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FedEx Return System
Online Tutorial  
Section 3 — Using the FedEx Return System
FedEx Return System has been designed to be easy to use for both novice and experienced users. The application will walk the user step-by-step through the process of producing a FedEx shipping label based on the customer’s RMA number.

This section of the FedEx Return System Online Tutorial covers the return processing functionality accessible through the Accept tab within FedEx Return System:


Accepting the RMA

Once logged in to the FedEx Return System, the customer’s return materials authorization (RMA) number is entered (or scanned) to begin the return process.




Steps:
  1. To initiate a return, first click the Accept function tab (if required) to navigate to the RMA Search screen.
  2. Enter the return material authorization (RMA) number that the customer provides, or scan the associated RMA barcode (if available).
  3. Click the Search button.
  4. Verifying the Package screen is presented (see below).

Note: If the customer does not remember their RMA, you can attempt to process the return by clicking on the Customer does not have an RMA number? Click here link. Additional information regarding this exception process is covered within this tutorial in Section 4 - Exceptions.

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Verifying the Package

If the RMA is confirmed as authorized by FedEx Return System, a screen similar to the below will be presented to the user providing additional instruction.



Steps:
  1. View the resulting display.
  2. Follow the instructions provided.
  3. Click the Next button.
  4. Weight confirmation screen is presented (see below).

Note: Some RMA transactions will result in additional instruction screens being displayed. Additional information regarding this exception process is covered within this tutorial in Section 4 - Exceptions.

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Entering the Weight

The anticipated (estimated) weight of the return package will be displayed. If the estimated weight is inaccurate, it can be edited before proceeding.



Steps:
  1. Weigh the package.
  2. Enter the package weight. (Round-up to the next pound as necessary.)
  3. Click the Next button.
  4. Package Placement screen will be presented (see below). Customer receipt and shipping label will automatically print.

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Printing the Label
The FedEx shipping label and FedEx Return System customer receipt will automatically print when user arrives at the screen below.  If a problem with the shipping label, customer receipt, or thermal label printer occurs (such as being out of label stock or being turned-off), the label and receipt may be reprinted.



Steps:

  1. View the resulting display.
  2. Follow the Package Placement procedures.
  3. Click the Process New button to process another RMA.  Click the Exit to close the web- browser and FedEx Return System.
  4. FedEx shipping label and FedEx Return System customer receipt (see samples below) are both printed to the thermal printer designated in the location’s FedEx Return System technical setup profile.
Special Note:

In order to successfully print the shipping label and the customer receipt, the thermal printer that is being used by a FedEx Kinko’s, FedEx WSC, or FASC must be listed as a supported printer within this tutorial under System Requirements in Section 1 – Getting Started.

Further, the thermal printer being used and the port it is connected to must be the printer designated within your FedEx Return System location profile and associated with the login used to access the system. This information was established when you enrolled in the FedEx Return System program and its accuracy is critical to the program’s success.

To verify that your printer profile is setup correctly OR to notify FedEx that your printer setup has changed OR to resolve problems associated with printing a shipping label or customer receipt - please call FedEx Return System Technical Support at 1.800.305.0593.

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Sample Shipping Label and Customer Receipt


FedEx Return System will print a FedEx Ground or FedEx Express shipping label based on the merchant preferences associated with the RMA processed. The application will also automatically print a receipt for the customer (on the same thermal label printer) at the time of shipment.

Below are samples of the FedEx Ground shipping label and customer receipt produced by the FedEx Return System.

FedEx Ground Shipping Label



Section Complete

Proceed to “Section 4 - Exceptions” (Next Section)

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