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FedEx Freight Quick Help
Changes to your online profile
  • Corporate Account Codes (CACs) and non-active accounts registered to CACs have been removed from account drop-down lists. You will continue to see active accounts registered to CACs. These changes will start August 15, 2015.
  • Each online profile, also called a Unique User ID (UUID), can contain a maximum of 100 registered accounts. If you exceed 100 registered accounts, you will need to create additional UUIDs.
  • Note that you can add new and existing accounts manually by following these steps:
    1. Log in to the existing UUID.
    2. Go to Manage and select Review Open Invoices under Freight Shipments.
    3. On the Invoice Review page, click Manage Accounts in the Account Information section.
    4. On the Account Management page, click Add Accounts.
    5. When prompted, enter the LTL account number.
    6. Repeat steps 4 and 5 until all your account numbers have been registered.
  • Reporting remains the same; however, only your CACs will be visible, not accounts registered to CACs.
  • We are committed to providing you with excellent service and minimizing any potential impact during the transition period.
  • If you have any questions or want more information, please contact your FedEx account executive, call 1.800.435.7949, or go to fedex.com/cacupdates.
 

Secure Reports

Help Options


Help menu
Click the Help menu at the top of each page for FAQ’s, specific instructions, and additional information for the sections and processes you see on the screen.

Contact FedEx
Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.
 

Frequently Asked Questions


 
  1. What report services are available?
  2. Why have you made these changes to my CAC (corporate account code) accounts in fedex.com?
  3. Why aren’t all of my CAC codes and their registered accounts showing up in my fedex.com account dropdown anymore?
  4. What fedex.com applications/ web pages are affected by these changes?
  5. Why can I only have 100 accounts registered to my fedex.com User ID?
  6. Will these changes impact the other accounts registered to my User ID or CACs that I don’t use on fedex.com?
  7. What if I have other questions or problems with these changes?
 

Make a Report Selection



Report services available when selecting FedEx Freight:
 
  1. View Status Report - instant online access to detailed information regarding your inbound and outbound shipments within a selected date range.
  2. Create a Custom Report - create customized reports based on specific shipping activities. Reports can be one-time or recurring.

Status Report
Reports opens to the Status Report option. Complete as many of the fields as possible, required fields are marked with an asterisk (*).
  1. Account Selection – choose an account to serve as the default account to be seen every time your calendar is opened
    • Sort By – choose to sort your account list by company name or account number. After marking the appropriate option, your drop down menus will be updated to reflect your choice.
    • Search By – type corresponding characters in this field or directly into the account drop-down menu to narrow your search. The drop-down menu will adjust to highlight your search criteria.
      1. If your list is sorted by company name, enter the first few letters of the company you are searching for.
      2. If your list is sorted by account number, enter the first few characters in the account number you are searching for.
  2. Status Information – select details for the shipments desired, including
    • Shipment Type
    • Shipment Status
    • Shipping date range
  3. Shipper & Consignee Filter – refine your report by specifying a particular shipper and/or Consignee
 
Once your specifications are complete click the Submit button.

Create Custom Reports
To access Custom Reports click the Custom Reports tab at the top of the screen. Reports are available via fax, email and directly online

  1. Report Type - Select the Report Type desired. Note only one report can be created at a time. Once desired report is selected, click Create.
  2. Report List – All of your existing reports are listed for easy management including:
    • Edit
    • Suspend
    • Delete

Report Set Up

  1. Manage Accounts – select the accounts for the report
    • Add an account – highlight an account in the listing and click Add to Report, the account will appear in the lower box.
    • Remove an account – highlight an account in the lower box and click Remove an Account. The selected account is removed from the report being created.
  2. Report Type – specify shipments to appear on the your report. Options vary by Custom Report being created.
    • Service type
      1. All (default)
      2. FedEx Freight Priority
      3. FedEx Freight Economy
    • Report type
      1. Detail (default)
      2. Summary
      3. Detail with Earned Discount
    • Shipment type
      1. Inbound
      2. Outbound
    • Sort by
      1. None (default)
      2. Pickup date
      3. State
      4. Opposing party Zip code
    • Delivery type
    • Display online (only available for one-time reports)
    • Fax – specify fax number and if a cover letter is desired
    • Email
      1. Email with report as text in the body of the email
      2. Email with report as text in an attachment to the email
      3. Email with report in data format
    • Enter email addresses for up to three recipients
  3. Frequency
    • One-time report – select any date range, maximum 30 days.
    • Recurring reports – specify the frequency and timing your report should be run and delivered. In each case you can specify the time the report should be run.
      1. Daily – specify which days of the week and the time
      2. Weekly – specify which day your weekly report should run
      3. Bi-weekly (every two weeks)
      4. Monthly
      5. Quarterly – reports run on April 1 (January – March shipments), July 1 (April – June), October 1 (July – September), January 1 (October – December)
      6. Every – specify a number of days between reports
  4. Advanced Edit – make additional specifications for your report
    • Event Filter
      1. Shipments in specified states – select form the drop down
      2. Zips – specify a range of zips
      3. Specify a business partner name
        1. Hone the business partner by specific state
        2. Hone the business partner by specifc zip range
      4. Specify business partner by FedEx Account number
      5. Filter by freight charges – enter an amount and only shipments greater than or equal to that amount will be displayed on the report.
      6. Shipment Status
        1. Undelivered
        2. Delivered
        3. Delivered and Undelivered
Once all Advanced Edits are entered click Update to save your updates and return to the Report Set Up screen.
Once all specifications are entered in the Report Set Up screen click Next.

Report Profile – review your report specifications one last time before creating it. You must also give your report your own customized name.

Once you entered the report name, click Send Request. Your report is now set up and will run according to your specifications.

 

CAC Code Changes

 
  1. Why have you made these changes to my CAC (corporate account code) accounts in fedex.com?
    • FedEx will be retiring Corporate Account Codes in the next 3 years and moving to another pricing structure. The changes in fedex.com will help us continue to deliver the level of service you need to stay competitive by improving information security, account management, and reliability.
  2. Why aren’t all of my CAC codes and their registered accounts showing up in my fedex.com account dropdown anymore?
    • If you had accounts linked to a CAC registered to your fedex.com User ID that haven’t been used in fedex.com since March 2014, they were not included in the auto-registration process
    • Starting August 15, 2015 they won’t be visible in non-reporting applications in fedex.com. You will continue to use the functionality in freight applications by selecting single accounts registered to your CAC in the account dropdown menu.
    • CAC codes will remain visible and accessible in fedex.com when requesting Freight reports in fedex.com.
  3. What fedex.com applications/ web pages are affected by these changes?
    • Freight Access Notifications
    • Freight Advance Notice
    • Freight Create a BOL
    • Freight Schedule a Pickup
    • Freight Get Rates and Transit Times
    • Freight Claims Resolution
    • Freight Request Billing Adjustment
    • Freight Request Billing Accounts
    • Freight Payables Review
    • Freight Invoicing Review
    • Freight Reporting: View Status - CAC code only
    • Freight: Custom Report - CAC code only
  4. Why can I only have 100 accounts registered to my fedex.com User ID?
    • This limitation has been established to provide a consistent experience across all fedex.com applications and to allow the website to return your account data as quickly as possible.
  5. Will these changes impact the other accounts registered to my User ID or CACs that I don’t use on fedex.com?
    • No, all other non-CAC registered accounts you have registered to fedex.com will not be impacted by these changes. Additionally any CAC accounts that are not in use on fedex.com will not be impacted by these changes. You can continue to conduct business with them as you have been previously.
  6. What if I have other questions or problems with these changes?
    • Please call FXF Technical Support Service at 1. 800.435.7949 for any other questions.
 

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