Duties and Taxes

Duties and Taxes

Duties and Taxes

Why do I have to pay Duty and Tax?

You may not have been expecting to receive a Duty and Tax Invoice so we’ve put together some Frequently Asked Questions to help you understand what these charges include.

If you have any further questions, please contact Customer Service.

What is Duty and Tax? 

Tax is a compulsory charge levied by the government, and Customs Duty is charged on all products shipped from outside of the EU. Controlled by Customs, the purpose of Duty is to bring the cost of imported goods up to the same cost as those produced within the EU to keep competition fair.


Who has to pay? 

The person or business receiving the shipment is legally obliged to pay Duty unless the sender or a third party has agreed to accept these charges in the contract of sale.


What is the Disbursement Fee? 

FedEx pays the Duty and Tax charges to the customs authorities on your behalf so that your goods can clear customs.

This incurs a Disbursement Fee, dependent on the Duty and Tax amount, as follows:

Duty & Tax Amount Disbursement Fee
0 to €50.00 30% of the Duty & Tax amount with a minimum of €5.00
€50.00 to €600.00 A flat fee of €15.00
€600.00+ 2.5% of the Duty and Tax amount

Why have I been asked to provide proof of payment for my goods?

Occasionally, Customs may wish to verify the value displayed on the commercial invoice. This can require additional information to help confirm the amount of duty and tax payable.

Why didn’t FedEx Express advise me of this at the time of delivery? 

Where the shipment value is under 150€ and you are a private person we are unable to notify you in advance with an estimated cost of Duty and Tax. However, where the shipment value is 150€ or more we will notify you in advance of the Duty and Tax payment due on delivery.

I paid Tax when I purchased this item 

Goods purchased from outside of the EU may be subject to tax charges from the originating country and the shipper may charge you for this. If this is the case, Customs import charges will still be levied when the goods enter Spain, as this is a separate charge.


I pre-paid Duty and Tax charges before delivery 

Before import, you may be charged an estimated figure. This is calculated prior to Customs clearance. If the estimate is lower than the final charge you will be required to pay the difference, and if it is higher we will refund the difference.

If the amount of your invoice is different to the amount you pre-paid, please call Customer Service on 902 100 871.


I believe the shipper paid for all charges relating to this shipment

Duty and Tax charges are not assessed until the shipment is cleared. If your shipper has advised they have paid FedEx for these charges, this usually relates to the payment they have made for transportation charges and not Duty or Tax.

I am a temporary visitor to Spain

You will need to pay the import charges but may be entitled to claim the charges back when you leave Spain. This depends on the individual circumstances of your package. Please contact Customer Service for further information.


I purchased my goods online

The prices advertised on websites outside of the EU often do not include Duty. This can make products appear cheaper when compared to Spanish prices. For example, purchasing 200€ worth of clothes from outside of the EU incurs 12% duty and 21% VAT. This would add 66€ to your purchase. This would add 66€ to your purchase. Purchases up to 22 € shipments can be presented with duty and VAT exemption (exempted from payment) without prejudice to their typology and/or customs controls to which they may be requested or their quantity of a particular type of goods or to the fact that the customs office so determines, a declaration subject to tariff and VAT is made.


The shipment is a gift

Items up to 45.00€ in value that meet the following Customs criteria are not liable for import charges:

  • The shipment must be sent directly from person to person.
  • The sender must be a private individual and the consignee must take delivery at a private address.
  • The gift must be sent free of charge and be of an ‘occasional nature’.
  • The word “unsolicited gift” followed by commodity names must be marked on the Air Waybill and commercial invoice.

All items must be itemised with their own full description and value.

Please note that items containing alcohol and tobacco could incur Excise Duty if limits stated by Customs are exceeded. Items containing food are excluded.


The shipment contains samples

Samples can be imported to Spain without Duty or Tax charges as long as they meet the following Customs conditions:

  • Can only be used as samples. 
  • They need to have a value inferior to 22 euros and weight less than 10 kgs. 
  • Intended to obtain orders for the type of goods represented. In some cases, customs may spoil samples to prevent them from being sold. The commercial invoice and any other paperwork provided must declare that the shipment contains samples. This will enable Customs to make the appropriate entry.


My goods are second hand

Customs assess Duty and Tax liability regardless of age or previous ownership. If you purchase antiques or original artwork there is a reduced rate of VAT where goods meet the correct criteria.

How do I reject the shipment? 

To be classed as a rejected import, your shipment must comply with the following Customs criteria: the goods are defective, were damaged before clearing Customs or do not comply with the suppliers terms and conditions of contract.


  • All claims must be made before the goods are returned or destroyed.
  • All claims must be made within 12 months of the original entry to Customs.

You will need to pay any Duties and Taxes to FedEx, and process a claim directly with Customs to reject your shipment.

Contact Us

Click here to submit your details or contact Customer Service on 902 100 871.

If your query is related to EU VAT changes then please visit our dedicated page here.

How to pay

Credit or Debit Card

Credit or Debit Card

Call Customer Service on 902 100 871 with your invoice number available.

Bank's automated clearing system


Please email your coupon payment to es-cashapplication@mail.fedex.com
Company: FedEx Spain S.L. Address: Centro de Carga Aérea
Aeropuerto de Madrid Barajas
28042 Madrid
CIF: ES B82214990
BANCO: BBVA – Banco Bilbao Vizcaya Argentaria, Madrid
IBAN : ES37 0182 2324 6502 0800 0810

IMPORTANT : Please remember to include your invoice number

All information is correct at time publication and company-legal-entity accept no responsibility for information relating to third party contact details changing without prior notice. HM Revenue and Customs make the final decision on all imports. Terms and conditions regarding your company-legal-entity invoices can be found in the Service Terms