Customer Service

To contact FedEx via E-mail, Write To FedEx.

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

Tel: (0590) 26-85-44

File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).


To file a claim in Guadeloupe, download claim form.
To file a claim in St. Barthelemy, download claim form.

St. Barthelemy

FedEx is represented in St. Barthelemy by a nominated Service Contractor. For more information about the FedEx services available from St. Barthelemy please contact:

Les Galaries du Commerce
St. Jean
97153, Saint Barthelemy
Tel: (0590) 87-14-55