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Duties & Taxes

  • Why do I have to pay Duty and Tax?

    You may not have been expecting to receive a Duty and Tax Invoice so we’ve put together some Frequently Asked Questions to help you understand what these charges include. If you have any further questions, please contact Customer Service on 902 100 871.

  • What is Duty and Tax and why should I pay?
    • What is Duty and Tax?

      Tax is a compulsory charge levied by the government, and Customs Duty is charged on all products shipped from outside of the EU. Controlled by Customs, the purpose of Duty is to bring the cost of imported goods up to the same cost as those produced within the EU to keep competition fair.

    • Who has to pay?

      The person or business receiving the shipment is legally obliged to pay Duty unless the sender or a third party has agreed to accept these charges in the contract of sale.

    • What is the clearance administration charge?

      FedEx pays the Duty and Tax charges on your behalf to ensure we can deliver your shipment as quickly as possible. This incurs an administration fee of 2.5% of the combined Duty and VAT charge or 13,50€ (whichever is greater).

    • Why have I been asked to provide proof of payment for my goods?

      Occasionally, Customs may wish to verify the value displayed on the commercial invoice. This can require additional information to help confirm the amount of duty and tax payable.

  • Why didn’t you tell me I was going to be charged?
    • Why didn’t FedEx Express advise me of this at the time of delivery?

      Where the shipment value is under 150€ and you are a private person we are unable to notify you in advance with an estimated cost of Duty and Tax. However, where the shipment value is 150€ or more we will notify you in advance of the Duty and Tax payment due on delivery.

  • What if I have already paid Duty and Tax?
    • I paid Tax when I purchased this item

      Goods purchased from outside of the EU may be subject to tax charges from the originating country and the shipper may charge you for this. If this is the case, Customs import charges will still be levied when the goods enter Spain, as this is a separate charge.

    • I pre-paid Duty and Tax charges before delivery

      Before import, you may be charged an estimated figure. This is calculated prior to Customs clearance. If the estimate is lower than the final charge you will be required to pay the difference, and if it is higher we will refund the difference.

      If the amount of your invoice is different to the amount you pre-paid, please call Customer Service on 902 100 871.

    • I believe the shipper paid for all charges relating to this shipment

      Duty and Tax charges are not assessed until the shipment is cleared. If your shipper has advised they have paid FedEx for these charges, this usually relates to the payment they have made for transportation charges and not Duty or Tax.

  • I don’t think this shipment should incur Duties and Taxes
    • I am a temporary visitor to Spain

      You will need to pay the import charges but may be entitled to claim the charges back when you leave Spain. This depends on the individual circumstances of your package. Please contact Customer Service on 902 100 871 for further information.

    • I purchased my goods online

      The prices advertised on websites outside of the EU often do not include Duty. This can make products appear cheaper when compared to Spanish prices. For example, purchasing 200€ worth of clothes from outside of the EU incurs 12% duty and 21% VAT. This would add 66€ to your purchase. This would add 66€ to your purchase. Purchases that are both 22€ or less in value and 10kg or less are exempt of Duty.

    • The shipment is a gift

      Items up to 45.00€ in value that meet the following Customs criteria are not liable for import charges:

      • The shipment must be sent directly from person to person.
      • The sender must be a private individual and the consignee must take delivery at a private address.
      • The gift must be sent free of charge and be of an ‘occasional nature’.
      • The word “unsolicited gift” followed by commodity names must be marked on the Air Waybill and commercial invoice.
      • All items must be itemised with their own full description and value.
      • Please note that items containing alcohol and tobacco could incur Excise Duty if limits stated by Customs are exceeded. Items containing food are excluded.

    • The shipment contains samples

      Samples can be imported to Spain without Duty or Tax charges as long as they meet the following Customs conditions:

      • Can only be used as samples.
      • They need to have a value inferior to 22 euros and weight less than 10 kgs.
      • Intended to obtain orders for the type of goods represented.
      • In some cases, customs may spoil samples to prevent them from being sold. The commercial invoice and any other paperwork provided must declare that the shipment contains samples. This will enable Customs to make the appropriate entry.

    • My goods are second hand

      Customs assess Duty and Tax liability regardless of age or previous ownership. If you purchase antiques or original artwork there is a reduced rate of VAT where goods meet the correct criteria.

  • What if I no longer want the shipment?
    • How do I reject the shipment?

      To be classified as a rejected import, your shipment must comply with the following Customs criteria: The goods are defective, were damaged before clearing Customs or do not comply with the supplier’s terms and conditions of contract.

      If you decide to return the shipment for one of the reasons mentioned above, you have to notify the customs authorities before the return (this process is called temporary export) in order to avoid having to pay duties and taxes again when you receive your new shipment.

  • I have a general invoice or account enquiry
    • Contact Us

      Click here to submit your details or contact Customer Service on 902 100 871.

  • How to Pay
    • Cash

      We accept up to 700€ cash on delivery.

    • BACS

      Please email your coupon payment to
      Company: FedEx Spain S.L. Address: Centro de Carga Aérea
      Aeropuerto de Madrid Barajas
      28042 Madrid
      CIF: ES B82214990
      BANCO: BBVA – Banco Bilbao Vizcaya Argentaria, Madrid
      IBAN : ES37 0182 2324 6502 0800 0810

      IMPORTANT : Please remember to include your invoice number

    • Credit or Debit Card

      Call Customer Service on 902 100 871 with your invoice number available.

    • Cheque

      We accept up to 5.000€ by cheque. Please make your cheque payable to:
      ‘Federal Express’ or ‘Correos Expres' as indicated on your invoice.