|FedEx Ship Manager® Help||
|FedEx Ship Manager® Help|
Click the Help menu at the top of each page to access the following tools:
Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.
Frequently Asked Questions
Department and User References
References are optional numbers or descriptions that appear on your FedEx invoice or within the Shipping Administration administrative reports.
When a User is assigned to a Department, the Department References are the default settings on the User References screen. To customize References at the User level for greater flexibility and control, select Customize privileges, references and defaults in the User Settings section on the User Profile screen.
Refer to References for information on viewing, adding, editing, deleting, importing, and exporting References and Reference Lists.
The Shipping Administrator has the option of configuring the following 4 Reference fields for Departments or individual Users:
Details about References
Select one of the following validation options for the Reference:
To select a Reference List for the Reference, select the list for that Reference under List display. When the User clicks Select for the Reference, this list displays in the drop-down menu.
To enter the Reference default, enter or select default Reference information for that Reference under Reference default in one of the following ways:
Apply to return shipments (Applicable to Exports from US only)
To make the Reference available for returns, check the checkbox for that Reference under Apply to return shipments.
Click Save to save the information and return to the main Users or Departments screen, or click Continue to save the information and continue on the Defaults screen.
If you need to discard the information added or edited on this screen, click Cancel and return to the main Users or Departments screen.
Navigate between the screens
Click Next or Previous to navigate between the User or Department Profile, Privileges, References, and Defaults screens.
This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager @ fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.