FedEx® Return Solutions

FedEx® Return Solutions

Get help with returns based on your industry.

Get help with returns based on your industry.

A customer seals a box with packing tape

Warranty and Repair Returns

Reduce customer downtime for warranty and repair return solutions, cut spare parts inventory and optimize the efficiency of your field service technicians.

When you service and maintain capital equipment and need to ensure your customers' businesses continue to operate smoothly, getting parts or replacement equipment to them quickly, reliably and inexpensively is critical. FedEx makes it possible while providing you with solutions that enable you to reduce your own costs and maximize the return on your capital investments.

Return Label Options

Our cost-effective and fast FedEx Ground® solutions help you exceed customer expectations:

  • FedEx Print Return Label: Your customer generates the label from your website, or you create, print and include the label in the original package at the time of shipment.
  • FedEx Email Return Label: Upon request, your customer service department sends an email containing a password-protected URL and barcode alternative for the customer to print the label on their own computer or let a FedEx Office location print it for them by showing the barcode on their mobile device at the FedEx counter.

Use FedEx Ship Manager® at fedex.com or your preferred FedEx® electronic shipping solution to create and print or email return shipping labels.

With either solution, use cost-effective, timely and reliable FedEx Ground service for both outbound and inbound shipping. The FedEx Print Return Label option is also available for FedEx International Ground® outbound and inbound shipping.

FedEx Express® services are available for U.S. or international shipments when customers need even faster delivery, based on urgency, for critically low inventory or high-value parts. 

FedEx SmartPost® Returns services are also available for U.S. domestic residential returns with more than 20 average daily return shipments.

See how FedEx helps AECO Sales & Service keep field service technicians productive

See How It Works

Read firsthand how AECO Sales & Service benefits with FedEx return solutions.

A FedEx customer prepares a return

FedEx SmartPost® Returns

Convenient. Cost-effective. Customer-friendly.

Keep your high-value healthcare products cycling quickly, avoid degradation of diagnostic samples and ensure compliance with regulations.

Medical devices sit on a tray, ready for surgery

Medical and Surgical Devices and Instruments

Ensure the quick delivery of your return shipments for quality inventory management.

Read how it works
A lab technician runs a chemical test

Diagnostics and Testing

The certainty of both inbound and outbound shipping is critical for sample integrity. Feel assured your shipments meet required guidelines.

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Recalled pharmaceuticals get prepared to send back

Pharmaceuticals

Creating labels for expired and recalled pharmaceuticals is simple and convenient, enabling you to more easily meet FDA regulations.

See your options

Enjoy the benefits of return solutions that are easy for your sales representatives, your central facilities and your end customers.

You’ll find the increased visibility and tracking capabilities of our return solutions enable you to plan staffing and other resource utilization ahead of time based on the volume of products or testing materials in your return pipeline.

Surgical instruments are packed in a FedEx box for return

Medical and Surgical Devices and Instruments

To maximize product utilization and minimize inventory gaps, you need a simple, fast, reliable and trackable return solution to ensure your customers and sales representative quickly return high-value products. Plan the return as part of the outbound shipment by including return packaging and labels in your outbound package with our convenient options.

Return Label Options

With FedEx Express, you get the ease, speed, convenience and reliability you need:

  • FedEx Express® Billable Stamps: You include a FedEx provided, preprinted return label in the original package at the time of shipment. Download the online order form to order FedEx Express Billable Stamps.
  • FedEx Print Return Label: You create and print a FedEx Express linked outbound and return label for domestic and international shipments and include it in the original package at the time of shipment. Go to the FedEx Print Return Label section now.

Use FedEx Ship Manager® at fedex.com or your preferred FedEx® electronic shipping solution to create linked shipping and return labels.

With either solution, use our time-definite FedEx Express® services for both outbound and inbound U.S. domestic shipping to ensure the speed and reliability both you and your customers require.

Read how Orthofix Relies on FedEx to help manage inventory while exceeding customer expectations.

See How It Works

Read firsthand how Orthofix benefits with the FedEx Express Billable Stamps solution.

Two lab techs use a high-power microscope to view a slide

Diagnostics and Testing

You need inbound ease, speed and accuracy to limit sample degradation and meet your turnaround commitments for providing test results to clients. You also need a return solution that's easy and convenient for your customers.

Return Label Options

Speed up your return process by including return labels in your outbound packages.

  • FedEx Express Billable Stamps: You include a FedEx provided, preprinted return label in the original package at the time of shipment. Download the online order form to order FedEx Express Billable Stamps.
  • FedEx Print Return Label: Create batches of return labels to include with your testing kits for superior visibility of inbound shipments.

Use FedEx Ship Manager at fedex.com or your preferred FedEx electronic shipping solution to create and print return shipping labels.

Choose a time-definite FedEx Express service for inbound shipping to ensure the speedy and reliable fulfillment of test results for customer satisfaction.

A lab technician places a vial into a holder

See How It Works

Read firsthand how Southwest Labs benefits from FedEx return solutions.

A pharmacists packs expired medications into a FedEx box

Pharmaceuticals

With controlled substances, it’s critical that you have a simple and reliable return process in place to ensure you are in compliance with U.S. Food and Drug Administration (FDA) regulations. As it often involves the return of expired and recalled pharmaceuticals, a return solution that makes it easy for you to provide labels upon request is ideal.

Return Label Options

With our cost-effective solutions, your returns are easy:

  • FedEx Print Return Label: Your customer service department creates and sends a standalone FedEx Ground or FedEx International Ground® print return label when the customer requests a return. Go to the FedEx Print Return Label section now.
  • FedEx Email Return Label: Upon request, your customer service department sends an email containing a password-protected URL and barcode alternative for the customer to print the label on their own computer or let a FedEx Office location print it for them by showing the barcode on their mobile device at the FedEx counter. Go to the FedEx Email Return Label section now.

Use FedEx Ship Manager at fedex.com or your preferred FedEx electronic shipping solution to create and print or email return shipping labels.

Use our cost-effective, timely and reliable FedEx Ground® service for both outbound and inbound shipping. FedEx Ground is faster to more locations than UPS Ground. The FedEx Print Return Label option is also available for FedEx International Ground outbound and inbound shipping.

A FedEx customer prepares a return

FedEx SmartPost® Returns

Convenient. Cost-effective. Customer-friendly.