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FedEx Ship Manager® Help - Import Shipping

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Help Menu
Click the Help menu at the top of each page to access the following tools:
  • Help with this page — Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
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Contact FedEx
Refer to FedEx Customer Support for ways to contact FedEx via email, mail, or phone.



Import Shipments


FedEx ® allows you to create and share import shipment information with your logistics partners. This functionality helps to monitor the importing process from package pickup through delivery.
  • Available for FedEx Express® and FedEx Ground® shipments.
  • Tracking and visibility of the package start at the point where the first scan is received into the FedEx system.
  • You are not invoiced for an import shipment if the shipment label is not used.

FedEx automates the inbound logistics process for import shipments by providing you with the following abilities:
  • Print an import shipping label and send to your shipping partner.
  • Email customers a ready-to-use, password-protected shipping label.

The terms and conditions, rates and accessorial fees for import shipments differ from those associated with regular FedEx ® shipments. Please refer to the FedEx Service Guide at fedex.com for more information.

Note that not all shipping options are available for all from/to locations.


Create an Import Shipment


  1. Select Create Import Shipment from the Prepare Shipment tab.
  2. Complete the required information on the Create Import Shipment screen, and click Ship to process your shipment.

For detailed help with sections on this screen, continue reading below or select one of the following specific topics. You may also click the Help link at the top of each section:
 


To



Recipient information
Use one of the following options to enter or select your recipient information:
  • Select a saved recipient from the Company or Contact name drop-down menu.
  • Enter all required information for a new recipient.

Perform detailed address check
Select this option if you want FedEx to check your recipient address. To customize the FedEx ® Address Checker, go to the My Lists tab and select Address Book, then Customize to set defaults. Refer to FedEx Address Checker for more specific information about the FedEx Address Checker.

This is a residence
Select this option if you are shipping to a residence within the U.S. Additional fees may apply.

Save recipient information
  • Save new address in address book: Select this option to save the recipient for future use.
  • Save changes in address book: Select this option to save updates to the recipient information in the Address Book.
 



From


Sender information
Use one of the following options to change the sender:
  • Select a different sender from the Contact ID, Company or Contact name drop–down menu.
  • Enter all required information for a new sender.

This is a residence
Select this option to indicate that you are shipping from a residence instead of a business address. There is a charge for pickup from a residence. Please refer to the FedEx Service Guide at fedex.com for more information on residential pickup surcharges. A residential address is considered to be any home or private residence; this includes locations where a business is operated from the home.

Save sender information
Select Save new address in address book to save a new sender for use in future shipments.



Package & Shipment Details



Label type
Select one of the following options:
  • Print: Select this option to send the printed label in a separate correspondence to your customer. This label can be used at a future time. The details for your FedEx Print Label request are stored in your Ship History.
  • Email label: Select this option to send your shipping partner an email containing a link to retrieve their label. Refer to Email Label for more information.

Note that not all label types are available for all from/to locations.

Service type
Select the service type from the drop–down menu. Please refer to the FedEx Service Guide at fedex.com for detailed information on FedEx services and delivery commitments.

Package type
Select the package type from the drop–down menu. Please refer to the FedEx Service Guide at fedex.com for detailed information on FedEx packaging.

Number of packages
  • Answer Yes to the question, “Are packages identical?” if you are shipping more than one package and all packages have the same weight and dimensions.
  • If you are shipping more than one package and the packages are not identical, select No and enter individual package information in the Multiple–Piece Shipment (MPS) Details section. This section is limited to 10 rows for Print and Email labels, or 5 rows for a FedEx ExpressTag or FedEx Ground® Call Tag.

Weight or Weight per Package
Enter the weight of the shipment. If the shipment contains more than one package and all packages are identical, enter the weight per package.

FedEx reserves the option to re–weigh and measure your package(s). Your rate may change based on actual weight or dimensions.

Dimensions
Select a saved dimensions profile from the drop–down menu or select Enter dimensions manually. The minimum package dimensions are 1 in or 1 cm for each dimension: length (L), width (W) and height (H).

To save your dimensions for use in future shipments, click Save dimensions profile and enter the profile name, up to 10 characters. You can save up to 20 profiles. To view, modify or delete dimensions profiles, select Dimensions from the My Lists tab. Refer to Dimensions for more information.

Declared value or Declared value per package
Enter the declared value for the shipment. If the shipment contains more than one package and all packages are identical, enter the value per package.

The declared value of any package represents our maximum liability in connection with a shipment of that package, including (but not limited to) any loss, damage, delay, misdelivery, non–delivery, misinformation, any failure to provide information or misdelivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the declared value is assumed by the shipper. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage.

Date created
This field defaults to today’s date.

Saturday delivery allowed
This selection allows a shipment to arrive on Saturday if this is the most expedient delivery option available. If a Saturday delivery is made, associated fees will apply. Note: no additional fees will apply if Saturday delivery is not available for the shipment.


Commodity Information


Commodity information is required for cross-border shipments, and is used in the classification of imported merchandise for Rate-of-Duty and Statistical Purposes.



Customs Documentation


Customs documentation is required for international trade. They may be for destination customs, other government departments or for banking purposes. Some of the more commonly used documents are the Commercial Invoice, Pro Forma Invoice, and Certificate of Origin.


Email Label


Use this option to send your shipping partner an email containing a link to retrieve their label. Your shipper prints the label, applies it to the package, and drops the package at any FedEx dropoff location or gives it to a FedEx driver. Your shipper can find the closest dropoff location directly from their email label screen.

When you process a FedEx Email Label shipment, you do not see a copy of the label. Instead you receive a confirmation with the tracking number(s) related to the specific request. The details for your FedEx Email Label request are stored in your Ship History.

Additional information
  • Expiration date: Click the calendar icon and select the expiration date for accessing the email label.
  • Email label to: Enter the email address where the label will be emailed.
  • Contact phone number: Enter the telephone number that your customers can call if they have questions about their shipment. To save this number as the default when processing email labels, select Save as my default.
  • Personalized message: Enter a personal message, up to 200 characters, that is added to the email sent to your customer. To save this message as the default when processing email labels, select Save as my default.
  • Item Description: Describe the item being imported.
 
 

Billing Details


Bill transportation to
Select the account to bill for the shipment from the drop–down menu.
  • If you select Third Party, enter the 9–digit FedEx account number to bill in the Account number field.
Reference fields
  • Enter or select reference information in the Your reference field, such as a customer number used by your company.
  • Select More reference fields to enter or select a P.O. number, invoice number and department number.
More information about references:
  • You can enter up to 30 characters in the reference fields.
  • References can be used for tracking and reporting purposes.
  • All references except Invoice no. print on your FedEx Express, FedEx Ground and FedEx Express® Freight services invoices.
  • References print on all shipping labels.


Special Services


Select the special service(s) for your shipment and enter any additional required information. The available FedEx special services that display depend on your shipment’s origin, destination, label type and package & shipment details.
  • Dry ice (Dry Ice shipping is currently available via FedEx Ship Manager® for U.S. domestic and U.S. export FedEx Express shipments only): Dry ice or carbon dioxide solid (UN 1845) is frozen carbon dioxide. Enter the weight of the dry ice in pounds (lbs.) or kilograms (kg). The maximum allowable dry ice weight per shipment is 200 kg (440 lbs.).
  • Hold at FedEx Location (FedEx Express and FedEx Express Freight Services Shipping Only): Select this option to indicate that the recipient will pick up the shipment at a FedEx location. Contact your local FedEx office to learn which FedEx locations offer this service. Select the option or click Edit and enter the address of the FedEx location where you want to hold your shipment. Then click OK.
  • Non–standard packaging: Select this option to indicate that your FedEx Ground shipment is packaged in a non–traditional or irregularly–shaped container (e.g. a pail). A surcharge may apply. Contact FedEx Ground Customer Service at 1.800.GoFedEx 1.800.463.3339 for guidelines or to find out if your packaging is classified as non–standard.

FedEx® Delivery Signature Options To request a signature when the package is delivered, select one of the following signature types. Refer to the FedEx Service Guide at fedex.com for more information about signature options and fees.
  • None specified: Standard FedEx delivery procedures will be followed if a signature option is not selected.  See the FedEx Service Guide for more details.
  • No signature required: FedEx may release the package without anyone present.  This option may not be available for all shipments or destinations.  Se the FedEx Service Guide for more details.
  • Indirect Signature Required: FedEx obtains a signature in one of three ways:
    • From someone at the delivery address
    • From a neighbor, building manager or other person at a neighboring address
    • The recipient can authorize release of the package without anyone present
    This option may not be available for all shipments or to all destinations.  Special handling fees may apply.  See the FedEx Service Guide for more details.
  • Direct Signature Required: Someone at the recipient's address may sign for the delivery.  If no one is at the address, FedEx will reattempt delivery.  This option may not be avilable for all shipments.  Special handling fees may apply.  See the FedEx Service Guide for more details.
  • Adult Signature Required: For shipments to the U.S., FedEx will obtain a signature from someone at least 21 years old (government-issued photo identification required) at the delivery address.  For shipments to other destinations, FedEx will obtain a signature from someone at the delivery address who is at least the age of majority in the destination country.  Government-issued photo identification or other identification customarily accepted by local authorities is required.  In all cases, if there is no eligible recipient at the delivery address, FedEx will reattempt delivery.  Special handling fees may apply.  See the FedEx Service Guide for more details.

FedEx InSight® Service Options
To select these options, you must be enrolled in FedEx InSight, and you must enable FedEx InSight in the Special Services section on the Preferences screen.
  • Block shipment data: Select this option to prohibit the recipient or third party from viewing the shipment information.
  • Shipment contents: Select this option to enter the specific contents of your shipment.


Email Notifications


Email notifications are not available for packages using a FedEx ExpressTag or FedEx Ground Call Tag.
  1. Enter email addresses for the sender and recipient and select the email language for each from the drop–down menus. To send notifications to 2 others, select Add additional recipients and follow the same steps.
  2. Under Notification type, select each notification type you want to send.
    • Ship notifications indicate that the shipment information has been sent to FedEx.
    • Tendered notifications indicate when FedEx has picked up a shipment.
    • Pickup notifications indicate that the pickup has been successfully scheduled.
    • Exception notifications indicate any exceptions that may cause a delivery delay.
    • Delivery notifications indicate that the package has been delivered.
  3. Select the format type for your email notifications.
  4. To add a personal message to your email notifications, click Add a personal message and enter up to 120 characters. A personal message is not available for the wireless format or non–English characters.


Rates and Transit Times


The Rates and Transit Times section displays the estimated shipping costs and transit times for your shipment. The rate quote you receive may be different from the billed charges for your shipment based on actual package weight, dimensions and other shipment details. For information on how shipping charges are calculated, please refer to the FedEx Service Guide at fedex.com.

To get rates and transit times outside of FedEx Ship Manager, select Get Rates and Transit Times from the Ship tab at fedex.com. Refer to Get Rates and Transit Times for help with this feature.

For FedEx Express shipments, your quote is based on rates associated with your FedEx account number and includes any applicable discounts. For FedEx Ground shipments, the rate shown is a standard list rate.

Select a service
Select the service and proceed with completing your shipment. The Service type field in the Package & Shipment Details section displays your new service selection.

View all services
Select this option to view all services available for your shipment.

View or print the rate details
Click View rate details.


Complete your Shipment


Click Ship to process your shipment.

When the Label screen displays, you can print a print label and view or print the instructions. You can view or print the confirmation for an Email label, FedEx ExpressTag or FedEx Ground Call Tag label.



This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager ® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.



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