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FedEx Freight Quick Help
 
Adjustment Request
 
Help Options

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Click the Help menu at the top of each page for FAQ’s, specific instructions, and additional information for the sections and processes you see on the screen.

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Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.

Adjustment Type

Please select the Billing Adjustment Request that best fits your shipment:

Request money-back due to a service failure - select this option for shipments covered by one of the FedEx Freight our money-back guarantees

A.M. Delivery or Close of Business Delivery for FedEx Freight Priority and FedEx Freight Economy shipments (Customers not eligible for the no-fee money back guarantee):

You will be prompted to complete the below information on subsequent screens:
  • Company Name
  • Contact Name
  • Phone Number
  • Phone Number Extension
  • E-Mail address
  • Preferred Method of contact (Phone or E-mail)
  • Questions or Comments-– let us know as much information as possible about your request, including relevant shipment details, reference numbers, account specifics or additional contact information


Once all information is complete, click Send request. You will receive a confirmation message as well as follow-up communication from a Customer Service representative within 24 hours

No-Fee Money-Back Guarantee for FedEx Freight Priority shipments:
  • Enter the PRO number for the shipment in question as well as the debtor account number. On the following screen, you will be asked to provide additional contact information:
  • New Request Due to Service Failure – Contact - Enter contact information for the person we should reach out to in case of any questions about the billing of this shipment.

    When all information is complete, click Send request to submit your Billing Adjustment Request.
  • New Request Due to Service Failure – Confirmation - This confirmation screen provides an overview of all information related to your Billing Adjustment Request, including an immediate status update. Please print a copy of this screen for your records.

    Possible status updates include:
    1. Approved
    2. Denied – followed by the reason for denial
    3. Pending – please check back again for the final status


    For pending requests, we will send an email update when the status has changed. You can also use the reference number provided to checking the status of your request.


Check status of an existing service failure - Select the radio button and provide one of the following numbers:
  • PRO number for the shipment and the debtor account number
  • Or the reference number provided when the request was originally submitted


Note: This option is for claims submitted for FedEx Freight Priority shipments eligible for the no-fee money-back guarantee service. The status of other shipment guarantees can be accessed by contacting FedEx Customer Service at 1.866.393.4585.

When all information is complete, click Submit to continue with your request.

Check Status of Request Due to Service Failure - When checking the status of your Billing Adjustment Request, you will find an overview of your request followed by the current status.

Possible status updates include:
  1. Approved
  2. Denied – followed by the reason for denial
  3. Pending – please check back again for the final status


If you would like further information about your Billing Adjustment Request, please click E-mail to send comments or questions directly to our Billing department for follow-up. You will receive an e-mail response within one business day.

Click Update to change the contact information for this request.

Change the billing address - Request to change the billing address on a shipment or an account. You will be prompted to complete the below information on subsequent screens:
  • Company Name
  • Contact Name
  • Phone Number
  • Phone Number Extension
  • E-Mail address
  • Preferred Method of contact (Phone or E-mail)
  • Questions or Comments-– let us know as much information as possible about your request, including relevant shipment details, reference numbers, account specifics or additional contact information


Once all information is complete, click Send request. You will receive a confirmation message as well as follow-up communication from a Customer Service representative within 24 hours

Billing Adjustment - Change billing information. You will be prompted to complete the below information on subsequent screens:
  • Company Name
  • Contact Name
  • Phone Number
  • Phone Number Extension
  • E-Mail address
  • Preferred Method of contact (Phone or E-mail)
  • Questions or Comments-– let us know as much information as possible about your request, including relevant shipment details, reference numbers, account specifics or additional contact information


Once all information is complete, click Send request. You will receive a confirmation message as well as follow-up communication from a Customer Service representative within 24 hours

Change the freight bill terms - Change freight bill terms on a shipment, such as pre-paid or collect. You will be prompted to complete the below information on subsequent screens:
  • Company Name
  • Contact Name
  • Phone Number
  • Phone Number Extension
  • E-Mail address
  • Preferred Method of contact (Phone or E-mail)
  • Questions or Comments-– let us know as much information as possible about your request, including relevant shipment details, reference numbers, account specifics or additional contact information


Once all information is complete, click Send request. You will receive a confirmation message as well as follow-up communication from a Customer Service representative within 24 hours

Submit a document request - Request documents such as a Bill of Lading or Delivery Receipt. You will be prompted to complete the below information on subsequent screens:
  • Company Name
  • Contact Name
  • Phone Number
  • Phone Number Extension
  • E-Mail address
  • Preferred Method of contact (Phone or E-mail)
  • Questions or Comments-– let us know as much information as possible about your request, including relevant shipment details, reference numbers, account specifics or additional contact information


Once all information is complete, click Send request. You will receive a confirmation message as well as follow-up communication from a Customer Service representative within 24 hours

Make a document inquiry - Request more information about documents specific to a shipment or an account. You will be prompted to complete the below information on subsequent screens:
  • Company Name
  • Contact Name
  • Phone Number
  • Phone Number Extension
  • E-Mail address
  • Preferred Method of contact (Phone or E-mail)
  • Questions or Comments-– let us know as much information as possible about your request, including relevant shipment details, reference numbers, account specifics or additional contact information


Once all information is complete, click Send request. You will receive a confirmation message as well as follow-up communication from a Customer Service representative within 24 hours.

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