Print   Print    Close
FedEx Ship Manager® – Integration Manager

Help Options


Help Menu
Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Online Technical Support – Provides the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent or Submit a Question.
  • Interactive Help Guide – Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.
Contact FedEx
Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.

Frequently Asked Questions

  1. How do I register for fedex.com Integration Manager?
  2. How do I access fedex.com Integration Manager?
  3. What shipping locations are available?
  4. What e-commerce web stores are available?
  5. How do I add a web store to my account?
  6. How do I remove a web store from my account?
  7. How do I edit credentials for a web store on my account?
  8. How do I ship an order using Integration Manager?
  9. Why are my orders no longer displaying on the Pending Orders page?
  10. I haven’t used fedex.com Integration Manager since I set up my web store many days ago. Why are my orders no longer showing on the Pending Orders page?
  11. Why is fedex.com Integration Manager only showing one item of a multi-item order?
  12. I have multiple account numbers with FedEx, which one will be billed for my shipments?
  13. How do I cancel an order or shipment using Integration Manager?
  14. How do I track shipments?
  15. How do I edit a shipment using Integration Manager?
  16. How do I view additional details about a pending order?
  17. Why is only some of my order information being populated on the “Pending Orders” page?
  18. Will non-FedEx orders transfer to fedex.com Integration Manager?
  19. How long does it take to see updates from my web store?
  20. How do I review my orders that have already shipped?
  21. How can I reprint my shipping labels?
  22. How can I schedule a pickup?
  23. Can I send email notifications?
  24. Will my account discounts apply to fedex.com Integration Manager shipments?
  25. When I ‘edit’ my web store, a Service Mapping button displays. What does the Service Mapping do?
  26. What browsers are supported with fedex.com Integration Manager?
  27. If a user edits an order from pending orders and then saves for later, when they return and complete their shipment from pending shipments, will the shipment data be passed back through fedex.com Integration Manager (removed from pending orders and tracking number/ship date sent back to merchant store)?

Registering for fedex.com Integration Manager

To register, complete the following:
  1. Access the fedex.com homepage at www.fedex.com/us/
  2. Sign in with your FedEx username and password
  3. Select the “Integration Manager” tab on Ship Manager
  4. Read the introduction page and click on “Sign up today”
  5. Read and accept the terms and conditions by clicking on the “continue” button.
  6. You can now setup a web store on the “Manage Web Stores” page
Please note that only administrators with access to your account and those who are also company administrators will be able to access fedex.com Integration Manager.


Accessing fedex.com Integration Manager

Log-in to your account on fedex.com. From the Ship Manager page click on the “Integration Manager” tab. If you have already registered to use this service, you can proceed with managing your orders. If you have not, simply follow the instructions provided.


Shipping Locations

U.S. domestic and U.S. export shipping is available.


Available web stores

Fedex.com Integration Manager currently offers access to your online account for the following online stores:
  • Amazon
  • BigCommerce
  • eBay
  • Etsy
  • Magento
  • PayPal
  • QuickBooks Online
  • QuickBooks Desktop
  • Sears.com
  • Shopify
  • Volusion
  • Yahoo
  • 3D Cart


Add a web store

From the Pending Orders screen, click the Manage Web Stores link located in the bottom left corner of the page. On the Manage Web Stores Page, go to the Add New Web Store drop-down menu and select the desired store type.

After selecting a web store, you will be presented with a series of steps that will link your web store to fedex.com Integration Manager. These steps will vary based on the web store you selected. Please refer to the help provided on those screens if needed. Once you complete these steps, the web store will be listed on the Manage Web Stores screen.


Remove a web store

From the Pending Orders screen, click the Manage Web Stores link. On the Manage Web Stores Page, locate the web store you would like to remove from the table of web stores and click the corresponding Delete link.


Edit web store credentials

If login information for your web store has changed, you will need to update your credentials within Integration Manager.

From the Pending Orders screen, click the Manage Web Stores link. On the Manage Web Stores Page, locate the appropriate web store and click the corresponding Edit link. Next, you will be presented with a series of steps that will allow you to change your credentials. These steps will vary based on the web store you have selected. Please refer to the help provided on those screens if needed.


Ship an order

Select a pending order to be shipped by checking the corresponding radio button in the left column, then click the Edit and Ship button. Only one order can be shipped at a time.

Complete the required information on the Create a Shipment screen and click Ship to print your shipping label. Please note that only U.S. Domestic and U.S. Domestic export orders can be shipped using Integration Manager.


Checking web store status

The web store status can be checked by visiting the “Manage Web Store” page and clicking on “Edit” next to the web store name. Your web store status will be displayed at the bottom of the screen as well as the approximate time of the next order retrieval. If the status of your web store is disabled, please re-authorize access to your store by updating your storefront credentials/information.

fedex.com Integration Manager will only display orders for active users which have used the system within 10 days. If you have not used fedex.com Integration Manager within 10 days, go to the Manage Web Store page, and edit the web store credentials.


FedEx account number

Transportation charges will be billed to the default account used for all of your shipments. You can modify the billing default by editing preferences on the Ship Manager screen or change the account number on the “Ship transportation to” drop down menu in the Billing Details module. Note that account numbers must be registered with fedex.com to apply to shipments.


Cancel an order or shipment

Pending orders cannot be cancelled within fedex.com Integration Manager. To cancel an order, you must do so in the online store where the order originated. Once the order is cancelled or shipped through your web store, it will be removed from the Pending Orders screen. Orders that have not been shipped or canceled will be removed from the pending orders screen 90 days after the order date.

To cancel a shipment that has already been created, click the Ship History tab, select the shipment, and click Cancel. Then click Yes to confirm canceling the shipment.


Tracking a shipment

After a shipment is processed and the label is generated, your order tracking number will be visible under the Ship History tab on fedex.com. In addition, tracking numbers will be sent to your online store for quick reference. Note: Although tracking numbers are sent to the web stores after shipping labels are created, not all web stores will post the tracking data.


Edit a shipment

If you have not printed a shipping label, select a pending order to be edited by checking the corresponding radio button in the left column, then click the Edit and Ship button. Make any necessary changes and click Ship to print your shipping label or click Save for later to print your label and ship at a later time. Once you have printed a shipping label your shipment cannot be edited.


View detail

Select a pending order to be edited by checking the corresponding radio button in the left column, then click the View Detail button. Only information that has been provided by your web store for an order will display on this page. Information shown on the View Details screen may not be available with all web stores and can be added when you’re creating the shipment. If certain information is missing, you will need to log-in to your web store and update the information.

fedex.com Integration Manager will only display orders for active users which have used the system within 10 days. If you have not used fedex.com Integration Manager within 10 days, go to the Manage Web Store page, and edit the web store credentials. Order must be in paid status in the storefront to show on the Pending Orders page. Multi-item orders will only display one item in fedex.com Integration Manager. For full order information, visit your storefront for complete order details.


Order information on Pending Orders screen

All paid orders ready to ship will be transferred into your “Pending Orders” page, regardless if it is flagged as a FedEx shipment or not. Only information that has been provided by your web store for an order will display on this page. If certain information is missing, you will need to log-in too your web store and add it.

For eBay orders that are in an incomplete status but show as paid, all data except the recipient address information will be transmitted to FedEx since eBay considers the order as not ready to ship. Once the order status is updated to complete, the address information will display on the Pending Orders page.


Automatic updates from web stores

After a web store has been setup, it will initially take orders 10 to 35 minutes to show up on the Pending Orders screen. Thereafter, the wait time will typically be 10 to 15 minutes. For additional information on the time required, please review the time matrix below.
Web store type Order refresh time (after initial store
setup only)
Order refresh time (subsequent downloads) How long for shipping information to post back to ecommerce store Weight retrieved
Amazon 20-80 minutes 10-20 minutes 25-30 minutes No
BigCommerce 20 minutes (usually 5-10 minutes) 5-10 minutes 15 minutes Yes
eBay 20 minutes (usually 5-10 minutes) 5-10 minutes 15 minutes Yes. Only available if entered in listing
Etsy 20 minutes (usually 5-10 minutes) 5-10 minutes 15 minutes No
Magento 20 minutes (usually 5-10 minutes) 5-10 minutes 15 minutes Yes
PayPal 20 minutes (usually 5-10 minutes) 5-10 minutes 15 minutes No (N/A)
QuickBooks Online 20 minutes (usually 5-10 minutes) 5-10 minutes 15 minutes No (N/A)
QuickBooks Desktop 20 minutes (usually 5-10 minutes) 5-10 minutes 15 minutes No (N/A)
Shopify 20 minutes (usually 5-10 minutes) 5-10 minutes 15 minutes Yes
Volusion 20 minutes (usually 5-10 minutes) 5-10 minutes 15 minutes No
Sears.com 20 minutes (usually 5-10 minutes) 5-10 minutes 15 minutes Yes
Yahoo 20 minutes (usually 5-10 minutes) 5-10 minutes 15 minutes Yes
3D Cart 20 minutes (usually 5-10 minutes) 5-10 minutes 15 minutes Yes

Note: All times are approximate and should be used only as a guide.


Review Shipment History

Shipments processed through fedex.com Integration Manager can be reviewed by visiting the Ship History page. A history of your shipments can be viewed and you can reprint shipping labels if required.


Scheduling a pickup

Pickup requests can only be created through the pickup application or through the Pickup/Dropoff module while creating shipments. All orders will default to “Drop off package at a FedEx location.”


Email notifications

Email notifications can be sent through Ship Manager when creating your shipment.


Special Services

Special Services are optional can be selected when you are creating your shipment.


Account discounts

FedEx accounts will apply and you can view these rates at the time of shipping.


Service Type Mapping

In many instances, storefronts use non-FedEx service types (for example, expedited service) and are displayed as “N/A” on the fedex.com® Integration Manager pending orders screen. The Service Mapping tool allows you to map the storefront service type to a FedEx® service type for each web store so you don’t have to manually select a value.
  • Will the service type change for the orders that have already posted on the Pending Orders page? Orders that have posted on the Pending Orders page prior to the storefront service type being mapped will not display the new FedEx service types. Only new orders posted after the service mapping is complete will display the FedEx service type.

  • What FedEx service types are available to be mapped?
    FedEx service types available for mapping include:
    • FedEx 2Day®
    • FedEx 2Day® A.M.
    • FedEx One Rate®
    • FedEx Express Saver®
    • FedEx First Overnight®
    • FedEx Ground®
    • FedEx Home Delivery®
    • FedEx Priority Overnight®
    • FedEx SmartPost®
    • FedEx Standard Overnight®

  • What if the FedEx service type I want to use is not available in the Service Mapping tool? Mapping to a service type is only available for the services listed in the dropdown. However, any FedEx service type available on the fedex.com shipping page can be selected at ship time.


Supported browsers

The browsers that are currently supported for the fedex.com Integration Manager include: Mozilla Firefox, Google Chrome, Safari, Internet Explorer 8, Internet Explorer 9, and Internet Explorer 10.


Pending Orders versus Pending Shipments

If an order is saved as a “Pending Shipment”, the “Pending Shipment” does not retain original order information. When a user completes the “Pending shipment”, the shipment will not be identified as coming from fedex.com Integration Manager. Therefore, information (i.e. tracking number) for that order will not be sent back to the storefront. It is recommended that you start and complete all shipments through the Pending Orders page.

Close