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FedEx Freight Quick Help
Request Billing Adjustment Help
Request money-back due to a service failure
File a claim to request freight charges to be removed due to a service failure on a guaranteed shipment.

Check status of an existing service failure
Check the status of a no-fee money-back guarantee claim previously filed.

Change the billing address
Request to change the billing address on a shipment or an account. Your request will be routed to appropriate contact for processing.

Billing Adjustment
Change billing information. Your request will be routed to appropriate contact for processing.

Change the freight bill terms
Change freight bill terms on a shipment, such as pre-paid or collect. Your request will be routed to appropriate contact for processing.

Submit a document request
Request documents such as a Bill of Lading or Delivery Receipt.

Make a document inquiry
Request more information about documents specific to a shipment or an account.




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