Print   Print    Close
FedEx Return Manager Admin User Guide
Section 1 — Introduction
<< Previous Next >>

 

To help you navigate through this section, click on the following links:


Overview of FedEx Return Manager Merchant Profile System


The FedEx Return Manager Merchant Profile System is an enhancement to FedEx Return Manager. It allows you, the merchant, to set up your Return Manager account defaults and input preferences based on your business needs.

The FedEx Return Manager Merchant Profile System contains all of the information about your FedEx Return Manager account necessary to provide you with optimum service. With this online system, when your company needs to modify your FedEx Return Manager account settings, your Merchant Administrator can make the changes online. Additional users, changes in recipient locations, or other adjustments can be made immediately as your business needs change.


Note: All users must be logged off for the changes in the FedEx Return Manager Merchant Profile System to take place.
The streamlined FedEx Return Manager Merchant Profile System eliminates both the need for Customer Profile Setup forms and the time delay involved in processing the information.

Benefits of Using the FedEx Return Manager Merchant Profile System


FedEx Return Manager users will benefit from using this streamlined FedEx Return Manager Merchant Profile System because

  • The FedEx Return Manager Merchant Profile System makes it possible for you to easily set up your FedEx Return Manager account.
  • It reduces clerical errors and eliminates paperwork by automating the process.
  • It offers you increased administrative control in making routine changes, alterations, and maintenance of your account as your business needs change in the future.

How to Begin Your FedEx Return Manager Merchant Profile System Setup


To access your FedEx Return Manager Merchant Profile System, you must log into www.fedex.com. To manage your account, you will need:

  • Your account number
  • Your Merchant Administrator's User ID and password

It is important to keep your FedEx Return Manager information for future reference. If your company requests changes to your FedEx Return Manager account in the future, the account verification information must be provided. This protects your account from unauthorized changes to default settings.

The Merchant Administrator must complete all FedEx Return Manager Merchant Profile System screens before accessing your FedEx Return Manager account. If all required screens are not completed, the FedEx Return Manager System will not function properly.

FedEx Return Manager Merchant Profile System User ID and Password


After entering your FedEx Return Manager Merchant Profile System URL address, the FedEx Return Manager Merchant Profile Login Page displays.

  1. Enter your User ID and password, then click LOGIN. The Welcome screen displays.
  2. Access to the FedEx Return Manager Merchant Profile System is limited to users who have Merchant Administrator abilities.
    Note: After 15 minutes of inactivity, the FedEx Return Manager Merchant Profile System automatically logs you off the network. If this happens, you must log back into the FedEx Return Manager Merchant Profile System by entering your Merchant Administrator's user ID and password.
    Note: It is important to click Add or Update every time you change information to ensure that it is properly saved in the system.


For Help


The FedEx Return Manager Merchant Profile System has the following assistance features:

  • The Administrator Guide is available on the navigator bar to access online information. The information displays in a window while the original FedEx Return Manager Merchant Profile System screen remains in the background. After viewing the online help, click to close the window to return to the FedEx Return Manager Merchant Profile System screen.

  • Contact the FedEx.com Technical Support Hot Line at 1.877.339.2774 for technical issues with Return Manager.

Limits of Liability/Disclaimer of Warranty


Use of the FedEx Return Manager Merchant Profile System and this online user guide is provided pursuant to the terms and conditions of your FedEx Return Manager Agreement. No warranties or representations regarding the performance of the software, contents of this online user guide, or files distributed with this online user guide are extended by this online user guide. For warranty information, please review your FedEx Return Manager Agreement.

FedEx reserves the right to make any changes to this service and to revise the information about the service contained in this online user guide without an obligation to notify any persons about such revisions or changes.

Trademarks and Service Marks


The trademarks and service marks owned by Federal Express Corporation can be viewed by accessing fedex.com and entering "trademarks" in the Search field. All rights reserved.

Copyright ©1997-2010, FedEx. All rights reserved.

Close