My package was supposed to be here, but it has not arrived. What can I do?


Locate your package by entering your tracking number in the search field. Tap on your shipment to see the Tracking Summary. The delivery days and times for FedEx Express service is Monday through Friday, 8 a.m. to 6 p.m. (and Saturday with Saturday Delivery special handling option).

If you do not have your tracking number, contact the shipper to obtain the tracking number. FedEx Customer Service may be able to find your shipment information if you are unable to get your tracking number from the shipper.

To be notified of the status of your package, sign up for notifications using your FedEx app. Tap Notifications from your Settings list and then select phone, email, or text under one or all of the status options.