My package was supposed to be here, but it has not arrived. What can I do?


Locate your package by entering your tracking number in the search field. Tap on your shipment to see the Tracking Summary. Here you will see your shipment's current status and estimated delivery date.

Delivery days and times vary by service type:
  • FedEx Express: Monday through Friday, 8 a.m. to 6 p.m. (and Saturday with Saturday Delivery special handling option)
  • FedEx Ground: Monday through Friday, 8 a.m. to 7 p.m.
  • FedEx Home Delivery®: Tuesday through Friday, 9 a.m. to 8 p.m.; Saturday, 9 a.m. to 3 p.m.
 
If you do not have your tracking number, contact the shipper to obtain the tracking number. FedEx Customer Service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 1.800.GoFedEx 1.800.463.3339.

To be notified of the status of your package, sign up for notifications using your FedEx app. Tap Notifications from your Settings list and then select phone, email, or text under one or all of the status options.