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FedEx Return Manger Admin User Guide
Section 3 — Login Profile
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To help you navigate through this section, click on the following links:


The Login Profile link allows users to update their login, account nickname and contact information. Account numbers are hidden and the following options are restricted for FedEx Return Manager users: a) Remove an account b) Update FedEx Express and FedEx Ground accounts.

To access, click Login Profile to be redirected to the My Profile page at

Using Login Login provides access to online services with a single user ID and password. Registration is a quick and easy process. Simply select your own User ID and password and follow the Registration steps.

Required information
  • Self-selected user ID and password
  • Reminder Question and Reminder Answer (used to confirm your identity)
  • First Name and Last Name
  • Address
  • Email address
  • Phone number
  • Your role in the shipping decisions at your company

Select your own user ID and password
  • Both user ID and password are case sensitive
  • User ID and password must both be at least 6 characters
  • Password must start with a letter and contain at least one number or special character that is not the last character
  • Password can not contain your full Company Name or Email Address
  • Please store your user ID and password in a safe place


Forgotten password
If you have forgotten your password, click on the "Forgot your password?" link. You will be asked for your user ID, and then be presented with your reminder question. Once you answer your reminder question, you can either have your password emailed to you or reset your password online.

Change password
If you would like to change your password, just log in to any online service with your current user ID and password and click the "My Profile" tab. Type in your new password, confirm your new password, and click "Submit". (Or, you can click on the "Forgot your password?" link on the login page, answer your reminder question, and reset your password.

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