

What is the Department address information?

The address entered should be the default physical location for the Department where the packages are being picked up. The Company name for a particular Department could be different than the information that was provided by the Shipping Administrator during the Shipping Administration setup process. For example, if a different location or subsidiary is being used as a "Department," then the Company name will be unique.

What is the Department contact information?

The contact information entered in the Department Profile should be the contact information for the main person or group responsible for Shipping Administration for a particular Department or an individual who is designated as a key contact for the Department, whether or not they are given administrative privileges for Shipping Administration.

What are account settings?

Account settings are the FedEx account number(s) assigned to a particular Department. Departments can be assigned one or more account numbers. However, users added as members to a Department can only be assigned one account number from the Department, which will be used as their "Sender" account when they are shipping. Account numbers added to a Department must be existing and valid FedEx account numbers.

What are Company Accounts?

Company Accounts are FedEx account numbers that have been previously added to the Company's list of accounts that will be used with Shipping Administration. The account number and account information provided to FedEx prior to setup will be the default account number that appears in the Company Accounts list. As new accounts are added to each Department Profile, these account numbers will appear in the Company Accounts list and will be available for assignment to other Departments and users.

How do I assign an account number to a new Department?

When a new Department is created, the Shipping Administrator must assign an account to the Department, either from the Company Accounts list or they must add a new account that has not yet been assigned for use with Shipping Administration. New accounts that are added to the Department Profile must be existing and valid FedEx accounts. Only one Department account can be assigned to a Department when a new Department Profile is created; however, Shipping Administrators can add more account numbers to a Department by updating an existing Department Profile. To assign an existing account number to a Department, select an account number from the Available accounts drop-down menu.

How do I add an account to my Department if it is not already in the Available accounts list?

An account is already in the Company Accounts list by default. The first account number is added during the initial Shipping Administration setup process. To add a new account number to a new or existing Department, click Add new account. The Shipping Administrator must complete the account information that appears in the popup window. The account information provided must match the address information (city, state, zip) that is set up with FedEx for the account. The new account(s) will be added to the Department Accounts list once the new Department Profile is created or the Department Profile is updated. When new users are being assigned to a Department, the list of accounts that has been set up in the Department will appear in both the Assigned accounts list and in the Company Accounts drop-down menu.

How do I add more account number(s) to a Department?

By updating the Department Profile, a Shipping Administrator can add account number(s) to be assigned to a Department. Any new account numbers added in a Department will also be added to the Company Accounts list. To add a new account, click on Add new account in the Department Profile screen. A popup appears displaying blank fields where you can enter the account and address information. The account added must be an existing and valid FedEx account that has been set up for the company. The account information (city, state, zip) must match the account information provided to FedEx when the account number was requested.

What happens if an account was not successfully added?

If an account did not get added successfully, a message will be returned. You must call FedEx at 1.800.Go.FedEx®, 1.800.463.3339, to verify the account information set up on the account. The Department address information is not necessarily the address information required to add a new account to the Department Profile.

How do I restrict the service options available for users in each Department?

The Shipping Administrator can restrict the service options available for users in the Department Privileges screen.

Why do I see options for FedEx Ground in the Department and User Privileges screens, but cannot see FedEx Ground service options on the Ship screen?

The Company must be set up and authorized to ship FedEx Ground in order for users to see the FedEx Ground service options on the Ship screen. If the user is assigned to a FedEx account that is set up and authorized to ship via FedEx Ground, these options will appear. If the account to which the user is assigned is not set up and authorized for FedEx Ground, FedEx Ground service will not be available. To be set up and authorized for FedEx Ground shipping, please contact your FedEx Sales professional for more information.

How do I set up default reference codes for members of each Department?

In the Department References screen, a Shipping Administrator can configure up to 4 reference defaults (e.g., cost center codes) that will auto-populate the applicable Reference field on the Ship screen or Options screen for users who are assigned to the Department. The Your reference field displays on the Ship screen and the other fields display on the secondary screens.

  • For FedEx Express shipments, the information entered in the Your reference field will display on your company's FedEx Invoice.

  • For FedEx Ground shipments, the information entered in the Your reference, PO number, and department number fields will display on your FedEx invoice.

  • All reference fields will display on the Admin Report and in the Shipment Confirmation screen, the Shipment Details, Shipment Record, and Reports for Shipping Administration users.

When users are assigned to a particular Department, the defaults entered for Your reference, Department number, PO number, and Invoice number in the Department References screen will auto-populate the User References screen. However, it can be updated for each individual user in the User References screen. Can a user override the default reference?

The user will be able to override the default reference information that auto-populates the Ship screen at the time of shipping, unless a Shipping Administrator has also checked Default and cannot change in the References screen. If the Default Reference field for an Address Book recipient has been completed, this reference information will override the default reference on the Ship screen. Users can either delete the reference information altogether or update the reference with new reference information.

How can I ensure that Department members cannot change their reference information when shipping?

If a Shipping Administrator configures Default and cannot change in the References screen, then the default reference information that is assigned to each user in the References screen cannot be changed or deleted at the time of shipping. If a new Address Book entry is added, the Address Book entry will also auto-populate with the default reference information and cannot be changed.

Can I change the reference options and settings for a particular user in the Department?

If the Shipping Administrator has set up a default reference in the Department References screen when a new user is assigned to the Department, the reference information will auto-populate the reference fields in the User References screen. However, if the Shipping Administrator wants to change or remove this reference for a particular user, they can simply override this information accordingly. The default reference information set up in the User References screen will be enforced on the Ship screen. The ability to make the reference mandatory also can be changed for each individual user by selecting Default and cannot change in the User References screen.

How do I make the Reference field required when users ship?

The ability to make the Reference field a required field is configured in the Department and User References screens in the Validation section. If one or more of the available reference fields is made required, then all users Company-wide will not be allowed to ship a package unless a reference is entered in the Reference field (Your reference, Department number, PO number, and Invoice Number).

How can I import departments or accounts into Shipping Administration?

Before importing a department or an account, ensure that the file is formatted properly. Please refer to the Shipping Administration Import Guide for detailed instructions on completing the import templates and for the proper layout and format of the data. The file must be saved to a comma-separated values (.csv) format prior to importing into Shipping Administration.

Complete your department import file by entering the required information in the appropriate fields. Although the remaining fields contain FedEx defaults, you can still change them. Before importing an account, ensure that the file is formatted properly by entering information in all of the required fields.

Select Departments from the secondary navigation bar. When the Departments screen displays, click Import. The Import departments screen displays. Enter the location of your file or click Browse to search for it. Select Add New Departments, Update Departments, or Add Account numbers to Departments to specify your desired import action. Click Import to import the file into your Departments section. For details, see Departments.

Note: A maximum of 250 records can be imported at one time. Therefore, if you need to import more than 250 departments or accounts, you will need to create several files before importing them.
Note: The department(s) and account number(s) that you assign to a user must already be set up in Shipping Administration for your company. The user can only be assigned to an account number that has already been added to the department to which they are being assigned.
How can I export departments from Shipping Administration?

Select Departments from the secondary navigation bar. When the Departments screen displays, click Export. When the Export departments screen displays, select Departments to specify the database from which to export data. Click Export to export the data. A confirmation screen displays showing that your data has been successfully exported.

Note: When you export department files from Shipping Administration, the system defaults to the comma-separated values (.csv) format.

Shipping Administration Reference FAQs



Review the following information for answers to frequently asked questions about references:

  • What is a reference?

  • What reference administrative functions can be performed from the Admin tab?

  • How do I view a list of existing references?

  • How do I add a new reference?

  • How do I update a reference?

  • How can I delete an existing reference?

  • How can I import references into Shipping Administration?

  • How can I export references from Shipping Administration?

  • What is a reference list?

  • How do I view a reference list?

  • How do I add a new reference list?

  • How do I update a reference list?

  • How do I add references to a reference list?

  • How can I delete an existing reference list?

  • How do I set one or more default reference codes?

  • What is the Default and cannot change reference option and how does it work?

  • How do I require the user to enter a reference when shipping?

  • How do I set up default reference codes for members of each Department?

  • Can a user override the default reference?

  • How can I ensure that Department members cannot change their reference information when shipping?

  • Can I change the reference options and settings for a particular user in the Department?

  • How do I make the Reference field required when users ship?

What is a reference?

A reference is an optional number or a description that appears on your FedEx invoice or within the Shipping Administration administrative reports. You have the option of configuring up to 4 default reference codes that will auto-populate the corresponding reference fields on the FedEx Ship Manager screens when Shipping Administration users log on. Defaults can be entered for Your reference, Department number, Invoice number, and PO number. The Your reference field displays on the Ship screen and the other fields display on the secondary screens.

For FedEx Express shipments, the information entered in the Your reference field will display on your company's FedEx Invoice.

For FedEx Ground shipments, the information entered in the Your reference and PO number fields will display on your FedEx invoice.

All reference fields will display on the Report and in the Shipment Confirmation screen, the Shipment Details, Shipment Record, and Reports for Shipping Administration users.

What reference administrative functions can be performed from the Admin tab?

From the Admin tab, the References section allows Shipping Administrators to perform all of the tasks associated with Reference Administration. From here the Shipping Administrator can
  • View references

  • Add new references

  • Update references

  • Delete references

  • Import references

  • Export references

  • View a reference list

  • Add a new references list

  • Update a references list

  • Delete a references list

How do I view a list of existing references?

You can view references in a company by clicking References in the secondary navigation bar.

How do I add a new reference?

To add a new reference, click Create new reference on the References screen. The Add reference screen displays. Enter the appropriate information in the Reference ID and Reference description fields. (Do not use special characters.) Select 1 or more of the reference names (Your reference, Department number, PO number, or Invoice number). You must select at least 1 reference name. Click Save/Update. The reference information is added. You will return to the References screen. If you want to save this new reference and add another one, click Save/Add another reference. The reference information is saved and you can add another reference.

Note: You can only add 1 reference at a time.
How do I update a reference?

To update reference information, access the References screen. Select the appropriate reference and click Edit. The Edit reference screen displays. Make your changes to the Reference ID and Reference description entries as needed. Do not use special characters. Make changes to the reference names by selecting or deselecting them. You must select at least 1 reference name. Click Save/Update. The reference information is updated. You will return to the References screen.

Note: You can only edit 1 reference at a time.
How can I delete an existing reference?

To delete a reference, access the References screen. Select the appropriate reference and click Delete. A delete confirmation screen displays. Click OK. The reference is removed from the system. You will return to the References screen.

How can I import references into Shipping Administration?

Before importing a reference, ensure that the file is formatted properly. Please refer to the Shipping Administration Import Guide for detailed instructions on completing the import templates and for the proper layout and format of the data. The file must be saved to a comma-separated values (.csv) format prior to importing into Shipping Administration.

Complete your reference import file by entering the required information in the appropriate fields. Although the remaining fields contain FedEx defaults, you can still change them.

Select References from the secondary navigation bar. When the References screen displays, click Import. When the Import references screen displays, enter the location of your file or click Browse to search for it. Select Add or Replace to specify your desired import action. Click Import to import the file into your References section.

Note: A maximum of 1,000 records can be imported at one time. Therefore, if you need to import more than 1,000 references, you will need to create several files before importing them. The maximum number of references allowed is 5,000. If your company requires more than 5,000 references, contact your Sales representative.
How can I export references from Shipping Administration?

Select References from the secondary navigation bar. When the References screen displays, click Export. When the Export references screen displays, select References to specify the database from which to export data. Click Export to export the data. A confirmation screen displays showing that your data has been successfully exported.

Note: When you export reference files from Shipping Administration, the system defaults to the comma-separated values (.csv) format.
What is a reference list?

A reference list is a list of references with the same reference list ID and reference list name. A company can have several reference lists.

How do I view a reference list?

To view a reference list, access the References screen. Click Reference lists. The Reference lists screen displays. Perform a search by keyword or sort any of the columns. To return to the References screen, click References at the bottom or on the secondary navigation bar at the top.

Note: If you assign a department or a user to a specific reference list, choose one of the validation options that requires validation against a list, and receive a blank list (no references), the user will not be able to ship.
How do I add a new reference list?

To add a new reference list, access the References screen. Click Reference lists. The Reference lists screen displays. Click Create new reference list. The Create reference list screen displays. Enter a reference list identifier in the Reference list ID field and a reference list name in the Reference list name field. The Reference list description field is optional. In the Select references to add area on the left, choose a reference (or press Shift and Ctrl to select multiple references) and click Add. This moves the selected reference(s) to the References added to list area on the right. You can remove a reference(s) from the References added to list area back to the Select references to add area by clicking Remove. Click Save/Update. The References list screen displays with the new list.

How do I update a reference list?

To edit a reference list, access the References screen Click Reference lists. The Reference lists screen displays. Select the appropriate reference list ID and click Edit. The Edit reference list screen displays. In the Select references to add area on the left, choose a reference(s) and click Add. This moves the selected reference(s) to the References added to list area on the right. You can remove a reference(s) from the References added to list area back to the Select references to add area by clicking Remove. Click Save/Update. The References list screen displays with the updated list.

How do I add references to a reference list?

To add 1 or more references to a reference list, access the References screen. Select the designated references. Choose the appropriate reference list from the Add to Reference list drop-down menu. The chosen reference list now includes the added references.

Note: You do not have to create a reference list to access your references. You can keep your references on the References screen and use them from here.
How can I delete an existing reference list?

To delete a reference list, access the References screen. Click Reference lists. The Reference lists screen displays. Select the appropriate reference list and click Delete. A delete confirmation screen displays. Click OK. The reference list is removed from the system. You will return to the Reference list screen.

How do I set one or more default reference codes?

In the Department References and User References screens, a Shipping Administrator has the option of configuring up to 4 default reference codes that will auto-populate the corresponding reference fields on the FedEx Ship Manager screens when Shipping Administration users log on. Defaults can be entered for Your reference, Department number, PO number, and Invoice number.

  • For FedEx Express shipments, the information entered in the Your reference field will display on your company's FedEx Invoice.

  • For FedEx Ground shipments, the information entered in the Your reference, PO number, and department number fields will display on your FedEx invoice.

  • All reference fields will display on the Admin Report and in the Shipment Confirmation screen, the Shipment Details, Shipment Record, and Reports for Shipping Administration users.

When users are assigned to a particular Department, the defaults entered for Your reference, Department number, PO number, and Invoice number in the Department References screen will auto-populate the User References screen. However, it can be updated for each individual user in the User References screen. What is the Default and cannot change reference option and how does it work?

If the Shipping Administrator has configured a default reference and wants to enforce this reference for every shipment, then they should select this option in the User (or Department) References screen. If Default and cannot change is selected, the corresponding default reference entered on the User (or Department) References screen cannot be deleted or changed on the Ship screen.

How do I require the user to enter a reference when shipping?

If the Shipping Administrator wants to make the reference field required for every shipment, they can select Required (text field), Required (view list), Required with validation (text field), or Required with validation (view list) in the Validation section of the User (or Department) References screen. This option can be selected for one or more of the following references on the FedEx Ship Manager screens: Your reference, Department number, PO number, and Invoice number.

How do I set up default reference codes for members of each Department?

In the Department References screen, a Shipping Administrator can configure up to 4 reference defaults (e.g., cost center codes) that will auto-populate the applicable Reference field on the Ship screen or Options screen for users who are assigned to the Department.

  • For FedEx Express shipments, the information entered in the Your reference field will display on your company's FedEx Invoice.

  • For FedEx Ground shipments, the information entered in the Your reference, PO number, and department number fields will display on your FedEx invoice.

  • All reference fields will display on the Admin Report and in the Shipment Confirmation screen, the Shipment Details, Shipment Record, and Reports for Shipping Administration users.

When users are assigned to a particular Department, the defaults entered for Your reference, Department number, PO number, and Invoice number in the Department References screen will auto-populate the User References screen. However, it can be updated for each individual user in the User References screen. Can a user override the default reference?

The user will be able to override the default reference information that auto-populates the Ship screen at the time of shipping, unless a Shipping Administrator has also checked Default and cannot change in the References screen. If the Default Reference field for an Address Book recipient has been completed, this reference information will override the default reference on the Ship screen. Users can either delete the reference information altogether or update the reference with new reference information.

How can I ensure that Department members cannot change their reference information when shipping?

If a Shipping Administrator configures Default and cannot change in the References screen, then the default reference information that is assigned to each user in the References screen cannot be changed or deleted at the time of shipping. If a new Address Book entry is added, the Address Book entry will also auto-populate with the default reference information and cannot be changed.

Can I change the reference options and settings for a particular user in the Department?

If the Shipping Administrator has set up a default reference in the Department References screen when a new user is assigned to the Department, the reference information will auto-populate the reference fields in the User References screen. However, if the Shipping Administrator wants to change or remove this reference for a particular user, they can simply override this information accordingly. The default reference information set up in the User References screen will be enforced on the Ship screen. The ability to make the reference mandatory also can be changed for each individual user by selecting Default and cannot change in the User References screen.

How do I make the Reference field required when users ship?

The ability to make the Reference field a required field is configured in the Department and User References screens in the Validation section. If one or more of the available reference fields is made required, then all users Company-wide will not be allowed to ship a package unless a reference is entered in the Reference field (Your reference, Department number, PO number, and Invoice Number).

Shipping Administration Address Book FAQs



Review the following information for answers to frequently asked questions about Address Books for Shipping Administration users:

  • What types of Address Books are available?

  • How can I make my Address Book available for other Shipping Administration users in my Company to use?

  • How do I access an Address Book recipient from a Shared Address Book?

  • What is the maximum number of entries we can store in the Personal and Shared Address Books?

What types of Address Books are available?

In addition to their Personal Address Book, a Shipping Administration user might also have access to a Central Address Book and a Shared Address Book. The Shipping Administrator determines what address book options are available to Shipping Administration users. To access the Personal Address Book, Shared Address Book, and Central Address Book, click on the Address Book tab on the primary navigation bar.

  • Personal Address Book—Click Personal in the secondary navigation bar to view your own list of recipients. You can add, change, and delete users from your Personal Address Book. If you would like to share your Personal Address Book addresses with other Shipping Administration users in your company, select 1 or more addresses and click Share. When you add a new user to your Personal Address Book and want to share that address, click Create new address. When the address information screen displays, select the Add to Shared Address Book checkbox in the Save information section.

    When adding an address, you can also select the Hide account number if address is shared checkbox in the Shipping-specific options section to hide the account number.

    To move an address to the Central Address Book, select the address and click Move to central.



  • Shared Address Book—If you have the appropriate permission, you can view the Shared Address Book of another Shipping Administration user, but you cannot make any changes to it. To view a Shared Address Book, click Shared in the secondary navigation bar. Then enter the Shipping Administration User ID of the person who is sharing their address book and click View. You can also select a department and click View. When the screen refreshes and displays the user ID list for that department, select the appropriate user ID and click View. If you would like to share your Personal Address Book addresses with other Shipping Administration users in your company, select 1 or more addresses and click Share. When you add a new user to your Personal Address Book and want to share that address, click Create new address. When the address information screen displays, select the Add to Shared Address Book checkbox in the Save information section.



  • Central Address Book—Click Central in the secondary navigation bar to view the list of recipients available to all Shipping Administration users associated with the same Company ID. If a Central Address Book is in use, recipients display with your personal addresses in the drop-down menu selections on the Shipping screen. To move a Personal Address Book address to the Central Address Book, select the address and click Move to central. If you are a Shipping Administrator and want to move 1 or more addresses from the Central Address Book to the Personal Address Book, select the address(es) and click Move to personal.

    Only those with Shipping Administrator access can manage and make changes to the Central Address Book.



How can I make my Personal Address Book available for other Shipping Administration users in my Company to use?

Select the Address Book tab from the top of any screen in FedEx Ship Manager®. When the Personal Address Book screen displays, click Share to allow other users in your Company to access an Address Book recipient from your Personal Address Book when they are shipping. When you add a new user to your Personal Address Book and want to share that address, click Create new address. When the address information screen displays, select the Add to Shared Address Book checkbox in the Save information section.

How do I access an Address Book recipient from a Shared Address Book?

With the Shipping Administrator's permission, you can save the names and addresses of those recipients that you want to share with other users within your company. Once you add a recipient to your Shared Address Book, you can select the recipient from the Shared Address Book and the recipient information automatically fills in for your shipment. When any data is saved to a Shared Address Book, the data becomes public data to everyone that has access to the account and cannot be deleted or modified unless the user has been given that privilege.

To access the Shared Address Book, click on the Address Book tab on the primary navigation bar. When the Personal Address Book displays, click Shared in the secondary navigation bar. The Shared Address Book screen displays. You can view and ship to a recipient in the Shared Address Book of another user, but cannot make any changes to it.

To use the address book of another user, follow these steps:

  • Access the Shared Address Book as described above.

  • If you know the user ID of the user's Shared Address Book, select the appropriate user ID from the Select User ID drop-down menu and click View. The user's Shared Address Book displays.

  • If you know the user's department, select the appropriate department from the View shared addresses in drop-down menu. When the screen refreshes and displays the user ID list for that department, select the appropriate user ID and click View. The user's Shared Address Book displays.

  • Select the address book recipient you want to use and click Ship.

If you would like to share your Personal Address Book addresses with other Shipping Administration users in your company, select 1 or more addresses on your Personal Address Book and click Share. When you add a new user to your Personal Address Book and want to share that address, click Create new address. When the address information screen displays, select the Add to Shared Address Book checkbox in the Save information section.

What is the maximum number of entries we can store in the Personal and Shared Address Books?

Each individual Shipping Administration user can store up to 2,000 recipient addresses in their Personal Address Book, which they can make available to other users in their Company by sharing their Address Book. However, when you are accessing an address from another Shipping Administration user's Shared Address Book, the recipient's address is populated in the Ship screen only at the time of shipping. It is not copied or retained in your Personal Address Book. Therefore, the maximum number of Address Book recipients that can be stored for each individual Shipping Administration user is limited to 2,000 entries.

Shipping Administration Admin Reports FAQs



Review the following information for answers to frequently asked questions about reports:

  • What functions can I perform in the Admin Reports section of the Admin tab?
  • How does the Shipping Administrator generate a shipping report?
  • What information is included on the Shipping Administrator shipping report?
  • How can I track a shipment that has been generated by Shipping Administration users in my Company?

What functions can I perform in the Admin Reports section of the Admin tab?

From the Admin Reports section of the Admin tab, Shipping Administrators can run a customized shipping report for a selected Department or for All Departments, which will include shipments from the last 45 days. Shipping Administrators can track the status of shipments generated by Shipping Administration users by first viewing the report, then clicking on the tracking number to display the tracking details. Up to 25 Shipping Administrator report configuration settings can be saved. Shipping Administrator reports can also be downloaded and saved to a comma-separated values (.csv) file.

How does the Shipping Administrator generate a shipping report?

Company reports can be run from the Admin Reports section of the Admin tab. Reports can be run individually for each Department or for the entire company by selecting All Departments. First, select the Department from the drop-down menu (shipments generated from this Department will appear on the shipping report). Next, choose the fields that you would like to display on the Admin Report, then your sorting criteria. Finally, select the date range for your report by specifying the start and end date and then click Create Report. The shipping report will be generated and displayed. Once the report has been created, it can be downloaded and saved to a comma-separated values (.csv) file by selecting Download Report.

What information is included on the Shipping Administrator shipping report?

The Shipping Administrator shipping report will include all of the data fields that you selected on the Admin Report Manager (Add new Report) screen. This includes service type, package type, weight, and rate information. The report will be sorted according to the sorting option(s) selected, and the number of shipments will be subtotaled based on this sorting option.

How can I track a shipment that has been generated by Shipping Administration users in my Company?

Shipping Administrators can track a shipment from within a shipping report by clicking on the tracking number beside the shipment. The tracking details will display your tracking information.
 
 
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