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Click the Help menu at the top of each page to access the following tools:
Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
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Contact FedEx

Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.

Frequently Asked Questions

What are Users?
How do I view a list of Users in the company?
How do I view Users by Department?
How do I access the User screens?
How do I add a new User?
How do I edit a User's profile?
How do I delete a User’s profile?
How can I import Users into Shipping Administration?
How can I export Users from Shipping Administration?

Users

Users are individuals in the company who have had a FedEx Ship Manager account set up for them by a Shipping Administrator. Users can be given administrative privileges or can be authorized to only use the shipping functionality of FedEx Ship Manager.

All Users must be assigned to a Department, and therefore automatically inherit the Department’s physical location, accounts, privileges, references and defaults. To customize defaults at the User level, click Customize privileges, references and defaults in the User Settings section on the User Profile screen.

User screens

Users: click the Users tab on the Shipping Administration screen or select a User option on the Admin Home screen to view, edit, delete, invite, create, import and export Users.
User Profile:on the Users screen, select an existing User and click Edit. On the Admin Home screen, click Create new user or click Invite new user in the Users section. Enter or edit the User details, accounts and settings on the User Profile screen.
User Privileges: complete the User Profile screen and click Next. Then, select or edit the User rights and privileges for Address Books, FedEx services, special services and other general preferences on the User Privileges screen.
User References: complete the User Profile and User Privileges screens and click Next. Then select or edit the User’s company references, validations and defaults on the User References screen.
User Defaults: complete the User Profile, User Privileges and User References screens and click Next. Then, select or edit the User’s shipping defaults, pickup/drop-off defaults and customized options on the User Defaults screen.

Note: Once you have been through the User screens, you can click Next and Previous to navigate between them.

View Users

Click the Users tab on the Shipping Administration screen to view all Users in the company.

View Users by Department

Select the Department from the Filter by department drop-down menu to view Users assigned to a Department.

Search or select Users to display

Search: enter your search criteria in the Search text box and select the field within which to search from the drop-down menu. Click Go.
View: click All or choose a letter or number from the View options.

Sort Users

Use one of the following options:

Select a column from the Sort by menu.
Click a column header to sort by that column in ascending or descending order.

Edit a User

On the main Users screen, select the User and click Edit. On the Admin Home screen, enter the User alias in the Update user field and click Go. The User Profile screen then comes up.
Click Next and Previous to edit information on the User Profile, User Privileges, User References and User Defaults screens.
When you are finished making changes, click Save to save the changes or Cancel to discard them.

Delete a User

Select the User, and click Delete. Click OK to confirm the deletion and remove the User from the system. Please note that once a User is deleted, the User’s Personal Address Book is also deleted and cannot be retrieved.

Add a new User

Use one of the following options:

Invite a new User: click Invite new user on the Users main screen or click Invite user on the Users section on the Admin Home screen to send an invitation to a new User. Users who accept the invitation create their own User ID and password to login to FedEx Ship Manager. They also create their own User Profile and select their User References and User Defaults. The Shipping Administrator sets the User Privileges. The invitation is good for 30 days.
Create a new User: click Create user in the Users section on the Admin Home screen or click Create new user on the Users main screen. The User Profile screen then comes up. Once you complete the User Profile screen, click Next to select the User Privileges, User References and User Defaults.

Note: The Shipping Administrator must assign the User to a Department on the User Profile screen before proceeding. After assigning the User to a Department, the User Profile, User Privileges, User References and User Defaults screens automatically populate with the settings of the Department, but can be customized at the User level for greater flexibility and control.

Import/Export Users

Click Import. The Import Users screen displays.
Click Export. The Export Users screen displays.

More info

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.