Provisions on the Protection of the rights of users of postal services.
The presentation of Petitions, Complaints, Resources and Indemnity Requests is governed by the rules contained in the Administrative Code, Act 1369 of 2009 and Resolution 3038 of 2011 of the CRC. You may submit your PQR at any time. For the submission of requests for compensation for loss, theft or breakdown of the postal item limits specified in Article 25 of Resolution 3038 of 2011 must be observed. FedEx will have fifteen (15) working days to respond to the user. Against this answer an appeal for rehearing before the appellate FedEx and to the Superintendency of Industry and Commerce.
To access the system of protection for the rights of users of postal services,
If you have any question related with a petitions, complaints, resources and indemnity requests,please contact our Customer Service number 01.8000.110.339 or send an email to firstname.lastname@example.org.For any other matter,
To contact with the Superintendency of Industry and Commerce, please contact the phone number 01 8000-91065,or write to email@example.com or address Carrera 13 # 27 – 00 Floors 3-4-5-6-7-10 in Bogotá.