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FedEx Return Manager User Guide
Table of Contents


Section 1 — Introduction
Overview of FedEx Return Manager
System Requirements
FedEx Account Number
FedEx Return Manager Login ID and Password
For Help
Why Use FedEx Return Manager?
Features of FedEx Return Manager
How to Start FedEx Return Manager
How to Change Your FedEx Login ID and Password
Errors/Warnings/Information
Limits of Liability/Disclaimer of Warranty
Trademarks and Service Marks
Section 2 — Create an Order
Overview
Order Identification (Company ID, RMA number, etc.)
Shipper Information
Recipient Information
Select Shipping Document
Create a FedEx ExpressTag Order
Overview
Service and Packaging
Pickup Information
Inbound Shipment Details
Submit Order
Confirmation
Merchant Checklist
Create a FedEx Express Air Waybill/FedEx Stamp Order
Overview
Service and Packaging
Pickup Information
Inbound Shipment Details
Submit Order
Confirmation
Merchant Checklist
Create a FedEx Express Online Label Order
Overview
Service and Packaging
Shipping Information
Inbound Shipment Details
Submit Order
Confirmation
Receipt of FedEx Express Online Label by Shipper
Merchant Checklist
Create a FedEx Ground Online Label Order
Overview
Service and Packaging
Shipping Information
Inbound Shipment Details
Submit Order
Confirmation
Receipt of FedEx Ground Online Label by Shipper
Merchant Checklist
Create a FedEx Ground Call Tag Order
Overview
Service and Packaging
Pickup Information
Inbound Shipment Details
Submit Order
Confirmation
Merchant Checklist
Section 3 — Search an Order
Overview
How to Begin
Update or Reschedule an Order
FedEx Online Label Order
FedEx Ground Call Tag Order
Convert Future Pickup
Cancel an Order
FedEx Online Label Order
FedEx Ground Call Tag Order
Section 4 — Follow-up
Overview
How to Begin
Customer Follow-up Selection Screen
Follow-up Screen
Follow-up Notes
How to Enter Notes
How to Submit Notes/Close Follow-up
Manually Closing an Order
Section 5 — Zip Inquiry
Overview
How to Begin
Section 6 — Reports
Overview
How to Begin
Section 7 — Download
Overview
Opening a Download File
Section 8 — Login Profile
Overview
Required Data Fields
Optional Data Fields
Section 9 — Log Off
Overview
Section 10 — Appendix
State Codes
FedEx ExpressTag Shipping Documents
Customer Receipt
Address Label
FedEx ASTRA Label
FedEx Ground Call Tag Shipping Documents
Customer Receipt
Address Label
Pickup Exception Codes
Delivery Exception Scans
Track Type Codes
System Messages
Error Messages
Suggested Phraseology
Holiday Observance Schedule
24-Hour Clock
How It Works
Time Conversion
Follow-up Trigger Messages
Advanced User Tips
Advance Exchange
Preprinted FedEx Airbill or FedEx Billable Stamp
Use FedEx ExpressTag or FedEx Ground Call Tag as Shipping Label and Future Pickup
Setting up a Recall Program
Using the Future Pickup Option

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