Manage My Account

 Billing Online
 Request Freight Adjustment
 Order Invoice Copy
 Update Account Information

Related Links
 My FedEx
 Service Info

For current updates on the FedEx money-back guarantee program, including reinstatements and suspensions, please visit the FedEx Service Guide.

Manage My Account

Request Billing Adjustment

To make your request for a billing adjustment please provide the following information.

 


Due to Service Failure

You may be eligible for a refund or adjustment of your transportation charges upon request if we deliver your shipment after our published delivery commitment.*

Service Type:
   FedEx Express
FedEx Ground


How did you pay for your shipment?
   I received a FedEx invoice(Electronic or paper)
I paid by credit card
I paid for in advance by cash, check or money order



 


Due to Non-Service Failure

You may be eligible for a refund or adjustment for reasons other than Service Failure, such as pricing errors, overcharges, incorrect service, etc.

If you ARE NOT on EDI (Electronic Data Interchange) invoicing, then you can register for FedEx® Billing Online Plus to submit invoice adjustment requests (or disputes) for non-service failure reasons. Note that both service failure and non-service failure invoice adjustment requests are possible with FedEx Billing Online Plus. Click here to begin using FedEx Billing Online.

If you ARE on EDI (Electronic Data Interchange) invoicing, then you can submit invoice adjustment requests (or remittances) for non-service failure reasons through EDI. Please contact your Electronic Revenue Support representative, or click here for the EDI contact number and more information in the FedEx EDI Invoicing and Remittance Overview document.

*See the terms and conditions in the current FedEx Service Guide on fedex.com for complete details on the conditions and limitations of the Money-back Guarantees available for FedEx Express and FedEx Ground shipments.

For incorrect Duty and Tax charges, you can also click and download the application forms below and send to the address provided on the forms.

FedEx Express Duty and Tax Dispute Notification.pdf
FedEx Express Duty and Tax Rebill Request.pdf
FedEx Ground Duty and Tax Dispute Notification.pdf
FedEx Ground Duty and Tax Rebill Request.pdf


Please note
  • You may use this online application to request a refund or adjustment of your transportation charges only if you are a U.S. customer requesting a refund for FedEx Express or FedEx Ground shipments sent within the U.S., or for FedEx Express International shipments billed in the U.S.

  • If you want to request the bill-to account be changed for a FedEx Express shipment sent within the U.S., click here to Rebill Shipment to Another Account.

  • For help or other FedEx billing problems, call (800) 622-1147.