|FedEx Ship Manager® Help - Import Shipping|
Click the Help menu at the top of each page to access the following tools:
Refer to FedEx Customer Support for ways to contact FedEx via email, mail, or phone.
FedEx ® allows you to create and share import shipment information with your logistics partners. This functionality helps to monitor the importing process from package pickup through delivery.
FedEx automates the inbound logistics process for import shipments by providing you with the following abilities:
The terms and conditions, rates and accessorial fees for import shipments differ from those associated with regular FedEx ® shipments. Please refer to the FedEx Service Guide at fedex.com for more information.
Note that not all shipping options are available for all from/to locations.
Create an Import Shipment
For detailed help with sections on this screen, continue reading below or select one of the following specific topics. You may also click the Help link at the top of each section:
Use one of the following options to enter or select your recipient information:
Perform detailed address check
Select this option if you want FedEx to check your recipient address. To customize the FedEx ® Address Checker, go to the My Lists tab and select Address Book, then Customize to set defaults. Refer to FedEx Address Checker for more specific information about the FedEx Address Checker.
This is a residence
Select this option if you are shipping to a residence within the U.S. Additional fees may apply.
Save recipient information
Use one of the following options to change the sender:
This is a residence
Select this option to indicate that you are shipping from a residence instead of a business address. There is a charge for pickup from a residence. Please refer to the FedEx Service Guide at fedex.com for more information on residential pickup surcharges. A residential address is considered to be any home or private residence; this includes locations where a business is operated from the home.
Save sender information
Select Save new address in address book to save a new sender for use in future shipments.
Package & Shipment Details
Select one of the following options:
Note that not all label types are available for all from/to locations.
Select the service type from the drop–down menu. Please refer to the FedEx Service Guide at fedex.com for detailed information on FedEx services and delivery commitments.
Select the package type from the drop–down menu. Please refer to the FedEx Service Guide at fedex.com for detailed information on FedEx packaging.
Number of packages
Weight or Weight per Package
Enter the weight of the shipment. If the shipment contains more than one package and all packages are identical, enter the weight per package.
FedEx reserves the option to re–weigh and measure your package(s). Your rate may change based on actual weight or dimensions.
Select a saved dimensions profile from the drop–down menu or select Enter dimensions manually. The minimum package dimensions are 1 in or 1 cm for each dimension: length (L), width (W) and height (H).
To save your dimensions for use in future shipments, click Save dimensions profile and enter the profile name, up to 10 characters. You can save up to 20 profiles. To view, modify or delete dimensions profiles, select Dimensions from the My Lists tab. Refer to Dimensions for more information.
Declared value or Declared value per package
Enter the declared value for the shipment. If the shipment contains more than one package and all packages are identical, enter the value per package.
The declared value of any package represents our maximum liability in connection with a shipment of that package, including (but not limited to) any loss, damage, delay, misdelivery, non–delivery, misinformation, any failure to provide information or misdelivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the declared value is assumed by the shipper. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage.
This field defaults to today’s date.
Saturday delivery allowed
This selection allows a shipment to arrive on Saturday if this is the most expedient delivery option available. If a Saturday delivery is made, associated fees will apply. Note: no additional fees will apply if Saturday delivery is not available for the shipment.
Commodity information is required for cross-border shipments, and is used in the classification of imported merchandise for Rate-of-Duty and Statistical Purposes.
Customs documentation is required for international trade. They may be for destination customs, other government departments or for banking purposes. Some of the more commonly used documents are the Commercial Invoice, Pro Forma Invoice, and Certificate of Origin.
Use this option to send your shipping partner an email containing a link to retrieve their label. Your shipper prints the label, applies it to the package, and drops the package at any FedEx dropoff location or gives it to a FedEx driver. Your shipper can find the closest dropoff location directly from their email label screen.
When you process a FedEx Email Label shipment, you do not see a copy of the label. Instead you receive a confirmation with the tracking number(s) related to the specific request. The details for your FedEx Email Label request are stored in your Ship History.
Bill transportation to
Select the account to bill for the shipment from the drop–down menu.
Select the special service(s) for your shipment and enter any additional required information. The available FedEx special services that display depend on your shipment’s origin, destination, label type and package & shipment details.
FedEx® Delivery Signature Options To request a signature when the package is delivered, select one of the following signature types. Refer to the FedEx Service Guide at fedex.com for more information about signature options and fees.
FedEx InSight® Service Options
To select these options, you must be enrolled in FedEx InSight, and you must enable FedEx InSight in the Special Services section on the Preferences screen.
Email notifications are not available for packages using a FedEx ExpressTag or FedEx Ground Call Tag.
Rates and Transit Times
The Rates and Transit Times section displays the estimated shipping costs and transit times for your shipment. The rate quote you receive may be different from the billed charges for your shipment based on actual package weight, dimensions and other shipment details. For information on how shipping charges are calculated, please refer to the FedEx Service Guide at fedex.com.
To get rates and transit times outside of FedEx Ship Manager, select Get Rates and Transit Times from the Ship tab at fedex.com. Refer to Get Rates and Transit Times for help with this feature.
For FedEx Express shipments, your quote is based on rates associated with your FedEx account number and includes any applicable discounts. For FedEx Ground shipments, the rate shown is a standard list rate.
Select a service
Select the service and proceed with completing your shipment. The Service type field in the Package & Shipment Details section displays your new service selection.
View all services
Select this option to view all services available for your shipment.
View or print the rate details
Click View rate details.
Complete your Shipment
Click Ship to process your shipment.
When the Label screen displays, you can print a print label and view or print the instructions. You can view or print the confirmation for an Email label, FedEx ExpressTag or FedEx Ground Call Tag label.
This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager ® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.