|FedEx Ship Manager® – Integration Manager|
Click the Help menu at the top of each page to access the following tools:
Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.
Frequently Asked Questions
Registering for fedex.com Integration ManagerTo register, complete the following:
Accessing fedex.com Integration ManagerLog-in to your account on fedex.com. From the Ship Manager page click on the “Integration Manager” tab. If you have already registered to use this service, you can proceed with managing your orders. If you have not, simply follow the instructions provided.
Shipping LocationsU.S. domestic and U.S. export shipping is available.
Available web storesFedex.com Integration Manager currently offers access to your online account for the following online stores:
Add a web storeFrom the Pending Orders screen, click the Manage Web Stores link located in the bottom left corner of the page. On the Manage Web Stores Page, go to the Add New Web Store drop-down menu and select the desired store type.
After selecting a web store, you will be presented with a series of steps that will link your web store to fedex.com Integration Manager. These steps will vary based on the web store you selected. Please refer to the help provided on those screens if needed. Once you complete these steps, the web store will be listed on the Manage Web Stores screen.
Remove a web storeFrom the Pending Orders screen, click the Manage Web Stores link. On the Manage Web Stores Page, locate the web store you would like to remove from the table of web stores and click the corresponding Delete link.
Edit web store credentialsIf login information for your web store has changed, you will need to update your credentials within Integration Manager.
From the Pending Orders screen, click the Manage Web Stores link. On the Manage Web Stores Page, locate the appropriate web store and click the corresponding Edit link. Next, you will be presented with a series of steps that will allow you to change your credentials. These steps will vary based on the web store you have selected. Please refer to the help provided on those screens if needed.
Ship an orderSelect a pending order to be shipped by checking the corresponding radio button in the left column, then click the Edit and Ship button. Only one order can be shipped at a time.
Complete the required information on the Create a Shipment screen and click Ship to print your shipping label. Please note that only U.S. Domestic and U.S. Domestic export orders can be shipped using Integration Manager.
Checking web store statusThe web store status can be checked by visiting the “Manage Web Store” page and clicking on “Edit” next to the web store name. Your web store status will be displayed at the bottom of the screen as well as the approximate time of the next order retrieval. If the status of your web store is disabled, please re-authorize access to your store by updating your storefront credentials/information.
fedex.com Integration Manager will only display orders for active users which have used the system within 10 days. If you have not used fedex.com Integration Manager within 10 days, go to the Manage Web Store page, and edit the web store credentials.
FedEx account numberTransportation charges will be billed to the default account used for all of your shipments. You can modify the billing default by editing preferences on the Ship Manager screen or change the account number on the “Ship transportation to” drop down menu in the Billing Details module. Note that account numbers must be registered with fedex.com to apply to shipments.
Cancel an order or shipmentPending orders cannot be cancelled within fedex.com Integration Manager. To cancel an order, you must do so in the online store where the order originated. Once the order is cancelled or shipped through your web store, it will be removed from the Pending Orders screen. Orders that have not been shipped or canceled will be removed from the pending orders screen 90 days after the order date.
To cancel a shipment that has already been created, click the Ship History tab, select the shipment, and click Cancel. Then click Yes to confirm canceling the shipment.
Tracking a shipmentAfter a shipment is processed and the label is generated, your order tracking number will be visible under the Ship History tab on fedex.com. In addition, tracking numbers will be sent to your online store for quick reference. Note: Although tracking numbers are sent to the web stores after shipping labels are created, not all web stores will post the tracking data.
Edit a shipmentIf you have not printed a shipping label, select a pending order to be edited by checking the corresponding radio button in the left column, then click the Edit and Ship button. Make any necessary changes and click Ship to print your shipping label or click Save for later to print your label and ship at a later time. Once you have printed a shipping label your shipment cannot be edited.
View detailSelect a pending order to be edited by checking the corresponding radio button in the left column, then click the View Detail button. Only information that has been provided by your web store for an order will display on this page. Information shown on the View Details screen may not be available with all web stores and can be added when you’re creating the shipment. If certain information is missing, you will need to log-in to your web store and update the information.
fedex.com Integration Manager will only display orders for active users which have used the system within 10 days. If you have not used fedex.com Integration Manager within 10 days, go to the Manage Web Store page, and edit the web store credentials. Order must be in paid status in the storefront to show on the Pending Orders page. Multi-item orders will only display one item in fedex.com Integration Manager. For full order information, visit your storefront for complete order details.
Order information on Pending Orders screenAll paid orders ready to ship will be transferred into your “Pending Orders” page, regardless if it is flagged as a FedEx shipment or not. Only information that has been provided by your web store for an order will display on this page. If certain information is missing, you will need to log-in too your web store and add it.
For eBay orders that are in an incomplete status but show as paid, all data except the recipient address information will be transmitted to FedEx since eBay considers the order as not ready to ship. Once the order status is updated to complete, the address information will display on the Pending Orders page.
Automatic updates from web storesAfter a web store has been setup, it will initially take orders 10 to 35 minutes to show up on the Pending Orders screen. Thereafter, the wait time will typically be 10 to 15 minutes. For additional information on the time required, please review the time matrix below.
Note: All times are approximate and should be used only as a guide.
Review Shipment HistoryShipments processed through fedex.com Integration Manager can be reviewed by visiting the Ship History page. A history of your shipments can be viewed and you can reprint shipping labels if required.
Scheduling a pickupPickup requests can only be created through the pickup application or through the Pickup/Dropoff module while creating shipments. All orders will default to “Drop off package at a FedEx location.”
Email notificationsEmail notifications can be sent through Ship Manager when creating your shipment.
Special ServicesSpecial Services are optional can be selected when you are creating your shipment.
Account discountsFedEx accounts will apply and you can view these rates at the time of shipping.
Service Type MappingIn many instances, storefronts use non-FedEx service types (for example, expedited service) and are displayed as “N/A” on the fedex.com® Integration Manager pending orders screen. The Service Mapping tool allows you to map the storefront service type to a FedEx® service type for each web store so you don’t have to manually select a value.
Supported browsersThe browsers that are currently supported for the fedex.com Integration Manager include: Mozilla Firefox, Google Chrome, Safari, Internet Explorer 8, Internet Explorer 9, and Internet Explorer 10.
Pending Orders versus Pending ShipmentsIf an order is saved as a “Pending Shipment”, the “Pending Shipment” does not retain original order information. When a user completes the “Pending shipment”, the shipment will not be identified as coming from fedex.com Integration Manager. Therefore, information (i.e. tracking number) for that order will not be sent back to the storefront. It is recommended that you start and complete all shipments through the Pending Orders page.