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FedEx Return Manger Admin User Guide
Section 6 — Follow-Up Profile
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Overview


The FedEx Return Manager Merchant Follow-up Profile screen allows you to customize the number of days in which your system carries out Follow-up functions. Follow-up functions track, record, and report your FedEx Return Manager dispatch, pickup, and delivery activities.

To access the merchant Follow-up Profile screen, click Follow-Up Profile on the navigation bar.




Required Data Fields


To complete the Follow-up Profile screen, the following information is required:

Call Notes Number—Indicates the number of call notes which can be entered. Each time a FedEx Return Manager Follow-up Screen is completed, a call note is created. It is recommended that you set up 5 call notes.

  • Call notes create an order history for each RMA. This allows your customer service representative to enter comments when exceptions occur, such as "the package was not picked up," "label was not printed," or other situations.
Pre-Authorization Day Nbr—The number of days before a follow-up is generated for a future pickup after the order is created. This option is used with the FedEx Express Tag and FedEx Ground Call Tag labeling options when a future pickup option is chosen.

  • If a scan has not been received within the number of days required, then that RMA displays on the FedEx Return Manager Follow-up Screen. This option can be changed in the FedEx Return Manager Order Screen.
  • The recommended setting is 3, which is equal to 3 business days.
Drop Off Day Nbr—This is for "drop-off only" options, and is used when an air waybill is the shipping document option. The number entered is the number of days to wait before a pick-up scan is received for that specific RMA and tracking number.

  • If the scan is not received within the specified number of days, the order displays on the FedEx Return Manager Follow-up Screen.
  • The recommended setting is 3, which is equal to 3 business days.
Label Generation Day Nbr—This function works with the Online Label option. It allows entry of the number of days the system will wait before notifying the system that an online label has been printed.

  • If the label has not been printed after the specified number of days, the order is moved into the FedEx Return Manager Follow-up Screen.
  • The recommended setting is 3, which is equal to 3 business days.

After all required information is entered, click Add to enter the information into the system. A confirmation message screen displays to verify that the information has been entered into the Follow-up Profile screen.

Follow-up Profile Function Button


By using the function buttons at the bottom of the screen, the Merchant Administrator can

  • Edit a call note by selecting the appropriate call note number, changing the desired option, then clicking Update.
  • Remove a call note by selecting the desired note, clicking Delete, and answering Yes to the "Are you sure?" prompt.
  • Search for a specific call note by clicking List, which will display all existing call notes.


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