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Frequently asked questions

All the information you need to help you ship. 


All help topics

Customs

  • About customs
  • Customs codes
  • Customs documents
  • Imports

Customs

About customs

  • Does FedEx provide customs clearance services/ancillary services?
  • Why would a package be held in customs?
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Customs codes

  • What is a harmonized or HS code?
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Customs documents

  • How can I get a copy of the customs paperwork for my shipment?
  • What are certificates of authorization?
  • What documents are required for customs clearance?
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Imports

  • I tracked my shipment, and it appears there is a customs or clearance delay. What should I do?
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