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FedEx Return Manger Admin User Guide
Section 4 — Manage Users
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To help you navigate through this section, click on the following links:

Overview

The Manage Users link allows Merchant Administrators the ability to add users, delete users and change administrators.

To access the Manage users screen, click Manage Users on the navigation bar. This will launch the Settings page where administrators can select the management task to be performed.



Required Data Fields


Add New User
To add new authorized users to an account, the following information is required:
  • First Name - authorized users' first name. At least 3 characters, maximum 35 characters.
  • Last Name - authorized users' last name. At least 3 characters, maximum 35 characters.
  • Email address - authorized users' email address. Maximum 55 characters
  • Login Type Code - select "User" from the dropdown options

When the Add New User button is selected an alert is displayed to the Merchant Administrator, “new user First and Last name, was invited and will receive an e-mail shortly”. Once a new user is added, they will receive an email invitation allowing them to access Return Manager.


Delete User
To remove a user from an account, the following steps must be followed:
  • From the data chart labeled "Your current additional users", click the "Delete User" beside the user name to be removed
  • An alert message is displayed, "Are you sure you want to delete this user?"
  • Click "Yes" to delete the selected user


Change Administrators
To change the primary administrator on an account, the following steps must be followed:
  • Highlight a new administrator's name from the Change Administrator dropdown list
  • Click the purple "Change Administrator" button from the Settings page
  • An alert is displayed to the Merchant Administrator, "Are you sure you want to change the administrator?"
  • Click "Yes" to confirm the administrator change


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