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FedEx Ship Manager® Create a Shipment
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FedEx Ship Manager® Shipment Help
Help Options

Help Options


Help Menu

  • Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Online Technical Support – Provides the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent or Submit a Question.
  • Interactive Help Guide – Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx

Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.

Create a Domestic Shipment (U.S. only)


Complete the required information on the Create a Shipment screen and click Ship to print your shipping label.
For detailed help with sections on this screen, either continue reading or select one of the following specific topics. You may also click the Help link at the top of each section:

From


Sender information
Enter all required information for a new sender.


To


Recipient information
Enter all required information for a new recipient.

Note: FedEx Express and FedEx Ground cannot deliver to P.O. boxes within the U.S. Please refer to the FedEx Service Guide at fedex.com for complete details about exceptions.

Perform detailed address check
Select this option if you want FedEx to check your recipient address. Please refer to Customize Address Checker to set defaults for the Address Checker. Refer to Address Checker for general information about the FedEx Address Checker.

This is a residence (U.S. only)
  • Select this option to indicate that you are shipping to a residence within the U.S. instead of a business address. A residential address is a home or private residence, even if a business is operated from the home.
  • There is a charge for delivery to a residence. Please refer to the FedEx Service Guide at fedex.com for more information on residential delivery surcharges.
  • Residential deliveries for most shipments no longer require a signature for FedEx Express deliveries unless you select a FedEx® Delivery Signature Option.



Package & Shipment Details


Service type
Select the service type from the drop-down menu. Please refer to the FedEx Service Guide at fedex.com for detailed information on FedEx services and delivery commitments.

Package type
Select the package type from the drop-down menu. Please refer to the FedEx Service Guide at fedex.com for detailed information on FedEx packaging. Please refer to Order Supplies Online if you need to order FedEx pouches and packaging.

No. of packages
Credit Card shipping is available for single-piece shipments only. If you would like to prepare an International shipment, process a multiple-piece or group shipment, you may open a FedEx account.

Weight or Total weight
  • Enter the weight of your shipment.
  • FedEx reserves the option to re-weigh and measure your package(s). Your rate may change based on actual weight or dimensions.
  • If you are using a scale to populate this field automatically, you must select Use Scale in the Printer and Scale Options section on the Preferences screen.
Dimensions
  • Enter dimensions manually.
  • The minimum package dimensions are 1 in/cm for any dimension: length (L), width (W) or height (H).
Declared/Carriage value or Total declared/carriage value
Enter the declared value for shipments within the U.S.
  • Declared value: The declared value of any package represents our maximum liability in connection with a shipment of that package, including, but not limited to, any loss, damage, delay, misdelivery, nondelivery, misinformation, any failure to provide information, or misdelivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the declared value is assumed by the shipper. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage.
Ship date
You can process a shipment and print labels up to 2 days in advance for FedEx Express shipments. The future date prints on the label.

Saturday delivery
Select this option to have FedEx delivery your shipment on a Saturday.

For U.S. FedEx Express shipping, Saturday delivery service is offered to selected locations. Contact your local FedEx office for information about the selected locations that deliver on Saturdays. For some services, you may be charged a special handling fee.

For FedEx Express Freight, FedEx 1Day ® Freight, and FedEx 2Day ® Freight shipments can be tendered for Saturday delivery to select U.S. destinations. Contact your local FedEx office for information about the selected locations that deliver on Saturdays. A FedEx Express Freight ancillary charge applies for this service.


Freight Package & Shipment Details


FedEx considers Express Freight a single handling unit or package, typically attached to a skid, weighing between 151 pounds (69 kilograms) and 2,200 pounds (997 kilograms). A skid is a forkliftable base used to support/elevate an object. Typical types of skids are made of hardwood or plastic, are at least 4 inches (10 cm) high and can vary in length and width.
  • Maximum skid dimensions are 119 inches (302 cm) long, 70 inches (178 cm) high, with a maximum length and girth of 300 inches (762 cm).
  • All Express freight must be forkliftable, stackable, banded and shrink-wrapped.
  • Special handling arrangements must be made for single skids that exceed any of the maximum dimensions or that weigh over 2,200 pounds (997 kg). Please call FedEx to schedule such a shipment. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807.
  • Space must be booked for all FedEx 1Day Freight (U.S. only), FedEx Ship Manager at fedex.com can prepare your shipment and generate a booking confirmation number for it, or you can call FedEx to book a shipment. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807.
  • Single or combined shipments of 20,000 pounds (9,091 kilograms) or more from one origin, moving on FedEx 2Day Freight® (U.S. only) and FedEx 3Day Freight (U.S. only), require a booking confirmation. Please contact FedEx Express Freight Customer Service at 1.800.332.0807.

Service type
Select the freight service type from the drop-down menu. Please refer to the FedEx Service Guide at fedex.com for detailed information on FedEx services and delivery commitments.

Package type
Select the package type from the drop-down menu. This field defaults to Your packaging.

No. of skids
Credit Card shipping is available for single-skid shipments only.

If you would like to prepare an International shipment, process a multiple-piece or group shipment, you may open a FedEx account.

Weight or Total weight
  • Enter the weight of your shipment.
  • FedEx reserves the option to re-weigh and measure your skid(s). Your rate may change based on actual weight or dimensions.
  • If you are using a scale to populate this field automatically, you must select Use Scale in the Printer and Scale Options section on the Preferences screen.
Dimensions
  • Enter dimensions manually.
  • Maximum skid dimensions are 119 inches (302 cm) long, 70 inches (178 cm) high, with a maximum length and girth of 300 inches (762 cm).
Booking confirmation number
Enter the booking confirmation number, which is the number assigned to your shipment through an advanced "reservation" or confirmation made in the FedEx booking system. It is required for the following shipments:
  • FedEx 2Day Freight® and FedEx 3DaySM Freight shipments if the total from one origin location exceeds 20,000 lb (9,091 kg)
  • FedEx 1Day Freight (F1)
In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807.

Declared value
Enter the declared value for shipments within the U.S.
  • Declared value: The declared value of any package represents our maximum liability in connection with a shipment of that package, including, but not limited to, any loss, damage, delay, misdelivery, nondelivery, misinformation, any failure to provide information, or misdelivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the declared value is assumed by the shipper. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage.
Ship date
You can process a freight shipment and print labels up to 2 days in advance. Available future ship dates are determined by the freight service type you selected.



Billing Details


Bill transportation to
Enter name exactly as it appears on credit card – company name and/or first name, middle name, last name.

Company name is only required if the name on the credit card is a business.

Card ID no.
The Card Security Code is located on the back of most credit or debit cards and is typically a separate group of 3 digits to the right of the signature strip. On American Express cards, the Card Security Code is a printed (NOT embossed) group of four digits on the front towards the right.

Reference fields
Enter or select reference information in the Your Reference field, such as a customer number used by your company. Click More reference fields to enter or select a P.O. number, invoice number and department number.
  • References can be used for tracking and reporting purposes.
  • All references except Invoice no. print on your FedEx Express, FedEx Ground and FedEx Express Freight invoices.
  • References print on all shipping labels.
Billing Address
If billing address is different than shipping address, deselect the checkbox and enter the valid address information.


Special Services


Special Services
Select the special service(s) for your shipment and enter any additional required information. The available FedEx special services that display depend on your shipment’s origin, destination and package & shipment details.
  • FedEx Appointment Home Delivery (FedEx Ground Shipping Only): Delivery on a specific date and time you select. We attempt to contact the recipient in advance.
  • FedEx Date Certain Delivery (FedEx Ground Shipping Only): Delivery on a specific date you select, Tuesday through Saturday, provided the date is not before the standard delivery time and is within two weeks after it.
  • FedEx Evening Delivery (FedEx Ground Shipping Only): Delivery between 5:00 and 8:00 p.m. on the scheduled date of delivery.
  • Hold at FedEx location (FedEx Express and FedEx Express Freight Shipping Only): Select this option to indicate that the recipient will pick up the shipment at a FedEx location. Contact your local FedEx office to learn which FedEx locations offer this service. Select the option or click Edit and enter the address of the FedEx location where you want to hold your shipment. Then click OK.
  • Non-standard packaging: Select this option to indicate that your FedEx Ground shipment is packaged in a non-traditional or irregularly-shaped container (e.g. a pail). A surcharge may apply. Contact FedEx Ground Customer Service 1.800.GoFedEx® (1.800.463.3339) for guidelines or to find out if your packaging is classified as non-standard.
FedEx® Delivery Signature Options (U.S. only)
To request a signature when the package is delivered, select one of the following signature types. Refer to the FedEx Service Guide at fedex.com for more information about signature options and fees.
  • Indirect signature required: FedEx obtains a signature from someone at the delivery address; from a neighbor, building manager or someone at a neighboring address; or the recipient can also leave a FedEx Door Tag authorizing release of the package without anyone present. This option is available only if you checked This is a residence in the To section; it is not available for shipments to nonresidential addresses.
  • Direct signature required: FedEx obtains a signature from someone at the delivery address. If no one is at the address, we reattempt delivery.
  • Adult signature required: FedEx obtains a signature from someone at least 21 years old (and possessing the required government-issued photo ID) at the delivery address. If no eligible recipient is at the address, we reattempt delivery.


Drop-off


Drop-off a package at a FedEx location
The nearest FedEx locations and the latest drop-off location for FedEx Express and FedEx Ground shipments are displayed.


E-mail Notifications


  1. Enter e-mail addresses for the sender and recipient and select the e-mail language for each from the drop-down menus. To send notifications to 2 others, click Add additional recipients and follow the same steps.
  2. Under Notification type, click each notification type you want to send.
    1. Ship notifications indicate that the package has been shipped.
    2. Exception notifications indicate any exceptions that may cause a delivery delay.
    3. Delivery notifications indicate that the package has been delivered.
  3. To add a personal message to your e-mail notifications, click Add a personal message and enter up to 120 characters. A personal message is not available for the Wireless format or non-English characters.

Rates and Transit Times


The Rates and Transit Times section displays the estimated shipping costs and transit times for your shipment. The rate quote you receive may be different from the billed charges for your shipment based on actual package weight, dimensions and other shipment details. For information on how shipping charges are calculated, please refer to the FedEx Service Guide at fedex.com.

Select a service
Click the service and proceed with completing your shipment. The Service type field in the Package & Shipment Details section displays your new service selection.

View all services
Click this option to view all services available for your shipment.

View or print the rate details
Click View rate details.


Complete your Shipment


Process your shipment
Click Ship to process your shipment now and print your label.



This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.
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