A man showing a custom branded box with a sports theme

Frequently Asked Questions

Frequently Asked Questions

Design Questions

Yes. Simply download our template and apply your own design using Adobe Illustrator, Adobe Photoshop or CorelDRAW.

You can upload artwork in either CMYK or RGB, but we recommend converting images to CMYK before uploading. Please be aware that colors on RGB artwork may appear duller or lack contrast when printed.

A minimum of 200 DPI is recommended for images. Anything less than this may result in pixelation.

  • Standard White is the typical corrugated material used for packaging. It has slight variations in the white color.
  • Premium White adds a look of luxury to your box, and is available in both matte and gloss finishes. Gloss finish is a process in which ink is cured to appear glossier than a traditional matte finish. It is only available on Premium White.
  • Kraft is the standard brown material you typically see on boxes. Once you add your colors and logo, your custom branded boxes will stand out. Be sure to think about the colors you use when choosing this material. Colors will look darker on Kraft than colors printed on Standard or Premium White.

No. The price you see is the correct price, so feel free to use as many colors as necessary.

Yes. Create an account to take advantage of unlimited design storage, revisit templates, and even reorder previous boxes.

Click on the 3D Preview button to see your design from every angle. Want a finished sample? You can also order just one box of any size and style with your design.

Yes. If you would like to see your design in any size or style, you can order a Custom Sample for just $29 plus shipping costs. Just enter a quantity of one (1) when checking out. Note: Orders with a quantity of 1 will not receive a proof, and the final box will be printed and shipped out within 3 business days.

No. There are no setup fees, no plate fees and no minimum order quantities.

No. The preview only shows how the graphics align on the box. The final print is much sharper, as long as vector or high-resolution graphics are used. You will be contacted if your graphics appear to be at too low a resolution.

Additional Artwork Guidelines

Yes. To ensure the best quality, do not rotate or alter the structural template (CAD Die Line). Make sure to include this die line in your print file because it contains Spot Colors for the cut and crease lines. These colors tell our machines how to convert your box. Do not change these lines to CMYK colors or they will print on the final product.

We recommend that you use 10 point or larger font with a heavier weight for text that is reversed out. All type should be outlined in your final artwork file. Avoid specifying small trademark and register mark symbols to print in reverse, as they may fill in when printed.

Yes. All final artwork files should maintain a minimum bleed of .125" (1/8") on all edges and into the glue flap.

Yes. Any UPC-A type barcodes need to be at least 150% size (approximately 2.2" wide). We recommend all barcodes to be at least .5" tall.

For best results, all artwork and image resolution should be no less than 200 DPI.

Graphics and text designs (i.e., non-photographic content) are best submitted as either vector-based PDFs or Adobe Illustrator (.ai) files. This ensures lines and text are crisp. Please make sure there are no cut or crop lines, all transparencies have been flattened, and all fonts are embedded (or outlined) before saving your designs.

When using text or line art:

  • Make sure text is at least 8 point — smaller text can look good on-screen but will not print well.
  • Try to keep text in bold colors made up of one or two inks only (C, M, Y or K).
  • Artwork registration to any panel may vary up to 1/8".
  • Include at least a .25" bleed in areas where graphics extend past the die line.
  • When printing lines in a solid or dark color, they should be no thinner than 1 point.
  • Make sure all fonts are embedded or outlined.
  • Save your designs using the Adobe PDF/X-1a preset, where possible.

Ordering Questions

No, there are no hidden fees. The price you see updates in real time and includes printing, cutting and gluing. Once you put the order in your cart, you will also be able to see a shipping price.

If you don’t see the answer to your question in the FAQs, please call customer support.

Yes. You can cancel an order at any time before you approve your proof. Once we receive proof approval, the order goes to production and can no longer be canceled.

There are no minimum order quantities. If you would like, you can order just a single box.

You can order up to 12,000 custom branded boxes online. For orders over this amount, please call customer support for a custom quote. You can also get a quote for flexographic or lithographic printing. Note: Quoted prices are good for 30 days.
980.215.0961

No, this billing option is currently not available. However, it may become available in the future.

You will receive a proof for approval within 48 hours of placing your order. This is your chance to make any slight changes about placement, image quality and colors. Once you approve the proof, the order goes to production. Note: Orders with a quantity of 1 will not receive a proof, and the final box will be printed and shipped out within 3 business days.

In order for your company to be considered for tax-exempt status, you must provide a tax-exemption certificate.
Email CustomBrandedBoxes@fedex.com a copy of your certificate.

Print Questions

No. You can print on the inside of any corrugated box. For now, this option is only offered through speaking with a customer service representative. Please call customer support to explore options. 980.215.0961

Yes. If you want to enhance the look of your box, use the gloss finish option. This unique solution is accomplished through a UV curing process and helps your design pop. Note: Make sure to choose Premium White paper with a gloss finish while on our site. Gloss finish is not available on our Kraft or Standard White boxes because it may cause the ink to look spotty.

Yes. Our custom branded boxes printing standards outline what content is and is not allowed to be printed on packaging. The goal of these printing standards is to encourage expression and create a safe environment. Printing Standards: We do not accept artwork or text portraying nudity, sexual activity, violence, criminal activity, terrorist propaganda or hate speech of any nature. We define hate speech as a direct attack on people based on race, national origin, gender, ethnicity, religious affiliation, sexual orientation or disability. We are also committed to banning content that encourages real-world harm, including physical, financial and emotional injury. We also take intellectual property rights seriously and believe they are important to promoting creativity and expression. You must respect existing copyrights, trademarks and other legal rights. Any submitted artwork that is in violation of our printing standards will be rejected

Ship Questions

Currently shipping is only available within the United States and Canada.

Shipping rates are calculated based on the weight and size of your order and where you are located.

Once you have approved your proof, boxes are typically produced and shipped out 10 business days after your order is received. Shipping generally takes 3–5 days, depending on your location.

Yes, expedited shipping is available. Call customer support for a quote and to discuss lead times.
980.215.0961