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FedEx Return Manager User Guide
Section 2 — Create a FedEx ExpressTag Order


Overview


When you authorize a return by selecting FedEx ExpressTag, you have a paperless process (in those areas with FedEx ExpressTag availability) that dispatches a FedEx pickup. All shipment information is transmitted electronically so the FedEx driver has a return shipping label with a bar-coded shipper reference number (such as your Return Material Authorization number) and receipt in hand at the time of pickup.

Select FedEx ExpressTag if


Select ExpressTag from the Shipping Document drop-down menu.

Click Continue to complete the FedEx ExpressTag return.


Perform the following steps to complete a FedEx ExpressTag return:


Service and Packaging


Service Type—This is a drop-down menu. Select the available service for the inbound shipment. The default service is configurable; however, another service type may be selected from the drop-down menu. FedEx Return Manager service allows you to select FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day®, and FedEx Express Saver® services only (including Alaska and Hawaii).

Refer to the FedEx Service Guide for limitations and restrictions on FedEx domestic shipments.

Delivery Option—This is a drop-down menu. Select the delivery option for the inbound shipment. The default is Weekday Delivery; however, another delivery option may be selected from the drop-down menu.

Packaging—The drop-down menu displays the packaging options for the inbound shipment. Select from the list of packaging options. (If FedEx 2Day is selected as the Service Type, you must select Other Packaging for packaging type.)

Pickup Information


Complete the following fields about the package being picked up:

Shipping Document—This is a drop-down menu. This field specifies which FedEx shipping document will be used for the inbound shipment.

Inbound FedEx Tracking Number—FedEx tracking number will be generated once you submit FedEx ExpressTag order. It will appear on your Confirmation Screen.

Request Pickup—This drop-down menu allows you to select one of the following:



Follow-up Reminder—When creating an order for Future Pickup, you can specify the number of days before the order is triggered for follow-up. This is useful as a reminder to contact the customer to schedule the pickup.

Ready Time—The local time at the pickup location when the package will be available for FedEx pickup. Enter the ready time in 24-hour time (e.g., 1400 for 2:00 P.M.). Ready time must be earlier than the local cutoff time (which varies by location), but not earlier than 1200 noon, if possible.

Note: The cutoff time is the latest time a FedEx driver can pick up a shipment.

Close Time—The time when the business closes at the pickup location. Enter in 24-hour time (e.g., 1400 for 2:00 P.M.). Close time cannot be earlier than 1300 (1:00 P.M.).

Note: The difference between the Ready Time and Close Time is the Access Time. FedEx has minimum Access Times that vary by postal code. A good rule is to allow for a 3-hour Access Time (e.g., if Ready Time is 1300, Close Time should be 1600).

Pickup Instructions—Use this field for special instructions or additional information to help the FedEx driver locate the package. Common examples include: "Pick up at front desk," "Go to receiving/shipping dock," "The building gate code number is XX," etc.

Note: Here are a few reminders when scheduling a FedEx pickup:


Message to Customer (Optional)—Use this field to send a message to your customer, such as shipping instructions. The message will appear in the return authorization confirmation e-mail that your customer receives from your company.


Inbound Shipment Details


Complete the following fields about the incoming shipment:

Total Pieces—The number of packages to be picked up. The default is configurable; however, you may override the default and enter up to 99.

Total Weight—The total weight of the shipment in pounds. The default is configurable; however, you may override the default and enter up to 150 pounds per piece.

Note: Total weight divided by the total pieces in the shipment must be greater than 1.

Total Declared Value—The declared value for this shipment. The default is configurable; however you can override the default and enter up to the maximum amount allowed by your Return Manager Administrator. FedEx Express's liability is limited to $100 unless you declare a higher value. If a shipment appears to be damaged, call 1.800.Go.FedEx® (800.463.3339) to file a claim prior to issuing a FedEx ExpressTag for this shipment. Restrictions may apply. Please see the Terms and Conditions section of the FedEx Service Guide for details.

The following fields are optional. You may use these fields for any internal reference information to help you identify the shipment:


Submit Order


Check the e-mail address of the return shipper displayed in "A confirmation email will be sent to the following address(es):" box. If the e-mail field needs to be modified, you can do it at this time by clicking the Enter/Change button.

After completing all fields, click Submit Order to send it to FedEx. The FedEx Return Manager system edits the information and sends back a confirmation that the order was processed successfully.


Confirmation


The FedEx Return Manager Confirmation Screen displays information about the return order, including RMA Number, Pickup Confirmation Number, and Tracking Number. To fax this information to the shipper, click Fax Form at the bottom of the screen.



If the FedEx Return Manager pickup order was not received successfully by FedEx, the Errors/Warnings/Information section displays messages detailing what prevented the order from being processed. You must make the corrections indicated by the system and resubmit the order.

See the Appendix for a list of possible System Messages and Error Messages.

Merchant Checklist


There are several things you can remind the shipper to do to make FedEx Return Manager more effective when using the FedEx ExpressTag option:



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