|FedEx Return System|
The FedEx Return System product offering enables select merchants to leverage FedEx Kinko’s, FedEx World Service Centers® (WSCs) and FedEx Authorized ShipCenters® (FASCs) as points of origin for packages being returned to them by their customers.
Here's how it works
Processing returns with the web-based FedEx Return System software consists of a few simple steps. As you proceed through the tutorial, each step will be reviewed in detail.
Terms and Concepts
Definitions are provided below for terms commonly used in association with FedEx Return System.
A company (typically an online retailer or cataloger) that has contracted with FedEx to participate in the FedEx Return System product offering and thereby use FedEx Kinko’s, FedEx World Service Centers® (WSCs) and FedEx Authorized ShipCenters® (FASCs) as points of origin for packages being returned to them by their customers. The merchant is responsible for both providing their customer with a valid FedEx Return System RMA and for paying the transportation charges associated with their RMA shipments.
Also referred to as “merchant’s customer”, the “end-customer”, or “return shipper” - this is the person that enters a participating FedEx Return System location with the intention of quickly and easily returning a package in accordance with the instructions their merchant has provided them. The customer will have been provided with an RMA number along with instructions from their merchant to give the number and the package to the person at the counter. The customer will typically have no additional knowledge or experience regarding the transaction beyond what their merchant has provided them. The customer should not be charged for the shipment of the package as these charges will automatically be billed to the contracted merchant when the FedEx Return System RMA transaction is complete.
An RMA is a “Return Material Authorization”. An RMA is generally issued by a merchant to their customer to approve, identify, and track the return of a good (package) from the customer back to the merchant. RMA numbers are central to the FedEx Return System product. In order to print a shipping label, the FedEx Return System software application uses the customer’s RMA number as a unique “key” to automatically determine where the shipment is going, what service will be used, and what account number to bill.
The Customer Receipt automatically prints out when you process a return. It is the customer's copy and acts as proof that the customer returned the item to the Kinko’s, FASC, or WSC.
The Customer Receipt contains the following information:
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The FedEx Return System application is compatible with the following Microsoft Windows® operating system platforms:
The FedEx Return System application is compatible with the following browsers and versions:
When you start the application for the first time, you will be prompted by your browser's Security function to extend privileges to Kewill Solutions North America, Inc.
For Netscape users:
For Internet Explorer users:
The following printers are supported in FedEx Return System 2.5 and above:
Proceed to “Technical Support” (Next Step – Below)
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For assistance with application or connectivity issues:
FedEx Return System Support Hotline: 1.800.305.0593
FedEx Return System Support E-mail: firstname.lastname@example.org.
The Support Hotline is available for all time zones between the following hours:
Please be prepared to provide the following information:
Participating FedEx Return System Location Hotline for Customers
The following options are available to customers to assist them in finding participating FedEx Return System locations - like yours. This information is provided to you to both ensure your overall understanding of the program and to assist you in the event that you have the opportunity to help a customer in finding a location that meets their needs.
Fedex Return System Locator Hotline: 1.866.738.8765
FedEx Return System Locator Website: www.fedex.com/locatorreturns .
Proceed to Section 2- Customer Walks In (Next Section)
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