You can order Packaging Supplies online or by calling the Customer Service.
You must have an account number to order supplies. FedEx will ship your supplies for delivery anywhere typically within 3-4 business days.
Yes, it's easy to prepare your shipments online. If you already have a FedEx account number, login to FedEx Ship Manager® at fedex.com to process your shipment. Print out your shipping labels on a laser printer and you're ready to ship.
A "document" shipment includes paper of little or no commercial value such as business correspondence, and generally doesn't require a Commercial Invoice. A "non-document" or “product” shipment defines all other shipments and printed materials of value. Examples include clothing, automobile parts, sports equipment, books, etc. All non-document international shipments require a Commercial Invoice.
All non-document international shipments also require a Commercial Invoice. It is the official transaction record between an exporter and an importer, and is relied on by customs officials to clear shipments across international borders. Gifts, videotapes, drawings, and all other non-document shipments, regardless of value, require a Commercial Invoice.
Shipments in FedEx-provided packaging are not currently subject to dimensional weight pricing. Dimensional weight is a calculation of a shipment's weight based on the dimensional weight instead of its actual weight. To obtain a rate quote, you will need to provide shipment dimensions along with the actual weight of your shipment.
For all FedEx Express shipments to any other country, dimensional weight is calculated by the following formula: Length x Width x Height (all in cm or all in inches)/ factor number, communicated from time to time by FedEx.
FedEx reserves the right to assess transportation charges based on dimensional weight for all shipments.
With Alternate Reference Tracking, you can track your shipments using reference numbers already assigned to a shipment. You can either track with or without an account number.
Note: Only unique matches will be displayed when tracking by reference without an account number. If multiple results are found for the same reference number, you must select a FedEx service before clicking Resubmit all. If a unique match cannot be found, you will be prompted to enter the account number.
You can also track packages without a tracking number using FedEx InSight®. FedEx InSight is a value-added service that can provide eligible customers with a new level of visibility. Learn more about FedEx InSight.
You can obtain a Signature Proof of Delivery letter with detailed information by providing the 9-digit FedEx account number. If the account number matches the shipper or payer of the shipment, you will be able to view detailed Signature Proof of Delivery information, which includes complete contact name, company name, street address, city, state/province, zip/postal code, and country information for both the shipper and recipient (if available).
Without the account number, only the signature is available.
The signature image and additional recipient information may not be available for display in all countries. This will be indicated on the Signature Proof of Delivery where applicable.
A reroute is a request to change a delivery address from what was originally on the air waybill or shipping label. FedEx can reroute a shipment if it is authorized by the sender. Only one reroute per package is allowed.
A reroute includes a change:
From one street address to another in the same city/state
From Hold at FedEx Location instructions to a request for a delivery
From delivery instructions to a request for Hold at FedEx Location
From one Hold at FedEx Location to another in the same city/state
If you want to re-route a shipment, call Customer Service and provide the following information:
FedEx tracking number
The new destination address and contact telephone number for the recipient.
Yes, additional restrictions and fees may apply. There is no extra charge to hold packages for pickup instead of delivery, however the person authorized to pick up the package will require photo I.D. FedEx Money-Back Guarantee do not apply to shipments that are rerouted.
FedEx reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. FedEx will attempt to honor the new delivery request, but verification and handling procedures may result in delays.
Take advantage of the advanced tracking capabilities of FedEx InSight®, a web-based tool that can provide you with a new level of visibility into your shipment activities. Registering for FedEx InSight will allow you to:
Track without a tracking or reference number.
Receive proactive shipment notifications via e-mail.
The status exception means that an unexpected event is preventing delivery of your package. Some examples of status exceptions include a customs delay, no one to accept delivery of your package, holiday, missing documentation, etc. If you want more information about the status of your package, please call Customer Service.
If the tracking status of your shipment is “In Transit”, it means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft of truck, it may be at a FedEx facility.
Yes. If you currently receive invoices, and want to link your account to a credit card, please call Customer Service. You will subsequently receive regular Activity Records from FedEx detailing all your shipments instead of invoices and all your shipping charges will automatically appear on your credit card statement.
Yes. If your FedEx Express package is delivered even 60 seconds later than we promise, we provide a Money-Back Guarantee (some restrictions apply). For more information, please refer to the Federal Express Conditions of Carriage for EMEA.
If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice with information on when the next delivery attempt will be made. If you need more information about a package, please call Customer Service. You can also track the status of you shipment online at fedex.com.