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Online Account Registration

Get online access

For help on opening an account, please refer to Customer Support for ways to contact FedEx via e-mail, post, or phone.

Contact Information

In order to get access to fedex.com, the following information will need to be stored:
• First and last name
• E-mail address
• Shipping address
• Telephone number

Login Information
When you create your user ID and password, please adhere to the following:
• Both user ID and password are case sensitive
• User ID must be at least six characters
• Password must be at least eight characters and must contain at least one upper case letter, one lower case letter and one numeric character
• Please store your user ID and password in a safe place

For your protection, FedEx has developed the following security guidelines for your fedex.com login:

• User ID must be 6 characters or more

Valid user ID: abc2def
Invalid user ID: ab2cd

• Password must be at least 8 characters or more

Valid password: Happy2Day
Invalid password: ab2cd

• Password must contain at least one upper case letter, one lower case letter and one numeric character

Valid password: Happy2day, Happy2day2, Happyday2
Invalid password: sohappy, 12345678

• User ID and password are case sensitive

You can create your user ID and password to be all lowercase or all uppercase or a mixture of uppercase and lowercase, but you must always type it in the same way.

For example, if you create your user ID as Happy2Day, then you must always type it in as Happy2Day with a capital H and capital D. The following would not be valid as your user ID: happy2day, HAPPY2DAY, Happy2day.

• Password can have no more than three occurrences of the same character in a row

Valid password: Abcd222a, Aaab222a
Invalid password: abc2222a, aaaa222a

• Password cannot contain full Company Name or E-mail Address

Sample Registration Information
First Name: Jane
Last Name: Doe
Company Name: FedEx
Account Number: 123456789
E-Mail Address: jdoe@fedex.com

Using this sample registration information, the following examples apply:

Valid password: JD1234Fed, jand789Ex
Invalid password: afedex1jane, jdoe@fedex.com2day

Secret Question and Secret Answer
• As part of the registration process, you are required to create a secret question and provide the answer. This question and answer are used to confirm your identity.


Cookies and Browser Requirements

Cookies
As outlined in the fedex.com Privacy Policy, FedEx does use cookies. In order to register for fedex.com Login, you must set your browser to accept cookies.

Browser requirements
A fedex.com login supports Netscape Navigator versions 6.0 and higher as well as Microsoft Internet Explorer versions 6.0 and higher.

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