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FedEx Freight Quick Help
Changes to your online profile
  • Corporate Account Codes (CACs) and non-active accounts registered to CACs have been removed from account drop-down lists. You will continue to see active accounts registered to CACs. These changes will start August 15, 2015.
  • Each online profile, also called a Unique User ID (UUID), can contain a maximum of 100 registered accounts. If you exceed 100 registered accounts, you will need to create additional UUIDs.
  • Note that you can add new and existing accounts manually by following these steps:
    1. Log in to the existing UUID.
    2. Go to Manage and select Review Open Invoices under Freight Shipments.
    3. On the Invoice Review page, click Manage Accounts in the Account Information section.
    4. On the Account Management page, click Add Accounts.
    5. When prompted, enter the LTL account number.
    6. Repeat steps 4 and 5 until all your account numbers have been registered.
  • Reporting remains the same; however, only your CACs will be visible, not accounts registered to CACs.
  • We are committed to providing you with excellent service and minimizing any potential impact during the transition period.
  • If you have any questions or want more information, please contact your FedEx account executive, call 1.800.435.7949, or go to fedex.com/cacupdates.
 

 

Custom Reports

 
Help Options

Help menu
Click the Help menu at the top of each page for FAQ’s, specific instructions, and additional information for the sections and processes you see on the screen.

Contact FedEx
Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.
 

Frequently Asked Questions


 
  1. How do I request customized reports?
  2. How do I manage my customized reports?
  3. How do I set up additional details for my customized reports?
  4. How do I edit the scope of my customized reports?
  5. How do I finalize my customized report profile?
  6. Why have you made these changes to my CAC (corporate account code) accounts in fedex.com?
  7. Why aren’t all of my CAC codes and their registered accounts showing up in my fedex.com account dropdown anymore?
  8. What fedex.com applications/ web pages are affected by these changes?
  9. Why can I only have 100 accounts registered to my fedex.com User ID?
  10. Will these changes impact the other accounts registered to my User ID or CACs that I don’t use on fedex.com?
  11. What if I have other questions or problems with these changes?

Request Custom Report



Select the Custom Report screen at the top of the screen. Complete the required information and click Create to build your customized FedEx Freight reports.

All required fields are noted with an asterisk (*).

For detailed help with sections on this screen, scroll down or click the following links:
  1. Select Account
  2. Select Report Type

Select Account(s)
Highlight the appropriate account within the listing. Note: To select multiple accounts, hold down the control key.

Select Report Type
Mark the type of report that best meets your business review needs:
  1. Tracking
    • Summary of deliveries within a specified date range
    • Summary of all undelivered shipments regardless of ship date and current status
  2. Late Shipments
    • Summary of delivered shipments that are late, with or without delay codes, and undelivered shipments within a specified date range, regardless of when it was picked up
  3. Guaranteed / Expedited Shipments
    • Summary of delivered shipments that are flagged as guaranteed or expedited within a specified date range
    • Summary of undelivered shipments regardless of ship date and status
    • On-time percentage summary
  4. Accounts Receivable Payment Summary
    • Summary of last payment date and amount, and amount paid to date
  5. Delivered Shipments
    • Summary of all shipments within a specified date rate, regardless of when picked up
    • On-time percentage summary calculated on delivered shipments only
  6. Performance
    • Shipments picked up within the date range specified, regardless if delivered or undelivered along with the standard service days and actual delivery days
    • On-time percentage summary
  7. Over, Short & Damaged (OS&D)
    • Summary of delivered OS&D shipments within a specified date range, regardless of when they were picked up
  8. Appointment Shipments
    • Summary of undelivered appointment shipments regardless of ship date and current status
    • Summary of all appointment deliveries within a specified date range
    • On-time percentage summary
  9. Freight Charges
    • Summary of all shipments sent within a specified date range regardless if delivered or undelivered
    • Summary of freight charges sorted by inbound (collect) or outbound (prepaid)

After making your selections, click Create to continue building your report.

Report List
Manage all of your existing reports from this list.
  1. Report Name - reports are listed in alphabetical order using the customized report names you’ve selected
  2. Delivery - indicates how reports are available to you, either online or via email or fax
  3. Settings - click the Edit link for any report to modify the report parameters
  4. Status - indicates the current status of the report, either active or suspended
  5. Modified Date - notes the date of the last update to this report
  6. Suspend / Delete / Activate - to change the status of any report, mark the appropriate check box in the left column and choose the desired action, either suspend, delete or activate the report

Report Setup


 
On the following Setup screen, let us know additional details about your report preferences:
  1. Report Type – indicate how much information you’d like to receive in your report, either a high-level summary or more detailed information.
  2. Shipment Type – select inbound or outbound shipments.
  3. Sort By – let us know if you would like your shipment information to be sorted in a specific way.
  4. Delivery Type – let us know the best way to provide your report, either online, via fax or via email. If you select email delivery, you can indicate the type of file you’d like to receive as well as three email addresses for report recipients.
  5. Frequency – use this section to determine how often your report will be delivered: You can choose between a one-time report and recurring reports delivered daily, weekly, bi-weekly, monthly, quarterly or at an interval of your choice. For recurring reports, please indicate the time of day you would like your report to be available.
  6. When all information is complete, click Next to finalize your report. On the following screen you will be asked to enter a customized name for your report.
  7. Or click Advanced Edit to further narrow the details of your report.

Report Scope


 
Use the following filters to further narrow the details contained in your report:
  1. All my shipments – this is the default setting, including all shipments in your report
  2. Shipments within specific states – limit your report to shipments within specific states (select up to five states)
  3. Shipments within specific zip range – limit your report to shipments traveling between two specific zip codes
  4. Shipments with business partner name – limit your report to shipments related to a specific business partner name. If necessary, you can further filter the information in your report by specific states or zip codes.
  5. Shipments with specific business partner location – limit your report to shipments to and from specific business partners (enter up to five account numbers)

Report Profile



Enter an easy-to-remember name for your report. Note: reports will be listed by this name in your Report List. (link to report list section)

Review report details to ensure you are comfortable with the information you’ve requested. To update a specific report section, click the appropriate Edit button.

Click Send Request to finalize your report request. Reports will be available according to the schedule you’ve determined.
 

 

CAC Code Changes

  1. Why have you made these changes to my CAC (corporate account code) accounts in fedex.com?
    • FedEx will be retiring Corporate Account Codes in the next 3 years and moving to another pricing structure. The changes in fedex.com will help us continue to deliver the level of service you need to stay competitive by improving information security, account management, and reliability.
  2. Why aren’t all of my CAC codes and their registered accounts showing up in my fedex.com account dropdown anymore?
    • If you had accounts linked to a CAC registered to your fedex.com User ID that haven’t been used in fedex.com since March 2014, they were not included in the auto-registration process
    • Starting August 15, 2015 they won’t be visible in non-reporting applications in fedex.com. You will continue to use the functionality in freight applications by selecting single accounts registered to your CAC in the account dropdown menu.
    • CAC codes will remain visible and accessible in fedex.com when requesting Freight reports in fedex.com.
  3. What fedex.com applications/ web pages are affected by these changes?
    • Freight Access Notifications
    • Freight Advance Notice
    • Freight Create a BOL
    • Freight Schedule a Pickup
    • Freight Get Rates and Transit Times
    • Freight Claims Resolution
    • Freight Request Billing Adjustment
    • Freight Request Billing Accounts
    • Freight Payables Review
    • Freight Invoicing Review
    • Freight Reporting: View Status - CAC code only
    • Freight: Custom Report - CAC code only
  4. Why can I only have 100 accounts registered to my fedex.com User ID?
    • This limitation has been established to provide a consistent experience across all fedex.com applications and to allow the website to return your account data as quickly as possible.
  5. Will these changes impact the other accounts registered to my User ID or CACs that I don’t use on fedex.com?
    • No, all other non-CAC registered accounts you have registered to fedex.com will not be impacted by these changes. Additionally any CAC accounts that are not in use on fedex.com will not be impacted by these changes. You can continue to conduct business with them as you have been previously.
  6. What if I have other questions or problems with these changes?
    • Please call FXF Technical Support Service at 1. 800.435.7949 for any other questions.
 

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