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Help Options

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Help Menu

• Click the Help menu at the top of each page to access the following tools:
  
  
• Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
• Online Technical Support – Provides the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent or Submit a Question.
• Interactive Help Guide –Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx

Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.

Frequently Asked Questions

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1. How do I set Department or User privileges?
2. How do I select the Address Book privileges?
3. How do I allow the Department/User to set up a thermal printer?
4. How do I allow the Department/User to process return shipments?

Privileges

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Privileges allow a shipping administrator to set permissions on Address Books, customize feature settings and define the services and options available to Departments and Users.

When a user is assigned to a department, the privileges for that department become his or her default settings. To customize privileges at the user level, select Customize privileges, references and defaults in the User Settings section on the User Profile screen.

Set Department or User privileges

1. Complete the Department Profile or User Profile screen and click Continue. This brings up the Privileges screen.
2. Select the privileges you wish to assign to this department or user.
3. Click Save to return to the Profile screen or click Next to continue on to the References screen. Note: Once you have been through the Profile, Privileges, References and Defaults screens, click Next or Previous to navigate between them.
4. If you want to stop setting privileges and discard the information you’ve entered, click Cancel.
5. For detailed help with sections on this screen, continue reading or select one of the following topics. You may also click the Help link at the top of each section.
   • Address Book
   • General
   • Rates and Transit Times
   • Additional Preferences
   • Domestic Services
   • International Services
   • Special Services

• Applies to FedEx Express, FedEx Ground and FedEx Freight services: This means that the privileges selected will apply when creating shipments for FedEx Express, FedEx Ground, and FedEx Freight services.
• Applies to FedEx Express and FedEx Ground services only: This means that the privileges selected will apply when creating shipments for FedEx Express & FedEx Ground services only.
• Applies to FedEx Freight services only: This means that the privileges selected will apply when creating shipments for FedEx LTL Freight services only.

Address Book

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The Address Book feature is available in FedEx Ship Manager® under the My Lists tab. The following Address Books are located under the Addresses tab when allowed by the administrator. Refer to Address Book for more information about adding, editing, deleting, importing and exporting addresses.

Personal address book

Select this option to allow access to the personal address book where Users can create and manage up to 2,000 contacts.

Shared address book

Select this option to allow access to a shared address book created for a subset of Users within the company (as opposed to a central address book, below). Up to 2,000 contacts can be stored in a shared address book, along with all of their shipping defaults. A User without administrative privileges cannot add, edit, or delete records in a shared address book.

Central address book

Select this option to allow access to the central address book where Users can access company-wide address information. Users without administrative privileges cannot add, edit or delete records in the central address book. Up to 25,000 recipients can be stored in the Central Address Book, along with all of their shipping defaults.

Sender profile/Add new senders

Select this option to allow the User to create up to 50 sender profiles and to select or enter different sender information on the Create a Shipment screen. This allows the User more flexibility in how he or she ships. A sender profile is counted as an address book record.

General

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Process return shipments

Select this option to allow the ability to process return shipments. A popup then appears asking for Return Contact Information. Enter the return contact telephone number and an optional e-mail message, and then click Continue.

When you select this option, the Create Return Shipment option under the Prepare Shipment tab and the Process a return shipment option in the Special Services section become available to the User.

Can only create return shipments

Select this option to allow the ability to create return shipments only. When this option is selected, User will only have the ability to select Create Return Shipment from FedEx Ship Manager.

Require RMA no.

Select this option to require a Return Material Authorization (RMA) number for return shipments. The RMA no. field will then show up in the Billing Details section in FedEx Ship Manager.

Enable Electronic Trade Documents (ETD)

Select this option to allow the User to electronically attach customs documents to the shipments. The customs documents will then show up in the FedEx Ship Manager under My Shipment Profiles and in the Product/ Commodity Information under Customs Documentation.

Create pending shipments

Select this option to allow a User to save a shipment that can be processed later today or on a future date.

Can only create pending shipments

Select this option to only allow a User to save a shipment in pending status and not allow the processing and printing of a shipping label.

Process other users pending shipments

Select this option to allow a User to finalize other Users’ (who are tied to the same account number) pending shipments and print the shipping label. This option is not available to Users who have been assigned the option to “Can only create pending shipments.”

Allow user to schedule pickup

Select this option to allow the User to schedule pickups for shipments. The Pickup/Dropoff section would then show up in FedEx Ship Manager.

View regular scheduled pickup(s)

Select this option to allow the User to view regular scheduled pickup(s). List of regular scheduled pickup(s) would then be displayed under My Pickups for review.

Cancel regular scheduled pickup(s)

Select this option to allow the User to cancel regular scheduled pickup(s). User will be provided with an option to cancel regular scheduled pickup(s) by going to My Pickups under Schedule a Pickup.

Rates and Transit Times

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Hide rate quote

Select this option to restrict the User’s access to the courtesy rate quote and eliminate the ability to view all rate quote information on the FedEx Ship Manager screens.

View all services

Select this option to allow the User to view all services available for the shipment in the Rates and Transit Times section in FedEx Ship Manager.

show this section expanded

Select this option to always show the Rates and Transit Times section expanded in FedEx Ship Manager.

Additional Preferences

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When creating a shipment, Users may change these options from the defaults.

Prevent customs value from printing on the shipping label (Available in Europe, Middle East, and Africa only)

Select this option to prevent the customs value from printing on the User's shipping label. If this option is not selected, customs value will be shown on the User's shipping label.

Note: Preventing the customs value from printing on the User's shipping label without proper registration may result in shipment delays. If unsure, please check with your FedEx representative to confirm if your organization is properly registered to use this service.

Set up additional handling charges

Select this option to allow the User to enable fixed and variable handling charges for FedEx Express and FedEx Ground shipments in the Billing Details section on the Preferences screen in FedEx Ship Manager. These charges display when a User requests a courtesy rate quote or accesses the shipping details for a particular shipment. This capability allows the User to charge back additional costs to the recipient.

Display pending shipments confirmation

Select this option to always show the Pending Shipment Confirmation receipt whenever a pending shipment is created and saved.

Set up thermal printer

Select this option to allow the User to configure a thermal printer for printing shipping labels in the Printer and Scale Options section on the Preferences screen in FedEx Ship Manager. If this privilege is not selected, only a laser or inkjet printer can be used.

View/Update default shipping information

Select this option to allow the User to view and change default shipping information (e.g., default service type, package type, billing details) when creating a shipment or setting defaults on the Preferences screen in FedEx Ship Manager.

View/Update default references

Select this option to allow the User to change the Reference Field defaults assigned by the Administrator. When this option is selected, the User can enter new Reference defaults in the Billing Details section on the Preferences screen in FedEx Ship Manager.

Domestic Services

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Please refer to the FedEx Service Guide at fedex.com for detailed information on FedEx® services and delivery commitments. Please note that FedEx Economy Service is only available within Canada.

Select all

Select this option to allow the User access to all FedEx domestic services.

Select individual services

Select individual FedEx domestic services to make available to the User.

Apply to return shipments

Select this option to also allow User access to the selected FedEx domestic services on return shipments, as well.

Please note that Apply to return shipments is applicable to FedEx Express and FedEx Ground services only.

SmartPost Services

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SmartPost Services section will be displayed if one or more of your account numbers are enabled for the SmartPost Service.

Select all

Select this option to allow the User access to all FedEx SmartPost Services.

Select individual services

Select individual FedEx SmartPost services to make available to the User.

Instructions for undeliverable packages

Change Service Requested

Separate notice of new address or reason for nondelivery provided (address correction fee charged).
Piece disposed of by USPS.

Forwarding Service Requested

• Months 1-12: The mail piece is forwarded at no charge.
• Months 13-18: The mail piece is returned with new address attached at no charge.
• After month 18, or if undeliverable, the mail piece is returned with reason for non-delivery attached at no charge.

Return Service Requested

Piece returned with new address or reason for nondelivery (return postage charged at First-Class Mail or Priority Mail, as appropriate for weight of the piece).

Address Service Requested

If no change-of-address order on file: Piece returned with reason for nondelivery (weighted fee charge).
If change-of-address order on file:

• Months 1-12: Piece forwarded (no charge). Separate notice of new address provided (address correction fee charged).
• Months 13-18: Piece returned with new address (weighted fee charged).
• After month 18: Piece returned with reason for nondelivery (weighted fee charged).

International Services

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Please refer to the FedEx Service Guide at fedex.com for detailed information on FedEx services and delivery commitments.

Select all

Select this option to allow the User access to all FedEx international services.

Select individual services

Select individual international services to make available to the User.

 Apply to return shipments

Select this option to also allow the User access to the selected FedEx international services on return shipments

Special Services

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Please refer to the FedEx Service Guide at fedex.com for detailed information on FedEx special services and delivery commitments.

Select all

Select this option to allow the User access to all FedEx special services.

Select individual services

Select individual special services to make available to the User.

Apply to return shipments

Select this option to allow the User access to the selected FedEx special services on return shipments, as well.

Please note that Apply to return shipments is applicable to FedEx Express and FedEx Ground services only.

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